Lazada Customer Service Issues

I need to return an order and have it replaced by a seller on Lazada China. I do not require a refund, only the correct auto part I purchased. Despite clicking "Received" when prompted by Lazada, the seller (Adatec Turbo) sent me the wrong part # ([redacted]) instead of the one promised (part # [redacted]) as shown in their link and ad photo. The Turbocharger CHRA I received is larger and does not match my car parts. I paid P6,[redacted].00 for the order, which is significant to me, and now I have an unusable item. I am not seeking a refund but request Lazada's assistance in accepting my return and prompting the seller to send the correct item as agreed upon in our conversation, as my car is currently in the repair shop awaiting the parts. Thank you.

I lost my phone with the number I used on Lazada. I can't access certain features because it requires verification via that number. I got a new number, [redacted]6, but when I tried to update it on Lazada, it's already linked. Can you assist me with this issue, please? Thank you for your help.

Hello, I am having an issue with an order I made on Lazada. While trying to pay from my bank account, the app encountered an error. Subsequently, I noticed that the payment had been deducted from my BPI account, but the items were still showing unpaid on my Lazada account. Assuming it was a glitch, I clicked the Pay Now button again, and this time it went through, resulting in the items being shipped. However, my BPI account was still charged the same amount for both transactions. The first transaction did not provide any confirmation, but money was taken from my account. The second attempt triggered a notification for the order processing. I am seeking assistance on how to recover the duplicated payment. Thank you for your help.

Hello, good afternoon. I have a concern about the partnership you're involved in. I started using the platform on August 10th. I'd like to know if the partnership is legitimate because I'm struggling with them asking for 40k just so I can withdraw my funds from that platform. They are holding onto my remaining balance on the platform. It's been challenging for me, so I'm looking forward to your response. Thank you for your understanding and consideration.

I recently purchased a controller from Pixel Play, but unfortunately, the ZR button is not functioning. After discovering the issue just a day post-delivery, I promptly reached out to the seller for assistance. They requested proof of the problem, so I submitted a video to the provided email address at Data Blitz, and then physically returned the item to their Megamall branch with the intention of receiving a refund. I had been informed that I might have to wait between 1 to 3 weeks for the process. As the 2nd week approaches, I was asked to report the issue to Lazada, which was not initially mentioned to me. I have all the necessary evidence, such as the video, receipts for the return, and chat transcripts, but I am currently facing challenges reaching out to them, as the chat support seems to be unavailable.

Subject: Inquiry Regarding DJI 4 Drone Repair Dear Sir/Madam, I am reaching out about the DJI 4 Drone I purchased on Aug 5, [redacted] with order no. [redacted]86, which was shipped by ALTITUDE DRONES. Due to circumstances during Covid-19, the equipment was sent for repair in Manila. Unfortunately, the personnel who handled the process is no longer with us to assist in reclaiming the equipment. The repair service is requesting the serial number of the Drone. I kindly ask if you could provide me with this information. If possible, please share an email address where I can forward the communication I have had with the repair service. Alternatively, I can send a hard copy of this inquiry to a provided mailing address. Your assistance in this matter is greatly appreciated. Thank you for your attention to this request. Your help is invaluable. Sincerely, M. L. Grabato Mina Town Hall LCE Municipality of Mina, Iloilo

Subject: Issue with Lazpaylater Payment Method Dear Customer Service, I am reaching out again regarding an ongoing issue I am facing with my Lazada Paylater account. Despite having a credit limit, I am unable to complete my order using Lazpaylater as the payment method. Can you assist me with resolving this problem? To aid in further investigation, I have provided my account details below: Lazada Paylater Registered Name: KATHRYN CASIMIRO PALLASIGUE Lazada Paylater Registered Phone Number: [redacted]7 Registered Email Address: [redacted] Kindly review the screenshot of the error message I encountered. This recurring problem has persisted since my initial checkout attempt. I appreciate your prompt attention to this matter and hope for a quick resolution. Thank you for your assistance. Sincerely, K. P.

I have a credit limit with Lazada Paylater that I have never used. When I try to use it as a payment method, my order checkout does not continue. I am experiencing this issue repeatedly. Could you please assist me in resolving this problem? Thank you. If the problem continues, please provide the following details for further investigation: Lazada Paylater Registered Name: Kathryn Casimiro Pallasigue Lazada Paylater Registered Phone Number: [redacted]7 Registered Email Address: [redacted] Please include a screenshot of the issue/error message. Since I received the Lazada Paylater offer and my application was approved, I have encountered this issue every time I try to check out using Lazpaylater as a payment method. I hope you can help me with this matter. Thank you and God Bless. 😍😍

Hello, I wanted to notify Lazada and Shopee that I am halting my usage of these platforms for ordering items to be delivered to my address. This decision stems from recent threats I've received from certain lending apps. I suspect that my personal information provided for orders is being misused by these apps without my consent. I aim to resume using these platforms once I resolve matters with the lending apps. I appreciate your understanding and hope that GetHuman will treat my concern with the necessary discretion. Thank you.

I had an unpleasant experience with a rider whose phone number is [redacted]0. He called me and I answered, telling him I was at the office. He said he was already in front of my house insisting I should have left the payment. I explained that I thought the delivery was scheduled for the next day, but he was insistent. I offered to cancel and reorder tomorrow, but he rudely replied that I shouldn't order if I can't pay. He was very disrespectful. Can you please identify this rude rider from Lazada? If he didn't speak disrespectfully, I could have asked even a neighbor to pay the ₱[redacted] first.

