JetBlue Customer Service Issues

I have two reservations under conf#KFIUQE and XVKCSQ where I added baggage and paid using my JetBlue card, but I still got charged $60.00 for each flight. I believe this may have happened because the booking was mistakenly made under my husband's account, Christopher Pirro #[redacted], and not mine, Lisa Pirro #[redacted]. I would appreciate a credit for the luggage fees. Chris also has a JetBlue card. Thank you. - Lisa Pirro

I need to cancel my reservation for my upcoming trip to Florida due to the rising Covid infection rates in New York. As an 85-year-old, I am concerned for my safety and would appreciate it if the cancellation fee could be waived. I believe it is risky for me to travel at this time and would prefer a credit for the future without any penalties. Given the recent infection numbers in New York, I hope you can accommodate this request. Thank you for looking into this for me. Sincerely, M. Friedmann.

During my recent travel with JetBlue, I experienced significant challenges with my checked bag. Starting at the ticket counter, we encountered issues due to booking with American Airlines. Racing between terminals to catch our flight, there was a rush to check our bags. JetBlue manually tagged our bags, causing concern as the tags were handwritten and flimsy. Upon arrival at our destination, my bag was missing. Despite reporting it missing and being assured of updates, communication was lacking. The bag's delivery was delayed multiple times, causing frustration. Eventually, after a prolonged wait, my bag was delivered, but the whole experience was quite inconvenient for me and those I was traveling with.

Our American Airlines flight #[redacted] on October 31, [redacted] (FPKMMZ) was canceled while waiting at Miami International Airport due to a pilot shortage. Despite booking through JetBlue, we were rerouted to fly to JFK instead of LaGuardia, where our belongings were. We had to stay overnight at a local motel costing $[redacted] and incurred additional expenses due to the unexpected change. I had to purchase a new flight for November 1, [redacted], at 11:15 AM for $[redacted] (LFVYFT), missing a day of work. I tried contacting JetBlue multiple times but faced long hold times, only to receive no assistance regarding a refund. Even after sending an email to their customer service on December 13, there has been no response. My frequent flyer number is [redacted]. Unsure of the next steps, considering reaching out to the FAA for assistance.

Hello JetBlue, I'm reaching out regarding my recent interactions with your Customer Service. My Sister and I have had to alter our JetBlue plans on three separate occasions over the past 2 years, resulting in significant frustration. My sister received 2 tickets through a contest organized by her son's Health provider, which led us to book accommodation at the RIU Resort through your services. Due to the need to cancel our JetBlue trip, we are seeking a refund for our resort booking. Both of us were looking forward to this vacation given my sister's demanding job at the hospital and my own recovery from Chemo and Radiation Treatments last year. It would have been greatly appreciated if we could have received assistance in securing better flight times considering the challenging itinerary in the last communication sent. Thank you for your attention, A Concerned Customer

I am encountering issues updating my Traveler details as the system prompts me with an error message. The error states that the emergency contact phone country code is invalid. Following the suggestion provided, I attempted to input the US number format with dashes (XXX-XXX-XXXX) for the primary phone number, but the system is not allowing me to proceed. Despite multiple attempts in the past few days, I am still unable to move forward. Assistance would be greatly appreciated.

I am requesting to change my return flight to Utah as my mother has received a terminal diagnosis, and I need to extend my stay with her at hospice. I tried to make the change online but encountered an error stating "No flights found for supplied Change Itinerary parameters." There are flights available when I check the website for the same return date. JetBlue customer support mentioned I can modify my flight by paying the fare difference only. Unfortunately, I cannot afford to purchase a new one-way ticket and lose the money already spent on my return flight. Can you assist me with this situation, please? You can reach me at [redacted]. Thank you for your help.

Tomorrow my family of four, including two young kids, had our flight cancelled. We managed to get on a new flight, but unfortunately, the only seats available together came with an additional charge of $[redacted]. I paid this fee because I couldn't bear the thought of my scared five-year-old flying alone. I am hopeful that someone will understand our situation and kindly refund this cost, considering our original flight was canceled, and this was the only option available to us. Thank you in advance for your understanding and assistance.

I, Joseph A. Rizzi, traveled with Aletha Susan Rizzi and the Novak family on Jet Blue to Puerto Rico on Sunday, December 26, [redacted]. Unfortunately, one member of the Novak family contracted the Delta virus, leading to my wife and me, along with our family of 3 children and 8 grandchildren, being required to quarantine. This separation kept us from being together for Christmas Eve and Christmas Day. I need to cancel our reservations under Confirmation Numbers IENPJC and EXKPGD. I hope to reschedule these trips for a later date. I would appreciate information on the conditions for rebooking these paid trips with Jet Blue. Thank you. Joseph A. Rizzi.

I wanted to express my gratitude towards an exceptional JetBlue employee. Recently, my family and I had a reunion scheduled, involving various members flying in from different states. We encountered a flight schedule change made by JetBlue close to our travel date, affecting our plans. After realizing that the airfare had significantly dropped, I phoned JetBlue and was fortunate to speak with a remarkable agent, Michelle (Crew#[redacted]). Despite initial resistance due to the codeshare flight situation, Michelle took the extra step to secure a credit of over $[redacted] for us. Her kindness and effort meant a great deal to my family, and I am truly appreciative of her exceptional service. This experience has taught me a valuable lesson about codeshare flights, and I will certainly remember Michelle's outstanding assistance.

