JetBlue Customer Service Issues

I experienced two delays today at McCarran airport. Initially scheduled to depart at 10:42 AM, it's now past midnight and I'm still at gate D1. I noticed a different plane number boarding and asked about it, only to be directed to gate D32 without any notification on my phone. Despite being there for a while, I hadn't heard any announcements. The gate agent was unhelpful and insisted there were multiple announcements made. The situation worsened when they announced device charging and screens were out of service, which was frustrating considering the money spent on the flight. The staff's rudeness and lack of updates left me dissatisfied and led me to vow to avoid JetBlue in the future, opting for Delta instead. The next morning, a flight attendant's inappropriate joke further soured the whole experience, compounding the unprofessionalism I encountered throughout the journey.

Esther G., Gavriel B., Meira B., and Max B. TSAFRT confirmation code. Today, I experienced significant frustration due to the numerous delays affecting our flight. While my family members traveling to the same destination were unaffected, we were kept waiting from 1:50 to 5:45 before departure. This prolonged delay caused us to miss meals, lose work hours, and handle two challenging children. Upon verifying that weather was not the cause, I recall receiving $[redacted] compensation per ticket for such delays in the past. I am seeking similar compensation for the stress and financial burden incurred during this incident. I am hopeful that JetBlue will address this matter promptly.

Hello, I would like to address an issue I encountered with my booking for flight B6 22 from Montego Bay to Orlando on April 11, [redacted]. The flight was scheduled to depart at 9:05 am. I checked in on time and completed all the necessary requirements, but unfortunately, I was informed that I could not fly because I had received a full vaccination on April 05, [redacted]. I did not see any flight restrictions regarding Covid-19 from Jamaica to the United States, and I am still eager to travel there as soon as possible. I require assistance in changing my flight and an explanation for this situation. Thank you.

My name is Karla Villacreses (confirmation number KMJAOK), and my boyfriend, Douglas Stombock (cvxfzn), were planning to get engaged in Quito and had a flight from DCA to UIO. Unfortunately, due to flooding at FLL, our flight was canceled. While we understand this was out of JetBlue's control, the staff at the front desk were not helpful. They only offered to reschedule our flights for Sunday without any accommodation, unlike some other passengers who were provided with solutions by American Airlines. As a result, our plans were ruined, our bags are wet, and some of our belongings were damaged. Despite being at the connecting flight, we were not assisted, while others who arrived later received help from other airports, including MIA with American Airlines. After speaking with Samantha, the JetBlue supervisor at FLL, she mentioned no possibility of accommodating us or providing a full refund. We had to make our own reservations on American Airlines flight AA833 from MIA to Quito tomorrow at 09:30 without JetBlue's assistance. I kindly request if you could consider covering this expense as part of the refund we still require from FLL to UIO. We also incurred additional costs, such as $[redacted] for an Uber. It seems only fair since JetBlue and American Airlines have a partnership, and we were overlooked by the front desk staff. Thank you.

I recently received an email stating that my flight in three days does not permit a carry-on. I attempted to contact support through chat, and was informed that bringing a carry-on will incur a $[redacted] fee. As a loyal True Blue member and regular JetBlue customer, I have never encountered this situation previously. It wasn't explicitly stated during the booking that carry-ons were not allowed, so I unintentionally booked a flight under these conditions. Seeking assistance to address this situation promptly.

I encountered an issue while trying to book a return flight from Montego Bay, Jamaica to Orlando MCO airport for May 16, [redacted] to May 22, [redacted]. After entering my card details and attempting to finalize the purchase, I received an error message regarding my card information. Following this, my bank informed me of an approved purchase at JETBLUE airlines for USD$[redacted].02, yet I have not received any flight confirmation from JETBLUE. The authorization number provided by the bank is [redacted].

