JetBlue Customer Service Issues

Last year, I booked round-trip flights for my daughter and me for a trip in April [redacted] using JetBlue Travel Credits and a credit card. In September and October [redacted], I received multiple emails about flight cancellations and rescheduling. JetBlue provided options to confirm, change, or cancel the flight. Opting to cancel, I was informed my flight was canceled on October 12, [redacted], and received emails detailing Jet Blue Travel Credits for each of us the same day. Today, when trying to use the credits, I discovered JetBlue had expired them ($[redacted] worth) the day after I canceled the flights. I wasn't notified about the credits expiring and want the $[redacted].29 USD per person credit reinstated. I received these credits as compensation for a previous flight delay where JetBlue provided no assistance to stranded passengers.

On February 7th, while flying on JetBlue from FLL to JFK on flight #[redacted], I accidentally left a bag onboard. I filed a claim that same day but have not received any updates from JetBlue yet. The bag contained sneakers, leggings, and a sweatshirt. Despite calling multiple times and attempting to update my claim, I keep encountering an error message prompting me to contact JetBlue with reference ID 8730e3f3-39aa-[redacted]-bc57-c8b44906cfc6. I have flown with JetBlue to FLL in October, November, and February, but this experience has been frustrating due to the mishandling of my lost items. My contact number is [redacted]. Kindly reach out to me as soon as possible. Thank you.

My husband and I have been flying with JetBlue to Aruba for years. We decided to get the JetBlue card to collect miles, and we've accumulated over 90,[redacted] points. However, living in Jacksonville, Florida means all flights involve an overnight layover at JFK, turning a 6-hour flight into 19 hours. We were informed JetBlue would partner with American Airlines, but there are no suitable flights available. Despite JetBlue representatives trying, we couldn't find a solution. We feel misled and frustrated. The card we invested time in is useless due to our location. We're disappointed with JetBlue's service and may have to switch airlines. Overnight layovers mean losing money on accommodations in Aruba. It seems unreasonable to expect us to travel to JFK and stay overnight for a flight the next day. We feel abandoned in Florida and regret getting the JetBlue card.

Subject: Luggage Damage Claim Hello, I hope you are well. I want to report damage to my suitcases during a recent flight. On my journey from Miami to Moscow via New York and Belgrade, my two 23 kg suitcases were mishandled, leading to significant damage. Despite the prompt delivery to my home address in Moscow, upon inspection, it was evident that the suitcases had suffered extensive harm. One of the suitcases has broken zippers, while the other has a crack and a broken wheel. These damages render the suitcases unusable for future travel. I have attached all relevant documentation, including boarding passes, baggage tags, loss reports, damage reports, and photos for your review. I kindly request your assistance in processing compensation for the damages incurred. Thank you for your attention to this matter. Best regards, I. Belousov.

Subject: Assistance Needed with JetBlue Travel Credits I'm reaching out on behalf of my son, Francis J. DeVito, who purchased 2 tickets from JetBlue for a trip from Boston to Washington state in July [redacted]. Due to the pandemic, they were unable to travel and were issued travel credits instead of a refund of over $[redacted]. Despite multiple attempts to use the credits, they were unable to find suitable flights as JetBlue did not serve the desired destinations and did not offer alternatives with their partner airlines. In a separate incident, my son had to cancel a trip to Aruba last October due to childcare issues. A JetBlue representative assured him that his points would be refunded to his travel bank, but to date, only $5.45 has been credited, instead of the original $[redacted]. He is now seeking help to have his travel voucher reinstated and transferred to someone else if necessary. Any assistance in resolving this matter with JetBlue would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Candida R. DeVito

As a long-time customer and stockholder, I want to express my disappointment with my recent experience on flight 61 from LGA to PBI. I choose JetBlue for the in-flight internet and TV services, which failed on this particular flight. Despite requesting a system reset, the staff initially refused, claiming they had done so when they hadn't. Eventually, a male flight attendant attempted it, for which I was grateful. However, the overall decline in service quality on the website and app is concerning. I believe that a basic level of courtesy should be maintained, especially when systems fail. I hope my feedback is taken seriously and improvements are made. Thank you for considering my comments. - Steven W. Gold Mintz and Gold LLP [redacted] Third Avenue, 25th Floor New York, New York [redacted]

