Lazada Customer Service Issues

Order number [redacted][redacted], placed on July 19th, has been stuck at the Perai logistics center since July 21st. I spent hours on hold on July 25th, emphasizing that these are freshly baked biscuits that cannot linger in the warehouse. While customer service assured me of a prompt delivery, the order remains stuck in Perai. After another lengthy hold on August 2nd, I spoke with customer service, who indicated they were trying to resolve the issue. An email followed, suggesting I could reject the delivery on August 3rd. As advised, I declined the delivery as the goods had already spoiled after 15 days. I am now requesting a refund and ask that the logistics company handle the return as the goods were never accepted. My experience with Lazada has been quite frustrating and disappointing.

I am disappointed by the questionable pricing strategies of your company. The Durian being sold at such an exorbitant price per kilogram is disheartening, especially knowing it is widely available for much less. This issue extends to numerous products sourced from China, misleading customers about the actual cost. It is unjust to deceive consumers who trust in the affordability of your goods. I have initiated an investigation to gather evidence of these unethical practices. Rest assured, legal action will be taken to expose your deceitful behavior and hold the company accountable for its dishonesty. No excuses will suffice, as evidence of these dubious schemes has already surfaced. Your company will face the consequences of its actions.

Subject: Concerns Regarding Delivery Experience with Lazada Hello, I am writing to share my recent disappointing experience with one of Lazada's delivery personnel who brought my parcel this evening. Date: Tuesday, 4th August [redacted] Time: Approximately 6:09 PM Delivery Man's Details: Name: Ismail Rauf Sulaiman Phone Number: +6[redacted] [redacted] The delivery person displayed extreme rudeness and even abruptly ended our phone call when I was on my way to collect my parcel following his call. Living in a condominium, it takes some time to reach the lobby using the elevator. Despite immediately heading downstairs after his first call, due to the rush hour and limited elevators in my building, it took longer than expected. To summarize, the delivery man impatiently called me again at the fifth minute (6:14 PM) - presumably to inquire about my whereabouts. Although I answered promptly while waiting for the elevator, he hung up as soon as I greeted him. When I called back to request leaving the parcel at the lobby due to my delay, he rudely interrupted and hung up without allowing me to explain my situation. I have provided the delivery man's information for your reference. I hope for an explanation and reassurance that Lazada employs reliable and courteous individuals. Despite being a generally understanding customer, this encounter with impatience and rudeness was entirely unexpected. I trust that Lazada will address these concerns with the staff. Understanding the challenges faced during these uncertain times, I hope for better customer service moving forward. Thank you for your attention. Stay safe. Best regards, Unhappy customer

Hello, I'm Naveenah. I am experiencing a delay with my parcel, which has not been delivered yet. The tracking number is LXST[redacted]27MY, and the order number is [redacted][redacted]. The expected delivery date was July 29th, but as of today, I have not received it. According to Lex, the parcel was supposed to arrive 3-5 days after the initial delay through Urban delivery. However, the tracking information shows it has been stuck at the Puchong logistic hub for over 2 weeks. I am frustrated with the lack of updates from Lazada. I am eager to receive any information about the location of my parcel and would appreciate an expedited delivery. Thank you.

Dear Sirs, we ordered and paid for a Redmi Note 10 Pro with [redacted] GB storage for [redacted] baht. Today, you delivered a Redmi Note 10s with 64 GB, which is cheaper. What should we do? Dear Sirs, we ordered and paid for a Redmi Note 10 Pro with [redacted] GB storage for [redacted] baht. Today, you delivered a Redmi Note 10s with 64 GB, which is cheaper. What should we do? So sad to hear that. Please do not worry; we will do our best to solve this issue for you. If convenient, could you kindly send photos of the item received along with the shipping label on the outer package for verification? I will take the photos in 3 minutes... Okay, we will wait for your photos. Did you receive the pictures? As it is a birthday present for tomorrow, we would like to keep it if you can refund the price difference of about [redacted] THB. The Redmi Note 10s 6/64 is priced at [redacted] baht in your store. Sorry, but can we expect a response today due to the birthday present? Thank you for sending the photos. Since the item was shipped by Lazada from their warehouse in Thailand, we are contacting Lazada about this issue. Don't worry; your order is eligible for a return and refund. We recommend returning it for a refund. Okay, please ask them to refund the difference, and we will keep the phone. Dealing with anything else will be time-consuming and troublesome. We recommend contacting Lazada for further assistance.

Regarding my parcel with tracking number [redacted], I need to escalate this as I did not cancel my order. I received a link this morning to cancel, filled out the form, but then received a message saying the shipment couldn't be delivered due to a response made after 6 hours. The shipment arrived at the Mandaue hub on August 08 at 03:42, intercepted on August 08 at 20:23 with reasons 1 to 6 stated, which I believe are not valid. I insist on stopping the return of my parcel without my confirmation. Please contact me about this at [redacted]7. Thank you.

