Netflix (UK) Customer Service Issues

I came across information on Google indicating that Season 6 of The [redacted] would be available today. I am curious if this will be accessible in the UK. I had planned to start my Free Trial on Friday to catch up on the series, especially since E4 in the UK is expected to air it sometime this Autumn. I prefer streaming with your service, so I am interested to know if you will also be showing it. Hopefully, during my upcoming 30-day trial, I won't face any issues like my router malfunctioning due to a recent electrical storm. This was an unusual situation that left me disconnected for 8 days until it was fixed by a BT engineer. Can you please verify if The [redacted] will be included in your offerings? Your response will be greatly appreciated as I intend to start my free trial on Friday regardless. Thank you. Ray

In May or June, I signed up for a 30-day free trial with Netflix. I canceled it before the trial period ended. However, I noticed that my account has been charged £5.99 monthly since then, even though when I checked, it showed I needed to sign up again. I emailed Netflix to delete my account, but it didn't work. Currently, I am using my uncle's Netflix account for viewing, which I don't pay for. I would like to stop the charges, ideally get a refund for the over £20 I have been charged, and have my account deleted to prevent future charges.

I have a Netflix account and use the search engine to find specific titles like "Godzilla." However, I often end up with related titles rather than the movie I wanted to watch. I believe that as a long-standing platform, Netflix should improve their viewing options to include more classic films and older titles, instead of focusing solely on modern content. It would be great to see a broader range of movies catering to different preferences, including those seeking escapism and nostalgia. A more comprehensive selection would enhance the viewing experience for a diverse audience, looking beyond just trending shows or contemporary productions.

I am facing issues logging in to Netflix. Although I am still being charged £7.99 monthly, I receive an account not found message when trying to log in. I requested a password reset but realized I used an obsolete email address during signup. I then attempted account recovery with my billing details but received an error message. I am currently traveling in Central America, recently arriving in Guatemala, unsure if this caused the logout. The suggested U.S. phone call option is costly, and attempting to use the Netflix app for a free call was unsuccessful. Seeking assistance! P.S. I am now using my husband's email for reference.

I am questioning why you end your communication with "Your friends from Netflix." During my recent phone call, I was abruptly disconnected after 20 minutes by a customer service representative. The manager I then spoke to offered unhelpful information. In an email, you prominently display "free trial" but hide conditions in small print at the bottom. If a free trial is not applicable, please do not mislead by stating it is and disclose any potential conditions. This approach can be seen as deceptive advertising and does not align with your desired image. I am puzzled by the lack of professionalism displayed. This is not the standard I would expect from a reputable company, especially when trying to attract new customers. I am deeply disappointed with the level of service received. - S.

I've been a Netflix subscriber since [redacted]. Recently, I had to get a new debit card because of technical problems. I received an email from Netflix requesting me to update my new card details. I discovered on my bank statement that Netflix had been charging me for two subscriptions. When I contacted Netflix, initially they couldn't find any double payments, but upon involving my bank, they acknowledged the duplicate charges. However, they claimed they're not responsible for refunding me because they believe my account was hacked. It's concerning because they've been taking that extra money from me since [redacted].

Hello, I recently noticed unauthorized charges on my bank account from Netflix. I need an explanation for why this has happened as my subscription was canceled, and I did not authorize any charges. The PayPal account linked, [redacted], has also been closed. I request a swift resolution to this matter and a refund to my bank account promptly. The email address used, [redacted], has also been shut down, so I cannot access any communication from Netflix. Thank you.

I recently contacted Netflix by phone and was charged over £25 for the call. I find this unfair as I was seeking assistance for an issue that was from their end. I shouldn't have to pay so much to reach a helpline for support. This experience has made me consider canceling my Netflix subscription unless this is addressed promptly. I request a swift response from a representative regarding this matter.

For the past two weeks, I have been experiencing issues with Netflix. The play function starts but then freezes, or it attempts to load and freezes at around 20%. Occasionally, it fails to connect at all. Tonight, the issue persisted when my show froze at 20%. In frustration, I changed my password to a shorter one due to the frequent log-in requests. However, after logging out, I now can't log back in. I keep getting the error code ui-[redacted]-3. If this problem continues, I may have to cancel my subscription to Netflix.

I am experiencing issues casting from my iPhone 5s to my TV using Chromecast. After reporting the problem to Netflix and consulting with Google, it seems the issue lies with Netflix as I can successfully cast from ITV Hub from my phone. Netflix acknowledged a glitch at their end and promised a resolution within 48 hours, but I have not received any updates yet. I have attempted troubleshooting by resetting my Chromecast, resetting my WiFi, deleting and reinstalling the Netflix app on my phone, as well as signing out of all devices on Netflix, yet the problem persists.

