Lyft Customer Service Issues

I noticed a $9.99 charge on my credit card statement from June 16th (Lyft *MEMB JUN LFFT.COM CA). I didn't use Lyft that day or subscribe to any membership. I request an immediate refund of this charge to my credit card. The phone numbers disconnect before I can leave a message, and the emails bounce back. I am greatly disappointed by this experience! If the $9.99 is not refunded promptly, I will contact my bank to intervene. Dianne L. [redacted] Laurel Ridge Drive Johns Creek, GA [redacted]

I have been using Lyft through the Amazon app store on my Kindle and Fire tablets for years. Recently, Lyft has disabled their app on Amazon and is now requiring users to download it from Google or Apple app stores. Unfortunately, Fire tablets, although based on Android, do not support Google Play, making it impossible for me to download the app. As a disabled senior, I rely on Lyft for occasional non-medical errands and cannot afford a new Android tablet or smartphone. I am concerned as Lyft does not offer customer service via phone or email, only through chat which is not accessible or convenient for me due to my Parkinson's. I am puzzled why Lyft made this change as it has created a significant inconvenience for me.

I took a ride on July 11 from my apartment in Prospect Heights, Brooklyn to a friend's apartment in Brooklyn Heights, Brooklyn, which should have been a 20-minute drive. My driver was friendly, but unfortunately, got lost and ended up driving in a complete circle. I realized after nearly 30 minutes in the car and receiving an alert from Lyft due to the extended duration. At one point, he turned onto the one-way road to the Brooklyn Bridge, diverting us towards Manhattan. This unexpected detour was causing the journey to take an additional 30 minutes according to Google Maps. Feeling concerned, I decided to exit the car while the driver was stuck in traffic just before entering the bridge. I had to walk the remaining distance to my friend's place. Despite the driver's friendliness, he crossed boundaries by inquiring about my marital status, which made me uncomfortable. Moreover, he initially arrived at the wrong pick-up location, resulting in three phone calls before I could locate him outside my apartment. Given these circumstances, I believe I should not be charged for this ride and kindly request a reimbursement. Thank you.

Good afternoon, I took some ride trips last week but have yet to receive payment. I reached out to technical support, but they were unable to provide a resolution. They mentioned that a deposit of $[redacted] was made to a different account. Despite their assurances to keep me informed, I have not received any updates. This is the first time such an issue has occurred as I have used the same account for five years. I am eagerly awaiting a response. Thank you in advance.

I left my car at Honda service on Saturday, July 15 at [redacted] N. Clark. They organized a ride home for me and assured me it would be dog-friendly with Lyft. Unfortunately, the Lyft driver who picked me up was very rude and abrasive about my dog during the ride back home. Upon arrival at [redacted] S. Canal, I mentioned the prepayment by Honda, but the driver insisted I pay $8 directly to him. I contacted Honda, and they confirmed the ride was prepaid, indicating Lyft had overcharged. This was my first encounter with Lyft, and after this experience, I am hesitant to use their services again.

I want to report an incident regarding a ride I took last Sunday with a Lyft driver. The driver, a young man named Keith, displayed the Lyft symbol in his car window and showed me his driving details on his phone, indicating he was working for Lyft. Unfortunately, during the ride, he took advantage of me, stealing my money and then physically assaulting me. This was a very distressing experience, and I believe it's important for Lyft to take action to prevent such incidents from happening again. Keith drove a gray Kia Forte and appeared to be around 30 years old, African American, and I want to ensure that other passengers are not at risk with this driver.

I am currently experiencing difficulty reaching a human representative regarding a lost item during a ride on July 2. The driver, Mary, did not respond to my messages, and I have not been able to resolve the issue through chatbots. The lost item is a black Prada bag with cash, a checkbook holder, a charger, and other belongings. I would appreciate assistance in resolving this matter promptly. Thank you.

I have recently encountered a problem with my Lyft account. Despite putting money into my Lyft account, I am unable to access the funds without a balance in my bank account. This has caused me to lose my job as I cannot afford the rides to work. I am seeking a refund for the money I added to the Lyft account, but I have been informed that refunds are not possible. I would appreciate assistance in understanding this situation better.

I am requesting a refund for signing up with Lyft. Despite multiple attempts, I have had difficulty getting a ride due to the lack of availability in my area (Carthage, located 15 minutes from Pinehurst, North Carolina). After waiting for 2 hours at a Food Lion without success, I feel frustrated and disappointed. The drivers seem reluctant to pick me up because of the distance, even sharing information among different ride-sharing services. One driver even took a longer route to increase the fare. My experience has been unpleasant, and I am adamant about receiving a refund of $29.95 for the subscription fee. I hope Lyft addresses the service issues and looks into this matter promptly. You can reach me at [redacted] via email or phone to discuss the refund.

Buenos días, me comunico con ustedes para actualizar mis datos. Hace más de un año hice una solicitud y no había recibido ninguna confirmación. Actualmente, cuento con todos los documentos necesarios, como el seguro social, permiso de trabajo, licencia de Florida (ya que resido en este lugar), seguro del automóvil y los documentos del vehículo en perfecto estado. Estoy dispuesto a proporcionarles todas las copias necesarias para verificar mis datos, ya que considero que ustedes son una compañía confiable con la que he deseado trabajar durante mucho tiempo. Agradezco su atención y espero que se pueda resolver todo satisfactoriamente. Gracias.

