Lyft Customer Service Issues

After enduring a full day of flying with a 10-hour delay, experiencing 4 canceled rides was frustrating. Losing my promo and having to resort to using UBER made the situation more trying. The service provided tonight was simply unacceptable. If this is the standard for loyal customers, I am considering ending my usage of LYFT. I am eager to hear your explanation for this. I have kept all the text messages from each driver, and after being let down multiple times, I finally had a prompt and enjoyable ride with UBER.

Good morning. I am frustrated with the situations I'm facing as a Lyft driver. Trust is essential between a company and its employees. Recently, issues with passengers lying have put my job at risk with Lyft. I had problems with a passenger named Jacob this morning who was a no-show. Additionally, a ride was cancelled last night when I was just 1 minute away, impacting my earnings. Someone unauthorized is using my Lyft account in Sacramento, preventing me from receiving payment. I wish to work for a company that values reliability and does not suspend my account due to passenger requests for faster routes. It's disheartening to experience these challenges. I urge Lyft to address these issues promptly, ensure fair compensation for my work, and investigate the unauthorized use of my account. Your assistance in resolving these matters and ensuring my earnings are crucial for me, especially since I am currently experiencing a difficult situation.

Hello, I had a positive 6-month experience driving with Lyft until November [redacted] when someone rear-ended me while I had a passenger. The accident was serious, leaving me injured and unconscious. The customer reported the incident, and although she was okay, I was hurt. After some time, I noticed the client's message checking in on me. I reported the accident to Lyft, but after two years, I settled with my own insurance without any assistance from Lyft. The only communication from Lyft was the cancellation of my driving privileges. Can you please clarify this situation for me?

I took a ride on Friday and was charged $8.96 for a mile and a half trip. However, there is an additional charge of $[redacted].96 which I did not authorize. The $[redacted].96 charge is pending in my bank account and I want it removed. My name is L. Smith, phone number is [redacted], and email is [redacted] During the ride, the driver wanted to take me three hours away, but I clarified that it was just a short trip up the street. He dropped me off at my house at 9:36 p.m. on Friday, July 28th. I only intend to pay the $8.96 for my ride. Please refund the unauthorized $[redacted].96 promptly.

Yesterday, on Sunday, July 30th, I had a ride with Kailyn. My name is Charlene Geiss, and my phone number is [redacted]. Kailyn picked me up at 4:33 PM. During the ride, she was on her cell phone the entire time, even while driving with only one hand. I didn't say anything at first, but when we were about to enter a freeway ramp, I politely asked her to get off the phone for safety reasons. She insisted she could manage talking on the phone and driving. She only stopped using the phone when she arrived at my drop-off point. It's concerning that she continued talking on the phone despite my request. This behavior poses a serious safety risk. I usually tip in cash and have a high rating based on past rides.

I was driving from San Francisco to the airport with five passengers that I dropped off at a hotel in the airport area. When I dropped them off, I received a call with three messages saying that they contacted me because I was a preferred driver and would receive a $[redacted] bonus. I followed instructions to send my phone number and license number. After entering a code, I was asked to verify the information. Upon letting them know I was at gate 78, I was asked to enter my license number again. However, communication stopped, and I couldn't access the Lyft app. I now see a message prompting me to apply to drive with Lyft. I need help to regain access to my account to collect my earnings. Thank you for assisting me with this matter.

Hello, I am experiencing difficulties booking a ride through the Lyft app. Each time I attempt to schedule a ride, I encounter the following message: "We are unable to use the current payment method on file. Please add a new credit or debit card." "We need you to confirm some of your information before you can continue." Despite trying to use a $25 gift card and testing multiple credit cards, I remain unable to proceed due to the recurring error. Would you kindly assist me in resolving this matter or consider refunding the gift card? Thank you.

I have noticed that my receipts do not show the correct drop-off address despite confirming with drivers where I am being dropped off. My name is Diane Simon, and the correct address should be [redacted] Victory Blvd. My cell phone number is [redacted]. This issue has occurred multiple times and is impacting my ability to get reimbursed accurately. Could you please ensure that the receipts reflect the correct information? I also request individual receipts that I can directly email. It seems that the drivers have mistakenly entered the wrong address for drop-offs on trips to Victory Blvd. Thank you.

Yesterday evening, I booked a ride using my Lyft pass that replenishes monthly for $[redacted], provided by ConnectAbility of Minnesota. However, there seemed to be an issue with my payment method as my Visa card had no funds, and even my Lyft cash had only 30 cents. The driver used my Lyft pass and the empty Visa card for the ride, adding a $7 tip, which I believe I cannot afford considering my financial situation. I have never faced this problem in my rides with Lyft before. I rely on my Lyft pass as my primary payment method and the highest discount available to me. Unfortunately, this ride was charged to my Visa and Lyft cash incorrectly. I am not able to tip due to my current financial constraints. I kindly request a review of the receipt to rectify this situation as I am unable to pay the excessive amount charged for the ride.

I scheduled a priority ride on 7/28. Driver L. arrived but also accepted another rider on Uber. It seems she declined my ride for the longer and more profitable trip. This was frustrating and caused a delay of over half an hour. I feel like I didn't receive the promised "priority" service. I hope you can look into this matter as it's unacceptable. Thank you.

