Lyft Customer Service Issues

I had a Lyft customer last night. I entered her address and everything was fine until we made an additional stop for her child. When I arrived at her house, the ride information disappeared from the screen, and I couldn't retrieve it. She paid me $15 cash, but I couldn't contact Lyft last night due to a long wait time. What should I do in such situations? I suspect she canceled the ride after getting in the car, leading to the information loss. Please investigate why this occurred and confirm if she canceled the ride. Thank you.

I noticed a significant discrepancy in the charges for two rides which had similar distances and durations. Here are the details of the rides: RIDE#1 riding with Darryl! September 15, [redacted] at 8:25 PM Shared fare (2.11mi, 7m 25s) $20.86 Shared Discount -$3.96 Tip $1.00 Visa *[redacted] $17.90 Pickup 8:25 PM [redacted] Sunrise Valley Dr, Reston, VA Drop-off 8:32 PM Reston Station Blvd, Reston, VA RIDE#2 riding with SR! September 16, [redacted] at 12:44 PM Lyft fare (1.50mi, 7m 37s) $7.00 Tip $1.00 Visa *[redacted] $8.00 Pickup 12:44 PM [redacted] Reston Pkwy, Reston, VA Drop-off 12:52 PM [redacted] Democracy Dr, Reston, VA Although Ride #1 was slightly longer and faster, it cost more than twice as much as Ride #2. The driver mentioned a discrepancy with the GPS distance to the Wiehle Metro Station. I suspect this could be the reason for the incorrect billing. I would appreciate if the billing issue could be rectified promptly.

This is my second email regarding a recurring issue with Lyft charges. Despite not using Lyft since July, I was charged $20 on September 15, which was deducted from my account on September 17. This marks the second instance of being unfairly charged; the previous charge was $24. I urgently request a refund and a clarification on these unauthorized charges. It is extremely frustrating and unacceptable to have my money taken without my consent. I ask for a prompt resolution and a detailed explanation for these transactions. Please investigate the previous Lyft ride and the charge of $21.27 to rectify this matter immediately.

I need assistance. Last Thursday around 1:30 PM, I was a passenger in a car driven by Maxamillian going to the Pinnicle Hotel in Beverly Hills. Unfortunately, I left my purse on the floor on the right side in front of the driver's seat. Despite trying to reach the driver, he had already left. The hotel's security cameras captured me leaving the car without my purse. I contacted the police and filed a report after realizing my purse and all its contents were missing. Upon the officer's request, the driver returned to the hotel, but my purse was nowhere to be found. The driver denied its existence, but I found evidence of my medicine that had fallen under the front seat and took a photo. I have lost important items such as my credit cards, medical information, and my late Son's rosary beads. I am devastated and seeking help in locating my white purse with a red and white polka dot container. This invasion of my privacy is deeply distressing. Please assist me in recovering my belongings. Thank you. D. Flynn

I have encountered issues with the first drivers assigned to my last two rides trying to convince me to cancel. Although I understand that my home may not be in the most convenient location for rides, the most crucial factor for me in using ride-sharing services is reliability. Calling a cab has not been a dependable option for us, making ride-sharing our go-to choice. On 8/24, the initial ride simply drove away upon assignment. I promptly canceled and requested another ride. This morning, despite allotting extra time to reach our important destination, the assigned ride took a slow and roundabout route to our home. Despite being mere seconds away based on the map, they refused the direct turn and proceeded slowly. After 7-8 minutes, I decided to cancel. Subsequently, when I managed to secure a ride with Uber, we were already late for our appointment and had to turn back. This recurring issue is intolerable. I am not seeking compensation or a freebie; all I want is a reliable service. We are loyal Lyft users due to our concerns about Uber's corporate practices. However, should this unreliability persist, we may opt for Uber.

I need help disputing a $10.00 charge for a ride that was canceled by the driver. On September 17, [redacted], at 11:46pm, I was waiting for a Lyft shared ride with the driver Seni. Seni never arrived, and after a confusing phone call where he claimed he couldn't find me, he canceled the ride. I was left waiting in the rain with heavy bags. I had to request a second Lyft ride with a driver named Mohammad, who was more professional and took me to my destination shortly after. I reported this issue to Lyft immediately through the app, and although I was told I wouldn't be charged for the cancellation, the fee still appeared on my bank statement. I would like the $10.00 fee refunded and also lodge a complaint against Seni for his unprofessional behavior. Thank you.

