Lazada Customer Service Issues

I recently placed an order for 2 items on Speedo's official store on Lazada, but I decided to cancel it as I found a similar product at a much cheaper price elsewhere. Luckily, the items have not been shipped yet, so I should be able to cancel the order. I reached out to Speedo's agent immediately to request the cancellation, but they initially ignored my messages despite showing as "online". Later, they informed me that they would proceed with the shipment, disregarding my request. Their responses were also frequently interrupted by automated promotional messages. I need assistance in escalating this issue with Lazada to prevent being charged for both the canceled items and the ones from the other store. As a student, I cannot afford to pay for all 4 products if the canceled order is shipped. I hope Lazada can intervene by contacting Speedo's official store to honor my cancellation request and halt the shipment process.

I am experiencing difficulties with Lazada's couriers who do not contact me for deliveries, resulting in messages stating "Delivery failed recipient asked for reschedule." This issue has occurred repeatedly, with one order being auto-canceled due to unsuccessful delivery attempts. In one instance, when the courier did call, they promptly hung up. When attempting to return the call, it rang a few times before ending abruptly without a missed call notification, suggesting my number may have been blocked by the courier. Subsequently, they claimed I rescheduled my delivery, which I did not. This issue seems to be specific to delivery partners like FlashExpress or NinjaVan, and I would appreciate it if someone could investigate the underlying cause of this problem.

On April 8, [redacted], I purchased the 2-in-1 set of original 99% Aloe Vera shampoo and conditioner from the seller AUDIOBOPBEST. A day or two later, I received a call informing me that my parcel was damaged and unable to be delivered. I assumed it would be returned due to the damage. After reaching out to the shipping company, J&T, they confirmed the item's condition. Despite my efforts to contact the seller, I have not received any responses to my messages. It has now been two weeks, and there has been no update on the status of my order, which remains in the local hub.

I received a cloth instead of NexGard. I'm having trouble accessing my account due to a forgotten password and an expired number. I attempted to check my email and log in but it's linked to a different account. As I have multiple accounts, I can't locate the one where I made the purchase to check for a refund. The order number is [redacted][redacted]. Additionally, I encountered issues setting up Lazada Wallet and now can't log back into my account. Any help would be appreciated.

Tracking Number: MP[redacted] I didn't receive any text notifications on April 28 and 29 regarding my parcel. On the night of April 29, a person from Lazada called to confirm my delivery address, but despite informing them my availability, the Lazada app incorrectly stated that I asked to reschedule, which I did not. Similarly, on April 28, there were no text notifications, yet the app indicated the courier ran out of time. I believe the courier should send texts to customers during delivery to provide updates. Relying solely on the app for tracking is not sufficient. I want to ensure my parcel is delivered accurately.

Subject: Account Mix-Up Alert Dear Ma'am/Sir, I hope this message finds you well. My name is Carl Decipulo, and I would like to address an issue regarding an account mix-up with the name Carlo Decipolo. Last October [redacted], I raised a complaint about parcels being delivered to my office address under the name "Carlo Decipolo." As I did not place these orders and do not use any online shopping platforms like Lazada or Shopee, I rejected the parcels. Unfortunately, this morning, more items were delivered to my office address. I managed to capture one waybill for reference. I kindly request your assistance in blocking the user responsible for these orders under the name "Carlo Decipolo." This situation is causing inconvenience, especially during work hours. I look forward to your prompt attention to this matter. Thank you for your assistance. Warm regards, Carl Decipulo

I recently reset my Lazada account, but I am unable to log in. When I enter my phone number, I receive an error message saying "Too many attempts, please try again later." Despite waiting a long time and trying again, the issue persists. I am concerned because I have three parcels to be delivered, and I cannot track their progress or request a return and refund without access to my account. I'm unsure how to proceed in recovering my account. Thank you.

