JetBlue Customer Service Issues

I received a credit in my travel bank for my canceled refundable ticket. My original flight, [redacted] with confirmation code IFUQKT, was delayed due to a mechanical issue. The gate agent arranged for a refundable ticket for the next day as a backup plan in case the flight didn’t take off. After canceling the flight, as instructed by the agent, I received an email confirming the credit in my Travel bank. I don’t have $[redacted] to spend on a flight I didn’t take, hoping to travel within the next 12 months. I specifically requested a refundable flight with confirmation code WCLWZE for this reason. Please refund the flight amount to my credit card. Thank you, L. Harrington

My wife and I had a recent flight cancelled just 2 hours before the scheduled departure on Thursday, 6/2, from San Juan to EWR Newark, NJ. I contacted customer service, and they explained that all flights for that day and the next were either cancelled or fully booked. Although they managed to rebook us on another airline (United), it cost nearly $[redacted]. In addition, we had to spend an extra $[redacted], pay for additional parking costs at home, cover an extra night for our dog's boarding, and take unpaid leave from work the next day for both of us. It is unacceptable that we had to unexpectedly spend this much money just to return home due to Jetblue's initial inconvenience. These unexpected and stressful expenses need to be addressed. -Michael K.

Our flight from San Juan to Newark (EWR) on 6/2 got cancelled just before takeoff. I spoke with customer service, and unfortunately, there were no available flights that day or the next due to cancellations or being fully booked. They then made arrangements for me with another airline, but the cost was unexpectedly high at a bit over $[redacted]. Additionally, we had to cover expenses for another night in a hotel ($[redacted]), food, extended parking fees, an extra night for our dog at the boarding facility, and we both missed work the following day. These extra costs feel unfair and need to be addressed.

Upon returning from a vacation in Jamaica booked through JetBlue Vacations, I encountered several issues. The room I received did not match my online booking, and the hotel staff were unhelpful, claiming the manager was unavailable. The bathroom facilities were faulty and took two days to fix, the security safe didn't work, and I received a king bed instead of the requested two queens. Furthermore, a JetBlue flight delay caused us to miss a wedding event. This experience greatly disappointed me. My vacation booking number is [redacted], flight code XLBTOX, for the trip on 6/2-6/7/[redacted].

I had a flight booked for June 9th at 2:20pm but it was delayed and then cancelled, leading to significant inconvenience. I waited hours for assistance, experiencing back pain, and was eventually redirected to West Palm Beach. I had to arrange transportation and ended up at West Chester airport unexpectedly. To make matters worse, my baggage didn't arrive, and after more than 24 hours, the delivery hasn't been made. I've been unable to get my belongings, leaving me without essentials like clothing. This situation is unacceptable, and I am seeking compensation from JetBlue for the trouble I've faced. You can reach me at [redacted] if needed. The baggage report number is HPNB[redacted]13 and the Bag Tag is [redacted].

I need to file a complaint regarding my recent JetBlue flight, B6 [redacted], from New York to LAX on May 20, [redacted]. The flight was scheduled to depart at 5:29 pm but didn't leave until 10:30 pm due to JetBlue delays. Initially, we were told the delay was due to cabin crew members needing to be on this flight, which took over 2 hours. Subsequently, we spent 2 additional hours waiting on the tarmac. The pilot mentioned a route change necessitating refueling, leading to another hour of waiting, only to find out the crew we waited hours for was now disembarking the plane. After a delay of over 5 hours, we finally departed and arrived almost 6 hours late at LAX. To compound the issue, none of the TVs on the plane were functional. Unfortunately, this delay caused me to miss a family event that I had saved up for years to attend, and I couldn't meet some elderly family members before Covid. I am truly disappointed with this experience and am seeking reimbursement for the flight. Y. Bharrat [redacted]

My original flight with Jet Blue was rescheduled, but my paid seats and extra baggage were not transferred to the new flight. Here are the details: Record Locator: WIEFXF ORIGINAL FLIGHT: Orlando to Newark, Flight [redacted] on Fri, Aug 26, [redacted], for 2 Adults and 2 Children Extras: 4 Seat Reservations at £7.50 each totaling £30, and 4 Checked Bags at £22 each totaling £88, with a total payment of £[redacted] made on Nov 16, [redacted]. Jet Blue Extras Booking Confirmation and Travel Receipt received correctly initially. RESCHEDULED FLIGHT: Orlando to Newark, Flight [redacted] on Fri, Aug 26, [redacted], for 2 Adults and 2 Children The new flight states "NO Checked baggage allowance given," although I had paid for 4 bags. Despite Jet Blue agents reassuring me, the system shows that my new flight does not include checked bags. This creates uncertainty for my family's travel with 4 bags. I need the system to accurately reflect my paid extras for peace of mind.

