JetBlue Customer Service Issues

Dear JetBlue Customer Service, I recently contacted the mosaic customer service line (x3) for assistance but had some trouble reaching a Lead Supervisor due to being placed on hold for over 10 minutes. Although a JetBlue representative initially helped me, I did not get through to the supervisor as intended before I decided to hang up and call again. Regarding my mosaic status, I have two JetBlue credit cards linked to my account and have made well over the $50,[redacted] qualifying spend required to maintain mosaic status. Despite this, I have not yet received notification of my mosaic status for this year or [redacted], as expected by the end of June ([redacted]). I am seeking confirmation of my status and would appreciate your help in resolving this matter promptly without the need for multiple follow-ups. Thank you for your attention to this issue.

Flight [redacted] departing Orlando, FL (MCO) on Thursday, August 4th, [redacted] was delayed from 5:59 pm to 7:25 pm. Numerous emails were received during the wait with updates on delays and changing departure times. Boarding was allowed at 7:00 pm, but the Captain announced another delay until the plane finally departed at 9:00 am with no further communication. The three flight attendants were unprofessional, rude, and offered poor customer service. As a diabetic, I was ignored when requesting a drink/snack, and the needs of another diabetic passenger across from me were also disregarded. This lack of care resulted in health issues for me, including low blood sugar, a headache, and feeling nauseated. The customer service line informed me of a $25.00 fee to speak with a supervisor, which I find unacceptable considering the negative impact of this experience. I plan to report this to the Better Business Bureau due to the staff's lack of compassion and the difficulties I faced.

I experienced multiple delays and an eventual cancellation of my JetBlue flight (JBU#[redacted]) from DCA to BOS on 8/4/[redacted]. Throughout the 7-hour delay, there were no updates given by the airline staff, including a crew member named Ricardo Oliveria, who was unfriendly when approached for information. I requested to retrieve my checked bag for necessary medication, but Mr. Oliveria was unhelpful and threatened to remove me from the flight. Following the cancellation at 11:49pm, rebooking support was inadequate, leading me to book a Southwest flight at my own expense to make it to a funeral. This incurred additional costs. I am seeking compensation from JetBlue for the canceled outbound flight, the rebooked Southwest flight, and the extended wait time at DCA, along with the poor treatment by Mr. Oliveria.

During my recent flight from Orlando to San Juan with seat 3A on August 12, [redacted], I encountered a service issue with a JetBlue staff member named Page. The incident started when Page did not greet passengers unless they said hello first and then became confrontational when a passenger in the front row was asked to stow her bag in the back due to limited space. This led to a heated exchange where another passenger intervened to help. Throughout the flight, Page and her colleagues behaved unprofessionally, talking and laughing at the passenger. Despite this negative experience, I still appreciate the professionalism of other JetBlue staff and plan to fly with them in the future. I hope that JetBlue management addresses the behavior of employees like Page to ensure better customer service.

Subject: Unpleasant Flight Experience from West Palm Beach to JFK NYC I am writing to express my dissatisfaction with my recent experience on JetBlue Flight 54 from West Palm Beach to JFK on August 17, [redacted]. The flight was initially delayed for three hours, and upon boarding, we were greeted by a strong urine smell from the restroom in row 4 seat F. The plane was further delayed on the tarmac due to alleged weather issues in New York City, which my family later confirmed was not accurate. Throughout the flight, I found the flight attendant to be unfriendly and unhelpful. There was a lack of basic courtesy and assistance with seating and luggage. Upon arrival at JFK, the wait for luggage retrieval exceeded 45 minutes, which was worsened by the fact that other flights' bags were delivered before ours, despite arriving later. I believe that JetBlue needs to address these issues and apologize to passengers for the subpar treatment. It is important for the airline to acknowledge and improve their service quality for future flights. Sincerely, Denise and Washington H. Mosaic Members

I am writing to share my disappointment about how JetBlue managed a recent delay on my flight from Tampa to Boston. The departure was delayed for over 3.5 hours due to a minor mechanical issue and a delay in logging the fix. After receiving a $50 travel credit instead of the expected $[redacted] as per the Customer Bill of Rights, I contacted JetBlue via online chat. I was informed that part of the delay was deemed weather-related, resulting in a partial credit. This distinction was not mentioned on the website, and it felt like an attempt to avoid providing the full credit due. The handling of this situation highlights JetBlue's priorities and their response to customer service issues. Despite being a loyal customer and credit card holder, this incident has made me reconsider my loyalty to JetBlue. I acknowledge the challenges in air travel but feel disappointed by how JetBlue dealt with this situation, turning a poor experience into a worse one. I am hopeful to understand JetBlue's perspective on this matter.

