Lyft Customer Service Issues

The driver arrived 8 minutes later than expected. She remained stationary on the map for about 4 minutes, despite my attempts to contact her. Only after I texted her did she start moving towards my pickup location. She claimed she was far past the airport, but the map showed she was only 3 miles away. Her delay caused me to miss my curfew, leaving me locked out of my house for over 30 minutes. As a result, my frozen food thawed, and I couldn't eat what I had purchased. This experience with Lyft was very inconvenient, and I am extremely unsatisfied. Thank you.

Good morning, I am writing to you because two days ago, when reviewing my bank account, I noticed that $5 was deducted for a trip cancellation by the driver Daniel on August 29th at 6:53 pm. I find this deduction unjust as I was waiting for him at the designated spot, the parking lot in front of Walmart, with my travel companion (I had specified two passengers - myself and a friend). When he arrived with two passengers already in the back of his car, he informed me there was no space for both of us, suggesting I cancel and request another ride. I refused as I had been waiting for him for 11 minutes and knew I would be charged $5 for canceling. He insisted he had only been there for two minutes, but I explained I was a daily Lift customer who understood the service well. He then drove off, canceled the ride minutes later claiming I wasn't at the pickup location, which is false. I had to request another ride and wait an additional 13 minutes. It's unfair that in addition to his irresponsibility and dishonesty, I was also charged $5 for this incident. Thank you.

On Friday, August 29th, I hailed a Lyft to [redacted] U Street NE in Washington DC. The address on the app showed up for 1[redacted] U Street, and Darrick, a very nice young man, picked me up. However, the destination was wrong, showing me going two doors down from where I needed to be. I quickly corrected it with the right address. The fare came to $11.92, which I felt was high but understandable during rush hour. Today, on Sunday, September 2nd, I noticed another charge of $8.62 for the same ride, which seems excessive to me. I love using Lyft when I can afford it, but this unexpected charge has significantly affected my bank account. I hope this can be rectified promptly. Thank you for your assistance and service. God bless.

As a Lyft driver, I recently dropped off a passenger at the Holiday Inn before heading to the Shell gas station to refuel. While getting out of my car, a man in a new blue Civic asked me for $10. I was taken aback and informed him I didn't have the money. He then threatened to report me for hazardous driving since he noticed my Lyft/Uber sticker and asked again, "So, do you have $10?" Refusing to be extorted for something I didn't do, I wanted to share this experience to raise awareness about such incidents.

I had a ride scheduled with driver Carmen tonight, but she did not show up as planned. I tried calling her when I noticed she was going the wrong way on the map, but she hung up on me. It seemed like she was preoccupied with other passengers, possibly prioritizing longer and more profitable rides over mine. This kind of service reflects poorly on your company and drives customers to competitors like Uber. Fortunately, I was able to get a ride from Mr. Raysel who was the complete opposite - on time, friendly, and provided an enjoyable experience. I rated him 5 stars and gave a generous tip. I do not believe I should be charged for the ride Carmen did not fulfill. Thank you for your attention to this matter.

On July 4th, I was charged multiple times for rides I did not take. There is one charge for $29, which is higher than my usual ride cost of $11. I did not use any ride-sharing services that day. I am exhausted from disputing these charges and simply want the $29 refunded to my card. My card company has already credited me $89, but $53 is still missing due to these charges. Please refund me the $29 for the ride I did not take. I am a single grandmother caring for my grandchild, and this situation has left me without the funds I had on July 4th. I appreciate your prompt attention to this matter.

On the 4th of July, I didn't have my phone with me, and my 7-year-old grandchild had it. I noticed 15 unauthorized charges for rides on my card, totaling $89. As someone on disability, this loss of money is significant to me. I typically only use rides costing around $11, so the $29 and $16 charges seem suspicious. I request the $29 charge to be refunded as a credit to my debit disability card. I have kept records of all my rides and transactions. I would appreciate resolving this issue promptly.

On February 6, [redacted], I took a Lyft ride but encountered payment issues due to changing my bank account after experiencing internet bank fraud. This resulted in the driver unsuccessfully trying to charge my old account multiple times. Consequently, I worry about my rating with Lyft and want to settle my payment to the driver. Additionally, I need guidance on restoring my standing with Lyft and reinstalling the Lyft app on my phone. I have had difficulty reaching a support representative in the past, even with the provided phone number ([redacted]), which directed me to online support. This lack of direct human interaction has been frustrating, and I hope to find a solution soon.

Dear Sir/Madam, I would like to bring to your attention that there is a driver named Walton Bobmanuel who has been a fugitive for 12 years due to credit card fraud. This driver has been observed driving under the influence of marijuana, trying to mask the smell with cologne. It is important to note that substances can stay in hair follicles for 2 to 3 years, regardless of heavy smoking habits. This information is crucial for Lyft's screening process to ensure the safety of passengers and the company from potential legal issues. Your immediate attention to this matter is greatly appreciated. Thank you.

I sent my mother a LYFT GIFT for her birthday. She received the code but is having trouble applying it. Can you please help me add the $40 credit to her account using her cellphone number and email? Her older phone doesn't allow her to copy and paste, and when she manually enters the code, it shows as "invalid". If this can't be resolved, I'd prefer a full refund. I can then send her the same amount through PayPal, which is more convenient for her. Thank you for looking into this issue.

I contacted Lyft yesterday but did not receive a satisfactory response. My husband and I requested a ride around 4 p.m. yesterday and Ms. Deborah, driving a Toyota Corolla with the license plate KN20081, claimed we were not outside, although we were. When we tried to call her, it went straight to voicemail. We requested another ride with her, and she canceled on us again. Later, when my husband saw her drive past us, he confronted her, and she claimed she couldn't take us and directed us to contact Lyft. After several unsuccessful attempts, we eventually got a different driver who arrived promptly. It seems others have had similar issues with this driver. I would like a refund as we were inconvenienced. Our location was [redacted] Front Street near Nedro Ave.

