Lyft Customer Service Issues

I accidentally left my cell phone in the driver's car in Madison, Wisconsin. The phone number associated with the account is [redacted] and my email is y2paintg[at]gmail.com. The driver's name was Frank C. The ride was on August 8 to Madison East Comprehensive Treatment Center. I am unable to report the phone missing through the app as the lost phone's number is associated with the account. This phone is essential for my business, as I use it to communicate with customers and provide estimates for their cars. Please contact me via email to arrange for the return of my phone.

Hello, My name is Ahmet B. I am having trouble understanding why my account verification process failed. I have an Uber account, an Amazon Flex account, bank accounts, and a car registered in my name. Even after providing the same information to you, my account verification was unsuccessful. The check-r system validated my information, but I am unsure why verification could not be completed. I am interested in becoming a Lyft driver, so please specify which information is causing the issue. I am willing to provide the necessary information again if needed. Kindly inform me of any specific problems that need to be addressed. Ahmet.

On July 12th, I called a Lyft driver to pick me up at Tony's Corner Pocket at [redacted] W Dallas St. When the driver arrived, he mentioned he didn't have the destination I provided and refused to drive me home. I'm filing this complaint because I was still charged for the pickup even though I didn't get a ride. I would like the refund to be processed back to my card as soon as possible.

My friend ordered a Lyft ride to her address for me using her name. During the ride, the driver made me uncomfortable until my friend's boyfriend joined us. The driver's behavior changed when he saw a male passenger. He became rude and accused us of being unsafe, which led us to record the entire journey. The driver also took a screenshot of my girlfriend's address without permission. Subsequently, he falsely claimed we threatened him with a weapon and submitted fake photos of stained seats, which did not match his actual car interior. He attempted to charge $[redacted] for alleged damages. However, we have evidence from the recorded ride proving the seats were not his and that his claims were inaccurate.

I recently took a Lyft trip to San Francisco from August 10th to August 13th. Upon reviewing my charges, I noticed that some transactions had a temporary Lyft authorization hold. Both myself and my credit card company are unsure of what this means, so they advised me to reach out to Lyft. Upon returning home, I discovered my credit card was missing and canceled it at 4:10 PM today, August 16th. I am concerned this may impact any billing issues, so I would appreciate clarification on the situation. Thank you, Annie Swink.

Subject: Urgent Account Security and Payment Concern - Reference Number [redacted]32 Dear Walter, I am reaching out to address a pressing matter concerning my account with your platform. Regrettably, on August 31st, my account was compromised by unauthorized access, preventing me from using the app. Consequently, I have not received a payment, which is causing significant inconvenience. I have made numerous attempts to resolve this issue by contacting your support team via phone approximately 30 times to provide detailed information. However, I have been instructed to await a resolution, which is taking longer than anticipated. I urge you to investigate and address this security breach promptly. The reference number for my current support case is [redacted]32. I kindly ask for a thorough review by a team member to restore access to my account and address the outstanding payment matter. The unauthorized access and delay in payment have caused considerable distress for me as a loyal platform user. Please contact me at [redacted] for any further details or assistance needed. I sincerely hope for a swift resolution to this issue and the reinstatement of my account access to process the pending payment. Thank you for your attention to this matter. Best regards, Eric ABBOU [redacted]

I was a passenger in a ride that my friend arranged for me. Her phone number is [redacted]. The initial driver was supposed to take me to [redacted] Portland Ave., but instead, he drove erratically, didn't reach the destination, and brought me back home to [redacted] Hiawatha Ave. The driver claimed to cancel the ride but didn't, and now I'm seeking a refund of $29 for the incomplete trip. The driver's behavior was very disrespectful and unsafe, making me feel uncomfortable throughout the ride. I've never had such a bad experience with Lyft before, and I believe I should not be charged for this ride. Thankfully, the second driver my friend ordered later provided a great experience. I hope this issue can be resolved promptly.

I need to report that I mistakenly left my phone in the Lyft I took today from Charlotte Airport to Hickory. The driver's name is Jim. Unfortunately, I do not have his contact information to reach out to him directly. Could you please help me in getting in touch with the driver? I believe you might have access to their contact details. Alternatively, you can contact my friend Ankith at [redacted]. They are aware of the situation and can pass along any messages to me. So far, I have: 1. Checked Lyft App: I tried looking for a way to contact the driver through the Lyft app, but I couldn't find any option after completing the ride. 2. Lost and Found: I will keep an eye on my email for any updates from the lost and found. Hopefully, the driver will inform the department about my lost item. I truly appreciate your help in sorting out this issue. My phone has important personal and work-related data, so I am eager to recover it promptly. Thank you for your understanding and support.

Hello, I require assistance as I am currently encountering difficulty accessing my remaining funds due to a situation with Lyft's billing process. Following three Lyft rides charged to my credit card ending in [redacted], Lyft pre-authorized and subsequently finalized these charges in one lump sum. Although the pre-authorization holds were initially fine, when the final charge went through as a lump sum, my creditor processed it in addition to the pre-authorizations, leading to my funds being locked up. This has caused an inconvenience of almost $[redacted] inaccessible to me. I believe this method of billing may have cost-saving benefits for Lyft but proves to be a hindrance to consumers and inaccurately affects the bank's processing. I suggest rectifying this by removing the pending transactions, as the final billing is already completed, to release the funds back to me. Thank you for addressing this matter promptly.

