JetBlue Customer Service Issues

My suitcase has been missing since October 21st. I took Jetblue flight [redacted] on October 21st from Los Angeles to San Francisco because American Airlines canceled their flight [redacted] on the same date and endorsed me to Jetblue so I wouldn't have to stay in the airport all night since I am a minor, 17 years old. American Airlines handed over the suitcase to Jetblue on October 22nd with claim number LAX AA[redacted]5. As of now, I have not received the suitcase and I have to return to Bolivia. Please advise me on what steps to take to claim it. My situation is urgent as I do not live in the United States, I am just visiting. I am looking forward to your prompt response. Thank you. -VLS Galvarro Nationality: Bolivia Date of Birth: Feb 04 [redacted] Passport: GE25509

Subject: Issue with Flight and Lost Baggage Dear Customer Service, I am writing to report an issue that occurred during my flight from SJU to JFK on October 31, [redacted]. The flight (B6 [redacted]) from JFK to Doha (QR702) arrived in Doha one hour late, causing me to miss my connecting flight to CCU. Qatar Airways offered to reroute me to Mumbai for work, and my luggage was supposed to be transferred to the Mumbai flight (QR556) on November 1, [redacted]. Unfortunately, upon my arrival in Mumbai, my two check-in bags were missing, and despite reporting the issue to Qatar Airways, I did not receive a file reference number. Qatar Airways mentioned it was an error on JetBlue's part. I kindly request immediate assistance from JetBlue to locate and deliver my missing baggage by November 4th as I have already waited for 48 hours without any updates. I seek prompt communication on this matter and appreciate a response via this email address to keep a record. Best regards, Anil C. Address: Krishna Jama Koli Marg, Diwale Gaon Sector 14 Belapur, Navi Mumbai [redacted]

During my flight to SFO, I requested a drink from the flight attendant and it took over 45 minutes to arrive. The seats were uncomfortable, causing pain in my back and lower spine upon landing. I found it difficult to locate all the outlets. The flight attendant seemed more focused on chatting with other passengers than attending to all passengers. I was alarmed to learn during my return flight about a protocol breach involving the cabin entrance when the captain or copilot left. The service received, crew behavior, and safety procedures raise concerns for the price paid for the ticket. I am uncertain if I will choose JetBlue for future flights. Flight Ticket number [redacted] Frequent Flyer JetBlue - TrueBlue - [redacted] Seat 1D Checked Baggage Allowance 2 bags Flight Ticket number [redacted] Seat 1F Checked Baggage Allowance 2 bags

I have been a loyal JetBlue customer for years, as has my girlfriend. We recently tried to book flights from NYC to SXM St. Maarten for January 4th to January 10th. We wanted to fly Mint class on the outbound flight but found out it was only available for the flight to St. Maarten; for the return, we would have to fly Blue Extra. When we tried to book online, we couldn't, so we called JetBlue. The first representative had trouble understanding us, so we were transferred to a supervisor who informed us that there might be issues with the listed rates, and we might have to pay more at the airport. After multiple frustrating calls, we expressed our disappointment and considered flying with Delta instead. Shortly after, we received a call from ASPI offering to assist us, even though it was not JetBlue. This whole experience was disorganized and unprofessional, causing us to question JetBlue's service quality compared to past experiences.

I cancelled reservations for two to FLL in [redacted] due to COVID-19 and banked the amount through Cheryl Travel in Westport, MA. I was informed that the funds would be available for use until March [redacted]. I am now unable to reach the travel agency and suspect they may have closed. How can I address this situation and determine if I can still book a reservation? Unfortunately, I do not have the relevant paperwork on hand as it has been misplaced. Joan and Harry McKinley from S. Dartmouth, MA, seeking clarification on whether a) we can book a new reservation or b) receive a refund from the travel bank.

On October 20, [redacted], I departed from Newark Airport to Las Vegas, marking my first flight in five years. I boarded flight #57 at 9:40 am and settled into my seat. The flight had two attendants, a white male, and a black female. The black female, possibly named Dana, delivering pre-flight instructions, seemed disgruntled and unwelcoming. When she later passed by with the beverage cart, her demeanor was annoyed and devoid of a smile. What troubled me was the BLACK LIVES MATTER pin on her blouse - a political statement that surprised me. I questioned if JetBlue approved of this behavior. Consequently, I declined any beverages from her. The stewardess's evident bias made me uncomfortable, raising concerns for my safety. - M.R.

