JetBlue Customer Service Issues

I needed to change my flight destination on the same day, but had difficulty explaining the changes I wanted to make due to a language barrier. This led to a major misunderstanding, resulting in me being charged more than triple the original price. I hope we can quickly resolve this issue, as I am a loyal frequent flyer and would like to continue using your services. Thank you for your attention to this matter. - Thomas Smart

During our stay at the Warwick Hotel booked through JetBlue vacations, my husband and I encountered a disturbing incident at the hotel pool. Despite reporting it to the management, no action was taken. After reaching out to The Warwick Hotel, they mentioned refunding two days of our stay. Subsequently, they directed us to JetBlue for either points or a refund since we booked through them for the vacation scheduled from October 15 - 22, [redacted].

I purchased two round-trip tickets from Fort Lauderdale to New York City for February [redacted] using $[redacted] from my JetBlue Travel Bank account. I wanted to reschedule the flights for late January [redacted]. I canceled the February tickets to have the $[redacted] credited back to my Travel Bank account for the upcoming trip. However, when I tried to use the credits to pay for the late January tickets, they were not showing up in my account. I assumed the credits had not been processed yet. Today, I tried to book the late January flights but discovered that the $[redacted] in credits had been canceled.

I recently purchased a JetBlue flight through Expedia for $[redacted].20. Unfortunately, I had to cancel the flight due to contracting COVID. When I contacted Expedia about a refund, I was informed that JetBlue does not provide refunds for medical reasons and that they would deduct $[redacted] and provide a credit for the remaining amount. I find this situation frustrating as I do not anticipate using the credit and have faced challenges reaching JetBlue for assistance. I spent over 2.5 hours in chat and one hour on the phone without receiving a response. As someone without employment or paid sick leave, receiving a refund is crucial to me. I am disappointed with the lack of communication from JetBlue regarding my medical situation. It has been a week since my cancellation, and my experience with JetBlue, including previous issues with baggage charges and flight delays, has been unsatisfactory. I urge for a refund and have decided to no longer use JetBlue for my travel needs. Any assistance would be greatly appreciated.

Hello, I am looking for the contact information for the baggage claim department at Boston airport, specifically a phone number that is not the [redacted] number. On December 25th, I misplaced my bag with the number [redacted]. I contacted the Boston Baggage Claim Department, and they informed me that my bag was in Los Angeles. They assured me it would be placed on the next flight to Boston and delivered to my local address later that same day. However, I have not received it yet. Could you provide me with an update on its current whereabouts and an estimated delivery time? Also, could you share the JetBlue phone number at Logan airport with me? Thank you very much. Best regards, J. Rothschild.

I received an email notification the day before our flight from PBI to JFK, informing us that our American Airlines flight had been switched to Jet Blue. It was fortunate that I checked my email, as we typically don't use it much. The flight to NY had significant turbulence, the worst I have experienced despite my extensive flying history. The return flight on Jet Blue's Flight #[redacted] from JFK to PBI was challenging due to a plane change and mechanical issues. We were moved to different seats, and the flight was delayed for hours due to the plane being too heavy. Upon arrival, the airline representative provided inaccurate information, leading to frustration. I am seeking resolution for the significant inconvenience caused to me and my petsitter due to the prolonged delay.

Hello, my mother's flight number was B6 [redacted] on Dec 28 from New York NY (JFK) to Guayaquil, Ecuador (GUE). She was flying from Terminal 5 to Terminal 1, with departure from Gate 18. The boarding was at 1:13 pm, doors closed at 1:43 pm, departure at 1:58 pm, and arrival was at 8:41 pm (originally scheduled for 1:37 pm and 8:20 pm, respectively). Her name is Bertha Marina S. They forgot to send her luggage, which contains very important items. Please, I need a response. Thank you.

I had a booking on JetBlue flight [redacted] from Fort Lauderdale to Kingston on April 7, [redacted], which got canceled. Even though I was rebooked on American Airlines flight [redacted] the following day to Montego Bay, my baggage payment didn't transfer, and I had to pay for my bags again ($70.00). I have reached out to JetBlue multiple times seeking a refund for my bags, as well as for the taxi fare from my hotel in Fort Lauderdale to Miami and my transportation from Montego Bay to Kingston.