I arranged a ride for a work trip with plenty of time to reach my destination by 10:00 AM. The driver who accepted the ride claimed they would arrive in 13 minutes, but actually showed up in only three minutes, then took longer to reach me due to having passengers already in the car. Instead of heading towards me, the driver went the opposite direction. Spending around $[redacted] per week on Lyft, I find it unacceptable to face such delays. This situation not only impacts my promptness at work but also affects my productivity. I trust that this issue will be handled professionally, providing a resolution that satisfies me and educates the driver on the appropriate conduct for Lyft drivers. I eagerly await your prompt response to address this matter.

My account was deactivated due to issues with my background check. I have challenged the results with Checkr, as the charge types listed for the misdemeanors were incorrect, and they were actually non-criminal violation tickets. The dispute was initiated 28 days ago, and all of the charges are over 5 years old. Checkr has acknowledged the validity of the dispute and informed me that they have advised Lyft to hold off on making a final decision based on this inaccurate background check. While we wait for the new background check, which may take up to 30 days, can I resume driving in the meantime? This was the sole reason for my deactivation, as far as I am aware.

My disabled niece, Sabine Miller, left her phone in a Lyft ride from the doctor's yesterday afternoon. She is unable to access the app as she doesn't have her phone. She asked me, Luanna Helfman, for help. She is alone, very sick, and staying at an Airbnb in Los Angeles for medical care. I am currently in the mountains with limited service until 9 AM today. Can you assist us by contacting her driver via email or extending the time limit to claim the lost phone? Thank you, Luanna.

On July 25, [redacted], I took a Lyft ride that was supposed to be a 2.1-mile, 5-minute trip but ended up being a 3.3-mile, 8-minute drive due to the Lyft app showing the correct address in the wrong town. The destination was Mavis Discount Tire with the zip code [redacted], which when searched on Google showed the location in Marlboro, NJ, but the Lyft app directed the driver to Englishtown, NJ. This mistake caused us to deviate from the correct route even after I informed the driver. The fare increased from $8.65 to $9.21 because of this error. I am looking for a credit for the difference in cost, but more importantly, I urge Lyft to update their app with the correct information for future rides.

On July 25, [redacted], I used Lyft for a ride that resulted in a slight inconvenience due to an incorrect location in the app. The intended 2.1-mile, 5-minute trip was affected when the address on the Lyft app directed us to the wrong town for Mavis Discount Tire. Despite my intervention to guide the driver correctly, it led to a longer 3.3-mile, 8-minute journey and a fare increase from $8.65 to $9.21. While the price difference is minimal, I request Lyft to refund the discrepancy on my card. Moreover, I urge Lyft to rectify the incorrect information displayed on their app to prevent similar issues in the future.

During a recent Lyft ride with two stops, the driver left me stranded at one of the stops and took off with my valuables, including my white iPhone 11, a bag of clothes, and my Tory Burch sandals. Despite reaching out to Lyft through email immediately after the incident, I have not received a response. Additionally, I was charged for the final stop even though I was abandoned without my phone and had to walk to my destination.

I contacted the driver but he claimed he was on a different street and didn't provide more details. When I inquired why he didn't come to my location, he abruptly ended the call. After several unsuccessful call-backs, he canceled the ride, charging me $5. As a recent car accident victim dealing with an uninsured motorist, I struggled to reach the bank and store relying on Lyft. Despite walking blocks to meet the driver, he canceled on me. Feeling neglected, my dogs even went without food. I'm disheartened by this poor treatment and request a refund of the $5. The driver's behavior left me in tears at home, having already spent $[redacted] on Lyft rides. I urgently seek resolution and accountability from Lyft's support team following this distressing experience.

I am having trouble with Lyft not accepting my correct house number ([redacted]) and only recognizing [redacted]. This forces me to input just the street name and then contact the driver to provide the accurate address details. It seems like an issue with unrecognized addresses in my 5-year-old community, causing people to opt for Uber instead. It appears that Google Maps may have made errors with street listings years ago. My address is [redacted] Florence Road, Peachtree City, GA [redacted], and I hope this can be resolved soon. -Ellie

My name is Joseph M. I was suspended about 2 months ago for speeding. I received four points initially, but after completing a defensive driving course, they reduced it to two. I reached out to Safety Pink regarding this issue, but I have not heard back from them. The DMV informed me that my driving license is in good standing with no outstanding tickets or fees. I want to resolve this matter as soon as possible since Safety Holding Ink has not responded to me in the past 2 months. I have confirmed with the DMV that there are no additional issues on my license besides the speeding ticket. I was alone in my car when the incident occurred. I am eager to hear back from you. Thank you.

This morning, I accidentally left my cell phone in my Lyft driver's vehicle. I believe it may have fallen out of my bag onto the back seat or floor. The volume was on high, so the driver should have heard it ring when they dropped me off. I've called several times, but it goes straight to voicemail. My pick-up location was [redacted] Newport Ave, Long Beach [redacted], and I was dropped off at Banning High School on [redacted] Lakme Ave, Wilmington around 7:00 a.m. The credit card I used for Lyft ends in [redacted], issued by Citibank, and the ride cost between $15-$16.