Netflix (UK) Customer Service Issues

My account, [redacted], was recently compromised by someone in Argentina. Thanks to your live chat support, I've managed to regain access. However, I must express my concern about the security of your systems. It's alarming that a new foreign IP address could access and make changes to my account without triggering any red flags. Given my current financial situation and limited access to emails while on a work contract in Turkey, I kindly request that the membership level I had before the hacking incident be reinstated without extra charges before I resume my subscription. I appreciate you addressing this issue promptly to ensure a positive relationship moving forward. Best, Alix Tranter

Hello, I wanted to introduce our Saudi Food online ordering platform, HB Online Orders (HB.OLO). Our CEO, Mr. Hamdan Al-Bader, has established this venture in KSA to cater to diverse consumer needs. Our team consists of experienced E-commerce professionals from various sectors, now dedicated to providing food delivery and reservation services. Our official application is set to launch in early [redacted], expanding with our growing team. We are eager to collaborate and bring a fresh approach to online food ordering, promoting brand awareness in KSA regions. Our goal is to offer comprehensive support to clients, businesses, and households. We look forward to your response. Best regards, HB.OLO Loyalty Team

When approaching horror movies or TV shows, I anticipate certain conventions as a Media student. However, "The Haunting of Hill House" surpasses typical horror by delving into characters' mental states. While I comprehend the show's exploration of the family dynamics and the mother's suicide, I was taken aback by the lack of a trigger warning in episode five. The brief "rated 15" tag did not adequately prepare viewers for the intense scenes that followed. The depiction of a character's hanging and the subsequent eerie encounters in the house were particularly graphic. As someone with mental health challenges like depression and anxiety, I found the scene disturbing and believe better trigger warnings should be implemented not only in episode five but throughout the series. The lack of consideration for viewers with sensitivities on this matter is disappointing. Sincerely, L. Boyd

When approaching any horror movie or TV show, I am aware of the typical conventions to expect, especially in my studies as a Media student. However, "The Haunting Of Hill House" delves deeper into exploring people's mental states beyond just being a horror show. While I was understanding of the family's mother's suicide storyline, I found a lack of appropriate trigger warning in episode five. The brief tag mentioning the content at the beginning of that episode was insufficient, especially for continuous viewers. The depiction of a character being hanged and the haunting imagery leading up to it, including encountering family members and their mother, was disturbingly graphic. This scene not only lacked a proper trigger warning but also had a significant impact, particularly for individuals like me grappling with mental health issues such as depression and anxiety. Improved trigger warnings are necessary not just for this episode but for all episodes to provide viewers with the choice to engage with the content. Thank you, L. Boyd

I had a Netflix account approximately seven years ago under the email [redacted], which I can no longer access. I cancelled the account six and a half years ago, yet my bank has noticed monthly payments of around £8 to Netflix. I did not set up a direct debit, and my card has been changed since then, so I am unsure how this is happening. I am unable to call due to work hours, so I prefer to communicate via email. Unfortunately, the website doesn't provide alternative contact details for complaints. I request an investigation, a refund, or I will ask my bank to investigate this as fraud and initiate an indemnity claim.

Dear Sir/Madam, I had a conversation tonight with Susanna, a customer service rep, after waiting 20 minutes to speak to one of your senior supervisors in Holland on 14/11/18. I am disappointed that despite agreeing on a £7.99 refund on October 5th, the credit was reversed by Netflix on the same day, leaving me still owed this amount. Due to ongoing refund issues in October, I have closed my Netflix account. I have had to follow up three times for this refund, wasting my time. I request immediate resolution and hope for compensation for the inconvenience. Looking forward to your prompt response. Yours sincerely, Jennifer Stinton

I have been meaning to contact you regarding an issue with Netflix deducting £9.99 from my account every month. Although I initially signed up for a free trial, I remember canceling it afterward. Due to my busy work schedule, I haven't had time to visit the bank and resolve this issue. I am seeking assistance in getting a refund for the unauthorized charges. I am looking for a solution through live chat for a quick resolution. I appreciate any help provided, even though I do not have my account information readily available. Thank you.

Hello, I am concerned that our shared account with my sister may have been accessed by someone else without our permission. The email linked to the account belongs to my sister: [redacted] We are unable to access the account as it shows the email is not registered with Netflix, which is inaccurate. How can we regain access to our account? Despite entering our password, we are still unable to log in, and it is crucial for us to regain control of our account. Additionally, we would like all users to be logged out before we change the password to secure the account from unauthorized access.

Netflix must have a lot of members all paying a £10 premium like myself. There is plenty of content for that price, but my concern lies with the limited selection available for my 2-year-old daughter. She loves watching Peppa Pig, SpongeBob SquarePants, and Bing (which is not available on Netflix). Currently, you only offer one season of each show, despite there being more seasons out there. We end up rewatching the same episodes repeatedly. With the number of members you have, I hope you can consider adding full seasons of these shows. As it stands, a significant portion of my subscription fee goes towards just one season of my daughter's favorites. If there are no plans to expand the selection, I may need to explore other streaming options that offer a wider variety for children.

I am frustrated with the recurring issue on Netflix where I encounter an error message (code tvq-pm-[redacted](5.2.15)) that prevents me from watching any title. Despite attempting different methods like using the TV app, Virgin TiVo box, and switching between Virgin broadband and Vodafone mobile internet, the problem persists. This recurring problem is causing difficulty for me as a frequent user of Netflix, especially when trying to watch new releases in the evenings when traffic is higher. It is concerning that despite paying for the service, I am experiencing frequent disruptions. I am seeking a resolution to this ongoing issue or some form of compensation for the inconvenience. Warm regards, T.

