Kohl's Customer Service Issues

I received my recent order #[redacted], and unfortunately, one of the Fiesta 15oz cups arrived damaged with a large chip at the top. It seems the items were not packed properly for shipment. I would like to request a replacement cup. Additionally, I believe I should not be responsible for the return shipping cost due to the damage. I am unsure how to proceed without a return label, as mentioned in the instructions. I have faced challenges trying to contact customer service by phone. I am hopeful someone can assist me with resolving this matter promptly. Thank you. - J. H. Email: [redacted] Phone: [redacted]

I received an email about my Yes2You rewards, but when I tried to redeem them online, I faced issues and later at the store, it was just as problematic. The associate required my phone number without asking about my rewards or coupons. I was promised that I could redeem the rewards online but had no luck doing so during an online order last night for store pickup. The expiration of my rewards prompted the order, but I couldn't find where to input the pin number. The website is incredibly frustrating to navigate; my level of frustration is high. I am considering canceling my card and shopping elsewhere. The absence of a direct email for customer service was disappointing; only FAQs were available. The chat function offered no real assistance as the agent encountered technical difficulties.

Order [redacted] became a nightmare as the PLACE ORDER function wouldn't work. Two items showed as available for pick up at the local Redding Kohl's, while the others were to be shipped. Despite attempts, the order wouldn't process. After a helpful online chat, it was discovered that the pick-up items were not actually available. The chat agent removed them and placed the order, ensuring the original 40% off discount applied. However, the discount didn't reflect correctly, with hoodies at $11.99 instead of $5.99 each and white sandals at $44 instead of $24.03. I'm simply looking to correct the charges without canceling the order. After a frustrating 30-minute hold and an abrupt call end, attempts to call again led to the same survey loop. Despite my loyalty to Kohl's, this order experience was disappointing. Thank you for your assistance. Brenda H. from Redding, CA.

I found a package thrown over my fence. Unfortunately, my dogs chewed it open and damaged the contents. There seems to be an order for Linda Har or Ran____ with the number [redacted]. The receipt number appears to be 9__--------[redacted] [redacted]. The address where this occurred is [redacted] Italia. I sincerely apologize for this situation and am unsure of the recipient's address. My name is Elizabeth Devereaux, and I may have an account with your company. This incident may require communication with the delivery department. I have never ordered from you before, so it must be a mix-up. Thank you for addressing this matter.

I received $18.27 in Kohl’s cash for a return that I tried to apply to a future online order but was told the number was 'invalid' and the order was canceled. When I inquired in-store, I was informed it likely had expired, yet the expiration date on the cash is barely visible. I am willing to provide a picture for verification. Now, I am being told I can't use it, and the money is lost. Kohl’s allows returns even years later, so why is there a limit on using MY OWN MONEY from a return? I would appreciate recognition that the lack of a visible expiration date on my Kohl's cash was not my fault, and I believe I should receive a store credit of $18.27. If not, I will consider closing my account as a dissatisfied customer.

I recently applied for a Kohl's charge account and was approved. However, I received a letter mentioning suspicious activity on the account even though I haven't received my card yet. Without the card or due date, I'm unable to make a payment. My frustration peaked when Customer Service put me on hold for over 11 minutes on 11/22/20. Today, when I called again, I spoke with Lee who seemed unable to assist properly. When I requested to speak to a supervisor, I was told they were busy. This led me to call back and thankfully got help from Anthony, who satisfactorily answered my queries. My experience with Kohl's Customer Service has been disappointing. The email responses I received seemed impersonal, especially the one from Allen P, lacking basic courtesy by omitting my name. Anthony informed me that my card is supposedly on its way, with the first payment due after the new year. I hope there are no further issues to avoid any late payment on my account.

I made an online order on Nov 22 for store delivery. Today, 10 days later, I received notice that two items are now sold out. I am extremely upset. This is the second time in the past 2 weeks this has happened. Typically, if an item sells out online, it notifies me while in my cart, not a week later. I was depending on these items as gifts and now have no alternatives. I am furious. I spoke with customer service and was offered $10 Kohl's Cash, but I am not pleased. Thank you, Kohl's.

I am concerned about the recent issue with my Kohl's Cash. My order number is [redacted]. Recently, Kohl's canceled one of the items in my order, which did not impact my Kohl's Cash. Additionally, upon picking up my order, I discovered that 1 Earth Therapeutics 5 pack of Vitamin E and 1 Organic 5 pack of Essential Facial Masks were missing. After contacting Kohl's via online chat, I was informed that I would be refunded for the missing items, with no impact on my Kohl's Cash. I seek clarification if I must return the entire order, as I believe I should not suffer consequences for Kohl's error. Your prompt attention to this matter is appreciated. Thank you. - P.J.

I recently noticed that all my Kohl's Cash from previous orders appeared on the same day with updated information. Two amounts of Kohl's Cash, one expiring on Dec 9 for $45 and the other on Dec 31 for $30, showed up simultaneously even though I haven't received my orders yet. I would appreciate it if the $45 Kohl's Cash expiring on December 9 could be extended to December 31 to align with my other Kohl's cash, as I need more time to shop and haven't even received my orders yet. Due to my circumstances as a senior with underlying medical conditions and the current COVID-19 restrictions in Oregon, it would be much easier for me to have all the Kohl's Cash expire on the same day. Thank you for your understanding.