Hello, I am traveling to Costa Rica with my family of five on Christmas Day and flying back to California from Liberia Airport on January 1st with Jet Blue. Before our flight to the US, we know we need a Covid test, but I'm confused about which test is accepted. Can we use the antigen test or must it be a PCR test? The CDC website mentioned a PCR test was required as of November 8th, but Liberia Airport indicates the US accepts the antigen test. I want to be sure and would like clarification from Jet Blue. Thank you, T.B.

I recently used 14K TrueBlue points per ticket to book a trip to Aruba. While checking for price changes, I accidentally canceled my itinerary, causing the ticket price to increase to 20K points per ticket when I tried to rebook. Despite multiple attempts to resolve the issue over the phone and online, I was informed that nothing could be done to help me. I have been a loyal JetBlue customer for many years and felt frustrated that I couldn't get any assistance after making a genuine mistake. It was not about seeking a cheaper fare but rectifying an unintentional cancellation. I hope that someone with the authority to make exceptions can address this situation and prevent loyal customers like me from facing unnecessary penalties.

My spouse and I made flight reservations to and from Cancun months ago with Confirmation Code HBOIXE. We agreed to several flight changes except for the last one. The final change involved returning from Cancun to LAX then to Hartford with insufficient time for customs and our connecting flight to BDL. We opted to reject this change and chose an alternative nonstop flight to Hartford for an extra $[redacted] each, totaling $[redacted]. The flight duration was supposed to be 3 1/2 hours, but it was diverted to JFK, causing numerous issues like manual boarding due to a technical error. What was meant to be a direct 3 1/2-hour flight became an 11-hour ordeal. While appreciative of the $[redacted] service credit received for each of us, I believe we deserve a refund or additional service credit as compensation for the $[redacted] spent on direct flights that we didn't receive.

Subject: Complaint about Flight [redacted] on Nov 13th On Saturday, November 13th, my family and I had a dreadful experience on Flight [redacted] from Cancun to JFK. The issues started at the chaotic Cancun terminal where JetBlue was located. Despite a sign indicating we were in "A," we were actually in "C." The long line at "C" led us to an agent who was unhelpful, only relenting when my wife spoke to her in Spanish. Customs was also challenging, with a shortage of security bins causing delays. Boarding the plane involved a crowded bus, which was concerning given COVID precautions. The crew's behavior was harsh, and they even ran out of snacks without apology. Upon arrival at JFK, the congestion and disorganization continued, with baggage delays and a lack of assistance from JetBlue staff. This entire ordeal, lasting hours and mishandling basic procedures, has left us highly dissatisfied customers. Stephen Fink

Good Afternoon, I'm writing to address an issue regarding a ticket I purchased for a friend on Oct **, ****. Unfortunately, my friend was unable to board the flight due to not having a visa, even though he was in transit. Expedia advised me to contact JetBlue directly for a refund. Ticket Details: Receipt for Itinerary [redacted] Oct **, **** - Oct **, **** Booked Items: Flight: Providenciales (PLS) to Philipsburg (SXM) Depart: **********, one way ticket Flight Protection Plan Coverage Dates: ******** - ******** Traveler Information: Joel Jex Mark - Adult Ticket #: ************ Cost Summary: Booked Date: Oct **, **** Traveler: Adult $***.*** Flight $***.*** Taxes & Fees $***.*** Flight Protection Plan $**.*** Total: $***.*** Paid: $***.*** All prices quoted in US dollars. Thank you for your attention to this matter.

Hello, I am a member of the Mosaic program and recently applied for a JetBlue Plus card after picking up an application on a flight. Our household has a high six-figure income and a credit score of [redacted]. Although our credit score was once over [redacted], it lowered slightly after refinancing our mortgage last year. We pay off our Costco VISA card in full every month and wanted to add a card with JetBlue perks. However, Barclays denied our application citing "too few accounts with sufficient satisfactory performance." They also mentioned that the reporting agency did not influence their decision and couldn't provide specific reasons for the denial. We have a mortgage and two car loans with impeccable payment records. It seems that other well-qualified applicants have faced similar issues with Barclays and their JetBlue Plus card applications. I just wanted to inform JetBlue about this experience and how it has affected our relationship with them.