Subject: Concern Regarding Recent Flight Experience Dear JetBlue Customer Service, I am reaching out concerning my recent travel experience from Jacksonville to Boston. My outbound flight on Monday, 2/20 (flight [redacted]) was excellent with no issues. However, my return journey on Friday, 2/24 proved to be challenging. Initially scheduled to depart Jacksonville at 11:13 am (flight [redacted]) with a layover in LaGuardia, I encountered several flight changes. Despite being notified of a delay to 12:24 pm, subsequent emails indicated an earlier departure at 11:59 am and a canceled connecting flight from NYC to Boston. After being rebooked for a Saturday flight with inconvenient layovers, I sought assistance at the airport. The helpful customer service staff rescheduled me for a 2:30 pm flight via Charlotte to Hartford, which was then delayed, jeopardizing my connection in Charlotte. After further changes, I eventually boarded a 6:00 pm flight with a layover in Philadelphia, arriving in Hartford past 10:00 pm. My sister's additional travel to pick me up resulted in unexpected expenses, adding to the inconvenience I faced during the day. While I am grateful for the customer service assistance, I believe some form of compensation for the incurred expenses, stress from multiple flight changes, and inconvenience to my sister would be appropriate. Despite this experience, I appreciate JetBlue's usual excellent customer service and hope to continue flying with your airline in the future. Thank you for your attention to this matter. Sincerely, Andrea Scott

Dear Concerned Party, Our flight, number [redacted], was scheduled to depart at 12:27 pm from JFK to SLC. We arrived at the gate at 12:13 pm, only one minute after the original gate closed at 12:12 pm. Despite the flight delay to 12:37 pm and explaining our situation to the gate agent at gate 7, he was unyielding and impolite towards myself and my companions. We were informed that our belongings would be on the flight and delivered to Utah. However, when we inquired about our next steps and securing another flight, the gate agent was unhelpful and continued to emphasize our tardiness. We were eventually re-booked on a different flight, resulting in a prolonged six-hour wait. This experience has left us disillusioned, especially since our loyalty lies with JetBlue. The lack of understanding and disrespect shown by the gate agent during a delayed flight has left us reconsidering future travels with your airline. I hope improvement can be made in handling similar situations in the future. Thank you.

After traveling from Bangkok to Minneapolis via Qatar Airways with a connecting flight on JetBlue, I found both my backpack and suitcase to be very wet upon arrival in MSP. The wetness affected the contents, particularly my new Thai handmade printed clothes, causing ink to transfer onto the liner and other garments, ruining books and stationery. I reached out to Qatar Airways to file a complaint, but they redirected me to JetBlue for resolution.

Hello, I wanted to bring to your attention that there has been a change to our JetBlue booking (YPFXDS/Cappadonna), which unfortunately has caused us to miss our connecting flight to CUN. This change is not acceptable to us, and we cannot proceed with the new itinerary. As there are no suitable alternative flights with JetBlue, we kindly request the cancellation of the entire booking. Additionally, we would appreciate it if you could process a refund to my credit card as I will not be traveling to the USA within the next 12 months. Please respond to [redacted] with your confirmation. Thank you for your prompt attention to this matter. Best regards, M. Cappadonna

My JetBlue Flight #[redacted] from New York, NY (JFK) to West Palm Beach, FL (PBI) was initially delayed. The original departure time of 5:25 PM was changed to 6:45 PM. However, I later received an email stating that the flight was cancelled and I was rebooked on a inconvenient flight via Raleigh, arriving at Fort Lauderdale (FLL) at 8:50 am on Monday. Instead, I prefer a different option. There are other flights available from JFK to FLL, PBI, or MIA on JetBlue affiliated airlines. I am looking for a new flight as soon as possible for my trip to Florida.

I recently made flight reservations for my co-worker, Thomas Bower, with Jetblue. Unfortunately, due to unforeseen circumstances, he missed his flight and couldn't reach Jetblue to reschedule. As a result, he booked a flight with another airline. Surprisingly, his return flight with Jetblue got canceled. I'm curious if the cancellation is related to it being part of a roundtrip fare. Since one leg of the trip was booked with Blue, I'm hoping we could possibly receive a credit for at least part of the roundtrip flight. Your advice on this matter would be greatly appreciated. Thank you.

Our group of three experienced a flight cancellation on February 28 on Flight [redacted] from LaGuardia to Sarasota, FL. While at LaGuardia, JetBlue contacted us to inform us that our new flight was departing from Newark to Tampa, resulting in unexpected travel expenses and a long drive from Tampa to Sarasota. The lack of communication, unawareness by LaGuardia agents, and multiple delays on our return flight (Flight [redacted]) left us frustrated. The experience was disheartening, with no explanations or apologies provided. Despite filing a complaint with Miguel on March 6, [redacted] and appreciating his assistance, there has been no follow-up or resolution from JetBlue since. The suggested $50 credit feels inadequate given the ordeal we endured. We hope for a more professional response from JetBlue regarding our complaint.

