JetBlue Customer Service Issues

I made a booking for 3 roundtrip tickets on Jetblue on 4/18/22, to depart JFK to PVR on 10/25/22 and return on 11/5/22. Initially, I had trouble booking due to a notice and tried again on 4/20/22, successfully booking with confirmation code ULNMIT. However, I received an email saying the reservation was canceled for being a duplicate. I can't access the 4/18/22 reservation on Jetblue's site and noticed I was charged twice by American Express, with the 4/18/22 charge being higher. I'm currently on hold with Jetblue and seeking help to resolve this issue. Thank you. J. M.

Dear JetBlue Customer Service, I had a flight booked for June 11, [redacted] from Bozeman to Boston, connecting to PBI, which was unfortunately canceled (Flight #[redacted]). The only alternative flight you offered departs Boston much earlier at 1:07 pm, causing me to miss my connecting flight to PBI and leaving me stranded. Despite my efforts to contact a representative, I was informed that no other JetBlue flights are available that day. If I choose to modify my return date, it will disrupt my work schedule, necessitating additional expenses for transportation and accommodation as my original arrangements end on June 11th. Considering the substantial cost difference with other airlines, I find it unjust that my friend and I must bear these unforeseen financial burdens resulting from JetBlue's cancellation. Could you please provide an explanation for this cancellation and assist with resolving this situation promptly? Your help in addressing this matter would be greatly appreciated. Thank you, Gloria C. Email: [redacted] Phone: [redacted]

Hello, I made a reservation last February 21 to travel with my spouse to visit our daughter in Orlando from 5/10/22 to 5/24/22. Unfortunately, unexpected health issues arose as I discovered I may have bladder cancer. Following surgery on March 31 and a confirmed diagnosis, I am beginning post-operative therapy for about 8 weeks, leaving my travel plans uncertain. I have been unsuccessful in canceling the reservation online or by phone at 1-[redacted]. I am seeking assistance in canceling the entire trip due to these circumstances. Please guide me on how to proceed with this request. Thank you for your understanding and support.

I need assistance with my upcoming flight from Boston to Sarasota on May 11-18 with the Confirmation # IWRVTD. I've been a loyal JetBlue customer for almost two decades and usually book my flights online without issues. However, last week I encountered confusion while trying to make a reservation on JetBlue.com. The prices displayed didn't match what the representative quoted me over the phone. Despite explaining the discrepancy, the agent couldn't provide a satisfactory explanation. Eventually, I found and booked a reasonably priced flight online, but the charges for a carry-on bag were unclear, especially regarding any potential fees. I hope to clarify if there are additional charges for my carry-on and, if so, how to prepay for them.

My wife's and my flight was booked well in advance, but unfortunately, it was cancelled a week before our travel date, leading to a rescheduled departure time that required me to take half a vacation day. On the day of departure, JetBlue left me a voicemail saying the flight was delayed, jeopardizing our connecting flight. After several unsuccessful attempts, I finally reached a JetBlue representative who instructed me to rush to Rochester Airport within half an hour to catch a flight from Buffalo. Upon arrival, there was no one at the ticket counter initially, causing further stress. Eventually, I obtained my tickets and a cab voucher to Buffalo Airport, where I barely made it to the gate in time for the flight. Due to these sudden changes, our return flight included a lengthy layover in Boston, with malfunctioning TV monitors on the flight. The overall experience was far from satisfactory, as our pre-assigned seats were not honored, and the travel disruptions caused significant stress and inconvenience. It was a disappointing and unreliable travel experience with JetBlue, especially considering the meticulous planning done in advance.