I recently placed an order with Clothes of Dreams Store for 1 long sleeve t-shirt and 1 short sleeve t-shirt. However, I only received the short sleeve t-shirt. I have contacted the store regarding this matter but have not received a response yet. Additionally, I would like to point out that the courier listed as Aljun Acabal Juanga with phone number [redacted]6, associated with Lazada Delivery Partner: LEX PH, was not the one who delivered my package. The phone number I was contacted from is [redacted]93, which is different. I would greatly appreciate your assistance in resolving this issue. It would be helpful if the missing long sleeve t-shirt could be sent to me or if a refund could be arranged for the missing item.

Subject: Unauthorized Sale of GL Bosun (M) Sdn Bhd Products I am writing on behalf of GL Bosun (M) Sdn Bhd to address a concerning issue we have identified on your e-commerce platform. Unauthorized sellers have been offering our products, leading to significant harm to our brand's reputation and quality. We are proactive about protecting our intellectual property through various security features, aiming to preserve consumer trust in our products. The unauthorized sales not only violate our intellectual property rights but also deceive customers into purchasing potentially subpar or counterfeit items. We urgently request your immediate intervention to cease the activities of these unauthorized sellers on your platform. We are prepared to provide further evidence to substantiate our claim and collaborate with you closely to rectify this matter swiftly. We trust that you will treat this matter seriously and take prompt action to safeguard our intellectual property and the welfare of consumers. Thank you for your attention and assistance in addressing this urgent concern. Best regards, Assistant Director of GL Bosun (M) Sdn Bhd

I have faced issues with my last four orders, mainly with significantly delayed delivery times. I have reached out to Lazada's helpline, but they have been unhelpful, and the sellers are not responding to my inquiries. Formerly, this app provided timely deliveries, if not quicker. Unfortunately, the service has declined, despite the introduction of extra charges like handling fees and pay on delivery fees. Kindly inform me about your plans to enhance these aspects; otherwise, I will need to shop elsewhere. Best regards, M. Ryall

Hello, my name is Maryll V. I have been waiting for missing parts promised by the seller. Initially, they said the parts had been sent and asked me to wait. Later, they admitted there was another box sent for the missing parts. I have paid $7,[redacted].88 for this order ([redacted][redacted]) from PINHUO. I believe they are fraudulent as they refused to refund me. I possess screenshots of our conversations as evidence. I urge prompt attention to resolve this issue, as a loyal customer, I hesitate to continue using Lazada if this matter remains unresolved.

I would like to inquire if my parcel can still be delivered. The delivery rider mistakenly marked my package as refused delivery, although I was anticipating its arrival today, May 17, [redacted]. Delivery was attempted on May 16, [redacted], a day earlier than expected, so I did not make the payment then, assuming the delivery was scheduled for today. This is the first time this has happened, and the package, which contains two Flava Hyperbar 10K items totaling 780php, is crucial as it is a gift. I've reached out to Lazada support, and they assured me it would be delivered by today or tomorrow. The rider I spoke to mentioned the parcel is no longer with them. I seek your assistance in escalating this issue. Thank you, and I am eagerly awaiting a resolution. Tracking Number: MP[redacted] Order ID: [redacted][redacted]

Dear Sir/Madam, I am experiencing issues with my account where an employee changed my linked phone number without my permission two years ago. This becomes problematic when I try to activate my wallet and receive the required 6-digit SMS on a phone I no longer have access to. After contacting the helpdesk on April 23, '21, they provided a discount coupon via email to resolve the issue with a previous order. Now facing a similar problem, the helpdesk is requesting my passport and bank details for a coupon, which I find compromising to my security. I am seeking assistance as to why I am not receiving the discount coupon via email as previously done. Regards, [redacted]

Several years ago, a seller registered with Lazada using a made-up email address, [redacted] This email address has been mistakenly associated with the user for a long time. Despite efforts to stop receiving emails by marking them as spam and contacting Lazada, the issue persisted. Eventually, the emails decreased, and the user disregarded them. Recently, another email from Lazada arrived, prompting the user to visit support.lazada.co. However, the user encountered difficulty accessing their account as they had forgotten the password. It seems that [redacted] may no longer be linked to an active seller account. The user kindly requests assistance in ceasing the emails from Lazada. Thank you.