During the recent Southwest Airlines situation, I had to quickly adjust my plans to get back home to San Diego from Nashville. One of the steps I took was booking a JetBlue flight with Confirmation ECXSHA. Although I didn't end up taking that flight, I would like to request a refund for the canceled booking. I spent more time and money than expected to be with my daughter and newborn for Christmas. I understand this situation was out of JetBlue's control, but I kindly ask for a refund since I won't be able to use the voucher and won't be traveling for a while. Thank you for your understanding. Feel free to reach out via email or phone if you need further details. Email: [redacted] Phone: [redacted] - Albert Mora

I am disappointed with JetBlue. When booking a flight for 3 people from LGA to MCO, I noticed the price per person was higher for 3 tickets compared to booking individually. I called customer service and spoke to a representative who confirmed each ticket would cost $[redacted] if booked separately. However, when I tried to book the second ticket, it was $[redacted]. The representative was unhelpful and refused to let me speak to a supervisor. I eventually bought the additional tickets at $[redacted] each to secure my seats. When I called back to address the issue, I was hung up on twice and had to wait a long time on hold. This bait-and-switch tactic and poor customer service experience left me feeling frustrated and upset.

My round-trip flight with JetBlue from Buffalo, NY, to NY, JFK was canceled, and I faced challenges securing new flights due to ongoing cancellations during a storm. JetBlue provided accommodation from 12/22 to 12/25, but as hotels were full afterward, I resorted to arranging my transport home. While the situation was tough, I acknowledge JetBlue's difficult position. Despite receiving emails about rescheduled flights, I couldn't accept them after enduring three days at the airport. I seek compensation for the unused return trip. The original itinerary number was IFYQIF for John S. My contact number is [redacted]. Thank you for your assistance in this matter.

I want to report an issue I had on my recent American Airlines flight operated by JetBlue (AA9507 on January 4th). The American Airlines locator is ZAAYNL, and the JetBlue locator is LTMJQV. The passengers were Mr @@@@ and Mrs @@@@. According to our ticket receipt from American Airlines, we were entitled to two free checked bags at the airport. However, when I checked in online, I was asked to pay $[redacted] for our bags. I attempted to resolve the issue at the airport, but the JetBlue staff at the Mint (business) counter were unable to assist me properly. They insisted that their systems did not show the free bags or my elite status with the OneWorld alliance. Even though we tried to contact American Airlines, the long wait time for customer service made it impossible. Ultimately, JetBlue charged me $[redacted] for checking the bags and provided us with boarding passes that showed incorrect group information. My main requests are: 1. American Airlines should refund the $[redacted] baggage charge. 2. JetBlue, as the operators of the American Airlines flight, needs to take responsibility for resolving passenger issues instead of shifting blame. 3. There should be improved integration between American Airlines and JetBlue systems.

I am writing to request a full refund for my recently cancelled flight booking with your airline. Due to unexpected events, I have had to change my plans and will no longer be able to travel on the scheduled dates. The flight I booked was a round-trip from Denver to Savannah, departing on January 8th and returning on January 10th. I had to cancel my flight because my mother suffered a heart attack and is currently in critical condition. Being with my family during this difficult time is my priority, and I am unable to proceed with my travel plans. While I am aware of JetBlue's no-refund policy, I kindly ask for an exception under these circumstances. As a loyal JetBlue customer who has always enjoyed positive experiences with your airline, I hope you can understand my situation and consider my refund request. I am looking forward to potentially booking future flights with JetBlue once my family situation stabilizes.

Hello, I am Carlos Cummings. I had a connecting flight from New Jersey through Fort Lauderdale to Montego Bay, Jamaica on January 4th, and unfortunately, my bag did not make it to Jamaica with me. This has also happened to others. The items in my bag were essential personal belongings and items I bought during my trip. I was told my bag would be delivered the next day, but it has been three days since I returned home, and I have not heard anything from JetBlue. I was promised Friday delivery but received no communication. I am disappointed with the handling of this situation, and I urgently need it resolved. I spent a lot on my flight, checked bag, work clothes, and personal supplies, only to not have them upon my return. This has left me frustrated and upset.