Hello, I am Kathleen Treubig with JetBlue TrueBlue membership number [redacted]. Last night, I made a booking for 4 tickets from JFK to Puerto Plata departing on September 21 and returning on October 1 for Treubig, Bonk, Henderson, and Henderson. I utilized $[redacted] from my travel bank and settled the remaining amount using my credit card on JetBlue's website. After receiving a confirmation with a record locator number, a notification popped up mentioning there might be one or two issues despite the confirmation, advising me to contact them. Unfortunately, I couldn't reach out but managed to print the page with the record locator, which was cut off because of a printing error. I suspect JetBlue may have sent relevant information to an outdated email address associated with my TrueBlue account. As I have changed my email and no longer have access to the old one, I kindly request JetBlue to reach out to me at [redacted] or [redacted]/[redacted] for a prompt resolution. Thank you.

Our flight from Chicago O'Hare International Airport to Fort Lauderdale was canceled about 7 hours before departure. We had to book a last-minute flight with another airline to make it to our cruise ship on time. I'm looking to utilize my travel insurance from Alliance, bought through my travel agents, to cover the cost of the replacement flight. I just need JetBlue to send me an email explaining the reason for the cancellation of Flight #[redacted] on April 2, [redacted], at 5:05 AM. They should cover cancellations due to weather, natural disasters, and air strikes. I have already received a refund for the original flight, so receiving the reason from JetBlue is the final step for using my travel insurance. Thank you.

Dear JetBlue Team, I have been frequently flying with your airline recently and want to address the issue I faced on my most recent flight. Flight #[redacted] from GEO, Guyana to JFK, New York was scheduled for April 15, [redacted], at 11:13 PM but departed after 2 AM on April 16, [redacted], experiencing a delay of more than 3 hours. Furthermore, upon arrival at JFK, there was a one hour and fifteen minute onboard ground delay due to no available gates for passengers. Although I appreciated the safe flight and courteous service, I am disappointed in JetBlue for not fulfilling the promised compensation for flight delays and onboard ground delays. As per the policy, I should receive $[redacted] compensation for the delays I experienced, but I have yet to see this reflected in my account. Additionally, I incurred personal losses from arriving at the airport early, amounting to over $[redacted]. I understand the challenges faced by the airline but believe that honoring compensation promises is crucial for customer satisfaction and trust. I hope my concerns are addressed promptly, and I receive the compensation I am entitled to. Sincerely, H. Raghubir

I need to change my return flight to an earlier time due to a schedule change. I've been attempting to book a new flight online to EWR for three days now, but I keep getting an error message during the payment process. The price has also increased from $50 to $[redacted] since Saturday. I have tried multiple cards, all resulting in the same error. I need to resolve this issue today and find it frustrating that the system isn't working efficiently, making it difficult to reach customer service for assistance.

During my recent flight on [redacted] from TPA to BOS, I had a frustrating experience with my seating assignment. I specifically booked and paid for a More Leg Room seat to accommodate my cat's carrier at my feet. The JetBlue representative assigned me seats 10C and 10D, despite my concerns as row 10 is an exit row. When I double-checked the seating chart online, I was not satisfied and called customer service. After a long hold, they assured me it was suitable for my pet carrier. However, upon arrival at the airport, I was told otherwise and moved to a row with no extra legroom. I am requesting a refund for the More Leg Room seat I paid for, as this was JetBlue’s error. My confirmation number is JPWSLK. Thank you. - E. R.

Hello, I am Jose Angel Chaparro Santiago with a reservation under the name Chaparro Santiago thanks to the Confirmation Code JARIUY. I have booked a roundtrip ticket from SJU to PUR for May 28th to June 23rd, [redacted], which has been fully paid for. I recently received an email informing me of a slight change to my return flight, which I believe is acceptable. However, I have encountered difficulties updating my traveler information or assigning seats to the changed return flight. The issues I am facing include receiving an "Emergency contact phone country code is invalid" error message despite following the provided guidelines for inputting the information in the proper format. Additionally, when attempting to assign seats for the updated return flight, I receive an error message stating that the request cannot be processed at the moment. As a family of two adults and two teens, we would prefer not to have separate seats on the flight, and we are concerned about missing the flight due to being unable to update our traveler information. I attempted to resolve these issues via chat with Maria, but encountered difficulties as she seemed unsure of how to address our concerns. If possible, please assist us with resolving these issues. Thank you.