On November 27, during Flight Number [redacted] from St. Lucia to Boston, my husband accidentally left his wallet in the seat pocket. Despite our immediate notification to the claim department and filling out all required forms online, they claim they cannot locate it. The lost wallet contained his New Hampshire driver's license, approximately $[redacted] in cash, and our credit cards.

On December 26th, JetBlue informed me at 11 pm that my flight scheduled for 12 pm on December 27th was canceled. They rescheduled me for a 6:18 am flight on the same day but I was only notified by email at 8 am. After contacting JetBlue, they managed to rebook me on a flight at 1 pm on December 27th. They were apologetic and promised to send me credit for a future flight via email, but I haven't received it yet. I am following up on the status of the flight credit email. Thank you.

Yesterday, on December 27, my JetBlue Flight [redacted] from LAX arrived at JFK Airport in NY at 9:15 p.m. after a thirty-minute delay on the aircraft due to congestion at the arrival gate. Upon landing, we were directed to claim our baggage at carousel 3. Despite waiting, our luggage did not appear until after 11 p.m., with no explanation provided. It was frustrating to see later flights' luggage arriving before ours, without any staff around to address our concerns. This extended wait for baggage, nearly two hours, is unacceptable. While I acknowledge potential staffing shortages, it is disappointing that our luggage retrieval was delayed without adequate communication or assistance at the airport. I hope for a prompt response to address this issue.

During my recent flight, a small dog onboard barked incessantly, and when the flight attendant was approached about it, she said she couldn't do anything. To add to that, my in-seat screen showed static and the headphone jack didn't work. I couldn't change seats, perhaps due to weight distribution concerns. The combination of the barking dog and the technical issues made the flight extremely uncomfortable. I'm seeking some form of compensation for this experience.

During my recent flight, I encountered several issues that made the journey uncomfortable. Firstly, there was a small dog onboard that barked incessantly throughout the entire flight. Despite my request, the flight attendant was unable to address the owner about the noise disruption. Furthermore, the in-seat screen displayed static and the headphone jack was not functional, preventing me from enjoying any entertainment. Unable to change seats, presumably due to weight distribution limitations, the combination of these factors made the flight extremely uncomfortable and restless, primarily exacerbated by the continuous barking dog. I am seeking some form of compensation for these inconveniences.

I waited for about an hour, from 12:00 pm to 1:00 pm, for my wife to connect with one of the reservation agents to book a flight from Boston to Fort Myers (RSW) in Florida. Unfortunately, the agent hung up on her while she was explaining the issue. After that, I made the same booking and requested to speak with the supervisor to file a complaint. However, I waited on hold for over 30 minutes but never received a callback. I was also supposed to receive an email with the flight details but have not received it even after an hour. The confirmation number for the booking is BPWDHM, and the flight details are departing from Boston Logan Airport on January 9 on flight #[redacted] at 11:30 am and arriving at RSW in Fort Myers at 3:14 pm.

I paid $60 in advance for one round-trip bag in addition to my fare. However, the airport ticket counter agent mentioned that the prepayment for the bag didn't reflect in the system. I was then charged an extra $35 during my outbound flight. I believe this may have been a simple oversight or a computer glitch. I have a receipt showing the $60 bag fee added to the flight charge of $1,[redacted], amounting to a total of $1,[redacted] if needed. I hope this can be resolved without further delay.

JetBlue canceled my original flight for both myself and my child. They rescheduled us for a new flight that departs too late. Unfortunately, I am unable to change to a more suitable flight home through the website, app, phone support, or chat services. Despite multiple options to purchase new tickets online, I have encountered difficulty rectifying my situation. Yesterday, I spent more than 4 hours on hold across two different phone calls without any response. Chat services on the website and mobile app are unavailable or not working.

Flight #[redacted] scheduled for 12/30 was canceled by JetBlue and rebooked for 1/2/22 at a different airport, which we are unable to accommodate. Requesting cancellation of the entire flight #[redacted] due to this change. I have experienced long wait times exceeding an hour on the phone and 45 minutes on the chat feature. Despite understanding the staff shortage due to covid, I wish to avoid a NO SHOW charge for not attending the rescheduled flight. Kindly refund $[redacted].60 as we had a specific purpose for this trip.

Hello. I had a reservation for myself and my 3 children and nephew, totaling 5 of us, from BDL to MCO. Unfortunately, the supervisor did not allow us to travel with the two bunnies my daughter had. The staff was dismissive and unkind about our predicament. The supervisor, Andy, claimed no bunnies were allowed, but when I asked to see this rule, he could not provide any evidence. The policy only mentions dogs and cats, not excluding other pets clearly. This situation upset us, leading me to buy a separate ticket to fly apart from my minor children. JetBlue's handling of this was disappointing, as other airlines like Spirit and Frontier allow bunnies. Please update your website to avoid confusion, and some form of compensation for the inconvenience and embarrassment caused would be greatly appreciated.