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What is the Lazada seller rating system?

Asked 2 years ago
The Lazada seller rating system is designed to provide buyers with a comprehensive overview of the performance and reliability of sellers on the platform. This system takes into account various factors, including customer feedback, order fulfillment rates, and product quality. Buyers can leave ratings and reviews based on their shopping experiences, which play a pivotal role in shaping a seller's overall rating. Typically, the rating is presented on a scale, often from one to five stars, with five stars indicating excellent service and one star representing a poor experience. These ratings help new customers make informed decisions when selecting products or sellers. Moreover, this rating system encourages sellers to maintain high standards in their service and product offerings, as a good rating can significantly influence sales. Lazada also monitors seller performance and may implement policies to ensure that sellers adhere to quality standards. It is essential for sellers to actively manage their ratings by addressing customer concerns and improving their offerings based on feedback received. For more specific information regarding ratings or policies, users may find details on the Lazada website, where the current ratings and guidelines are often posted.
Answered Jun 17th 2025

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