Regarding parcel number MP[redacted], I am seeking help with the cancellation process. Despite not initiating the cancellation myself, I received a link this morning to proceed with it. I filled out the form promptly. However, I was informed later that due to a delayed response of over 6 hours, the shipment couldn't be delivered. The parcel arrived at the Mandaue hub on August 8 at 03:42, and the interception occurred on the same day at 20:23, citing reasons 1 to 6, which I find invalid. I request to halt the return of my shipment to the seller without my confirmation. Please contact me at [redacted]7 to discuss this issue. Thank you.

I am a loyal Lazada user who has been happy with my buying experience on your platform. Recently, I encountered an issue when trying to update my account information, specifically my outdated email address and adding my mobile number. When attempting to do so, I found that the section in my account was grayed out, preventing any changes. After investigating, I discovered that I had created a separate account in [redacted] for my grandmother but had never used it. When contacting your customer service chat support, I found the procedure to resolve the issue confusing. The representative insisted I switch my mobile number between accounts rather than delete the unused one and link it to my active account. This process seemed illogical and didn't cater to individual circumstances. I believe Lazada should reconsider this policy by considering factors like account activity and user needs. A more personalized approach from customer support, rather than generic responses, would enhance the customer experience. As a dedicated user, I hope Lazada will review and improve its procedures and customer service training for more effective assistance in the future. Thank you.

I request Lazada's attention to investigate Starline Software, now Starline Boutique, owned by Richard Chris Manuel Sazon. I was misled into purchasing pirated software and making payment through gcash instead of the Lazada platform. I paid for a non-functional Microsoft Office that was claimed to be legitimate, and after payment, Sazon ceased communication with me. It is concerning that scammers like him utilize this platform for fraudulent activities. Moreover, it raises questions about allowing the sale of pirated Microsoft and Adobe software. Are these companies not part of the BSA Software Alliance of the Philippines, which oversees and prosecutes illegal software users and sellers? By facilitating the sale of such software, could Lazada also be held accountable? I am not seeking a refund, solely an investigation into Starline Boutique owned by Mr. Richard Chris Manuel Sazon.

Hello, I would like to bring to Lazada's attention an issue regarding Starline Software, now known as Starline Boutique, owned by Richard Chris Manuel Sazon. Unfortunately, I fell victim to a scam where I purchased pirated software from him and made payment through gcash instead of using Lazada's secure payment system. Richard claimed the Microsoft Office software was legitimate, but it turned out to be a non-working counterfeit. Since then, he has avoided my calls and messages. It is concerning that scammers like him are using Lazada to carry out fraudulent activities. Additionally, selling pirated Microsoft and Adobe software raises questions about Lazada's involvement. Are these actions not in violation of the BSA Software Alliance of the Philippines guidelines, which aim to combat illegal software distribution? I am not seeking a refund but kindly request an investigation into Starline Boutique and its owner, Mr. Richard Chris Manuel Sazon, for deceiving your customers.

I want to express my disappointment with the customer service I received in Cebu. Recently, I had a parcel worth P1,[redacted]. The courier unexpectedly asked for P1,[redacted]. I requested the tracking number to clarify this unexpected charge but received no response until the courier arrived at my location to collect the item. I couldn't answer the courier's calls since phones are not allowed at work. I was let down by the service I encountered with Lazada Philippines in Cebu. The failure to provide accurate information impacts customer satisfaction. Negligence in parcel tracking and preparation of amounts creates confusion and inconvenience for customers. It is essential to provide tracking numbers and amounts in advance to avoid such situations. Customers may have multiple orders, so proper communication is crucial. Lazada Cebu needs to improve its service to prevent customer dissatisfaction and confusion regarding deliveries. It is important to be considerate and prioritize customers' needs, especially when they have other responsibilities to attend to.

I had a disappointing experience with CUSTOMER SERVICE in CEBU regarding a parcel worth P1,[redacted]. The courier asked for P1,[redacted], but when I inquired about the amount and requested the tracking number, they did not respond until arriving at my address. Due to work phone restrictions, I couldn't answer their calls. This lack of communication caused inconvenience, leading to the parcel being rejected when the security guard attempted delivery. Negligence in updating the status to "OUT FOR DELIVERY" resulted in confusion. Proper communication of tracking numbers and amounts is crucial to prevent such issues and improve customer satisfaction. LAZADA should ensure accurate information to avoid customer disappointment and potential parcel returns.