I noticed my Netflix account has been deactivated without my request. I only wanted to pause it temporarily to renew it later on my own. Essentially, funds were taken from my renewed account without permission, and now I'm unable to access any content since it's gone. Please locate my previous account or reimburse the full amount promptly. Otherwise, I will have to escalate this matter to the authorities and pursue legal action against your service and company.

Why do UK subscribers like myself pay the same amount for Netflix as those in the USA but receive half the number of top shows? American Netflix offers films like Infinity War and Black Panther, which are not available in the UK. We feel shortchanged by the service's lower quality for the same price. Non-US subscribers expect the best and newest content as advertised, but it seems limited to an American audience. Please address this issue to prevent further cancellations from international users. The trend shows that non-US subscribers are more likely to cancel their subscriptions earlier than American viewers, explaining the higher Netflix audience in the US.

I had a free 30-day trial about three months ago. When I unsubscribed, they claimed it didn't match due to my canceled card from a fault on my remote. My son accidentally signed up for Netflix, and today I was charged [redacted] without applying for a subscription. I canceled it right away. I am unsure what's included in the subscription as I've had it for less than a day, and I'd like a refund. I spoke to my bank, and they advised me to contact you first; otherwise, they will investigate for fraud. It would be much appreciated if you could cancel the subscription, refund the [redacted]. This amount is crucial for feeding my son for the next week. I've only had the subscription for less than 24 hours, and I'm shocked by the [redacted] charge. Please contact me promptly to resolve this urgent matter as I'm worried about my remaining electricity balance.

Hello, my name is Ana. I am Romanian but have been living in the UK for the last 5 years. I am a subscriber and I enjoy your content. I recently started watching the show Hemlock Grove and was excited to hear my language spoken in the series. However, I was disappointed with the way the actors spoke Romanian. It took me 7 episodes to understand what they were saying, and I am a native speaker. I am not trying to be negative, but I believe it would be beneficial to have a specialist help with the language spoken in the show. As a Netflix original, I thought you might like to know. I am willing to help if needed. Have a lovely day.

I was double charged for my Netflix subscription due to a mix-up with emails and accounts. I only received one notification because the other email account was invalid. Customer service added the second account to my Gmail when I couldn't see the billing for it. If I had received notifications from both accounts, I would have cancelled the extra renewal promptly. Being charged twice feels unfair given the circumstances.

To whom it may concern, I am Ed Rickard, and I have canceled my account tonight due to the recurring movies on Netflix and the behavior I have encountered. The repetitive movie selection has led me to close my account, and the negative attitude from the company's employees makes me uncomfortable. I have decided to notify the office about the behavior I experienced. I want to ensure that my cancellation is permanent. Please respond to me at your earliest convenience. Sincerely, Ed Rickard

About a month ago, I signed up for a free trial of Netflix for my son. He eventually set up his own account, so I cancelled the trial promptly. However, I was charged £5.99. I contacted customer service, and they assured me the £5.99 would be refunded within 30 days. The refund hasn't appeared, and now I see another charge of £5.99 despite not having an active account. I want the £11.98 refunded promptly as these charges have caused unauthorized banking fees. Thank you.

I came across a website, www.netflixcasting.co.uk, where I paid £59 to apply. They mentioned the payment was to filter out "time wasters and dreamers." The site seemed legitimate as they provided information and assured a refund in 12 months if nothing materialized. They promised unlimited applications to different shows each month until success. However, the website and the unlimited applications portal are gone now. Concerned that I may have wasted £59, I question the legitimacy of the service. If Netflix was associated with this, can I expect a refund from them? I anxiously emailed the company but received no response, increasing my worry.

I am experiencing difficulties using a £15 Netflix gift voucher. I took advantage of the one-month free offer starting on 22/4/19 by using the gift token as a payment option. I canceled my subscription on 19/5/19 to avoid charges while I was away, receiving a confirmation email for the cancellation effective 22/5/19. Upon my return, I tried to restart my paid membership on 12/6/19 using the £15 gift token, but I only had £5.01 credit left. Despite canceling before the free month ended, £9.99 was deducted from my balance for the period of 23/5/19 to 22/6/19. Support explained that once activated, a gift token cannot be redeemed or stopped. I'm frustrated as I feel using the gift token for a free month should not have been possible, and I question why I was charged after canceling. The helpdesk acknowledged my concerns but couldn't offer a solution, leaving me dissatisfied with the situation.

Dear Sir/Madam, I am writing to report unauthorized use of my email and bank details for purchases on App Stores. I am located in the UK and have been receiving receipts that I do not recognize. I have already sent all relevant documentation. Please cancel any transactions made under my name and details. Thank you, M. Hadgie --- Forwarded message --- From: App Payments <[redacted]> To: "[redacted]" <[redacted]> Sent: Sunday, June 23, [redacted], 16:39:32 BST Subject: Recent Receipt Subscription from App Store For more information, please review the attached documents from SUNDAY 23 JUNE [redacted]. Receipt for Netflix Premium Account Ultra HD + 4 Screens: Dear Customer, You have purchased the following: App: Netflix Premium Content Provider: Streaming HD Movie Date: Sunday, June 23, [redacted] Items: 3 Months Membership Price: $29.99 Payment Method: Credit Card Linked If you did not make this purchase or suspect unauthorized access, please cancel immediately within 24 hours of receiving this email. Cancel and Manage Purchases. Sincerely, App Store