Lyft Customer Service Issues

I want to address an issue with Lyft discriminating against individuals with Puerto Rico driver's licenses when verifying driving experience in the US. Puerto Rico has been part of the US since [redacted] and is compliant with the Real ID Act. Interestingly, Uber accepts Puerto Rico driver's licenses for driver verification, indicating that this is more a policy choice by Lyft rather than a legal requirement. I am interested in learning how to advocate for a change in Lyft's policy to stop this discriminatory practice. It's essential that they recognize Puerto Ricans as US citizens and accept their driver's licenses for verification purposes.

At 3:30 PM today, I requested a Lyft from South Bend, Indiana Airport to Elkhart, IN for $50. However, I encountered issues with the driver's location and ultimately cancelled the ride. Subsequently, I tried Uber and a driver was quickly available for a lower fare of $38 to Elkhart. The Uber driver, who works for both Lyft and Uber, demonstrated that there were several Lyft drivers at the airport who were not assigned to pick me up. This discrepancy in pricing and wait times between Lyft and Uber has led me to reconsider my choice of ride-hailing services. The difficulties in reaching customer service further compound my frustration with Lyft. I will now compare prices for each ride I take, and I am monitoring the response time for this issue closely.

I am an employee, Christina R. Terry. I encountered an issue with my app as the "call me" button disappeared. Despite uninstalling and reinstalling the app, it remains pending. I need assistance setting it up to resume work on Friday as I have $[redacted] pending. Moreover, the app went back online twice despite my attempts to go offline, leading to two ride requests. I allowed time to lapse before encountering issues affecting my acceptance rate, which dropped from 90 to 80. The rating improved despite this. I kindly request a callback for guidance on resolving the app issue and restoring the "call me" feature. I am unable to reach support as there is no hub in Minneapolis. Thank you for your prompt attention to this matter. Christina R. Terry

I was recently deactivated from my rideshare driving job due to a false report of me being under the influence while picking up a passenger. This is the second time I have been reported, but I want to clarify that I do not drink and would never drive while intoxicated. I was accused by a passenger whom I never even picked up, as he had left his pickup point and asked me to find him. He questioned if I was drunk, I denied it, and he hung up. Shortly after, I was deactivated without any chance to defend myself. I have been a rideshare driver for three years and never encountered a sobriety test until now. I believe there should be a fair process for drivers to dispute false allegations and not face immediate deactivation based solely on a passenger's report. We work late hours and sometimes deal with challenging passengers, but that does not mean we are unfit to drive. Drivers like me should be given the benefit of the doubt and be allowed to prove our innocence before deactivation is enforced.

Hello, my name is Barbara. I reside in the [redacted] zip code area. I had previously downloaded the Lyft app and received a $50 promo code. Despite not using the code on my first ride due to a mistake, I later entered it and was granted 9 free rides. Unfortunately, my phone was stolen recently, forcing me to download the Lyft app on a new device. I attempted to enter the promo code LVE64X for my free rides, but it was unsuccessful. My new phone number is [redacted]. I am eager to regain access to my 9 free rides as I had a positive experience on my first paid ride. Learning to navigate the app better and planning to rely on Lyft frequently as I don't own a car. Any assistance in resolving this issue would be greatly appreciated.

The Lyft driver cancelled my ride abruptly and asked me to leave the car when I disagreed with the GPS directions in the heat of Florida. This incident occurred around 4 pm. Despite expressing my concerns about the GPS, the driver took it personally, cancelled the ride, and threatened to report me. What surprised me the most was her behavior as she continued the trip to my destination, hurled insults at me, and threatened to report me again. I feel disappointed by the driver's unprofessional conduct. I reported the incident to Lyft, but unfortunately, they have not taken any action, aside from acknowledging her report. The driver's unacceptable behavior should be addressed by Lyft promptly. Thank you for your attention to this matter.