I recently spoke to a customer service agent regarding a trip to NY in November. The online price showed as $[redacted], but the agent quoted $[redacted] for two tickets. Despite providing payment information, I have not received any confirmation and the agent has not contacted me since. This experience has been distressing, especially considering I am 83 years old and recently lost my husband. My grandson is accompanying me on this trip, as I require assistance due to mobility issues. I am reaching out for assistance as I am in need of clarification and a resolution as soon as possible. Thank you.

I had a disappointing experience with your service at JFK airport. Upon my arrival at 10:00 for a 10:59 flight, I was told I missed the check-in cutoff. Despite my flight being delayed, the agent rebooked me for the next morning. After my ticket was changed without my consent, I had to speak to a supervisor to correct it. However, the new seats assigned were not what I initially paid for. The agent was unhelpful and slow in resolving the issue. At the gate, I was informed my seats had been given away due to my supposed lateness, despite having an email about the flight delay. I paid $[redacted] for specific seats and expect better service.

I am looking to make a reservation for a flight on November 22 from JFK to Raleigh, NC departing at 11:00 AM, priced at $94. For the return on November 29 leaving Raleigh, NC at 11:15 AM to JFK, the cost is $84. I will have luggage to check for an additional $60. I possess a travel credit of $[redacted], which I want to apply to this booking. Despite multiple attempts, I have been unable to deduct the credit from the total amount while trying to make the reservation. Could someone please assist me with this issue?

We were a party of three traveling from SFO to FLL on Aug. 31, [redacted], on flight number [redacted]. Unfortunately, due to delays, we arrived at the gate at 11:45, only to find the flight had left. We were rebooked on a later flight to JFK with a long layover and charged extra for luggage, even though we believed we had already paid. This was especially challenging for my husband, a senior citizen who recently experienced serious health issues. He has been unable to participate in our plans due to the stress of travel. Our return flight is on Sept 7, [redacted], on flight [redacted]. It would be greatly appreciated if you could issue us a travel credit for our inconvenience for future use. We are scheduled to fly back to FLL in November. Thank you for your assistance. Best regards, Michelle Mor Email: [redacted] Phone: [redacted] We are eager to continue flying with Jet Blue in the future.

My husband and I experienced delays on both legs of our trip to and from NYC. Despite paying extra for direct flights, we faced an hour delay on the way there and a significant delay on our return. Instead of departing at 7:40pm as scheduled, we didn't leave until nearly 11pm, causing major inconvenience since the airport was 4 hours away from home. The late arrival meant we were too exhausted to make the drive. This forced us to stay overnight, using up my only day off before work. I believe we deserve reimbursement for the disrupted plans. Our ticket number is [redacted][redacted] for Shawn and Tamme Carsrud's journey from Salt Lake City to NYC on 8/16/22, arriving late on 8/23/22 due to the delay.

On August 27, I was a passenger on Flight [redacted], which got cancelled three times, and we had to wait for five hours with no food provided. Moreover, on my return flight, Flight [redacted] on September 3, there was a passenger sitting next to me with a dog that was not properly secured in a dog bag under the seat. The dog was barking throughout the flight, making it very uncomfortable. I felt unsafe as the dog was not properly restrained and could have bitten me. When I raised this concern to a flight attendant, they said they couldn't do much. It was a very unprofessional experience, and I don't plan on flying with this airline again.

My flight, number [redacted], from Kingston, Jamaica on September 5 was supposed to depart at 5:20 pm. However, despite receiving multiple emails about the departure time, the flight left at 2:38 am on September 6, causing my son and I to be stranded at the airport for over 12 hours with only a $12 meal voucher. This experience was unacceptable, and I am still experiencing leg pain as a result. I incurred Uber expenses, lost sleep, and had to make up work time. I am seeking a full $[redacted] refund for the airfare, as well as compensation for the inconvenience. Additionally, I had purchased travel insurance which proved to be useless. I kindly request a prompt response to resolve this matter.