On September 18, [redacted], I requested a ride within Camp Pendleton, California. I initially tried the on-base option for over 30 minutes without success. Subsequently, I switched to a share ride, and a driver promptly picked me up. When I inquired about entering Camp Pendleton, the driver explained they could not and I tried to cancel the ride immediately. Although I was charged $5 due to the two-minute policy, I canceled to avoid penalizing the driver. I am seeking a refund for this charge. The rule about drivers not being able to access Camp Pendleton is unclear, leading to misunderstandings. Despite this issue, I eventually secured a ride with the on Base Service and am currently awaiting pick-up, continuing to support the service provided by Lyft.

On my first day driving with Lyft, I encountered some technical issues with the app. Initially, a ride request disappeared when I tried to accept it. Subsequently, when a new request came in, my screen glitched, turning partially pink and freezing the interaction with my phone. Later, the app did not fit properly on my phone screen, rendering the buttons unclickable. Despite thinking I had shut it off, I continued to receive ride requests without any sound notifications. Feeling overwhelmed, I decided to power off my phone completely, which seemed to reset the app's functionality. However, I experienced a delay of over 45 minutes without receiving any ride requests after that. To address these problems, I uninstalled the Lyft app icon, with the intention of reinstalling it to hopefully resolve the issues. I am eager to fix these glitches as I rely on driving full-time. Any assistance would be greatly appreciated.

The discounted UBER fares surpass any standard rates I've received but fall short in service quality. I do not value offers that still result in pricier rides compared to taxis. I prefer the convenience and assistance taxis provide with luggage and groceries along with the reliability of reaching my destinations. If unsubscribing was simpler, I would have appreciated not wasting time on inadequate discounts. Please refrain from using any of my information going forward. Thank you.

I am reaching out regarding my recent Lyft experience. Yesterday afternoon, I requested a ride from TJ Maxx in Pasadena. Upon the driver's arrival, there were issues with finding my location and I had to wait an extended period. The driver, Edwin, eventually arrived but already had another passenger and needed to drop them off first. This led to confusion about my destination at the Rite Aid in South Pasadena. Eventually, I had to request two more rides to reach my correct destination after being left stranded briefly on the sidewalk. The overall experience took much longer than it should have, with multiple detours and delays, causing inconvenience and unnecessary charges. I am requesting a review of the first two charges and would like to ensure not to be paired with Edwin in the future. Thank you for looking into this matter.

I hope you're having a good day. Lately, I've been encountering issues with Lyft drivers not taking me to the correct address of the VA hospital in Manhattan at [redacted] E 23rd Street. Despite the address clearly stating 23rd Street, drivers keep going to 25th Street instead. One driver on Sept. 13th even chose not to answer my calls, insisting he was at the right location on 25th Street. Another driver today also went to 25th Street and then canceled, charging me a cancellation fee. Subsequent requests had similar issues with drivers not correctly locating the hospital entrance on 23rd Street. This led to multiple cancellations, a driver parked far away, and additional charges. My mother, who has mobility issues, has been waiting for over 20 minutes due to these errors. I'm seeking assistance in resolving this frustrating situation.

My driver was 35 minutes late, leaving me waiting in the rain. The apology I received was insufficient, with both the driver and the person who messaged me just saying "our bad." I had to wait an extra 10 minutes as the driver went to the wrong address initially, causing me to call and text him for the correct directions. I believe no money should have been deducted from my account for the ride since I was punctual for the pick-up I scheduled over 24 hours in advance. It was frustrating that the driver came from Minneapolis and did not inform the company about the delay to arrange an alternative. Additionally, he appeared to laugh when I expressed my disappointment, despite being soaked and running late to my destination.

I recently took a Lyft from Whole Foods in Gowanus a couple of hours ago. The fare agreed upon was around $7, but upon checking my phone, I discovered I was charged nearly $30. Although the driver went the wrong way, my address remained the same and I've never encountered this issue before. Despite giving a clear address, what should have been an 8-minute trip turned into a 45-minute journey, ending 5 miles from my destination. I am seeking a full refund for the unauthorized charge and the time wasted due to this inconvenience. Kindly review and improve your system to prevent such discrepancies. Thank you.

