JetBlue Customer Service Issues

This morning, I flew from JFK to SFO with two overweight luggages and my service dog for which I had submitted all the paperwork weeks ago. Despite this, JetBlue didn't allow me to check in online. Subsequently, I missed my flight, had to wait in line at the curbside pick-up for over 30 minutes only to be told I couldn't check in there or leave my luggages. As a Mint ticket holder with an injured shoulder and a service dog, I was let down by the lack of assistance, especially when it came to my heavy luggages. One of my bags was even damaged. I was looking forward to the Mint pod for the extra space, considering my shoulder injury and having my service dog with me. Unfortunately, no one showed any concern for my situation or provided assistance. The whole experience was dreadful, and waiting at the airport was particularly painful for me.

I am requesting a refund for my flight from Denver to Jacksonville, FL. The flight was delayed due to maintenance issues, causing us to miss our connection in LaGuardia. We had to wait in line for 90 minutes only to be informed that even if the flight continued to New York, we would need to stand in line again to rebook for the next day, with no guarantee of a hotel voucher. After waiting another 45 minutes, we finally received a hotel voucher for a subpar accommodation in Denver. We were rebooked for a flight 24 hours later. The hotel had no toiletries available for purchase, and we were directed to a store two blocks away. The food voucher given was not very useful either. After being on hold for a total of [redacted] minutes, my call got disconnected. I am now making a reservation with another airline to ensure my husband, Alan Rutherford, does not miss his important cardiac appointment.

I am experiencing issues checking in for my flight from Phoenix using the confirmation number IDIXGO. When attempting to check in online, my credit card is being declined without a specified reason. The online system is not user-friendly and seems to have certain functionality issues. I also had trouble selecting extra legroom seats online and encountered difficulties completing the process using the app and email links provided. Unfortunately, even calling for assistance was unsuccessful, and I was offered a call back for an additional fee. This experience has left me feeling frustrated with Jet Blue's lack of customer-friendly services and I am reconsidering using this airline in the future, especially after discussing the matter with family members who share the same sentiment.

I booked a flight from West Palm to Providence for November 9 at 10:15 am with the code HXQQUZ. JetBlue changed it to a flight from Fort Lauderdale to Worcester, MA, which is not at all convenient for me. I need to leave from West Palm on Saturday to get to Providence without incurring any extra charges, especially because of the hurricane situation. I never intended to fly out of Fort Lauderdale, and I am upset that JetBlue made this change without consulting me first.

I'm writing to express my frustration at the misleading information my wife, Francine W., received regarding our service animal. Despite submitting all necessary paperwork weeks prior, we have not received confirmation for our upcoming flight on November 16th with Jet Blue (confirmation number YXVRSZ). When trying to resubmit the application following advice from a Jet Blue representative, the system wouldn't accept it due to an existing application in progress. This situation has left my wife feeling upset as we've navigated this process successfully before. Her service animal D.O.T. number is [redacted]. The stress of this issue is impacting her condition.

Dear Customer Service, I am writing to request a refund for a flight that was canceled due to mechanical problems. My flight from Tortola to San Juan on Nov. 12, [redacted], was canceled, causing significant inconvenience. I was informed there were no available seats until Nov. 15, [redacted], making it impossible for me to rebook. As a result, I had to find an alternative flight with another airline to proceed with my travel plans. I hope that someone from customer service can assist me with this matter. Below are the details of my original travel plans that were affected by the mechanical issues. Thank you for your attention to this issue. Sincerely, Mike

I am seeking compensation for a damaged bag from a recent flight from Boston, MA to Orlando INTL, FL on 11/20/[redacted] with Qatar Airways QR3808. In Boston, all bags were received in good condition; however, upon arrival in Orlando, one bag was missing. I filed a report (report #MCOB[redacted]77 / bag tag #[redacted]) and requested it be delivered to Gainesville, our destination. After being contacted by Jacksonville on 11/22/[redacted], the bag was delivered to my front door by FedEx on 11/23/[redacted] in a broken condition. I am able to provide any necessary documentation and photos of the damaged bag. Thank you, Wadha Aldossary

I recently contacted to add my Known Traveler Number (KTN) to my flight from Boston to Houston on May 22nd. After being informed the flight was canceled and given alternative flights costing more, I checked online and spoke with another agent who confirmed the flight was available. Regrettably, I changed to a more expensive flight with a layover in La Guardia. I wish to switch back to the nonstop flight and receive a refund. Please advise on the necessary steps for tomorrow. My contact number is [redacted]. The reservation is for 3 individuals. - D.T. [redacted]

Yesterday, my flight from FLL to JFK was flight [redacted] which was delayed by over 3 hours. Sadly, this delay caused me to miss important appointments. I attempted to get assistance from various representatives, but unfortunately, no one was able to provide a resolution. Despite my efforts, I was unable to reach anyone via phone as well. Kindly process a refund to my credit card for this inconvenience. The flight confirmation code for this journey was CZRLZB. Thank you.