Subject: Request for Ticket Refund Due to Unforeseen Circumstances Hello, I made a reservation for one ticket departing on Saturday, May 7, [redacted], on Flight B6 [redacted] from FLL to MBJ, returning on Monday, May 30, [redacted], on flight B6 [redacted] from MBJ to FLL. The ticket cost me $1,[redacted]. Unfortunately, I later discovered that I had contracted Covid-19. On Sunday, May 7, [redacted], I fell ill with symptoms such as a sore throat, high fever, cough, headache, extreme fatigue, loss of taste, and weakness. Emergency services took me to Broward Hospital in Broward County where I have been receiving treatment for the past 4 days due to my severe condition. Given my health circumstances and age (76 years old), I kindly request a full refund for the ticket purchased with my American Express credit card. I am unable to travel anymore and do not wish to postpone the trip for a year. Your understanding and cooperation in this matter would be greatly appreciated. Thank you for your consideration and assistance. Warm regards, R. Bienvenu [redacted] NW 45th Avenue Deerfield Beach, FL [redacted] Mailing address: PO BOX [redacted] Deerfield Beach, FL [redacted] [redacted] [redacted]

Subject: Disappointing Experience with JetBlue Flight [redacted] on May 15th To Whom It May Concern, I have been a loyal JetBlue customer for over a decade, appreciating the service the airline provides. However, my recent flight experience on Sunday evening was highly disappointing. Flight [redacted] from Orlando to New York JFK was scheduled for 8:06pm, but was continuously delayed. After waiting for nearly 6 hours, we finally boarded the plane where the lack of communication and poor customer service continued. Not a single flight attendant greeted passengers or provided any explanation for the delays. The constant delays, lack of transparency, and subpar customer service have greatly shaken my confidence in JetBlue. As a frequent traveler, I had high expectations which were not met during this journey. I urge JetBlue to address these issues to prevent future occurrences. I can be reached at the contact information provided below to discuss this matter further. Thank you, Shayne C. [redacted]

I have some complaints about Jet Blue: 1. My flight, originally booked eight months in advance for 8:45 AM, was changed to 6 AM due to delays. 2. Just 5 hours before the flight, they cancelled it and put my wife and me on separate flights. 3. After the cancellation, I couldn't rebook until 3:30 AM and lost $[redacted] for a hotel for the day. 4. The flight that was supposed to leave at 3:15 PM was delayed to 4 PM, causing further inconvenience. 5. They didn't contact us 24 hours prior to the flight being canceled. 6. When they notified us of the 6 AM cancellation, they called at 11:30 PM, which was distressing for my family. 7. My return flight, scheduled for 2:50 PM, was delayed multiple times, causing additional stress. 8. I wonder if overbooking caused these issues. 9. I believe I am entitled to compensation as per the Department of Transportation guidelines for flights delayed more than two hours. My vacation was seriously affected by these delays and cancellations.

Refund of Car Rental Penalty and Hotel Booking in New York due to Jet Blue Flight Cancellation - Confirmation Code: SZUUOB To the Jet Blue team, I had a flight on Friday, May 20 at 5:11 pm from FLL to LGA that was canceled by you on the same day. While at FLL airport, I was surprised to find out that first, the flight was delayed until 6:40 pm and then it was canceled. I had to travel for work and had to last-minute cancel the car rental and hotel reservation, leaving me in a difficult situation at work. You have already refunded the amount I paid for the ticket when I called, for which I thank you. Your staff informed me that the flight was canceled due to administrative issues, as there was insufficient available personnel. I ended up spending money on the hotel and car rental. I am requesting a refund of the penalties charged by these companies for the hotel reservation ($[redacted].16) and car rental ($[redacted].05) cancellations, as I incurred charges due to their same-day cancellation policies after your flight cancellation. I am asking for a refund of the total amount stated ($[redacted].21 - $[redacted].16 + $[redacted].05) via check to Wendy Pachas or a bank transfer. Additionally, I kindly request compensation in the form of travel vouchers or credits for future flights with your airline to make up for the distressing experience I faced at the airport, at work, with the hotel, and the car rental company due to the cancellations. I have attached screenshots of the refund amounts due from the mentioned bookings. Thank you for your assistance. I am confident I will continue to fly with you. Hoping for your support and understanding... Sincerely, Wendy Pachas