I've encountered multiple problems with Lyft. Recently, I was charged $7 for a missed ride that I never even knew about. I didn't see anyone outside my house at the time. Now, this unexpected charge has put me in a tough financial situation, and I have an urgent matter to address. I have been a loyal Lyft customer, relying on their service to commute to and from work daily for the past three years. I would greatly appreciate it if we could reach a resolution that satisfies all parties. I believe a ride credit that is more than the amount of the reversed charge would be fair. Thank you for your assistance in advance.

I need assistance with redeeming lift passes provided by my Blue Cross and Blue Shield for my doctor's appointments. Despite having a $50 credit in another bank, I am unable to use it as requested for a new card or debit card details. I have submitted all necessary information, including ID and card pictures, but I keep receiving a message indicating more details are needed. I am dealing with severe health issues due to lupus and have been hospitalized four times in the past month. It is crucial for me to attend my medical appointments. Your support in resolving this matter is greatly appreciated.

From June 26th to July 5th, I noticed a charge of $[redacted].08 on my card which doesn't match the total of $[redacted].12 calculated from my app payment history. It seems I've been overcharged by $62.96. I checked my statements and discovered this discrepancy. I would like a refund of the extra $62.96 that your company mistakenly took from my account. The transactions on my app and card statement do not align, indicating an overcharge on my card. I appreciate your prompt attention to this matter. - C.S.

Yesterday, on August 25, Lyft placed temporary holds totaling over $[redacted] on my account, resulting in a charge of $[redacted].12 for the rides I took. I received a notification that $[redacted] would be held for seven days. This situation has left me financially strained, and I urgently need Lyft to confirm via email that only the $[redacted].12 charge will be processed on my card ending in [redacted]. Most of these transactions are not showing up correctly in my Lyft receipts. Your prompt attention to this matter is greatly appreciated. Kindly send the required email to me at [redacted] to rectify this issue promptly. Thank you.

My mother left her phone in a Lyft car today and we have been unable to contact the driver to retrieve it. The phone holds valuable photos of loved ones that we can't replace. I can be reached at [redacted] or [redacted] Please, if anyone has information about the lost phone, it was in Longmont, Colorado. Thank you.

My driver arrived promptly, and as I entered the vehicle, I noticed my trip disappeared from her phone indicating she canceled the ride, which she didn't. She suggested I reorder the ride, but the app assigned me a driver who was 11 minutes away instead. I have pictures of Celia and the situation if needed. It's clear the app malfunctioned, causing her to miss out on the trip, and inconveniencing me with a longer wait time. Celia should not be penalized for this error.

My name is Mike Chouinard, and I need advice on whether I can pursue a class action lawsuit against Lyft. On 7/24/23, Lyft informed me that my account was suspended due to allegations of using racist language towards a passenger, which I vehemently deny. Despite my denial and a brief conversation with Lyft's Safety Team, my account was permanently deactivated seven hours later without providing specific details about the incident. I strive to maintain professionalism during rides and have a solid track record with over 14,[redacted] drives and a 5-star rating on Lyft and nearly 17,[redacted] rides with a 4.98-star rating on Uber. This sudden deactivation citing sexual harassment and discriminatory comments during a ride came as a shock since I have never faced such accusations in my years of driving. Following some research, I discovered that others have faced similar unexplained deactivations. Thank you for any guidance on this matter.

I was picked up by the driver at [redacted] Patton Drive and made my first stop at Speedway High School. Unfortunately, I accidentally left my bag, which contained an envelope with $[redacted] for my rent, in the car. The driver was supposed to wait to take me to Speedway Shopping Center next where I needed to purchase a money order. I briefly entered the school to leave a phone at their desk, and upon returning, I realized the driver had left. Despite watching his movements on the app, he proceeded to Speedway Shopping Center and then ended the ride. The app should indicate that I was abandoned at Speedway High School and I had to continue on foot. I am requesting a refund for the ride and the return of my bag with the envelope, or reimbursement for the bag and its contents.

I requested a ride for today at 7:30 PM, scheduled last night. The driver was 15 minutes late, causing me distress, as he mentioned he could only wait for 4 minutes. The ride was short, only 3 blocks to my job. Unfortunately, I left my phone in the driver's car when I rushed to use the restroom. I believe I owe him $20 for being delayed by 15 minutes. I am 70 years old and have medical concerns. For any responses, please contact my husband at his email, [redacted].

I have been driving for Lyft for five years and have maintained a 5-star rating. Yesterday, on 9/1/23, I picked up a woman around 4:30 am from her home to take her to the clinic. She was anxious about being left behind, so I reassured her, kept the app on, and drove her back home. During the ride, I contacted Lyft to let them know I would be returning the woman home. However, I was told by a customer service representative to pull over and drop her off, which I later realized was an elderly passenger. I refused to leave her stranded on the roadside for a ride. 1. It was between 4:30-5 am in New Jersey. 2. Lyft's upfront pricing only covered the one-way trip, not the round trip. 3. Whether I complete the trip or another driver does, the customer still pays. However, this situation feels like my earnings are being unfairly affected, my vehicle is at risk, and the lack of respect for drivers is concerning. They need to improve their service. I am seeking proper compensation for the inconvenience and time wasted dealing with this issue.

Hello, Yesterday I had a ride where I feel I was overcharged. The app was glitching, and my driver had trouble locating me. He had to call me to find me. The app showed a different amount after the ride than what was shown initially. I have attached screenshots for reference. It would be greatly appreciated if you could review the charges on my account. Additionally, after the ride, my profile picture was removed. I believe this may be related to the app glitch. I kindly request to dispute the charge and resolve this issue promptly. Thank you, K