On March 10, [redacted], my partner and I traveled to Houston for a birthday celebration he organized for me. Unfortunately, during the flight, the TV in my seat wasn't working as the plane was full. Upon our arrival in Houston, we were informed that our luggage was left in New York and would only be delivered the following day. Despite explaining that we have a JetBlue card with no luggage fees, we were only offered a $30 credit. On March 11, we had to purchase clothes for the day since our luggage hadn't arrived. Despite several calls, we were given conflicting information about our luggage's whereabouts until customer service confirmed it was en route. We waited for the luggage on my birthday evening, but it never arrived, forcing us to cancel the event. After more back and forth, we found out our bags were in a warehouse outside the airport, causing further delays until we retrieved them at midnight. As loyal JetBlue customers, this experience was deeply disappointing, especially on my birthday weekend. I am requesting a $[redacted] travel credit for each of us to compensate for the inconvenience and lack of resolution. Traveling with JetBlue has always been a pleasure, and I hope for a better experience in the future. Thank you. - M.A.

Hello, On March 7th, I traveled from Puerto Rico to Japan. During boarding in Puerto Rico, I was informed that my luggage would go directly to Japan, but it turned out that my bags were left in Boston. This led me to return to Narita Airport in Japan to file a claim, losing a day of my vacation to resolve the issue. The luggage took 3 days to arrive, leaving me without any clothes. I had to spend on clothing, personal hygiene products, and skincare. Upon return to Puerto Rico, both suitcases arrived scratched and damaged, with 2 facial cleaning devices missing. Melva de Jesus [redacted] # for lost luggage: [redacted] # for damaged luggage: [redacted] JL [redacted].

I arrived on a flight from Trinidad and Tobago at 12 a.m. despite the delay. It's now 2:30 a.m. and I'm still in a lengthy queue at immigration. I have a flight to Amsterdam later today and I may not get to use the hotel I prepaid for. Is this a common occurrence when flying JetBlue? I am seeking some form of compensation. I have traveled extensively, but never encountered a 3-hour wait for passport control. Best regards, A. Regis

I am Sadia Ali. I flew on a JetBlue flight from JFK to Guyana on March 25, [redacted]. When I boarded, I had to place my handbag in the overhead bin due to limited space, as instructed. Upon arriving home and opening my bag, I discovered that my purse was open. Inside, my Apple EarPods were missing from their case, which was supposed to be inside my purse in the handbag. Upon closer inspection, I noticed that the EarPods were gone along with $20,[redacted] Guyana dollars and $[redacted] USD. I am very upset about this incident and feel that my belongings were not secure as promised by JetBlue. I am requesting a thorough investigation and appropriate compensation for the lost items. My handbag tag number is 9[redacted]97. I hope this matter can be resolved promptly. Thank you.

I have been a Mosaic member for several years, spending over $50,[redacted] a year on my Jet Blue Mastercard. I have hundreds of thousands of miles and fly Jet Blue every chance I get. I've been a loyal member since Jet Blue's early days. I called JetBlue Mastercard to check my spending from Jan [redacted] to today, which totaled $57,[redacted].81. My Mosaic number is [redacted]. When I called the Mosaic phone line, they said I don't have status for [redacted], but I do for [redacted]. This isn't right, considering my long-time loyalty. At 81 years old, I'm uncertain about my health in [redacted]. I've already booked three Jet Blue flights for [redacted] and an Icelandair flight in July. I kindly ask for my Mosaic status to be reinstated for [redacted].

I am Roger M. Augustin writing to address a baggage concern. I was charged twice for my bags at the airport despite pre-paying for them when booking my ticket. Due to time constraints and a long line at the airport, I had to pay again. Here are the details: Code: KDFUJO First Bag: $35.00 Second Bag: $45.00 Total Paid: $80.00 Flight: JFK086 I would appreciate assistance in resolving this issue for my next flight. Thank you.

Today, I got an email about my flight from San Diego to JFK on 4/3/23, claiming my credit card wasn't charged and asking me to log in to check. I know my card was charged; I have the JetBlue receipt. Yet, when I looked at Manage My Flight, my seat choice was gone. As a disabled passenger, I require a seat at the front, which I previously selected. Please reinstate this seat for me. Best, Joanne F. Davis