My flight AA4671 from RIC to JFK on November 28th at 8:10 pm was delayed. Due to this delay, I missed my connecting flight [redacted] from JFK to LAX at 10:30 pm the same day. The connection involved switching from American Airlines to JetBlue, requiring me to take a shuttle to another terminal, which further complicated the situation. Despite the JetBlue representative arranging for me to be booked on the next available flight to LAX (flight [redacted] at 7am the next day), the unforeseen overnight stay incurred additional costs for accommodations, parking, and work adjustments. I am kindly seeking reimbursement for the missed flight [redacted] amounting to $[redacted].20 or flight credit for future use.

On December 1st, my confirmation number was CRKAJB for Flight [redacted] from Buffalo to JFK. I paid an additional $28 for seat 1B only to find out the TV was broken. This issue has occurred twice in the last two months, and it is frustrating that it hasn't been resolved. Upon notifying a flight attendant, I was shown a broken cover on the handle to the plane’s entry door, which is also unacceptable. I am hoping for a refund for this experience.

I am experiencing difficulties using the computer due to being elderly and having low vision. I am looking to book a flight from Westchester White Plains airport to Orlando, Florida. My preferred departure dates are January 16 or 17 around 9 AM, and I would like to return on January 22 in the early evening. I prefer the cheaper option between the two dates. I have heard about different categories for each flight but am unsure about their meanings. Can you assist me in making a reservation?

I have experienced the disappointment of having two JetBlue flights cancelled. The first flight, with confirmation code (UVFYBR), was scheduled for June 4th from JFK to O'Hare departing at 8:00 AM and arriving at 9:45 AM. 27,[redacted] TrueBlue points were deducted along with $11.20 for taxes. The second flight, with confirmation code (GBFVMW), was also on June 4th from LaGuardia to Denver departing at 7:47 AM and arriving at 10:19 AM. This time, 20,[redacted] points were taken along with $71.20 for baggage and taxes. As a long-time TrueBlue member, I am incredibly frustrated not only by the cancellations but also by the 48,[redacted] points that have not been returned to my account. Please reply to this email and provide guidance. I urgently need to rebook the flight using the missing points. Thank you, Philip Beck

On our recent flight from Montego Bay, Jamaica, we encountered issues with the TV system. Initially, the screen was not working for about an hour. After a reset, the picture showed, but there was no sound, which was disappointing especially with many children on board, including one seated next to me. The flight, scheduled to depart at 2:18 PM and land at 6:00 PM, experienced delays. Boarding happened around 3:00 PM, and departure was around 3:30 PM. The aircraft did not touch down until after 7:00 PM. Our flight number was [redacted].

Hi everyone, I had to cancel my flight because of Covid-19 and an earthquake in Puerto Rico. JetBlue mentioned the tickets needed to be used by April [redacted]. Unfortunately, due to our age and the current world situation, we won't be able to use them and don't have anyone to sell them to. Despite our requests, we were denied a refund twice, and the credit is in our account. JetBlue's customer service wait times are long. How can we proceed to get a refund? Any assistance is valued. - Steve and Beatrice Carosella

Regarding Flight [redacted] on Monday, December 13th, the flight was traveling from JFK to Burbank but was diverted to LAX due to poor weather conditions. Passengers, including myself, were advised that shuttle service would transport us from LAX to our original Burbank destination. Despite arriving at LAX by 8 pm, the bus arrived nearly 2 hours later. The delay was challenging, especially for individuals with disabilities, elderly passengers, and families with young children. Jet Blue was aware of the situation prior to departure from NY, and accurate arrangements should have been made promptly. Many passengers opted for their own transportation due to the extensive delay. The overall experience was unacceptable considering the usual standard of customer care I have come to expect while flying with this airline. Olivia W.

I booked a round trip flight from Providence, RI, to Fort Lauderdale, FL, departing on March 5, [redacted], and returning on March 19, [redacted]. However, I have not received any flight details. Please send the flight information to [redacted] Thank you. - Robert and Paula D., Franklin, MA [redacted] We booked and paid for our JetBlue flight but have not received an itinerary.