My JetBlue flight from NYC was canceled three hours before departure with no assistance provided for accommodations or alternative flights. Trying to find a hotel in a fully booked New York City over the weekend was challenging for my family, including a toddler. JetBlue only offered a partial refund, leaving us stranded. We had to resort to taking a cab to Newark Airport and purchasing tickets with United to return home. I am seeking a full refund for our JetBlue tickets, reimbursement for the cab fare, and additional expenses incurred for the United flights.

My spouse and I, along with our family, have been loyal JetBlue customers for years, flying at least twice annually for vacations and work trips. We are True Blue members and JetBlue credit cardholders, but our recent experience with Flight [redacted] from Providence to Orlando was frustrating. Originally scheduled for 8:30 PM on a Saturday, after multiple delays, the flight was canceled at 2:00 AM, forcing us to rely on family for a 2:30 AM pickup. Rebooked for a Monday flight out of Boston, our 4-day Disney trip was cut to less than 2 days. Upon landing in Orlando after further delays, we were diverted to Jacksonville due to a storm, spending 5 hours on the tarmac before arriving in Orlando. Our return flight was also delayed, resulting in us reaching Boston at 3 AM, causing significant inconveniences and costs. Despite these challenges, we received only $[redacted] per ticket in compensation, which felt inadequate considering the lack of communication and ongoing issues throughout our journey. Disappointed by JetBlue's handling of the situation.

Good morning, On April 4th, my children, S. and M. Naparstek, traveled with their baby using a flight with the confirmation number JEXIDJ. Unfortunately, JetBlue mishandled their baby's carriage during the trip, resulting in the top hood being broken. Despite attempting to contact JetBlue multiple times, they were left waiting for extended periods on the phone and were unable to resolve the issue during the call. This incident occurred during a significant family event, and the damage to the expensive carriage is unacceptable, especially given their previous positive experiences with flights. I believe some form of credit should be offered to rectify this situation. We are frequent customers of your airline and hope for a satisfactory resolution.

Flight [redacted] on April 26 to Newark was delayed for several hours. We were given a breakfast voucher, but I believe it's inadequate considering the high food prices at the airport. Just a breakfast doesn't make up for the stressful situation we experienced as we needed to see my sick brother in the hospital early. I think more should be done for the passengers as we pay a lot for our tickets. I hope this issue can be resolved. Thank you.

I missed my flight due to an apple wallet boarding pass error. The departure time displayed in my wallet was later than the actual departure time. A representative previously explained that the wallet reflected an earlier flight delay that was resolved after I added the boarding pass. I have been rebooked on a new flight but would appreciate accommodation in a hotel for the night. I believe this error was not caused by me and should not be my responsibility.

During my recent trip from Grand Cayman to New York JFK on JetBlue B6 [redacted] for a business trip, there was an unfortunate incident with my checked luggage. Upon arrival at my hotel, I discovered that one of the two bottles of wine I had packed in my suitcase had broken, causing the wine to spill all over my clothes. These bottles were intended as gifts for my brother, and I had successfully transported a similar setup on previous flights with JetBlue B6 [redacted]. This is the first time I have encountered such an issue, despite frequently traveling with wine bottles. I am aware that JetBlue offers coverage for luggage damage and would like to proceed with filing a claim. Booking Reference: XMXSOS E-ticket: [redacted][redacted] Name: Yong Yang

I love your airline, but I had a frustrating experience today when my seat was the only one with a non-working TV, despite all the others around me working fine. The flight attendant kindly offered a People magazine and a food box, but couldn't fix the TV. I choose your airline for its great inflight entertainment, but had to endure silence on my flight from SFO to Boston. The WiFi kept going down and failed to come back up, forcing me to give up on it due to low phone battery. It's disappointing that there are no AC outlets at every seat. I understand technical issues happen, and I appreciate the flight attendants' efforts, but it's frustrating given high ticket prices. Reliable internet and working entertainment would make a big difference for many customers. Thank you for your attention.