I use Lift to take my kids to school every morning. Today, I finally saw my children after they were picked up and learned that the driver tried to drop them off at the wrong school. He argued with them, insisting that was the correct location and seemed lost when they mentioned their school's name. This is completely unacceptable and alarming. I rely on knowing my children are safe in your transportation service. The customer service experience was frustrating, reminiscent of dealing with language barriers from outsourced representatives. A live chat option would be beneficial for quicker issue resolution. Please contact me urgently at [redacted]. Giving the driver zero stars was a reflection of this incident, and I expect a resolution to this matter promptly.

This morning, I requested a Lyft for a single ride to [redacted] Flatbush Avenue. However, an Uber driver arrived instead, claiming it was a shared ride. Despite my protests and needing to go to Flatbush first, he continued to Bay Ridge. When he realized he didn't have my destination, I had to insist he take me back to Flatbush, causing me to be late for work. To add to the confusion, Lyft charged me $33.68 for a ride that should have cost $8.01. I will need a refund promptly for this mix-up, as I feel taken advantage of in this situation involving both Lyft and Uber.

I took a Lyft ride at 7 pm, but the driver never arrived despite receiving messages that they were on the way. After being notified that the driver was at my location when they were not and not responding to calls, I was charged for a ride I didn't take. I had to request another Lyft, which did take me to my destination, but I refuse to pay for both rides. I want to be refunded the $3.48 I was charged for the ride with Mujtabal, who never showed up. Conversely, the second driver, Soleil, provided excellent service.

I started receiving notifications on my phone about a Lyft driver heading to "my destination," despite not having ordered a ride. The messages continued with updates on the driver's arrival time and the cost increasing to $5. Unsure of what to do, I debated contacting the driver or Lyft for clarification. I'm curious to know who initiated the ride, where it was supposed to go, and how many passengers were included. If you have records of this ride, I would appreciate any information you can provide. Thank you.

Dear Lyft, I have frequented the San Jose, CA airport ride share stop multiple times without issue. Yesterday, my assigned ride showed as arrived, but the driver was at the wrong location [redacted] yards away. Despite my attempts to guide him to the correct spot, he was hesitant and mentioned possible fines for picking up in the wrong area. After a frustrating exchange, he departed without apologizing. Thankfully, my subsequent driver had no trouble finding me at the designated spot. I urge Lyft to remind drivers to familiarize themselves with locations and to listen to customers, especially those with regular airport pickups like myself. Maintaining high standards for drivers is crucial for customer satisfaction. The driver in question was James with a Hyundai Sonata (7TRH426). Thank you for addressing this issue promptly. Sincerely, John K.

I think it would be beneficial to update the Lyft app to include a feature that indicates passengers with military base access, perhaps by displaying a big M for military. Living near several military bases and being an airman at Eglin AFB, I see many servicemen and women using Lyft to get back to their living quarters after hours. Adding a way for drivers to identify passengers with base access could help streamline drop-offs and potentially offer an extra fee for those specific rides. I have some suggestions based on my experiences using the app that could improve the overall service. By implementing this feature, it could not only enhance the user experience but also potentially increase revenue for the company. I believe requiring drivers to check military IDs before entering the base should not be a significant issue. Thank you for considering my suggestion to enhance the Lyft app.

We are pleased with Lyft's services. However, there have been recurring issues with the GPS mapping. On multiple occasions, the driver struggled to locate us accurately, causing delays in our rides. Furthermore, in San Francisco, we noticed problematic routing directions where drivers are led to inconvenient left turns and unnecessary zig-zag routes rather than direct paths. These issues have occurred frequently, affecting our overall experience with Lyft. We appreciate the service but urge improvement in navigation accuracy. Additionally, we hope to avoid any "no show" charges due to instances like the driver who left without attempting to reach us. Thank you for addressing these concerns.

I rented a car for Lyft on 9/4/18, but it had mechanical issues. They agreed to exchange it on 9/5 at 3pm, causing me to lose time towards my ride quota. After one ride with a tip, I found myself deactivated due to false allegations. I only had one of my 20 rides done and struggled to get reactivated after reaching out multiple times. Finally, on Monday, they said I could start fresh. I did more rides, but got deactivated again on Wednesday for not meeting the quota. It's been a week, and I haven't had a fair chance to reach my goal. I faced challenges, including recovering from an attack and breast cancer, saving for the program deposit, only to face deactivation repeatedly, which is frustrating.

