Lyft Customer Service Issues

This morning has been challenging as I experienced delays with my Lyft ride. I requested a pick-up at 7:30 AM with a 6-minute estimated arrival, which ended up being over 16 minutes. When I noticed the driver going the wrong way multiple times and had no choice but to cancel, my initial charge of $10.72 increased to $27. Despite ordering another ride, the driver claimed it would take over 15 minutes to reach me, even though the map showed 7 minutes. After waiting for over 30 minutes and feeling frustrated, the driver asked me to cancel as he wouldn’t come. I have screenshots of these incidents and the driver's name for reference. I am seeking to be charged the original $10.72 I was quoted. I hope Lyft can address this issue appropriately, as I had a poor experience and may consider using Uber if my concerns are not resolved satisfactorily.

I signed up for Lyft last Saturday to schedule a 4:30 am ride to the airport the next morning. I confirmed the ride but accidentally scheduled an immediate pick-up too. After canceling the immediate ride, I was told the 4:30 am ride was still on. The next day, no car showed up on the app at 4:30 am. I tried to order another Lyft at 4:50 am, but it asked for a new credit card and to set up another account. Frustrated, I had to call an Uber last minute to make it to the airport on time. My experience with Lyft was disappointing; it didn't match the great service I had heard about.

Upon completing the application process to become a Lyft driver, I eagerly headed to a busy area to pick up my first passengers. Unfortunately, despite receiving a ride request, I encountered issues with my basic phone not meeting the necessary requirements for the Lyft app to function properly. I have since been advised to upgrade my phone to continue with the process smoothly. I am currently in the process of acquiring a more suitable phone for this purpose. I kindly request any assistance available to adjust my acceptance rate during this learning period. Additionally, I suggest including information about the minimum smartphone specifications required for Lyft drivers in the application process, as this was not highlighted when I applied. Thank you, Kristi F.

It's becoming frustrating having my money taken without a valid reason. I arranged a Lyft for my fiancé on September 7, [redacted]. Although there was sufficient balance on my card, $15.87 was charged without even securing a driver. Now, there is an attempt to charge me twice for the same trip, leaving me with a negative balance. I have evidence of the initial payment and find it unfair to be billed twice for one ride. This recurring issue is unacceptable given my frequent use of Lyft services. I am prepared to take legal action if needed to rectify this situation.

I am concerned about the unauthorized charges on my card due to a double billing issue with a Lyft ride for my fiancé on September 7, [redacted]. Initially, the ride cost $15.87, which was deducted before securing the ride, leaving me with a balance of $30-$40. Subsequently, a second charge is pending for the same ride causing a negative balance of over $9. This recurring problem of double charges has negatively impacted my finances. I have evidence of the initial payment and should not be responsible for paying twice for the same trip. I find this situation unacceptable, especially given my frequent use of Lyft services. If necessary, I am willing to take legal action to resolve this issue promptly. I urge Lyft to refund the duplicate charge and rectify the situation without further delay.

The driver drove recklessly, making me feel unsafe in the car for a short period. When I asked him to be more careful, he ignored me, which was unsettling. I believe I should be refunded as I have had a previous incident with another driver a few months back. I suspect discrimination as a gay individual. I have been a loyal customer for some time. My confirmation code is [redacted] from September 9th, [redacted].

Yesterday at 6:20 p.m., I called a Lyft from Atlantic Terminal in Brooklyn, NY but faced difficulties. The address given was incorrect, resulting in confusion when trying to direct the driver to the correct location at Ft. Green Place. Despite attempts to communicate, the driver's limited English made it challenging. The driver indicated he was at Washington Ave while I was at the intended pick-up spot. In the pouring rain, I attempted to connect with the driver to no avail. I received a misleading message claiming the driver waited for 5 minutes and left. This led to unnecessary back-and-forth trips and a $10 no-show charge, which I find unjustifiable. As a new Lyft user, this negative experience contrasts with my previous satisfactory rides. I respectfully request an immediate refund of the $10 charge. Your prompt assistance is greatly appreciated. Thank you. - Denise G.

It's becoming unacceptable to repeatedly deduct money from my account without justification. I booked a Lyft for my fiancé on Friday, September 7, [redacted]. At that time, my card had around $30 to $40 available, and the ride cost $15.87. The charge was made before a driver was even assigned, and now I see that Lyft is attempting to charge me for the same ride twice. So, now my balance is negative, which is unfair. I have evidence of my initial payment and now a new pending charge shows up for the same ride. This has happened before, and I am considering legal action if necessary. Given my frequent use of Lyft, it's unreasonable to charge me for two rides instead of one.

I am experiencing ongoing issues with unauthorized charges on my card related to a Lyft ride I booked for my fiancé on September 7, [redacted]. The initial charge of $15.87 was processed before the ride was even found, depleting my balance unfairly. Now, Lyft is attempting to charge me for the same ride twice, resulting in a negative balance on my account. I have evidence of the original payment and refuse to be charged a second time. This recurring problem is unacceptable, and I am prepared to take legal action if necessary to resolve this matter. I demand a refund for the duplicate charge promptly.