I am very frustrated. We purchased Jetblue tickets for a trip to Peru in April [redacted] and had to cancel due to COVID. Despite all other airlines canceling flights, Jetblue only offered us a credit, while American Airlines provided a full refund for our connecting flight. Living in Atlanta, Jetblue's limited route network means the credits are of no use to us. Attempting to use the credits this summer, we discovered they had expired, which was unfair considering the circumstances of the pandemic. Communication with Jetblue is difficult, and their customer service is lacking. The airline's decision to revoke our credits is unacceptable, especially since other airlines refunded customers and received government aid. We were left with nearly $[redacted] in losses and Jetblue's unhelpful response added to our frustration. I urge Jetblue to rectify this situation promptly. My TrueBlue #[redacted].

I need to speak with a JetBlue representative regarding a reservation I had to cancel due to flight changes made by JetBlue on the departure flight. I reached out to JetBlue, who directed me to Expedia since the reservation was made through them. However, Expedia informed me that I cannot change just the departure flight and would have to cancel the entire booking, incurring a $[redacted] fee per person. JetBlue mentioned that Expedia owns the reservation and can waive the fee. Unfortunately, Expedia insists that JetBlue is the owner of the ticket and cannot waive the fee. I am feeling caught in the middle and would appreciate any assistance in resolving this issue. My preference is to fly out on November 19th, one day earlier than my original booking, for a morning flight to Tampa. If that isn't available, I am willing to take the 5:20 am flight to Orlando. It is crucial for me to use my credits without facing any penalties. Your help with this matter would be greatly appreciated.

On September 14th, [redacted], I bought 4 round-trip tickets from NYC to Houston for $[redacted] each on JetBlue's website. During checkout, I applied for a JetBlue credit card which promised a $[redacted] statement credit upon approval. After applying, getting approved, and receiving my itinerary with confirmation number AXMVSB, I looked forward to the credit. However, upon receiving the credit card and checking my online transactions, I noticed no payment was made towards the tickets. To my surprise, when checking my JetBlue account, I discovered the tickets had been canceled with no prior notification. Despite reaching out to customer service, I was disconnected mid-call after explaining the situation and have been unable to reestablish contact. I urge JetBlue to honor the initially agreed-upon ticket price as I was unaware of the cancellation and have an important event to attend.

I had two separate round-trip tickets booked with JetBlue, and they changed both flights which now do not align. I am traveling from BDL to FLL on Nov. 7th and will be landing at 8:44 pm. I also have a flight from FLL to LIMA that leaves at 6:02 pm, and now I will miss that flight. I do not understand why JetBlue would do that and should not have to pay for a flight change due to their error. All help is appreciated, thank you!

I had a flight from RSW to NY JFK on September 25th, [redacted], scheduled for 6:30 pm. However, the flight got delayed until 8:30 pm. I constantly checked the Jetblue app, and the time remained the same. When I left for the airport, the app suddenly showed that boarding had started. It took me 20 minutes to get there, causing me to miss the flight along with 9 others. Despite being told there were no available seats for the next day, I later learned there was one seat left. I ended up paying Delta $[redacted] for a one-way trip to NY, even though my Jetblue ticket was $[redacted]. Due to the approaching hurricane and missing work, I had no option but to buy the ticket. I usually fly with Jetblue and had never been informed to be at the airport for the original departure time. I requested a refund of $[redacted], but it was denied. The website was not updated, causing many passengers to miss the flight. It was frustrating, especially with the hurricane looming. The app needs to show immediate flight changes accurately. I arrived in 20 minutes, and the plane was already set to take off!

My name is WANG/GUOFU. My confirmation number is HWQYTD. I was scheduled to fly from JFK Airport in New York to MCO in Orlando at 8 a.m. today. Unfortunately, the flight was canceled, and I was rebooked for a flight at 11:55 from HPN to MCO, causing a major disruption in my travel plans. The original return flight from MCO to JFK in New York at 6:00 p.m. on 10/14/[redacted] is now impossible for me to catch. I am requesting a refund for the unused flight due to these circumstances. Additionally, I had purchased insurance to cover such situations when I bought the ticket, so I believe I am eligible for a full refund. Thank you.

I had a disappointing experience on my return flight from PBI to HPN on 10/20. I was on flight B6 [redacted], seated in 3B. Upon boarding, I noticed the broken armrest that had been an ongoing issue. I had purposely booked my seat in advance due to medical reasons, aiming for an aisle seat near the front. The stewardess was unhelpful when I brought up the armrest, suggesting only a rear window seat as a solution. Her dismissive tone shocked those nearby. After our conversation, she mentioned providing a voucher which I have yet to receive as promised before disembarking. It is now Monday evening, and this lack of resolution is very frustrating. Jetblue's negligence in maintaining the seat and the stewardess's unprofessional handling of the situation have deeply disappointed me.