I am disappointed with the customer service I received in Cebu. I had a parcel worth P1,[redacted], but the courier asked for P1,[redacted], which was not the amount I expected. Despite my request for the tracking number to verify the charges, I did not receive a response until the courier arrived at my address. Due to work restrictions, I couldn't answer the courier's calls. The situation escalated as the guard had to contact me at work to retrieve the items, leading to confusion over the payment and delivery status. The miscommunication and lack of accurate information reflect poorly on Lazada's service in Cebu. Improvements are necessary, such as sending tracking numbers with the correct amount and confirming failed deliveries before returning items. Ensuring customers are informed beforehand is crucial to prevent such incidents. Lazada must address these issues promptly to avoid customer dissatisfaction and confusion.

I am seeking a refund for a damaged item I received on Aug. 15 with order number [redacted][redacted]. The seller initially agreed to collect the item from my location by Aug. 27. However, they failed to do so, leading to a dispute as confirmed by Lazada. Despite waiting for updates, my refund request was denied by customer service on Aug. 28 due to missing their call once. It's unreasonable to expect me to be available around the clock to answer calls. I initiated the return, waited for almost two weeks for the item to be retrieved, and now face rejection over a single missed call. I feel let down by this treatment. I need guidance on how to proceed and request another refund for this unsatisfactory item through Lazada.

I purchased a Watch Series 6 on Lazada on 8-7-21. After connecting the watch to my phone, it only tracks steps and nothing else. I requested a return, which the seller agreed to. On 18-7-21, I sent it back, but it didn't reach because the address was incorrect (the address label he sent me). I asked for the correct address and sent it again on 5-8-21 with NINJA courier, same as the one he used, including a tracking number. On 3-9-21, I received a message from Lazada saying the return shipment was canceled. Why is it taking so long to arrive? I don't know. Is this a trick by the seller to delay until September? I hope Lazada can assist me.

Hello, I'm Harina from Honeywell Malaysia. We are exploring the possibility of selling our Wiring Devices products through an E-commerce platform like Lazada. We are currently working on a project proposal and need sales revenue data from Lazada pertaining to products in the Switches/Sockets outlet category across Malaysia, Singapore, Thailand, Vietnam, and Indonesia. This data is crucial for us to present to our management to demonstrate the potential revenue if we decide to enter the online market. Could you kindly assist me with this request or direct me to the appropriate contact who can provide the necessary information? Thank you.

I am lodging a complaint against two sellers, BB Beauty Global and Top Mall - HK, for selling inauthentic Biotherm products. Purchased from these sellers on Lazada a few months ago, I recently discovered the products I received were expired and fake. The texture, color, and smell were noticeably different from the genuine products, causing irritation to my skin. Despite my attempts to address this with the sellers, I have not received a satisfactory explanation or any assistance. Both sellers are listed under LazMall as Verified Store and Flagship Store, which led me to trust my purchase, only to receive suspicious items. As a result, I have escalated my complaint to Lazada and hope for a prompt resolution.

Hello, Lazada customer support team. I wanted to share my recent experiences with my orders. Initially, the first parcel arrived successfully from Lazada. However, my second order was marked as unsuccessful delivery without any prior contact from the courier. The third order reached me smoothly thanks to a different courier. Believing the issue was resolved, I placed a fourth order. Unfortunately, it was meant to arrive on September 20, [redacted], but didn't due to an alleged unsuccessful delivery attempt without any communication from the courier. I expect a re-delivery today. I would like to mention that the courier who failed to deliver my order goes by the name Rizal Cayunda Cabasug from LEX PH. Thank you for your attention to this matter.

Hi Vina, I apologize for not seeing your message earlier. Unfortunately, I have not been feeling well lately. Last Wednesday, I contacted the doctor and was diagnosed with Bronchopneumonia. The doctor prescribed two different antibiotics for me: Azithromycin for 3 days and Levofloxacin for 7 days. It has been a week since then, and I have noticed some improvement in my lungs, but my resting heart rate remains high at 85. I continuously feel like I am struggling for breath, even though my daughter, who is a nurse, mentioned that it is normal in this situation. Currently, I am on oxygen round the clock. Although I see some progress, I still have a long way to go before feeling better. My breathing is labored most of the time, and even minor activities cause my heart to race. My lungs lack the capacity they used to have, leaving me constantly gasping for air.

Dear Lazada, I am disappointed that my order number [redacted][redacted] for an IRONMAN [redacted] WATT GENERATOR was canceled due to quality standards, despite seeing it listed by DREEMSTORE89 at the same price. I question the legitimacy of this reason. If the product did not meet your standards, it should have been removed altogether instead of being available elsewhere. Pricing errors should not lead to false advertising. Customers deserve transparency and fair treatment in such situations. Additionally, having to communicate outside of Lazada via Viber or WhatsApp with stores to make a purchase is inconvenient and compromises security. Lazada's reputation is important, and it is crucial for stores to utilize the chat feature within the app for customer interactions.