I am a seller on Lazada. According to the logistics information, the parcel reached and left Alicia sorting facility on May 15 but there have been no updates since then, as of today, May 26. After contacting JnT in Sanchez, Mira, Cagayan, we were informed that the parcel was traced to a HUB in Manila where it was found to be damaged and disposed of without any notification to us. The HUB neglected to inform us or update the logistics system when they discarded the parcel. The problem is that the parcel was already paid for via gcash, making it difficult to send another one without the buyer having to pay again. We are unsure of the next steps to take and urgently require guidance on how to proceed.

Hello, I recently experienced a failed delivery for my order [redacted][redacted]. I believe the issue arose because I faced difficulties updating my phone number with you. It felt as challenging as climbing Mount Everest. My phone number is [redacted]. Ninja Van has been excellent with their communication, offering text messages and chat on Messenger without fail. I was expecting to receive the courier's phone number, but sadly, I only received a failed delivery notification. I previously spoke to someone at Lazada a few days ago and provided my updated information, but it seems like there was a disconnect. I might consider sticking with Ninja Van for my deliveries moving forward. Thank you, Ian M.

Dear Lazada Customer Service, I am writing to address an issue with a recent order. Although the app indicates that my order was delivered last week, I have not received it yet. I have checked with my neighbors but the package has not reached me. I have been trying to contact customer service, specifically CLEO, for several days without success. I have attempted to request a refund without luck. Therefore, I am reaching out via email to seek assistance. Here are the details of my order: Delivery Partner: LEX PH Courier: ROLANDO SEVILLA CREDO JR Tracking Number: MP[redacted] I appreciate your help in resolving this matter. Thank you.

I have faced persistent issues with Ninja Van. They have repeatedly falsely claimed attempted deliveries, stating I was not present when I was waiting at home. They have also wrongly mentioned inaccurate addresses and rescheduled delivery dates without my consent. To avoid these problems, I have started inquiring with sellers if they use Ninja Van for deliveries. Recently, I even canceled an order because it was assigned to Ninja Van, a fact that the seller overlooked. I plan to continue canceling orders if they are assigned to Ninja Van. Kindly ensure Ninja Van is no longer listed as a delivery option on my account.

Subject: Issue with Order #[redacted][redacted] - Missing Product Dear Lazada Customer Support, I hope this message reaches you well. I am reaching out to report an unfortunate incident concerning my recent order from Lazada. On [June 21, [redacted] | 13:49:48], I placed Order #[redacted][redacted], which was delivered to me. However, upon opening the package, I discovered that the product I had ordered was missing, with only bubble wrap inside. It appears that the package was tampered with during delivery, as the original packaging seemed intact. I suspect that the product was replaced with bubble wrap deliberately by the courier. As a long-time customer of Lazada, I have not encountered such an issue before. I kindly ask for your assistance in resolving this matter promptly. Below are the details for your reference: Order number: [redacted][redacted] Product: Orenji Spritz-it! Mosquito Spray Repellent Delivery address: #[redacted] Fullhouse St., Sitio Hulo, Bulacan, San Ildefonso, Alagao, Philippines Delivery date: June 23, [redacted] | 16:36:35 Issue description: Package delivered with signs of tampering, missing product replaced with bubble wrap I seek a thorough investigation into this incident to prevent future occurrences. Any guidance on receiving a replacement or refund would be appreciated. Attached are photos showing the package's condition upon receipt. Please advise if additional information is needed for the investigation. I trust in your swift resolution of this matter. Thank you for your attention, and I await your prompt response. Sincerely, Orenji

I am unable to see the 7-Eleven payment method when making purchases on Lazada. My sister has the option for Cash on Delivery (COD) and 7-Eleven payments for the same item from the same seller, but I only have COD available. I have tried logging out and registering again on Lazada, but the issue persists. I am also unable to find the 7-Eleven top-up and pay option. Could you please assist me in enabling both the 7-Eleven payment method and COD for my purchases? Thank you very much. 🙏🏻🙏🏻.