I recently booked an international flight for my wife and two kids from RDU to Chennai on June 18, [redacted], with a connecting flight on JetBlue from RDU to JFK and then Emirates from JFK to Chennai. Unfortunately, our JetBlue flight was delayed causing us to miss our Emirates flight. When we tried to rebook with Emirates, they advised us to contact JetBlue. JetBlue, however, refused to assist and offered a rebooking two days later without providing any accommodation for our inconvenience. After enduring a frustrating experience at the booking counter, we had to spend an extra $[redacted] to rebook with Emirates. Though we finally secured a confirmation for the next day, the process was complicated and filled with uncertainties due to issues with JetBlue's control over the bookings. The lack of empathy and cooperation from JetBlue's supervisors at JFK Airport added to our distress during this ordeal. I am seeking answers as to why JetBlue's customer service was unsympathetic and unhelpful in this situation. Thank you.

I flew from Seattle to Jacksonville, FL via JFK on flight #B6264 on June 18, [redacted]. The original departure was delayed from 9:23 PM to 3:39 AM the next day. Due to changes, our connecting flight now departs from LaGuardia. We checked two bags in Seattle, one purple and the other red. Although Jetblue returned the purple bag two days later, the red one is still at JFK. JFK contacted me, saying they found the red bag and asked for a shipping address. I tried contacting the number they provided without success. Kindly deliver the bag to Brian Peterson at [redacted] Piper Glen Blvd, Jacksonville, FL, [redacted]. Please call me at [redacted] to confirm you received and understood the details.

Hello, I am reaching out because I recently received an email from Opodo regarding my flight booking. Unfortunately, the email was in French, and I had trouble understanding it. It mentioned something about a cancellation and provided a number to call for rebooking. However, when I tried the number, it did not work, making me concerned that it might be a scam. I would appreciate it if you could confirm the status of my upcoming flight with the booking reference number: [redacted]. I received an automated confirmation email from Opodo, and I want to ensure that everything is in order for my trip from London to Las Vegas on July 26th and the return flight on August 2nd. Thank you for your assistance. Best regards, David W.

During my flight from Seattle to New York on May 31, I was seated in the aisle exit row seat, which I paid a significant premium for. Unfortunately, my flight experience was marred by a Jet Blue employee seated next to me, who was in a "jump seat" at the window. Throughout the flight, the employee consumed several alcoholic drinks and repeatedly disrupted my entertainment by asking questions. Despite the crew eventually cutting off the employee's alcohol service, they continued to leave their seat multiple times, causing me inconvenience. The crew appeared limited in how they could address the situation as the employee seemed to be a pilot based on their attire. This experience was particularly distressing as I was returning from visiting my recently deceased father in the hospital. I am now contemplating avoiding Jet Blue for future travels due to this troubling incident, which has shocked those I've shared it with.

To whom it may concern, today marks one week since my arrival from JetBlue in San Juan, Puerto Rico, to JFK in New York. I am reaching out about my baggage report with number B[redacted]66 and confirmation number HSHQZM. I reported my missing luggage on June 20, [redacted], at 13:10, but I have not received any response. I have been trying to contact them, but they leave me on hold for hours without answering my call. All I have is in my red bag, and I haven't been able to recover it yet. I am in need of assistance to report the lack of protocols and irresponsibility on JetBlue's part. I am seeking reimbursement for my lost personal belongings. Your prompt help is greatly appreciated. Thank you. Sincerely, Mrs. R. P.S. Additionally, I want to highlight misleading baggage information provided when booking tickets online and the subsequent inconvenience caused. This has been a frustrating experience dealing with JetBlue Airways.

I have a JetBlue flight tomorrow and need to check-in. I am facing issues accessing my TrueBlue account. Despite numerous password attempts and failed password reset emails, I can't login. I tried re-registering, but it's declining since my email is linked to an existing account. I need help checking in and resolving my access problems. My ticket number is [redacted][redacted]. Unfortunately, I can't provide the confirmation code. There are two passengers: James Beer and Nancy File.

My name is Brian M. Song. I was on flight #[redacted] from JFK to IAH on 6/25/[redacted] at 7:35 am. We were asked to deplane for repairs, and upon returning, myself and other passengers were left behind. I was given a new ticket for the next day and assured my backpack would be at the IAH ticketing area. However, when I arrived, they claimed they did not have it and were unhelpful, even raising their voices at me. Despite numerous visits, my bag with essential items like my passport, money, and medication has not been found. JetBlue informed me there is no lost and found. I have reached out multiple times and filed a report ([redacted]) but have not received adequate assistance. I am disappointed by the treatment I have received considering I am not at fault for this situation.