I am currently at the airport. Unfortunately, I ran into an issue with the ride-sharing app I recently downloaded. I mistakenly entered the wrong address for pickup, and when I realized the destination was set as the pickup point, I immediately contacted the driver to rectify the error since I am actually in Queens and not Manhattan. Despite informing the driver promptly, he arrived at the wrong location. Even after I reiterated the correct address, the driver refused to cancel the trip and insisted on charging me, which I found to be quite frustrating and disrespectful. This whole situation has left me feeling disappointed with the service, especially with drivers who seem to prioritize monetary gain over providing genuine assistance. I will not be using this service again due to this negative experience.

I waited for the car at the designated address for pick up in front of my building in New York City. I received a message on my cell saying the car was waiting and would leave in three minutes. Despite being handicapped, I made the effort to reach the car, crossing two streets and two red lights. I almost reached it, tapping it with my cane to stop, but it drove off before I could get to the door. I had to take a more expensive cab to make it to my doctor appointment. Now, I am facing a late fee for a ride that did not wait for me at the correct location but was instead across the street and a block away. Kindly remove this charge from my credit card as explained. At 86 years old, Social Security is my sole income.

On Tuesday, September 4, [redacted], I used the app to get to a job interview at Minute Maid Park. Unfortunately, the experience was unpleasant as the driver, Ryan, seemed to struggle with following directions and communication. He wasted time driving in the wrong direction on Yorktown, causing me to be late. After a heated exchange, Ryan canceled the ride, threw a water bottle, and asked me to leave the vehicle in a disruptive manner at my high rise building. I subsequently used Uber to reach my destination, albeit late for the interview. Despite using Lyft for three more rides the following day, I have decided to switch to Uber moving forward and plan to report this incident to the Better Business Bureau of Texas.

During my recent experience in Las Vegas, my group ordered a Lyft while waiting in front of LaQuinta. However, we were surprised to receive a notification that we had missed our ride when no driver had arrived. I was relieved to learn that I wouldn't be charged but frustrated by the lack of communication from Lyft. It seems that the driver may have inaccurately marked us as a no-show without actually arriving at our location. Unfortunately, the inability to speak to a real person and resolve this issue promptly has left me disappointed with the service. I value direct communication and would appreciate a phone call to address this matter effectively. Thank you.

I recently lost my iPhone and have replaced it. I switched my service from Verizon to Consumer Cellular, and my new cell number is [redacted], previously [redacted]. I have a Visa credit card and a Mastercard debit card. Today, when trying to book a Lyft to see my 95-year-old friend in The Village, neither card was accepted. This problem also happened a week ago for a medical appointment. I have reached out via email but haven't received a response. Could PayPal be causing issues? I urgently need to use Uber and Lyft. Please assist me promptly. My landline is [redacted]. Thank you.

I reside at the entrance of a [redacted]-home HOA in the East Bay Area (SF Bay Area). Recently, a female driver in a grey mini-van parked by a red curb with the engine off, seemingly to use her phone. After about 3 minutes, I politely informed her about the busy nature of CURRY STREET in Richmond, CA. This street, our only way in and out of the HOA, sees around 3,[redacted] cars daily and frequent emergency vehicles. I kindly ask for your attention to this matter as the driver's behavior was disappointing. It is important for all individuals, including LYFT drivers, to be mindful of their actions and words as they represent your company. Let us remember that all lives matter, not just one group. Thank you for your understanding and may positive actions prevail for all.

This was my first and last experience with Lyft. Your service is terrible, to say the least. Initially, I waited for your driver (Frank in a white Nissan) for 10 minutes instead of the 4 I was told. Then, I was informed that a different driver in a black car would pick me up, but he never showed up and called to say he was lost. My GPS was on, so it was frustrating. I missed my bus to California, my flight, and potentially a job opportunity. Your communication with customers is poor. To top it off, I received a message about Lyft covering the $5 no-show fee for first-time customers, which is inadequate. I am very disappointed and deleting my account. I will never recommend your services. Regards, Diedree T. E., Owner & CEO of 2Spec. AM&PM. #Go Uber.

I have been trying for days to add my bank information on Lyft's platform as requested. Unfortunately, the screen for inputting the details does not appear, making it impossible for me to proceed. I have been working for a few days now, but without providing tax and account information, I cannot receive payment for my services. Despite numerous attempts to reach out to Lyft via email and phone, my efforts have been unsuccessful. I even sent my bank details via email, but I have yet to receive a response. Although I entered a debit card for Express Pay, I am still unable to receive payment without the required bank information. This situation is very frustrating, and I am considering discontinuing my services with Lyft and seeking legal advice. I would like to request a check to be mailed to me for the total amount of $42.55 for the rides I have already completed.

On September 1st, between 5:00-5:30 pm, I booked a Lyft driver to pick me up at Caesars Palace in Las Vegas. At 5:10 pm, the driver called me from 1-[redacted], asking my location and becoming increasingly agitated when he couldn't find me. Despite my attempts to clarify where I was, he continued to yell, insisting he was at the correct spot. Eventually, I located the driver, only to have him disconnect the call abruptly. Following this, I was charged for the ride, including a $5 no-show fee. Another driver arrived promptly, and I believe I should be refunded $13.73 for the previous ride and the $5 late fee. The stressful encounter led me to forget to tip the second driver, highlighting the impact of the unpleasant experience. Being a new Lyft customer, this incident was distressing, and I request assistance in resolving it promptly.