I recently received an email from Netflix requesting a password update, although I hadn't used the service in over a year. I proceeded to change the password. To my surprise, £10.94 was deducted from my account, along with a foreign exchange rate of £1.25. Upon checking my bank statement, £10.54 was refunded, leaving a difference of £1.65. While it may not be a significant sum, I should not be at a loss, even for a small amount. This situation appears suspicious to me. I kindly request a thorough investigation into this matter. I look forward to your prompt response. Thank you, Carol S., 26 Tyas Grove, Leeds LS9 9BG.

I noticed a charge on my bank account from Netflix that was taken without my authorization. Even though the Netflix account showed that the payment needed to be retried for continued service, I purposely postponed it until I was financially prepared. Unexpectedly, I found that Netflix deducted 11.99 from my account, money I had earmarked for my commute to work. I intended to manage the payment on my own terms to ensure my funds were available. I am disappointed by this occurrence and would greatly appreciate a prompt refund to my bank account.

I previously had one Netflix account that I canceled, only to find out my bank details were still active on two accounts. Consequently, I unknowingly paid for an inactive account for over a year. During my attempt to address this with a service advisor, there seemed to be a misunderstanding, and despite requesting to escalate the matter to a supervisor, I was unable to speak to one. This limited assistance offered was a 3-month refund within 30 days. I am requesting a refund for the unauthorized charges. I require a more thorough investigation and resolution by someone with the authority to review the system, address my concerns, and authorize the refund I am owed. Thank you for your attention to this matter. Best regards, M. B.

I typically watch Netflix on my laptop by opening the internet browser and typing in "Netflix" before clicking on the large "N" icon. Usually, all the available films, series, and continued watching options appear for me to choose from. However, recently I encountered an issue where I was prompted to log in but was denied access even though I used the correct password for my account. It's puzzling why I couldn't access Netflix on my laptop when I can easily watch it on my phone without any problems.

I experienced an issue logging into my Netflix account despite having the right credentials. After contacting customer support, I was advised to reset my password, following which I logged in to find myself in a different account under the name Alex, with unfamiliar profiles and our family's names missing. I urgently need assistance to regain access to my original account, for which I'm being charged. I also request compensation for the inconvenience of being unable to use my account. The resolution of this situation will determine whether I continue using your service. Thank you, Millie S.

I recently received a suspicious email claiming to be from Netflix regarding billing issues. The email, supposedly from "Support Service," is asking for my banking details to fix a payment problem. The sender's address is [redacted] Please be cautious and investigate this scam to safeguard other customers from falling victim. The message states that there is a problem authorizing the payment method and urges me to provide information to lift the account restrictions. It's crucial to address this issue promptly to protect the security of all Netflix users.

Hello, I am unsure whom to address regarding my concern about "Dark Crystal." My 10-year-old son and his friends have been enjoying the show, but the last episode left us utterly shocked. The scene depicting violence was highly distressing, especially for young viewers. The show is labeled as family-friendly with mild violence, yet the intensity of this particular scene far exceeds that description. The puppet with sewn lips, crying as his friend dies, being slowly beaten to death with blood everywhere, was extremely graphic. From a child's perspective, this was a traumatic experience. The impact on my son has been profound, and I believe this content is not suitable for young audiences. I urge for a reassessment of the show's rating to prevent other children from being exposed to such disturbing scenes. Sincerely, Miss J.

Hello, my email and password have somehow been changed to ones I have no access to ([redacted]). It's also saying I'm getting billed [redacted] THB a month yet I live in the United Kingdom. I'm only logged on to my console and can't log on to any other device. I believe someone hacked into my account from Thailand based on the billing currency. Kindly change the email to the one I am using to contact you and reset my password.

I have a Netflix account, and back in January, I added a Sky Q subscription that included Netflix. Despite this, Netflix has been charging my card for the past 11 months. After contacting them repeatedly, they agreed to refund only 3 months of subscription fees. Upon reaching out to Netflix, they mentioned that another account was set up under my son's name but with my billing details. I know my family members haven't created another account, so I'm concerned about how the unauthorized account got linked to my card. Furthermore, my son, whose email is associated with this "other" account, has had a free Netflix account through Sky since last November, raising further security concerns. I've also noticed logins from various locations in the country on my account, including set-top boxes and PlayStation 4 consoles. I hope this issue can be resolved promptly. Thank you.

I contacted Netflix customer service but have not received a satisfactory answer. For over 24 hours, I've been unable to watch anything through the mobile app; it only displays the loading symbol. This issue seems to be with the app's connection to wifi because it works fine on 4G and on other devices like a laptop. The inability to use the service is frustrating considering I am a paying customer. The customer service representative advised me to "try again tomorrow or the day after," which does not address the ongoing problem. I am unhappy with paying for a service that I currently cannot use.