Lazada Customer Service Issues

Hello, I am reaching out about my recent order from Lazada on October 15, [redacted]. After receiving an email that my package arrived in CDO on October 18, I waited the entire day for delivery. I contacted the courier, Allan, to inquire about the delivery time, and he mentioned 3 to 4 pm that day. Unfortunately, the item was not delivered as promised. This issue seems to be with the delivery process rather than an error on my part. It may be helpful to review the number of orders linked to my account, considering it has the same address, email, and phone numbers. If you investigate further, you will find that our office is located in front of the barangay road. I hope this matter can be resolved promptly to address the dishonesty displayed by the courier.

I am Rogelio P. Alcala from 15 Cristobal St., Kaunlaran, QC, MM [redacted]. I want to express my appreciation for your App's convenience in online shopping. However, I have faced issues with order cancellations, particularly with my recent cancellation of Plextone Earphones. I would appreciate it if sellers could provide explanations for such cancellations as a standard procedure. Despite these challenges, I am grateful for the service your App has offered me. Thank you for the experience, but unfortunately, I have decided to stop using the App. Wishing you success in the future. Thank you, Rogelio P. Alcala

I am reaching out because I have some concerns regarding a store on Lazada. I placed an order for an iPhone X, but it has been a month since I made the purchase. The store requested an advance payment, which I have already made. I paid 7k for the phone, 1k for shipping, 4k for insurance, and half of the 6k stamping fee, leaving a remaining balance of 3k. I suggested using my expected refund of 10k towards the balance, but they refused. I have tried contacting the seller multiple times via calls and texts, but have not received a response. I am seeking assistance in communicating with them to either get a response or cancel my order for a full refund of 15k. Please help me reach out to them on WhatsApp. Thank you.

Hello, I have concerns about a store on Lazada. I ordered an iPhone X a month ago after paying upfront. I paid 7k for the phone, 1k for shipping, 4k for insurance, and half of the 6k stamping fee, leaving a balance of 3k. I requested to use my 10k refund to cover the remaining 3k, but they refused. I asked if another customer could assist, but no help came. The seller has not responded despite my calls and texts. I seek your help in contacting them. If they can't assist, I'd like to cancel the order and get my 15k back. Please reach out to them on WhatsApp. I will provide you with the store name and WhatsApp number. Thank you! Your assistance is greatly appreciated. Sincerely, Aa

During the 11.11 sales event, I made purchases of Puma products after spending hours searching for them. I also encouraged many friends to join in the sales, especially the Puma deals. Despite getting good deals from Puma, my orders were later canceled and refunded by Puma. Lazada reached out offering a RM50 voucher as compensation. Feeling disappointed and misled by Puma, I now have doubts about trusting Lazada's sales, especially involving Puma. I hope that Lazada's management can assist me in resolving this issue with my order (Order number: [redacted][redacted]) and restore my trust in their platform. I would greatly appreciate a prompt response. Thank you.

Hello, I redeemed a Tefal product with [redacted] coins last Sunday, November 28, [redacted], at 2 p.m. Unfortunately, when I went to claim the product, it was out of stock. I messaged Tefal about this around 3 p.m. that day, but up to now, they haven't provided a resolution. If the item I redeemed is unavailable, I would appreciate if they could offer a different color or refund the coins. The concern is worsened by the fact that the reward I redeemed expired the next day because it wasn't claimed. I would appreciate your assistance in resolving this matter. Thank you.

I have created an account on Lazada and would like to purchase the following items for delivery: 1. Aramis [redacted] perfume for men - 1 bottle 100ml 2. Aramis Tuscany perfume for men - 1 bottle 100ml My address is: Frisch, Dieter House T 97, Taman Prima Sumundu [redacted] Kota Kinabalu, Sabah, Malaysia Phone: [redacted] Email: [redacted] I find your ordering system too complex and confusing. As an older individual and a non-native English speaker, I prefer to place my order in this traditional manner. I hope you can assist me with my order. Thank you and best regards, Dieter Frisch

I am facing an issue with my phone, and I have already lodged a complaint with the DTI. However, after returning the item to the Lazada Warehouse, I received an email from the DTI stating that the complaint has been resolved. I am now concerned about whether I can still receive a replacement for the item or have it repaired. This phone is crucial for my work as it holds all my work contacts, and I cannot currently afford to purchase a new one. Please take into account my request for a replacement. Thank you.

I have purchased a grass cutting machine from Lazada at a discounted price. I am concerned that I may have been deceived into thinking the purchase included the complete machine with attachments. I am seeking clarification on my order to either proceed with it as expected or cancel immediately. I have been unable to reach Lazada through their Chat system, and I am struggling to find alternative contact information. The lack of response is frustrating. Can anyone suggest a course of action? Original query: "Order: [redacted][redacted] Could you please confirm the contents of my order, ensuring it includes the mower with a rechargeable battery, charger, metal circular saw blade, 2 steel blades, plastic blades, goggles, and other advertised attachments? Your prompt confirmation is appreciated. Regards, T. H. [redacted] [redacted]" Thank you.

