Nextdoor.com Customer Service Issues

Hello, I've been unable to access my account for months, even when attempting on different devices with no success. I don't have a Facebook account, so the "log in another way" option isn't viable for me. Creating a Google account is not something I prefer as I do not use their products. The support representative mentioned transferring $1 to resolve my issue, which raised concerns about a potential scam. Safeguarding my finances and privacy is essential, especially given my disability. If there is a charge for assistance, I kindly request the deletion of my account. Can you provide guidance on accessing my account without this fee? Thank you.

This is the 5th time I've requested support. My actual contact details are not displaying correctly. The app keeps placing me in NY instead of my correct location in Old Greenwich, CT. Even when I enter the accurate zip code, it defaults to NY. I have attempted multiple times to rectify it without success. I believe human intervention is necessary to correct this and prevent it from defaulting to NY. Please have someone address this issue as I am unable to correct it myself. You can reach me at [redacted] or [redacted] (note: [redacted] is a CT area code). Thank you.

A few days ago, my account got temporarily disabled on July 27th due to a Community Standards violation. Confused about the reason since I didn't post anything inappropriate, I tried to reactivate it today. However, I encountered difficulties during the process and inadvertently extended the deactivation to July 28th. I am puzzled by what caused the violation and the subsequent extension. I'm trying to resolve this issue but unable to access Nextdoor to check with my community leader.

I wanted to discuss a concerning post that was shared on the platform regarding inappropriate content. The post was made to warn others about receiving an unsolicited explicit photo via Nextdoor. Although the image was partially obscured, it was clear what it depicted. The community reaction has been largely negative towards this behavior, with reports of similar incidents involving a person named Timothy Jenkins. Interestingly, Timothy Jackson, who reported the post, seems to have a questionable online presence with discrepancies in his profile. His comments about "neighborly Netflix and chill" and interest in babysitting have raised further red flags. It is worrying that someone like this is part of our Nextdoor community. I believe that his actions may even be illegal, considering the nature of his messages. I urge the moderators to investigate this individual and take appropriate action. Thank you for addressing this matter.

A few weeks ago, I received multiple PMs from an individual on Nextdoor. The person began by accusing me of being a foolish Democrat in bold letters. I replied, asking him to stop the rude behavior and not contact me. He escalated the situation by threatening me, suggesting we meet in a supermarket parking lot to physically harm me. Being a 70-year-old, I chose not to engage in violence, leading to him insulting me as a coward. The harassment ceased only after I firmly stood my ground, calling him names and mentioning involving the police. It seems he might have informed Nextdoor about my response, not mentioning his threats. I believe it's unjust to be banned from the platform as I was targeted without reason. Despite not sharing any offensive content and always aiming to assist others, I faced consequences for standing up to unwarranted aggression. The police advised me of the option to press charges, but I prefer to avoid this route if the harassment stops permanently.

I am seeking clarification on why my account was suspended. Despite reporting discriminatory comments made by three individuals targeting Black individuals, specifically accusing them of criminal behavior, no action was taken against them. I find it unfair that I faced consequences for standing up against such prejudice, while these individuals were allowed to continue posting freely. I urge the moderators to review the post in question, where these offensive remarks were made, and address the issue accordingly. It is important to apply the same standards to all users, regardless of their background. I would appreciate a response addressing why these individuals were not reprimanded for their behavior targeting a Black individual.

Re: Issues with Nextdoor Admins in Laguna Beach, CA It appears that Nextdoor in Laguna Beach, CA has faced challenges recently, with local political activists possibly taking over and restricting discussions. It seems some new leads, like Christopher Kling and India Revel Hynes, who were previously banned, have resurfaced under different identities and are causing disruptions. Despite multiple reports, support has been unresponsive and the problem persists. Concerns have been raised about the fairness of the moderation and the influence of developer-backed individuals in the leadership. Many users, including myself, are seeking further action to address this issue and ensure a fair environment on the platform. Additional evidence can be provided if needed. Any assistance would be greatly appreciated. Thank you for your support in this matter.

Hello, I am located in the UK and I am struggling to create a business page on Nextdoor under the name Charmony. While I successfully set up the page, I am facing an issue where my posting limit has suddenly increased from 11 hours to 26 days. I have attempted to address this by following the instructions to provide verification documents such as business tax or VAT certification, business account statements, government-issued permits, or business credit reports. However, as my business is new this year, I do not possess these documents for verification purposes. This limitation is impeding my ability to effectively promote my business to my local community. I am seeking assistance on how to verify my page without the specified documents to resolve this posting restriction.

I've been attempting to post an ad for a skirt for sale for $10 in my neighborhood, but I keep encountering an issue. After filling out all the required information including the title and price, when I click "post" it still won't go through and just prompts me for "details." I'm confused as to what additional details are needed as I have already provided all the necessary information. Will I have to keep dealing with this issue until I agree to donate $10 to charity?

I joined Nextdoor back in [redacted]. Lately, for the past few weeks, I've noticed that I haven't been receiving any updates from the platform. I'm confused as to why this suddenly stopped. When I attempted to log in to my Nextdoor account today to troubleshoot the issue, I encountered a problem with my password. Even though it's the same password I've always used, I'm now being prompted to change it because it's apparently too similar to other passwords. I'm frustrated that I can't stick with my original password. Can someone explain why this change is necessary and why it's not accepting my usual password?