I made a reservation for a flight from Orlando to Albany, NY on June 29 at 12:30 PM, with a return flight from Albany to Orlando on July 3 at 4 PM for 2 adults. Unfortunately, I did not receive an email confirmation and was unable to access the website due to computer issues. I am Henry Groth and my wife is Jean Groth. We reside at [redacted] SW 88 CT., Ocala, FL [redacted]. Please provide me with the flight numbers, departure times, and assigned seats for both legs of the journey to and from Orlando. My email is [redacted]

Hello everyone. I have a reservation from Boston Logan to LaGuardia NYC on June 10 with confirmation code EADDXL. Originally, I only bought a one-way ticket, but I now wish to add a return flight from LaGuardia to Boston Logan on the 11th in the evening, aiming for a 9 PM departure. I am curious about how to include the return leg in my existing itinerary and whether it would be more cost-effective than booking a separate one-way flight back. Thank you. Best regards, L. Kaufman

On June 2, [redacted], I flew with JetBlue from POP Puerto Plata to La Union, on flight #[redacted] to New York, with an onward journey to Abu Dhabi then Mumbai. When I arrived home around 4:15 am, I noticed that one of my bags had a crack and a wine bottle was missing. Another small blue bag with two Johnny Walker whisky bottles was intact. I have been traveling for 24 years and never encountered a missing item like this before. I contacted JetBlue customer service, filed a report, and they are looking for the missing wine bottle. I am a crew member for Carnival Cruise Line and usually don't file claims for minor damages, but I would like JetBlue to replace or repair the damaged luggage. I hope for a prompt response as I will be traveling soon and need a reliable luggage for my trip. Thank you, James Anthony Cruz.

We recently flew on JetBlue flight number [redacted] from West Palm Beach, Florida to Washington DCA, a two-hour journey on June 16, [redacted]. However, the flight was severely delayed, causing us to arrive at our destination well after midnight the next day. This unexpected delay has been extremely frustrating and disappointing. We plan to file a formal complaint regarding this matter as it has been an unpleasant experience with JetBlue, causing unnecessary stress. As a result, we are requesting a refund for our return flight to West Palm Beach scheduled for June 23rd. We hope to receive a prompt response and resolution to this issue to avoid any similar incidents in the future.

Yesterday, on June 16th, I took a flight and unfortunately, upon checking my suitcase today, I noticed it was damaged along with the monitor inside. This monitor has traveled with me before without any issues, but due to the damage caused by JetBlue, it is now nonfunctional. The suitcase also sustained severe damage to one of its corners. The monitor cost $[redacted] and the suitcase was $[redacted], both in USD.

I experienced unpleasant service on JetBlue flight B6 [redacted] today. While boarding, I had a conversation with my husband about ongoing delays, which was overheard by a flight attendant named Ryan. He gave me a disapproving look. Upon reaching my seat, I accidentally sat in a dirty seat with trash and what looked like a bloodstain. I asked a female flight attendant for cleaning supplies, but the seat's rightful occupant arrived. I then pointed out the mess to her. The flight attendant stayed a few rows away and tried to hand me a napkin, urging me to clean it myself, causing a dispute. Another male attendant, Ryan, intervened aggressively, giving me an ultimatum to be silent or leave. When I asked to speak to the captain about the issue, he walked away. Ryan instructed me to gather my belongings and exit due to my perceived disrespect toward the crew. Other passengers witnessed this and were shocked by the treatment. I am confused if this reflects JetBlue's official policy on customer relations.

Returning to Ft. Lauderdale from a 3-day trip to Jamaica, my family encountered disrespectful treatment at the JetBlue check-in counter. Two agents were rude to us. When I pointed out the rude behavior, one of the agents, Cion, marked our boarding passes with red ink. When questioned, he hesitated to explain. I am curious if this is JetBlue's standard procedure. It would be helpful for the public to know. After this experience, we will reconsider traveling with this airline. We plan to share our story with friends and family. It seems we were targeted for speaking up against their behavior. Additionally, we observed similar mistreatment of other passengers by these agents.