I arranged for a ride today from Buffalo Niagara Airport to Cleveland, Ohio Airport. The initial driver who arrived, Sulman, driving a Chevy Equinox, was hearing impaired and in a different vehicle than stated on the app. He requested cash payment outside the app. Similarly, the subsequent drivers, Mohammad Ali with a [redacted] Nissan Rogue, and Arafat with a [redacted] Chevy Traverse, also asked for cash and ride cancellation. Ultimately, my husband and I opted for an Uber ride with no complications. It appears there may be driver-related issues within your company.

I was wrongly accused of something I didn't do. I can prove my innocence by showing my Google timeline and also using the Lyft app to demonstrate that I never reached the pick-up location on the day of the incident. I have been unfairly deactivated from the Lyft platform due to this false accusation. I am requesting a thorough investigation and reinstatement of my account. My phone number associated with the account is [redacted], and my name is Courtney. I eagerly anticipate your prompt response. Thank you.

Hello, I recently used Lyft for a ride as a first-time user. I was unfamiliar with the riding policies and understood that I could cancel if I felt unsafe without a charge. The driver assigned to pick me up was different from the one who arrived. I realized this discrepancy after noticing significant differences in facial features and a 25-year age gap. The driver's unsafe driving made me uncomfortable, and I am now seeking a refund for the $14.99 fee. My user email is [redacted] The ride took place on 8/7/[redacted], with a pick-up time of 4:17 pm. The driver's name was Tratshia, and the ride covered 8.2 miles from Bakersfield CA [redacted] to Bakersfield CA [redacted]. Thank you for your attention. Best, Ursula A.

I was recently charged for a ride I did not take. As a disabled individual, I rely on accessible transportation services. Despite attempting to book a ride through Lyft, no drivers were available to assist me. To my surprise, upon arriving home, I discovered that the driver falsely claimed that the ride had occurred in order to receive payment without providing the service. This situation constitutes fraudulent activity and theft. I have a witness who can attest to the fact that no vehicle arrived at my residence during the specified time.

I am reaching out to share my unfortunate experience of being wrongly deactivated by Lyft due to a false allegation. I had been a driver for Lyft since [redacted] without any issues until a passenger made a baseless claim against me three months later. In April [redacted], Uber deactivated my account based on this unverified report from Lyft, which was distressing as the accusations were entirely untrue. Despite my attempts to dispute the allegations with Lyft, they deactivated my account without a proper investigation or explanation. The lack of transparency and fairness in their process has left me struggling to understand why this happened and how to move forward. I am speaking out about my story out of concern for the lack of due process for drivers like me on Lyft's platform. It's crucial for Lyft to improve their system to prevent false accusations and protect drivers. This situation has greatly impacted my life, making it difficult to support my family as I have not been able to work since. I hope by sharing my experience, awareness can be raised on this issue and Lyft can be held accountable for their actions. I kindly request assistance in seeking justice and finding the truth in this matter. Thank you for your attention. Best regards, M. Ali

Yesterday, August 7th around 5 p.m., I utilized your service in Sacramento, CA. My driver expressed frustration regarding payment procedures for rideshares, suggesting I cancel the ride and pay him cash due to the distance of my destination. Feeling uneasy, I negotiated a $35 tip to resolve the situation. This incident was alarming, and I attempted to reach out via the app without success. I am seeking a refund and considering escalating this issue to consumer rights organizations and the BBB. This experience was unsettling, especially for a female passenger. I expect a resolution promptly.

Since Thursday, August 3rd, [redacted], I've been experiencing issues with the Lyft app. I couldn't receive ride notifications or check my account status. On Monday, August 7th, [redacted], I visited the Lyft hub and was told there was an app malfunction. Hoping for a quick resolution, I held onto the car, but the problem persisted. Now, I see a $[redacted] charge despite not being able to earn any money from rides for a whole week.

I recently got deactivated for driving under the influence. I took a drug test and a breathalyzer at two separate medical facilities, and I have the documentation to support this. I would like to discuss sending the paperwork to the necessary party. My name is David Duffy, and I am a driver in Phoenix, Arizona, born on 5-16-[redacted]. My phone number is [redacted]. Please note that this phone number is not in the app. I believe my email, [redacted], is on file in the app.

My name is David Duffy and I was born on May 16, [redacted]. I drive in Phoenix, Arizona and was recently deactivated. I was accused of driving impaired and had to undergo tests to prove otherwise. I visited two medical facilities for a breathalyzer and drug test, passing both successfully. I am hoping to speak with someone regarding this issue or to email them the necessary paperwork. The phone number listed on the app is outdated; my current phone number is [redacted] and my email is [redacted]

I am writing to report an incident that occurred during my Lyft ride. On August 11th, I requested a ride from my workplace, Medline Pharmaceuticals in Jeffersonville, Indiana, to Bel Air in Clarksville, Indiana. The Lyft driver, Adam, picked me up and I informed him that I needed to make a quick stop at the Walmart on Veterans Parkway to cash a check. I assured him I would be back in 5 minutes and possibly a few minutes longer, promising a generous tip. Unfortunately, Adam left while I was inside the store for 5.5 minutes. He placed my belongings in a Walmart grocery cart, which was witnessed by an elderly greeter. I contacted my fiance for assistance but was unable to reach customer service promptly. I later arranged another Lyft ride with John Finn to return to the store, only to discover my items had been taken. I would like to request a resolution with no charges for the rides that day and subsequent rides, as well as a satisfactory monetary settlement. Your prompt attention to this matter would be greatly appreciated. Thank you, Leslie Horton.