Lyft Customer Service Issues

On August 4, [redacted], I requested a pick-up. The driver arrived on the side of the building while I was waiting in the front parking lot, causing confusion. Despite available parking space, the driver mentioned not wanting to double park. As a result, I was charged a $5.00 fee for a "missed ride." After disputing the charge with customer service, I was told a refund would be issued within 5-10 business days, which has not happened yet. Three $5.00 charges were made for the same issue, with the first two promptly reversed while the third remains unresolved. Kindly process the reimbursement as promised. Thank you.

Hello, my ATM card was stolen and used to make a fraudulent $45 Lyft charge from Redwood City, CA. I want this charge corrected and refunded, as I do not have a Lyft account and did not make this trip. I also know the identity and address of the person responsible for this theft, who has taken more from my account. Please assist me in resolving this issue. Thank you, Rafael.

On August 15, [redacted], around 3:00 pm, I contacted a car service. The driver who called back had trouble communicating in English. Despite providing my address, he couldn't confirm his location, and abruptly ended the call. After he called back instructing to cancel, I tried contacting Lyft, only to find out there was no service in my area. Later, I received a notification that a Lyft driver was on the way, prompting me to cancel, resulting in a charge of $5.13. Additionally, on May 17, [redacted], I was charged a $10.00 cancellation fee, which I don't remember incurring. I would appreciate any transcripts from that day.

I did not use my Lyft membership between January [redacted] and September [redacted]. I attempted to activate LYFT in early September [redacted], informing Lyft that my credit card number had changed. Despite providing the updated information, I encountered issues while trying to use Lyft to request a car. I received multiple messages prompting me to update my card number, but my attempts were unsuccessful. Finally, on September 6, I managed to sign into Lyft and secure a ride. However, after the ride, I discovered that the credit card number in the Lyft email receipt was outdated and not the new one I had provided. I have tried to inform Lyft about this discrepancy multiple times to no avail. Kindly review your records and reach out to me for assistance in updating my credit card details on file. Thank you, Laura Rasmussen.

While on duty as a security officer at Unity Security, a Lyft driver approached me in the Paddock. I use barricades to manage speeding traffic within the complex. When the driver asked me to move the barricades to allow him through, I explained that they were intentionally placed for traffic control. Despite his insistence, I stood my ground. As he left, he took a photo of me and the barricades without my consent. I shared my company's name but did not obtain his information. His license plate number is DGV7829. This incident occurred around 10:02 pm on Thursday, September 6th, at the Paddock apartment complex in Kalamazoo, MI. The vehicle was a dark black or blue 4-door SUV. I consider this behavior to be unwarranted and intrusive.

In Salt Lake City, UT, I hailed a Lyft to Village Bakery. The app said a white Ford Fusion with a driver named something similar to Bueno would arrive in 2 minutes. When a car matching the description showed up, the driver claimed he wasn't there for us and left. Despite my certainty it was him, I was charged $5 for a no-show. The experience left me feeling unwelcome as if he avoided picking up three older women. I request a refund of the $5 charge and some action taken against the driver for the disrespectful behavior.

Lyft team, I experienced issues with the software that led to missed customer requests. The software crashed, freezing the screen and preventing me from accepting three ride requests. After rebooting my phone, the customer informed me that their app had also frozen but resumed after I re-entered the Lyft app. Thank you for looking out for us drivers, but software glitches are causing missed opportunities, not intentional negligence. Sent from my iPhone.