I recently traveled with my daughter and grandchildren through JFK airport with JetBlue. Unfortunately, the staff we encountered at the airport were extremely rude and unhelpful. The JetBlue supervisor was especially disrespectful, refusing to engage with me and even slamming her office door. I raised concerns about the behavior of a staff member who was dismissive and unprofessional. When I sought assistance from another staff member, I was met with more frustration. Ultimately, due to the actions of two employees, my daughter missed her flight after being forced to check in baby bags against her will. This experience was completely unacceptable. I fly JetBlue frequently to visit my daughter and grandchildren, and I believe some form of compensation is warranted for the distress caused. Additionally, my daughter's bags were intentionally withheld from the flight, with instructions from the JFK supervisor not to deliver them. The situation escalated at the destination airport as well. I hope that the supervisor's conduct is addressed and appropriate action is taken.

My daughter, M. Donegan, is experiencing a problem with her daughter, S. Cummins, who is a US citizen, returning to the US. S. Cummins was denied boarding for her USA flight at the Kingston, Jamaica airport by a JetBlue customer service representative. She has legal documents proving her US citizenship and also holds a Derivative Citizen Jamaican passport used for the trip to Jamaica.

I have a reservation for the 21st from Pointe-à-Pitre, Guadeloupe, to JFK on an A320 departing at 2:17. I would like to change this flight to Buffalo. I have a small 6-pound Pomeranian with me. I found a good JetBlue flight on December 17th to Buffalo from Pointe-à-Pitre that I would like to change to or find a similar option. I am flexible on dates. My name is Robbyn B. and I am calling from Guadeloupe at [redacted].

I need to modify my reservation with booking code GACTDD. When I tried to make changes online, I found that my reservation does not meet the criteria for online adjustments. Seeking help with this issue is why I am here. There has been a flight schedule alteration. Unfortunately, the new flight does not suit my plans; therefore, I wish to adjust my travel dates. Kindly acknowledge that my itinerary qualifies for fee waivers and change flexibility. I intend to travel on different dates. I want to depart from New York to San Juan on December 23rd and return from San Juan to New York on January 8th.

During my grandfather's flight from Aguadilla, PR to New York (JFK) on Dec 3, on Flight B6 [redacted] under the name Roberto Acosta, he required assistance due to being hearing impaired. The staff in Aguadilla provided excellent help by placing him on a wheelchair and assisting him accordingly. However, upon arrival at JFK, despite the ticket clearly indicating the need for assistance, he was left unattended and became lost. In the chaos, finding him at the airport was difficult and caused distress for my aunt and a breakdown for my grandfather. As a result, he is now struggling with anxiety and panic attacks. I hope that incidents like this can be improved upon by the airline to prevent future occurrences.

I am Karla R. I arranged for my grandfather, Roberto A., to fly from BQN Aguadilla to JFK New York on Dec 3 on flight B6 [redacted]. He is 93 years old and has a hearing impairment. The assistance provided by the staff in Aguadilla was excellent. They ensured he had a wheelchair and was guided throughout. However, upon arrival at JFK, he was left unattended despite the assistance noted on his ticket. This led to a distressing situation where my aunt was worried sick, and it took an hour to locate him. This experience caused him extreme stress, resulting in anxiety and panic attacks. It's disheartening to see a vulnerable elderly person treated in such a manner. He deserved better care and attention during his journey.

My name is Gregg Weiss and I want to address a concerning experience I had on my recent flight. My e-ticket number is [redacted][redacted]. Unfortunately, during the flight, a passenger brought a dog on board that proceeded to relieve itself in the aisle, including on me. The odor persisted throughout the trip, leading to a very unpleasant journey. I must acknowledge the efforts of the flight attendants Kym and Carlos, who did their best to clean up the mess. Moreover, on my return flight, despite paying for an upgraded seat, I discovered that the aircraft had been changed, and all seats were the same standard size. This resulted in me paying for an upgrade that was not provided. I am seeking a refund for these issues as I feel dissatisfied with the service. I have video evidence of these incidents, and would be willing to share it if necessary. Please contact me at [redacted] or [redacted] to discuss how this matter will be addressed. I await your response. Thank you, Gregg Weiss.

Our luggage is missing. We were told it should have been on the flight to JAX from LGA after our original flight was cancelled. Despite multiple reassurances, our luggage did not arrive at JAX as promised. We have reached out for assistance, but have yet to find a resolution. Any help would be greatly appreciated.

My luggage is currently at JFK airport because I missed my connecting flight. After my original flight was delayed for over two hours, I had to rent a car to honor a prior engagement. The airline had rebooked me on a flight to a different airport and advised me to cancel it if I opted for a rental. Unfortunately, my luggage was not with me at that time. I need to ensure that my luggage is put on a flight to either Worcester or Boston today or tonight, so I can collect it tomorrow morning since it contains my work laptop and important documents.

I'm planning a trip from Boston to Atlanta at the end of December. There's a direct flight, but it arrives too late. I'm considering booking a flight that stops at JFK before heading to Atlanta. My concern is whether I'll need to go through immigration at JFK when I arrive from Boston. I want to make sure I can easily catch my connecting flight without any delays caused by immigration procedures. Thank you for any advice or information on this matter.

I need a seat assignment for a flight I booked through Orbitz on a JetBlue flight operated by Qatar Airways. The JetBlue confirmation number is AEIRAQ. I also need to know the weight allowance for this flight. I've contacted Qatar Airways, and they directed me to JetBlue. My name is T.Kahn. The flight is from Washington DC (IAD) to Bangkok on December 21st. Thank you.