I am disappointed with the service I received from your driver Jobanny in Orlando, FL. He had difficulty communicating due to limited English skills, making it hard for me to direct him to my pick-up location. Additionally, he made me wait for more than two minutes before I canceled the ride. When I tried to request another driver, I was matched with Jobanny again. Canceling this second ride resulted in an attempted charge of $6.50, which I find unacceptable. If I am charged $13.00 for canceled rides that I never actually took, I will have no choice but to close my account and share negative feedback about my experience.

This is our first time using this kind of ride service. We are an older couple looking to rely on services like yours or Uber instead of purchasing a car. We are currently a few dollars short to use your service, with $5 on the card and $5 in cash. Despite using a first-time rider code, we still lack the necessary funds on the card. We need to travel just a mile down the road to buy food. If you could assist us, we'd greatly appreciate it and plan to use your service consistently in the future. We have $5 on the card until October 1st and possibly $5 in cash. After October 1st, we intend to rely on your service for our transportation needs. Please respond promptly. Thank you.

Hello, I attempted to book a Lyft from Civic Center to Glen Park. The shared ride estimate started at around 45 minutes but continued to increase significantly. Ultimately, when the estimated time became more than 10 minutes past the initial maximum estimate, I had to cancel the ride. Fortunately, Lyft did not charge me for the cancellation. I am currently using Uber, but I prefer Lyft. I suggest implementing preemptive notifications for slow rides. I would be willing to pay for a non-shared ride if necessary but cannot afford to wait 10+ minutes extra for a shared ride that is delayed due to traffic around the Caltrain station. I value accurate information for making informed decisions. Lately, I have noticed a recurrence of this issue with Lyft. I hope this feedback helps improve the service. Thank you, -Jason

I am having difficulty ordering a lift because the website is asking me for a debit card and then requesting a second debit card to verify the billing address. Unfortunately, they do not accept my prepaid card for verification. This process seems excessive for something that used to be simple. I have gift card credits on my account that I can't access without providing two different credit or debit card payment methods. This level of verification should not be necessary for customers. I urgently need this issue resolved as I am currently stranded and in need of a ride. It's freezing, and as a female alone, I feel scared. I have encountered multiple problems with the site recently, causing me to miss out on important tasks. I am perplexed by Lyft's increased requirements for booking a ride. This situation needs immediate attention. I appreciate any assistance you can provide. Thank you.

While I was trying to switch to the left lane near Logan Airport, a Lyft driver in a gold Honda Odyssey with license plate MA 6NV [redacted] acted very aggressively towards me. Despite having my directional on and space to change lanes, the driver sped up to block me twice, even almost causing an accident. This behavior left both me and the passenger in his vehicle feeling unsafe. I am disappointed in the quality of drivers Lyft is allowing to represent the company.

Yesterday, I was at Ft. Lauderdale/Hollywood airport around 9:30 a.m. I joined the queue and was initially 66th, but suddenly it jumped to [redacted] after some back and forth where they threatened to remove me from the line if I didn't cancel. Confused, I stayed in line. This happened again. Can you clarify what's happening? Your job ad mentioned freedom of choice - am I missing something? If there are rules, they should be explained upfront. Now, my phone shows Lyft/Shared wait and remains the same. What does this indicate? Am I being let go? Is this a form of punishment?

Lyft, I'm extremely disappointed in the service I received today. I scheduled a ride for 5 PM, but there seems to be no record of it. The driver didn't confirm their arrival, and despite my attempts to call them twice, they did not answer, and the calls went straight to a Spanish voicemail. There was no notification of cancellation, and the driver left without waiting the mandatory 1 minute, leaving me no choice but to book another ride. Additionally, the new route taken was highly inefficient, causing me to miss my train due to heading in the opposite direction of 30th St Station toward Franklin Square. While the second driver did his best to optimize the route, the initial driver's lack of professionalism and communication skills were extremely frustrating. Lyft, please address these issues and ensure that drivers are more attentive and proficient in using the app to notify passengers of their arrival.