Hello, I registered with Lyft as a driver. However, my Samsung J7 was stolen on 8/27, and the associated number, [redacted], was deactivated by Metro PCS on 8/29 due to the theft. It's essential not to contact me via email at [redacted] regarding this incident. I fear the thief might misuse my information as I only completed 40% of the Lyft driver requirements. I am concerned about potential identity theft since they obtained my background check and driver's license details. The thief might be waiting to access my Capital One account linked to the $[redacted] Hertz weekly rental. Metro PCS informed Lyft about my situation via phone using my Yahoo account "pmseat5." The recovery process requires my stolen Metro number, [redacted]. Your prompt guidance is appreciated. Sincerely, P.S. Text me on my new number at [redacted]

I am frustrated with the lack of customer service I experienced with your company. During my recent trip to Las Vegas, I requested a ride which never arrived despite waiting at the hotel. Surprisingly, I was marked as a "no show" even though the driver never made an attempt to pick us up. This is completely unacceptable as your driver's actions were dishonest. It is disappointing that there is no way to reach a live person to address this issue. Additionally, the misleading job advertisement for Executive Assistants that turned out to be a driver position with Lyft adds to my disappointment. Your company's lack of customer service, integrity, and transparency has led me to not use your services again.

Today, I requested a ride from Lyft around 12:55 or 1:00 to pick up my daughter and take her to school. The driver, Greg, in a white Chevy Malibu, drove past me without stopping, ignoring my calls and texts. I was charged $12.44 for the ride and an additional $5.00 for canceling. My daughter was 15 minutes late to school, causing her to receive a tardy. I would appreciate a full refund and possibly a couple of free rides due to the inconvenience. This behavior was unacceptable and has left me very disappointed as a regular Lyft user.

I was charged twice by Lyft for one ride. They charged $8.67 on August 5, then charged an additional $10.67 for a tip, and again charged $10.67 on 09/06. They mentioned the $8.67 will be refunded, but I have to wait 5 to 7 business days. I urgently need this money as I am currently unemployed and every penny counts. I feel frustrated by this situation and no longer trust Lyft. I insist on getting my refund promptly and will be removing my card from their system. I intend to report this to the Better Business Bureau.

During this tough time as a [redacted]% disabled vet and a single dad to a 12-year-old daughter, Lyft has been a big help, providing some great drivers. However, in the last two months, being in Arkansas, I've noticed spending a lot without benefiting from the promo codes initially. I'm reaching out to see if there's any assistance you can offer after reviewing my ride history, as rides have been averaging $30 each. I appreciate all that Lyft has done for me, and I must say, compared to other competitors, Lyft has done an awesome job in helping me get around. Thank you. - Daniel H.

I usually take Uber every Friday, but a friend suggested trying Lyft. My Lyft driver was supposed to arrive in 6 minutes, but it took him 21 minutes. He missed every turn to reach me, causing me to almost be late for work. During the ride, he was on his phone, which is illegal in my state. If he was constantly looking at his phone, why did he miss all the turns to pick me up? It was a terrible first impression. If you drive a BMW, you can afford a phone mount to avoid distractions. Please provide me with a reason to try Lyft again. I've heard Lyft treats its drivers better, so why was the pickup and ride experience so disappointing?

I had an appointment to pick up an Expressdrive rental car on September 7th, [redacted] at 1 pm at [redacted] Crain Highway, Glen Burnie, Maryland. However, upon arriving, I discovered there was no Hertz location in Glen Burnie. I had to take a cab to the address, costing $33.40, and another one back for $40.00. Not only was I unable to get the rental car, but I also had to pay for additional transportation. I am seeking reimbursement from Lyft for the cab fares and have the receipts available. I can be reached via email at [redacted] or on my cell at [redacted]. I hope to hear from Lyft soon regarding this issue, as my security deposit for the Expressdrive rental is still with them.

I have repeatedly reported the issue, but it still has not been resolved. A few days ago, I received a ride request, accepted it, started driving towards the location, and then the request vanished without being cancelled; it was reassigned to another driver. I received a notification from Lyft stating that I had declined the ride, which I did not. This mistake is detrimental to my reputation. Additionally, although I received some rides this evening, there are days when I do not receive any Lyft requests. It is unfair that more drivers are being onboarded while existing drivers struggle to get enough business. Implementing a cap on the number of drivers would ensure more opportunities for those already active, especially because our current driver-to-business ratio is unbalanced due to the limited local demand.