On Saturday, December 5, [redacted], I initially tried to contact support through the chat, believing it was a person, not realizing it was automated. My concern is about my recent order, number [redacted], placed at 6:42 pm. I received an email stating part of my order was canceled, prompting me to want to cancel the rest. Despite this, I was told it was past the cancellation window. I had paid an extra $20 for expedited shipping, which is now unnecessary due to the order change caused by Kohl’s. I hope to receive a refund for the expedited shipping as I plan to return the item. I've made numerous attempts through chat without success due to it being automated. I understand it's a system error, not a human one. I would like the expedited shipping charge refunded when I return the item. Thank you, S.S. [redacted]

I ordered an Auburn jersey for my husband on December 1 for Christmas. The website stated the item was in stock and would arrive between December 4th and the 17th. After speaking with a representative last night, I was told the order was still processing. However, I just received an email informing me that the order was canceled due to stock issues. I'm confused because when I placed the order, I confirmed the item was available. This was meant to be a gift for my husband, so I'm disappointed.

I recently purchased two packages of men's socks, but upon picking them up, I only received one pair instead of the expected two. The order #[redacted] should have included SKU #[redacted]9, which was missing from the package. I've attempted to contact customer service multiple times without success, so I'm reaching out for assistance here. I am not seeking a refund but rather the missing socks. However, I prefer not to go back to the store due to long wait times. Your prompt help in resolving this issue would be greatly appreciated. Thank you for your assistance. Best regards, L. D.

I placed a large order just over a week ago, and one of the items was a mini rice cooker in red. I received an email yesterday informing me that the red color is out of stock, even though the website initially showed it as available. Today, the website still shows it as out of stock in red but available in other colors. I am flexible with the color choice, but my order was canceled due to the red being out of stock. Now, to reorder a different color, I would have to pay for shipping again. I prefer not to incur an additional $9 in shipping fees just to get the item in a different color.

I received an email stating that my order #[redacted]88 was shipped on Wednesday, December 2, [redacted]. The estimated delivery date was December 8, [redacted], but I have not received the package yet. I tried tracking the shipment, but USPS has no information on this order. I rely on receiving this by next Monday. Kohl's has been reliable in the past. If I have to buy the items again, and they are unavailable, I will consider closing my account. I urgently need an update on the status of my order today. - Dissatisfied customer

I received order number [redacted] on December 1, and unfortunately, it arrived damaged with only two out of the four items I ordered. The package did not include a packing slip. Could you please confirm if the missing items were supposed to be in the package or if they are being sent separately? I am missing the following items: SKU [redacted]8 Men's Tek Gear Ultra Soft Fleece Hoodie (Aged Wine/Black, Size Large) and SKU [redacted]7 Men's Tek Gear Performance Fleece Pants Black, Size L. If the items are indeed lost, I would like to know how to make a claim or obtain a replacement at no additional cost. Thank you for your assistance. Best, B. Ohlendorf

Regarding order delivery [redacted], I received only two out of the four items originally expected. The package appeared damaged based on the USPS tape present, and there was no packing slip included. I am unsure if the missing items were in a separate package, backordered, or lost during shipping. The two missing SKUs are [redacted]8 and [redacted]7. Despite this, the full charge is on my credit card. Can you provide an update on the status of these missing items? If they are indeed missing, what are my available options for receiving replacements? Thank you.

Good morning, I am reaching out regarding order #[redacted]. I purchased a toy figure for a child, and upon arrival, the box was severely damaged. Unfortunately, it is in no condition to be gifted due to the extensive tearing. I kindly request a replacement. Once the new item is received, I will arrange for the return of the damaged one either through the Postman or a FedEx driver, as I am unable to leave the house due to my husband's illness. With Christmas approaching, it is crucial to have this matter resolved swiftly. The figurine in question is that of the Hulk, but it appears as if the Hulk himself had a play session with it. I appreciate your assistance in this situation. Thank you for your attention to this matter. Warm regards, D. Cavataio Item #[redacted]5

I received an email notification from UPS about a package delivery indicating it was left at my side door, which is not accurate. Despite being outside most of the afternoon with my husband, we did not see a UPS delivery to our house at the stated time. The driver only delivered packages to our neighbor, not to us. I attempted to contact Kohls Customer Service, but after an hour on hold, I was disconnected. I am adamant about not paying for an undelivered item. The order number is [redacted], and the tracking number is 1ZX7X[redacted][redacted]. Previous similar incidents with Kohls were challenging to resolve, and I hope to avoid a repeat of that situation. Thank you, Virginia S.

My name is Hugh Wilburn. I have been residing at [redacted] Chapel Rd. #[redacted] in Waco, TX [redacted] for two years. During this time, I have received three packages addressed to Jessie Naylor at my current address. Despite returning all three packages to their respective shippers, it appears that Jessie Naylor has not updated her mailing address to reflect my current residence. After contacting customer service on three separate occasions, I was unable to convey my simple request for them to assist in updating Jessie Naylor's mailing address. Instead, I was informed that I could keep the items, which I did not want to do. I urgently request that the necessary steps be taken to contact Jessie Naylor and have her update her mailing address to prevent any future misdeliveries to my address. For any further information, you can reach me at either [redacted] or [redacted]. I hope this matter can be resolved promptly. Sincerely, Hugh Wilburn

My order was supposed to be delivered today according to the notification I received, but it did not arrive. I was home when it was meant to be delivered, and no package was left on my porch. I even saw the mailman approach the house without a package. My order number is #[redacted] and the tracking number for today's order was: Carrier: UPS Tracking #: 1Z54103EYW[redacted]1 Although the tracking mentions UPS, USPS actually delivered the package. I have checked with my neighbors, but none of them received it by mistake. I urgently need a replacement order or for the original package to be correctly delivered as Christmas is approaching quickly! Thank you, Julie