I redeemed my frequent flyer points for a flight costing $5.60, but I was billed $[redacted].00. My Jet Blue number is -[redacted]. A kind agent corrected the mistake, but the charge still appeared on my credit card. The transaction ID for the correction is [redacted]1. I am a loyal Jet Blue customer, appreciating their excellent service and spacious seats. I currently have [redacted] points remaining in my travel bank, equivalent to $[redacted].00. The confirmation number for my flight on July 5, [redacted], from JFK to PBI is BXYAEL, booked on May 12, [redacted], at 7:03 PM. When attempting to book the flight with my points online, it wasn't working, prompting me to contact Jet Blue for assistance. I understand mistakes can happen, and I look forward to this upcoming flight, especially since my recent hip surgery has kept me homebound. Thank you in advance for your assistance. Be well.

My recent experience with JetBlue was a complete disaster. I paid a staggering $[redacted].00 for a one-way ticket, only to have my flight canceled upon arrival at the airport. Despite our destination being Key West for important business meetings and a prepaid condo awaiting us, the next available flight was three days later. With no refund or compensation, we had to settle for a $[redacted] ticket, leaving us to foot the bill for a $[redacted] ride from Miami to Key West. The lack of assistance and rude behavior from the customer service staff was disheartening. To make matters worse, my service animal had to endure the ordeal as well. I hope to resolve this issue or receive credit towards a future flight. Thank you.

I encountered significant difficulties trying to book a flight online over a two-day period. The website repeatedly crashed and would not process my payment method. Contacting customer service led to extended wait times, multiple failed attempts at booking, and eventual disconnection after a two-hour call. Upon reconnection, the representative was unhelpful. Subsequent communication resolved the booking but mishandled the application of my travel credit, resulting in a significant oversight in a purchase exceeding a thousand dollars. Waiting on hold for further assistance to rectify this error was cumbersome. This entire experience with JetBlue has been exceedingly frustrating. I am disappointed by the customer service and technical issues encountered, leading me to reconsider flying with JetBlue in the future unless improvements are made promptly.

I am Martin Levy and my booking number is AJCNBV. On our flight from LAX to JFK on 5/26/22, the headset jack did not work. The solution was to change my seat, but that would separate me from my wife. I received a $50 credit, which seemed inadequate considering the Mint flight cost. During the JFK to LAX flight on 5/30/22, despite booking seats across from each other, the plane model change resulted in us being seated on opposite sides. Additionally, my video player malfunctioned, making it impossible to pause movies as needed. As registered travelers, we did not receive PreCheck on this flight, which was disappointing. Overall, our Mint experience left us dissatisfied.

Hello, my name is Michele Poux Collazo. I had a bereavement flight booked with confirmation number JHIUNU on May 20, [redacted], from FLL to LGA with a return date of May 26, [redacted]. Upon arrival at LGA, my luggage was delayed until the next day despite my urgent need to attend a funeral service early the next morning. The Baggage Report number is LGAB[redacted]79. I only received my luggage, containing my funeral attire and personal items, after 9 am, which was too late for the service as I was notified of its delayed arrival on a later flight. When I finally picked up my luggage, I discovered that the handle was damaged and the lock was broken. The check-in baggage employee informed me that JetBlue would not reimburse me for the inconvenience. I have photos of the damage and am disappointed as a loyal JetBlue customer. I am seeking reimbursement for the mishandling of my luggage during this difficult time. I kindly request your assistance in resolving this matter. Thank you for your help.