I took a Lyft from Portland, Maine on Sunday, September 9th, [redacted] around 10:42 am. Our driver, Mohammed, arrived promptly. Initially, I noticed a potential language barrier, but his first question was about receiving a tip. I assured him I would tip when we arrived, usually in cash, planning for a 20% tip. When we explained we needed to go to New Harbor for the ferry, he agreed. Despite stating he typically doesn't allow dogs, he accepted my daughter's service dog. During the ride, Mohammed's fast driving and tendency to tailgate made us uncomfortable, especially when he narrowly avoided collisions. Near our destination, he missed a turn, refused to correct it, demanded a tip upfront, then abruptly left with my daughter's phone inside. Stranded, we had to walk to the ferry. I feel uneasy about contacting him to retrieve the phone. As a frequent Lyft user, I'm deeply disappointed by this experience. I'm currently on Monhegan Island for a planned vacation and seek a swift resolution. Thank you for addressing this matter promptly. Best regards, D. Boswell

Hello, my name is I.R. On September 6th, [redacted], at 10:44 a.m., I requested a Lyft ride from the VA clinic. As a veteran, I needed a ride for National Healthcare Drive. When Gary arrived, I was on my wheelchair waiting for my driver. He called to say he was there, but he didn't offer help getting me into his car. When I mentioned my wheelchair wouldn't fit in his trunk, he insisted I cancel and get another driver, stating he didn't want to soil his leather seats. I reluctantly canceled, but was charged $5.00, which I feel is unjust. I rely on Lyft as a veteran who can no longer drive and was deeply upset by this experience. I kindly request a refund of the $5.00 charge. I travel weekly from Deltona to Orlando or Daytona with Lyft and value the service. I hope Gary receives training on customer service. Thank you for your attention.

I encountered a situation with a discourteous driver and passenger who parked in a shopping parking lot at a red curb, obstructing access to nearby parking spaces close to the store entrance. This occurred at Albertson's grocery in Phoenix on 09/09/[redacted] around 12:30 pm. The vehicle involved was a late model maroon-red Ford Focus with an Oregon license plate [redacted]-JMH. Initially, I thought the vehicle might be handicapped, but they were blocking access to designated spaces. Despite complaints, both driver and passenger remained unresponsive and did not move until after completing their shopping. Their actions inconvenienced other customers, forcing them to walk further. It would be appropriate for them to face consequences for their behavior.

I am dissatisfied with the emails I have received recently. The first issue is regarding accusations that I mark arrival before actually reaching the destination, which is not true. I make sure to come to a complete stop at the correct location before confirming arrival. Also, I am careful to call customers after the waiting time has passed, as some complain about drivers leaving without confirmation. The second concern is about navigation problems. I have demonstrated to customers the inaccuracies of the navigation system before starting the trip. Many customers have expressed difficulties with other Lyft drivers finding their locations due to navigation errors, and sometimes the destination is incorrectly shown on the other side of gated communities. Lastly, I have provided rides for customers free of charge when their friends abandoned them. I have experience as a charter bus driver relying solely on maps without navigation assistance. Feel free to reach me at [redacted] or [redacted] to discuss further. I recommend an internal review of your customer service procedures.

During my Lyft ride, the driver requested a tip before starting the trip because I put a kids' bicycle in the trunk. I had checked with him beforehand if it was okay, to which he agreed. When I told him I'd tip him, he insisted on having it in cash. As I only had a $20 bill, I needed change, but he refused to stop unless I tipped him extra for the inconvenience. Frustrated, I decided to retrieve the bike and cancel the ride. While discussing this with another Lyft driver, the first one overheard and reprimanded me, demanding cash tips and stating the app is only for tracking rides. Feeling intimidated, I sought assistance by sharing my experience.