Today as a passenger, I experienced verbal abuse from a fellow rider who made offensive remarks about my French nationality. The individual, identified as Jonathan, made inappropriate comments linking Judaism and France, which deeply upset me for several reasons. I want to address this incident and ensure Jonathan faces consequences for his discriminatory behavior. Despite my one-star rating and report, I was shocked to see he still maintained a five-star rating. This is unacceptable, and I refuse to support Lyft until appropriate action is taken. Jonathan needs to understand the importance of professionalism and respect, especially as a driver. I can be reached at [redacted]. My name is Sophie Rivara Lipschutz. Jonathan picked me up at [redacted] Ridge Avenue and dropped me at 18 Jamestown Avenue on September 11th between 12:41 am and 12:53 am. This behavior cannot be tolerated. Thank you.

I have been using LYFT since last year. Today, my scheduled ride for my elderly mother did not show up as planned. The ride was scheduled for today from 12-12:10 pm, from The Terraces in Roseville, CA to Carmichael. I confirmed the ride on my phone, but the driver did not show up or call. This situation caused a lot of distress. I hope to ensure that this does not happen again. Thank you. - Sue K.

On September 11th, I requested a ride from Baymont Inn & Suites to Meijer with Lyft. Once inside the car, I added another stop at Kroger, asking the driver Jose to wait for 10 minutes. However, when I exited Kroger, I couldn't find him, so I had to order a new cab to Meijer, costing me extra money. This experience was quite disappointing, as I have always relied on Lyft for my transportation needs and have been pleased with the service until now. I hope to get this matter resolved promptly as I was left stranded in the heat by the driver who did not honor his commitment to wait for me at the additional stop.

The driver acted strangely, asking twice for my destination and stopping at the wrong place. I had to guide him to my address. After reaching home, he left without confirming the trip's end. When I messaged him, he replied while driving, which seemed unsafe. Trying to access my Lyft account showed an error indicating the trip was ongoing with 16 minutes left, although I was already home. I'm concerned about a potential extra charge. What steps should I take to address these issues?

I was disappointed with my recent Lyft experience. Upon my driver's arrival, I was heading downstairs and saw him driving away. Despite my attempts to get his attention, he continued on. There was no courtesy call or the usual one-minute wait, with loud music playing in the car upon arrival. To make matters worse, I was incorrectly charged $7, including a $6 no-show fee and a $1 waiting fee. I had to leave a negative review as I was late for a crucial meeting due to this incident. My apologies but I'd appreciate if someone could reach out to me. My name's Demetrius M., and you can contact me at [redacted].

I was mistakenly charged a $5.00 no-show fee by your driver Bryan. He contacted me but had trouble finding the doctor's office. The call abruptly ended, and his English was difficult to understand, making communication challenging. I feel your drivers need better GPS knowledge. This incident, coupled with a previous bad experience with a reckless driver, has left me dissatisfied with Lyft. I request the $5.00 be refunded, along with compensation for the inconvenience. As a frequent user and referrer of Lyft, these recent issues have been disappointing. I hope for a swift resolution. Thank you for your prompt attention to this matter.

While heading to the airport in Atlanta aiming for LAX, the Lyft driver mistakenly dropped us off at the international terminal instead of the domestic area, causing us to miss our flight. Subsequently, I had to take another Lyft to reach the correct section of the Atlanta airport. This mishap resulted in multiple charges - $32.51, $19.65, and $34.71, each with an additional $54 tip. The driver, Jakeisha, had only been on the job for three days and was unaware of the correct drop-off point. I learned that this is a common error among new drivers. Unfortunately, I missed a Los Angeles appointment due to the flight delay, even though the airline did not charge me for rebooking.

I had an excellent Lyft driver from the Fresno airport to Kings Canyon State Park on August 23. Unfortunately, I couldn't tip her because there was no cell service at the park. When I finally had reception a week later, I couldn't find a way to tip her retroactively. I find it frustrating that there's no way to contact Lyft directly. I tried reaching out through their website, but there were no suitable categories. This lack of communication with customers makes me reconsider using their services in the future. I also encountered issues when my flight was delayed due to mechanical problems, and I couldn't find anyone to advise me on how to inform the driver. :-(

I have experienced significant delays at Philadelphia airport while waiting for drivers due to the congestion in their waiting lot. The app's travel time estimation does not consider this added delay, resulting in long waits and confusion. It is essential to collaborate with the airport to improve service at this location or streamline the lot's traffic flow. I suggest updating the algorithm to include this specific traffic data to provide more accurate pickup estimates for passengers. This adjustment could alleviate frustrations and create a more efficient experience for both drivers and travelers.

I requested a Lyft ride after leaving the building. Despite being outside, the app showed the driver was present, but I couldn't locate the car. I tried calling the driver twice; the first time, there was no answer, and the second time, he disconnected. During our brief conversation, I politely asked him to turn on his lights for easier identification, but he hung up. This behavior felt disrespectful and indicated poor customer service. After five minutes, I was charged a $5 fee for the perceived wait time and the ride itself. Although I filed an incident report, I only received a $5 refund. I am requesting a full refund due to the unsatisfactory experience. Effective communication from the driver could have prevented this situation and allowed me to take the ride as intended.

I experienced a mix-up with a Lyft ride arranged by the OKC VA service. Another Veteran inadvertently took the ride, leaving me unaware until I saw the driver's location showing I was supposedly at my drop-off point. Despite my attempts at contacting the driver, they hung up on me. I am currently stuck at the office, unable to request a new ride due to the system showing me as still on the previous ride. The staff explained they can't book a new ride until the current one is completed on their end. Even though the VA associate eventually sorted out the situation with the driver and booked me a new ride after a 25-minute delay, I'm concerned about future occurrences. I am unsure of what steps I could take in case this happens again. Thank you, Dawn Culver