Tonight at 6:00 PM, I was at the Golden Gate Bridge visitor center on the Marin side. I needed to use the restroom and ended up walking across the bridge as there weren't any nearby bus stops. I had difficulties getting a Lyft to Corte Madera as the drivers were not showing up or canceling last minute. One driver even made me pay a cancellation fee when I didn't get a ride. Eventually, I had to take a cab home, costing me $30. I understand the importance of picking better pickup spots in the future, but given the situation, I request a refund for the rides and the $30 cab fare. Please credit this amount back to my Lyft account to compensate for the inconvenience. Thank you.

On Friday, September 14th at 3:25 pm, I was waiting for the driver to pick me up from work so I could go to my second job. Unfortunately, he arrived late and then abruptly canceled the ride while I was giving him directions, charging my card as if the ride had been completed. Despite the language barrier, I expected better service. I had to wait for another driver to take me to work, causing me to be late. I have been a loyal customer and this experience was unprofessional and unfair. I am requesting a refund of $6.00 be credited back to my card promptly. This was not a case of a no-show on my part but rather the driver's failure to pick me up. I value the service provided but demand my money be refunded for the ride that did not happen.

I took a Lyft ride last Friday morning to [redacted] Flatbush Ave. When the driver arrived, there was another passenger in the car, making it a shared ride which I did not request. Despite trying to communicate with the driver, who seemed to have limited English proficiency, we ended up on the wrong route towards the Belt Parkway. I had to be taken to Bay Ridge because of the other passenger's destination. When I asked to be taken back to Flatbush, the driver realized he was an Uber driver, not a Lyft driver. The confusion led to being charged $33.68 on my Lyft app, even though I was still in the car with the Uber driver. This mix-up caused me to be late for work when a 10-minute $8.01 ride turned into a nightmare. I was supposed to be picked up by Zhijie from [redacted] East 33rd Street between 11:45 am and 12 pm. This was an unbelievable experience, and I am seeking a full refund.

I have been encountering difficulties setting up my new debit card on my Lyft account. After receiving a replacement card, I attempted to add it to my account to use Lyft for my commute, but I am facing issues with the zip code validation. Strangely, I previously linked a temporary card with the same zip code successfully before. Despite contacting my bank for assistance, they confirmed no issues from their end. This situation resulted in me being tardy for work as my debit card, which is functioning correctly for purchases, was not accepted by Lyft. Even when attempting to use my boyfriend's card, I faced the same zip code error message. Despite multiple attempts at different times, the problem persists. Upon contacting my bank again today, they confirmed the transaction went through their systems. I am perplexed by this issue as I have ensured the correct zip code input. I am eager to resolve this matter promptly to resume utilizing Lyft for transportation. Please address this concern at your earliest convenience.

On Saturday, September 15, [redacted], I had a frustrating experience with Lyft. The first driver never arrived, but I got charged $5.00 for a no-show despite being at my building with the valet parker as a witness. The second driver also did not show up, prompting me to call again and eventually getting an expensive ride. Despite informing the driver I wouldn't pay for it, communication was difficult as he didn't speak English. I ended up giving a cash tip and now I've decided to cancel my Lyft service due to these issues. I am considering contacting my attorney to pursue a refund for the charges incurred. I am now considering trying Uber instead.

Hello, I'm Stephen from Indonesia. I'm heading to Silicon Valley next week and will arrive at San Francisco International Airport. I intend to take a Lyft to my hotel in Palo Alto. Could you assist with the following questions: Can I register a Lyft account in Indonesia with an Indonesian phone number to book a ride directly? I plan to use my roaming cellular network to avoid purchasing a prepaid number in the USA. Additionally, does the Lyft app have a chat feature with drivers? This would be helpful as the ridesharing app in my country offers this feature for easy communication between drivers and riders. Thank you for your assistance. I look forward to your reply.