I need assistance with correcting the middle initial on my ticket. Despite multiple calls to rectify this error, I was informed it required a reissue for $1,[redacted] just two days before my flight to Cancún. We paid the fee on Christmas morning before rushing to the airport. The name on the booking confirmation VCECGP should read Julie P. Ewing, but it currently shows Julie F. Ewing due to the oversight. Your policy indicates one name change per ticket is allowed, and this correction should align with that. My husband and I are eager to ensure this is resolved before our upcoming trip.

I would like to address an issue regarding my confirmed round-trip flights for myself and my wife. Initially, we were booked on a Jet Blue flight #[redacted] from BOS to RSW on Feb. 1st. Subsequently, I had to change the date of the BOS-RSW flight to Feb. 1st, confirmed via email with confirmation code KRVZLK. However, I was informed that there might be missing information from the confirmation related to our original seats on flight #[redacted] (row 20 E & F). I have been unable to reach the information center by phone. I am concerned that our new seats may have been taken, so I kindly request to be seated together if possible and to receive the new seat numbers promptly. Thank you for your assistance, and please confirm if I am contacting the correct department. - Robert & Karen C. from Hampton, NH. [redacted]

I have been trying to email Allianz Travel Insurance or JetBlue, but all the email addresses provided are not working. I have always loved flying with JetBlue, but due to an emergency medical condition with my husband, I am having difficulty contacting anyone for help regarding my cancellation policy # EUSP[redacted]. We were supposed to fly from Boston with ticket # [redacted][redacted] and # [redacted][redacted] on 1/23/23, returning on 1/27/23. We had to cancel because my husband must undergo a cardiac procedure on 1/24/23. I purchased travel insurance specifically for situations like this. If it weren't for this emergency, we would be traveling. I am disappointed in the $99.00 per ticket cancellation fee. Please review our cancellation and adjust our credit accordingly. I truly hope to enjoy JetBlue flights in the future. Thank you, Carol W. You can reach me at [redacted] or email me at [redacted].

I require assistance. At 77 years old, I've attempted to book a flight to Ft. Lauderdale four times without success. Initially, it displayed [redacted],[redacted] points, then increased to [redacted],[redacted] the following day. Despite my numerous attempts, it never processed correctly. Today, I noticed my [redacted],[redacted] points have disappeared. I contacted [redacted] last night. I am under a lot of stress and in need of guidance. I urgently seek to speak with a representative. - Charlie A.

To Whom It May Concern, My family (my wife and two children, aged seven and six) were scheduled to depart from BUF on 1.3.23 at 7 am on flight B6 85 bound for Orlando. We encountered several flight delays that day, resulting in a significant disruption to our travel plans. Despite attempts to communicate with JetBlue staff at the airport, we found the responses to be lacking transparency and customer care. After waiting for approximately eight hours with minimal updates, we made the decision to switch to a different airline for a 1-stop flight to Orlando. Our originally short flight turned into a 20-hour ordeal, causing us to miss a day of our vacation activities, including a visit to SeaWorld. I am requesting reimbursement for food and drink expenses totaling $[redacted].64 and the cost of the missed day at SeaWorld, $[redacted].06. Our experience was extremely disappointing, and our future with JetBlue hinges on the response and compensation we receive. Thank you for your attention to this matter. Sincerely, Cameron R. [redacted] [redacted]

I recently traveled from Cancún, Mexico to Boston with a connecting flight to Tel Aviv. Unfortunately, my experience did not go smoothly. The initial flight was delayed by an hour, and there was a 45-minute cockpit repair further delaying us. Despite being told my luggage would be a priority, it was the last to arrive, causing us to miss our connecting flight to Tel Aviv. While at the Blue Jet counter, we waited for over 2 hours for assistance. Unfortunately, we were left without food or assistance in French for more than 8 hours. Eventually, we were put on a flight to Lisbon with a 4-hour layover before finally heading to Tel Aviv. Due to these issues, I missed the cab I had arranged and had an unpleasant journey. I request compensation for the inconvenience and poor service experienced during this 25-hour journey. Please contact me at +[redacted]79 to discuss a resolution.