I had a bad experience with a Rider; I don't know their name, but their cellphone number is [redacted]0. The rider called me today for the delivery of my Lazada order, which I wasn't aware of. I explained that I was at the office and thought the delivery was scheduled for tomorrow. The rider insisted they were already in front of my house and mentioned the amount of [redacted] (something). I politely asked if it could be delivered tomorrow since I was in the office. Instead of responding, the rider rudely said if I couldn't pay, I shouldn't order, causing me distress. I admit there are times I might miss an order, but with a more courteous approach, I would make arrangements even if I had to borrow from a neighbor. I hope you address this matter; it's essential to have disciplined and respectful riders. Thank you.

I purchased a CRUCIAL P5 NVMe 500GB from VAVUTECH for P2,[redacted]. The item arrived on September 4th. Unfortunately, I encountered issues installing it due to a defect which can be easily verified. Currently, I am unable to return the item as I am locked out of my account on Lazada for too many login attempts. Please assist me in unlocking my account. I have been a loyal customer of Lazada for many years, and my track record reflects this. Thank you for your attention to this matter.

Hello Lazada, I am Abdulgafar from Nigeria. I recently encountered a scam involving individuals claiming to work for your company. They promised rewards for performing tasks, but it turned out to be fraudulent. After depositing money and attempting to order products, I realized it was a scam. I want to bring this to your attention as scammers are misrepresenting your reputable company. Their contact information includes a WhatsApp number and a Telegram number, as well as a link to a fake Lazada website. I am willing to provide details and evidence to help track down these scammers and would appreciate compensation for the damages incurred. I hope this message reaches you for investigation. Thank you for addressing this issue promptly. Best regards.

Hello, I have been purchasing various items from Lazada for the past seven years without any issues. However, five months ago, I encountered a problem with the website constantly asking me to verify my email whenever I navigate away from the page and return. I have reached out multiple times asking for assistance to fix this issue, but it continues to persist. I am puzzled by what is causing this inconvenience, and I hope Lazada can resolve it soon.

I received 2 incorrect items after paying with my debit card. Please refund the full amount to my bank account or send the correct items that I paid for. I am a European customer who is considering recommending your online store to at least 50-60 friends and family members. However, I need to trust the products I receive. Please contact me via email or chat so I can send pictures and videos of the wrong items received. Thank you in advance. Sincerely, Thomas Dragon Panic.

My Lazada account is currently locked. When trying to log in, an error message appears stating "this account is in LOCK period, cannot login." I've attempted multiple methods such as using my phone number and email address, but the same error persists. Even trying to log in through my Facebook account has been unsuccessful. I kindly request assistance in unlocking my account and regaining access. Your help in resolving this matter would be greatly appreciated.

Dear Sir/Madam, I hope you are well. Although most orders are successful, there have been issues with a particular seller who has been slow in providing tracking information for orders. Regarding my recent purchase of a fridge with order number [redacted][redacted] from the Campsite Ground merchant, I regret to inform you that the product had several quality issues upon delivery. These include: - A noisy unit and a burnt smell when plugged in. - Suspected refrigerant leakage, posing a potential fire hazard. - Various dents on different parts of the fridge. I have reached out to the merchant to arrange a return, but they have been unable to provide the correct shipping address as per the logistic tracking information. I kindly request your assistance in facilitating the return of the item and processing a refund. Thank you for your attention to this matter. Best regards, Philip Law

In the past 7 years, I never had any issues with Lazada until now. Recently, my orders have become a nightmare, starting with a faulty wireless keypad I wanted to return. When I tried to use the money from my Lazada wallet to order an MXQ TV Box, I encountered problems. The item details are as follows: - TV Box 4GB 32GB Android 10 H616 2.4G WiFi 6K/4K/1080P Smart Android box IPTV Philippines - Color Family: MXQ TV BOX - 7 Days Lazada Return and Refund Guarantee - Price: ₱[redacted].00 - Refund: PHP [redacted].61 However, there was an issue with activating my wallet due to an error requesting a valid phone number for verification. I request Lazada to take the money for the TV Box, provide the item, and resolve the wallet balance problem.

I recently made a purchase on Lazada for a 58cmL foldable box, but when my parcel arrived, the dimensions were incorrect. The seller suggested a return and refund through the Lazada app, but they later rejected my request stating the item was delivered as agreed and I did not cancel the request. After raising a dispute and providing evidence to the Lazada team, my case was still unsuccessful. I am frustrated as I should not have to accept the wrong dimensions, especially when the page has been edited. I hope for a resolution soon. Lazada Malaysia, please investigate this matter. Please note I am not currently in Malaysia, so contact me via email. Thank you.

I ordered a foldable box, 58cm long, from Lazada. Upon receiving the parcel on 07/10/23, I noticed the dimensions were incorrect. The seller asked me to request a return refund through the Lazada app. However, they later rejected my request, claiming the item was delivered correctly. After raising a dispute and providing evidence to Lazada's team for two days, my request was still denied. I am frustrated with being pressured to accept the wrong item. The URL displaying the edited dimensions adds to my concerns. I am currently not in Malaysia, so please contact me via email. Thank you.