I have been a loyal JetBlue customer for several years. When booking flights over the phone using the Veterans Advantage discounts, I was always able to pay with JetBlue points, which covered both checked baggage and carry-on. However, my most recent booking only included checked baggage when using points with Veterans Advantage. Today, on July 30th, when I attempted to book a flight over the phone with points and Veterans Advantage, I was informed that JetBlue no longer honored Veterans Advantage for point payments. It feels like JetBlue is doing a disservice to those who have served in the military by removing these small benefits, such as paying with points through Veterans Advantage. It seems like JetBlue may have initially offered these benefits as a way to attract veterans. Removing these benefits puts a financial strain on veterans. I hope JetBlue will reconsider reinstating these benefits for veterans. I have noticed that there are other airlines that provide more benefits than JetBlue. Social media can be a helpful platform for sharing reviews.

Hello, I'm Coscai Patricia. I traveled with your company on June 16 from JFK to Boston. My original flight was with American Airlines but operated by Iberia. Unfortunately, I missed this flight due to a series of delays. The initial flight from JFK to Boston with Jet Blue was canceled and then delayed for almost 8 hours, causing me to arrive in Boston around 6 o'clock. As a result, I had to find alternative flights from Boston to London and then from London to Madrid with Iberia. Upon arriving in Madrid, I experienced an 8-hour delay from my original schedule and my baggage was lost. I would like to file a complaint with your company regarding this significant delay and the issue with my checked baggage. Please advise on the procedure to seek compensation for the delay and the checked baggage fees, as I paid for services that were not fulfilled. I have attached my ticket for reference. I look forward to your prompt response.

I had a JetBlue flight scheduled but had to change airports last minute due to contracting Covid. After rebooking the flight using credit and cash, JetBlue unexpectedly canceled my flight the day of travel, rerouting me with an unwanted layover. Despite no assistance for accommodations, customer service mentioned I could cancel for a refund to book with a different airline. While I received a cash refund, the credit from my original booking still has not been refunded. I seek a refund for the entire flight due to the dissatisfaction with JetBlue's service and a reluctance to fly with them again.

I am accompanying my daughter to the States for university. They booked a return flight from Boston, but I mistakenly booked a three-leg journey from Nebraska to the UK. I am hoping to change my flight to a more convenient direct flight from Omaha to Boston. Kiwi refunded me $8 due to the ticket type. I am exploring options to cut costs. I appreciate any assistance.

On December 21, [redacted], my partner surprised me with a trip to Florida from Providence (PVD) to Orlando (MCO) on June 30 to July 5, [redacted], to celebrate our 8th anniversary. He arranged a package deal through JetBlue for flights and accommodations at Avanti International Hotel in Orlando. We planned to add a car rental but were shocked by the high cost. We decided to book it separately for a better deal. Excited for our anniversary, my partner splurged on the "Superior King Deluxe room with POOL VIEW." However, upon check-in on June 30, [redacted], we were informed that no pool view rooms were available, despite our advance booking. The staff explained that JetBlue sells hotel reservations to third-party sites, resulting in overbooking. Instead of the promised pool view, we got a room facing the noisy highway. This was disappointing as this long-awaited vacation was meant to be a break from my demanding job. I kindly request a refund to my partner's credit card for the missing amenity and any additional assistance you can provide to make up for this disappointing experience. Looking forward to your prompt response and a satisfactory resolution. Best regards, Bridget

I had a disappointing experience with JetBlue on the 7th and 17th that I'd like to address. Firstly, I lost my glasses on the plane and received unhelpful and rude treatment from a lady at gate 10. She laughed sarcastically and dismissed my request for assistance. Thankfully, a flight attendant was kind and provided me with a contact number. However, upon calling, I found it impossible to speak to a representative due to the automated options. On the 17th, my departure day from DR, I faced a flight delay without clear communication from JetBlue. Attempts to reach them for information were futile as calls went unanswered, and I had to endure a 5-hour wait at the airport due to the delayed departure. Additionally, I was subjected to an unexpected security check citing a vague reason about my last name, causing confusion and distress. Despite seeking simple information about the flight schedule from a flight attendant named Danielson, I was met with unnecessary hostility. Overall, my interactions with JetBlue staff were mostly rude and unhelpful, overshadowing the few who were pleasant.