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Nextdoor.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Nextdoor.com Customer Service?

The question we are asked most often is about how to talk to Nextdoor.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Address with Nextdoor.com?

Nextdoor can be a valuable resource for finding help from your neighbors. If you opened an account but then changed locations, we can...

How Do I Recover My Nextdoor Account?

Recovering a Nextdoor account is straightforward and involves accessing the official website, clicking on the "Forgot Password?" link,...
Ask any question you have about Nextdoor.com customer service, get an answer now.

Recent Nextdoor.com Customer Questions

I’ve moved and I need to change my address.

To change your address on Nextdoor, go to your account settings. Navigate to the “Account” section, where you can update your address information. Follow the prompts to enter your new address, and make sure to save the changes.
Asked Dec 24, 2024 4:45 PM

How can i delete notifications on my phone, android

To delete Nextdoor notifications on your Android phone, first open the Nextdoor app. From there, head over to your profile by tapping on the icon in the bottom right corner. Then, select 'Settings'. Underneath the 'Notifications' section, you can customize what types of notifications you receive, including email, text, and push notifications. If you wish to reduce or stop notifications, deselect the types you no longer want to receive. Please note you can't delete individual notifications, but you can manage what notifications you receive in the future this way.
Asked Jun 7, 2024 4:08 PM

How do I register at a new address? I am continually sent back to my old address

If you've moved and need to register a new address on Nextdoor, you would first need to navigate to your account settings. Under 'Your Locations', choose 'Add a new location' and enter your new address. Choose whether you would like to confirm via postcard, phone or credit card, and then follow the instructions on the site. Please note, if your new home isn't in the same neighborhood as your old one, you'll need to create a new Nextdoor account. Make sure to remove your old address to stop notifications from your previous neighborhood.
Asked Apr 24, 2024 1:54 PM

How can I only use my last name initial, instead of using the entire name?

On Nextdoor, safety and trust are very important. To maintain this, each member is required to use their real name and verify their address. However, depending on the local policies for your neighborhood network, you may be able to display just the first initial of your last name. To do this, contact Nextdoor Support to adjust your name settings. If your request can be accommodated, Nextdoor Support will apply the change for you. Please do note that this option is not available in all areas and circumstances due to varying policies and regulations.
Asked Apr 23, 2024 5:06 AM

My account was suspended until April 15th. Today is April 15th and I am not able to log in to my account.

We're sorry for the inconvenience. Sometimes, suspension removal processes may take some time due to different time zones or potential technical hiccups. We advise waiting until the end of the day and attempting again. If the suspension remains, it may be best for you to check the email address associated with your account for any updates or additional information provided by Nextdoor.com. They usually communicate important account updates through email.
Asked Apr 15, 2024 1:45 PM

Help me with my Nextdoor.com customer service issue

Account Management

How Do I Change My Address with Nextdoor.com?

Nextdoor can be a valuable resource for finding help from your neighbors. If you opened an account but then changed locations, we can...

How Do I Recover My Nextdoor Account?

Recovering a Nextdoor account is straightforward and involves accessing the official website, clicking on the "Forgot Password?" link,...

What Do I Do If I'm Having Trouble Verifying My Account on Nextdoor?

If you have trouble verifying your Nextdoor account, you may seek the help of customer service representatives with these helpful tips....

Can I change my Nextdoor username?

Yes, you can change your Nextdoor username. To update your username, go to your Nextdoor account settings and click on the "Edit Profile"...

Technical Support

What Do I Do If I'm Having Problems with My Nextdoor App?

If you are having problems with your Nextdoor App there could be a varied of different causes for this. Here's some helpful tips to...

Device Compatibility

Can I use Nextdoor on multiple devices?

Yes, you can absolutely use Nextdoor on multiple devices. Nextdoor is designed to be accessible across various devices, including smartphones,...

Privacy Concerns

Are private messages on Nextdoor really private?

Yes, private messages on Nextdoor are indeed private. When you send a message to another member on Nextdoor, it is encrypted and can...

Multiple Accounts

Can I create multiple Nextdoor accounts for different addresses?

No, you cannot create multiple Nextdoor accounts for different addresses. Nextdoor aims to connect neighbors within the same local...

Marketing and Selling

Can I use Nextdoor to sell items or promote my business?

Yes, you can use Nextdoor to sell items or promote your business in certain circumstances. Nextdoor offers a designated section called Word count: 120...
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