I recently purchased wallpaper from LXFY Cosy Life, but instead, I received a cheap plastic flower. This situation has left me feeling upset and questioning the integrity of the seller. I tried to return the package following the instructions on your website through Ninja Van partners. However, I encountered difficulties. The first vendor, Buzz, was unable to proceed with the return as they claimed to not have a Ninja stamp. The second outlet, Box Societe, mentioned they no longer work with Ninja Van. This led me to go to Singpost to purchase an envelope and stamp, which cost nearly half of what I originally paid. This experience has left me incredibly disappointed and frustrated.

Good afternoon everyone, I am disappointed with the delivery service of Entrego courier. The rider did not even text me to inform where he was. He immediately marked the parcel as received with a picture. The delivery failed due to an unauthorized address, apparently. Please track this trucking number and find out who the rider is. I am not new to Lazada, but it's only this courier that did this to me. Trucking number: [redacted]-M[redacted]08 Please also check the screenshot. I have been waiting so long for a text or a call.

Hello, I recently booked a flight from Manila to Bacolod, but mistakenly entered the wrong email as [redacted] instead of my correct email, [redacted] I am reaching out to inquire about how I can update my email to ensure I receive the plane ticket I purchased promptly. My order number is [redacted][redacted]. For further assistance, you can also contact me at my Lazada account number [redacted]6. Thank you.

I received a delivery today from Lazada through their courier LEX MY. Unfortunately, the delivery person did not ring the doorbell or call me upon delivery. I found it unprofessional and disrespectful when the delivery person, without warning, rudely threw my parcel to the ground. The item was a valuable engagement ring from Habib, and it was unacceptable for it to be thrown in such a manner. I am disappointed with the service and the delivery person's actions. I have decided not to use Lazada again due to this experience. I believe the delivery person should have shown more respect and professionalism considering the nature of the item being delivered. I would appreciate some form of compensation for this unacceptable behavior.

I placed an order #[redacted][redacted] with one of your affiliates and paid via credit card. I received all but 2 items in the order, although it was listed as delivered. After I complained to Lazada, you quickly verified my claim and sent an email confirming the refund for the missing items. I greatly appreciate your integrity in resolving this issue. About a year ago, I faced a similar situation with Shopee, where they sided with the vendor. Since then, I haven't ordered from Shopee but have had consistent positive experiences ordering from Lazada. I just wanted to express my gratitude for your honest and efficient handling of my refund request. Thank you.

I purchased a 5-layer insulation food cover, but the yellow base is missing on the 5th layer. When I contacted the seller, they insisted I buy another product to receive the missing item. This is unfair. I initially paid P426 and should receive a complete item. After discussing this with them, they stopped responding to my messages. It's disappointing that they want to profit without providing the missing part. This attitude is unacceptable. The seller's Lazada name is EIDERFINCH. I hope Lazada can take appropriate action as I am a loyal customer.

Hello, I ordered a projector from Lazada with the tracking number NLSGD[redacted]2 to be delivered to 41 Genting Lane, a new construction site. I specified my delivery time from 8 am to 6:30 pm, but the delivery person tried to deliver the parcel on the 17th and 19th of December without contacting me beforehand. I have a mobile phone, I paid for the order, and I expect it to be delivered correctly. There was only one photo submitted as evidence of the delivery, but it doesn't prove that the parcel was inside. I've been trying to resolve this with Lazada and Ninja Van, but so far, my parcel has not been received.

Hello, I've been having trouble logging into my account. Each time I try, I receive a message stating that someone is attempting to access it. Despite being Lee Hung Wah, I'm not receiving the login code for my email. It's frustrating. I've already contacted one of your representatives, but I'm still struggling to access my account. Currently in the USA, I'm attempting to purchase items for someone in Melaka. Could you please unlock my account for me? I've been attempting to log in through my laptop as I'm unfamiliar with using mobile apps. At 80 years old, all these issues are proving to be quite challenging for me.

I recently asked for a refund on a fog machine I purchased. Unfortunately, the machine emits smoke, gets hot quickly, stops working after just 30 seconds, and has a burning smell. When I reached out to the seller as per their instructions, they requested that I return the item by shipping it back. I complied with their instruction, but they have rejected my request without providing a reason. I even sent them a picture and video demonstrating the machine's faults, but they are now ignoring my messages. I have requested an update but have not received any response. What steps should I take next?

Today, Lex Mt's delivery person came to my apartment and tossed my parcel labeled 'fragile - do not toss' into my shoe box on the floor without ringing the doorbell while I was home. The parcel contained raw pumpkin seeds that needed refrigeration to prevent mold. The delivery person did not notify me about the delivery and left it there. The seller specifically requested the doorbell to be rung, but it wasn't. I only found out about the delivery when I went to dispose of garbage and saw it in the shoe box. Yesterday, another parcel of pumpkin seeds was also thrown on the floor while I was away. I kindly request that in the future, the delivery person ring the doorbell and handle delicate perishable items with care instead of tossing them onto the floor or boxes.

I am having trouble contacting Lazada to inquire about the status of my order cancellation. I previously requested a return for an item I purchased because it was not the product I ordered. Lazada provided instructions on how to return the item and allowed me to choose a drop-off point. After selecting a drop-off point, I decided to cancel it because I was unsure of the location. However, when I cancelled the drop-off point and explained my reason (to double-check the location), I received a message from Lazada stating that my "Return Request" was cancelled. I need to clarify with Lazada that my cancellation was related to the drop-off point, not the return of the product to the seller. My Order Number is [redacted][redacted].