I believe addressing this issue over the phone is necessary, as typing it out won't suffice. In my neighborhood, [redacted] in Pompano Beach, there seems to be a concerning presence of moderators connected to the city. Notably, Dawn Richards from Pompano Pac has ties to Citizens for a Better Pompano, Jennifer Hall is another city insider, and there are questions about Kelly McMahon's appointment. Alison Fournier running for Commissioner against her brother recently gained the Sun Sentinel's endorsement, a significant achievement. Despite this, any positive mention of Alison seems to get deleted. It's evident that action needs to be taken to disqualify these individuals and remove them from their positions. I'm shocked that this issue slipped through the cracks. I urge for immediate action, and I can be reached at [redacted]. It's crucial to address this promptly, especially considering the unjust removal of comments and posts from individuals like myself. - Mike Skversky

This week, two of my posts were deleted. First, I created a group called Calling All Prayer Warriors based on ND's idea, but the announcement was removed for being deemed too religious even though I didn't think it was. The second post was about a tragic incident involving a 7-year-old boy who passed away after consuming what was believed to be a fentanyl-laced candy. I shared this story as a cautionary tale to remind parents to carefully check Halloween treats. I'm puzzled why this was flagged as "spam" as I personally know the individuals involved and the information is not yet public. I'm confused about the reasons for the deletion of these posts.

Concern: The situation with Nextdoor in our community is alarming. The app has created a toxic environment with negativity and unfounded accusations. It seems orchestrated, resulting in the removal of legitimate leads and moderators who have been replaced by biased individuals. There is censorship of posts that do not follow a certain agenda, and neighbors regularly attack each other, leading to an unpleasant atmosphere that has driven residents away. To address this issue, it is crucial to listen to complaints and remove problematic leads and moderators. Nextdoor should make it simpler to report such problems and appoint individuals who genuinely care about the community's well-being to key roles. It's essential to evaluate the current state of the platform and take action to foster a more positive and inclusive environment for everyone.

Nextdoor has negatively impacted our community by fostering hate, spreading false accusations, and promoting censorship. The app has destroyed our town by allowing biased moderation and hurtful comments to go unchecked. This has led to neighbors attacking each other daily and driving people away from the area. To address these issues, it's essential for Nextdoor to pay attention to complaints, replace problematic moderators, and ensure that community leaders genuinely care about the well-being of the neighborhood. The platform should make it easier for users to report problems and take action against those who misuse the app. By promoting positivity and accountability, Nextdoor can work towards creating a healthier online community.

This concerns a recent issue with NeXtdoor. I have been a member for years in Somerville/Cambridge, Massachusetts. Following a disagreement where another user called me names, I found myself banned for allegedly not being "neighborly and respectful." Despite defending myself, my account remains inaccessible. I suspect the other user reported me. I have reached out to Nextdoor for assistance with no response yet. Help in reactivating my account would be greatly appreciated. From past experiences of others, I fear my plea to Nextdoor may not yield any results.

Hello, I believe there has been a mistake with my account. I have always followed the rules and have not done anything wrong. It is upsetting to be disabled without any reason. I kindly ask you to review my account as this is not the first time this has occurred. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help. Sincerely, John Cronin. Phone: 07[redacted]18.

I previously had an account registered with the email address [redacted] Despite my attempt to cancel it on your website, the account remains active. I am facing difficulties in creating a new account and would appreciate it if you could delete the account associated with [redacted] I am struggling to navigate through the issues that have arisen. I need assistance in setting up a new account as I intend to list some articles for sale. My name is Morris, and my current email address is [redacted] Thank you for your assistance.

I am deeply troubled by a woman who appears to be taking advantage of people's generosity by posing as someone in need during the holiday season. She claims to be helping families in need but is actually requesting items for herself on her Amazon list. I suspect this is a fraudulent scheme and have been trying to warn others about her behavior. Despite my efforts, she keeps changing her name and reposting her requests. Recently, she changed her name from Brianne Brown to Briae Holland, located in Springhill Farm, PA. It is important to remain vigilant and protect our communities from scams like these. I urge the appropriate authorities to investigate and take action to prevent others from falling victim to this deceitful behavior.

My account got disabled just because I didn't use my full legal last name? Around 90% of the users here only use their first name and the first initial of their last name. Nearly all women prefer not to share their full last names, and I support that with today's online security concerns. Could you please explain why my account was disabled for this reason? My contact details are under Kevin Huttman. [redacted].

I have been a Nextdoor member for 5 years. Recently, there has been an increase in hate speech and racist remarks on the platform. I commented on a concerning post about reckless driving and shooting at others, expressing my views on gun laws and referencing a dangerous incident in my area involving people firing AR15s near my home. Despite my non-racist and respectful intentions, I was verbally attacked by multiple users, causing me great fear, especially during the drive-by shooting incident. I reported the incident to the police, but I was unexpectedly blocked from the Nextdoor app for allegedly being racist. I hope that the individuals promoting violence were also reprimanded. I have formed friendships on Nextdoor and enjoy engaging with my neighbors, so being accused of racism is baseless and distressing. I shared my perspective on the dangerous situation, and it is disheartening that I was penalized for expressing my concerns. It seems unfair that I was punished while those inciting violence were allowed to continue posting freely. I value diversity and have a strong connection to my heritage, including Native American ancestry.