JetBlue Customer Service Issues

My wife, Shufen, and I were returning from a trip to Las Vegas on January 5, [redacted], to Buffalo, NY. Our return through JFK was abruptly canceled, leaving us stranded. We were rebooked for an early morning flight the next day. The airline mentioned a possible reimbursement of up to $[redacted] for overnight expenses. We ended up staying at a disappointing Wyndham hotel. I have the receipt and need guidance on how to submit it for reimbursement, along with the cost of the taxi back to the airport. Our flight the next morning was also canceled. I am seeking assistance on where and how to provide proof of expenses incurred during this troublesome journey. Thank you, Joseph G. K. and Shufen H. K. JetBlue Reservation/Confirmation Number: [redacted]. This experience was a true nightmare.

I am missing my luggage from my flight from New York to Miami. The luggage was initially sent from Jakarta to Miami, with a connecting flight. Unfortunately, I missed my JetBlue flight from New York to Miami due to an immigration check. I managed to reschedule my flight and got a ticket from American Airlines. Upon arrival in Miami, I checked American Airlines' baggage claim, but my luggage was not there. I kindly ask for assistance in locating my missing luggage. Thank you.

I experienced a frustrating flight delay on Oct. 23, [redacted], at Orlando International Airport en route to Boston. The flight was canceled due to computer issues, causing significant inconvenience by disrupting my plans and appointments in Massachusetts. Despite multiple attempts to contact JetBlue's complaint department, including writing to CEO Mr. Hayes, I have not received any response or acknowledgment of the airline's mistakes. I plan to publicly address this issue to expose JetBlue's lack of customer service competence on platforms like Facebook. The disruption caused emotional and logistical stress as my son and I had to cancel important business engagements in Lawrence, MA. The lack of assistance and care from JetBlue staff further added to the distress. I am seeking compensation and a formal apology to rectify the disruption to my family's plans and hold the airline accountable for their actions.

Hello, I would like to discuss a travel credit we have for flights that were postponed in April [redacted]. The total credit amount is $[redacted].10. As a mature couple in our late sixties, my husband John and I are facing concerns about traveling in the current situation with COVID-19 restrictions and risks. Our names are Leslie and John Foye, and our original confirmation code for the flights is HJPKEG. The deadline to use these tickets is in March [redacted], but considering the circumstances, we are wondering if a refund could be possible. Your assistance on this matter would be greatly appreciated. I can be contacted at [redacted] or via email at [redacted] Unfortunately, our son is currently residing in Saudi Arabia and wouldn't be able to utilize these flights either. Looking forward to your response. Thank you.

I was scheduled to fly from ACK to BOS on 12/19/[redacted] at 9:40 am with Cape Air operated by JetBlue. However, upon arriving at the airport, I was informed the flight had been cancelled the night before without any notification. The agent rebooked me on a flight to BOS departing 4 hours later, which was then delayed twice, causing me to miss my connection to PBI in Boston. I retrieved my bag, took an Uber to a ferry, then caught a bus to Boston where I booked a new flight while on the bus. To my surprise, the newly booked flight was cancelled because the agent had already rebooked me on it without notification. I received a refund authorization code DH[redacted]1 for the original flight from ACK to BOS, but had to incur additional expenses for transportation. I hope to receive the refund promptly and would appreciate a confirmation email. I am also unsure if I was charged for the new flight from BOS to PBI that I had to purchase due to the booking error.

My name is Juana Carrion. I was supposed to receive a full refund for a flight on 8/11/[redacted] that was canceled by the airline, not my fault. Due to COVID-19 and health issues, I cannot fly now, and I will need time before I can travel again, which won't be soon. After being stuck at the airport for two days because Spirit canceled all flights, my money was refunded. I am now waiting for your prompt response. While I prefer a refund, I would accept an open ticket if necessary. Ticket refund # [redacted] for a full refund on 04AUG21/[redacted]/WF3, and Ticket # [redacted] San Juan to Boston return flight with an amount of $[redacted].28. If a cash refund is not possible, I would like an open ticket or tickets to use in the future.

Subject: Issue with Jet Blue Flight Rescheduling I made a reservation for 2 round trip tickets from NYC to Rockport, Maine on December 19th and received the confirmation code IDSWTK. Shortly after, JetBlue sent me an email on December 20th about a rescheduled itinerary with connecting flights that have impossible transfer times. The last leg of the trip conflicts with the arrival time in Boston, causing significant inconvenience. Efforts to rectify the schedule online were unsuccessful, prompting me to call customer service. Unfortunately, due to holiday congestion, I faced long wait times and was redirected multiple times without a solution. Ultimately, I had to book a separate flight at an additional cost. After resolving the issue independently, a subsequent email from JetBlue flagged the new reservation as a duplicate and was canceled. This has left me frustrated and seeking assistance to resolve the complicated situation. As a long-time loyal JetBlue customer, this experience has been unexpected and overwhelming. Any help in addressing this matter would be greatly appreciated. Thank you for your attention. Andrea L.

In July [redacted], I booked flights for my son, and 6-year-old granddaughter from Albany, NY to Orlando through a local AAA representative for our Disney World trip. The total charge on my credit card was $[redacted].88. Initially scheduled for April [redacted], we rescheduled for November [redacted] due to the pandemic but later postponed again due to health reasons. Despite providing medical letters advising against flying, Jet Blue only offered credit in my Travel Bank, not a refund. After rebooking for April [redacted], the pandemic still impacts our ability to travel, compounded by health issues and my granddaughter's fear of flying post-COVID. We kindly request a refund of $[redacted].88 or a credit card chargeback, as we are unable to make the trip. We have been patient and understanding of the challenges faced by the travel industry but hope for a resolution. Our confirmation code is: JNYAOP and Jet Blue Login ID#: [redacted].

In March [redacted], my wife, her family, and I had flights booked from the East Coast (myself from Boston and the others from NYC) to California. Unfortunately, our travel plans were disrupted, and despite our preference for a refund of around $[redacted], we were only offered a credit that needed to be utilized by March [redacted]. Due to our age and health concerns, we were unable to travel during that time, and JetBlue kindly extended the credit deadline to March [redacted]. As the new deadline approaches and our situation remains unchanged, I contacted customer service to request an extension or refund. Unfortunately, after a 2-hour wait, I was informed that neither option was feasible. It feels unfair that circumstances beyond our control are preventing us from utilizing our credits, and the inability to receive a refund or an extension appears to be a lack of empathy from the customer service team.

Our travel experience was quite eventful. Originally scheduled for a flight from Port-au-Prince (PAP) to New York (JFK) departing at 11:01 am and arriving at 2:55 pm, we encountered unexpected delays and challenges. Despite our early arrival at the airport by 8:00 am, we were informed by the ticketing agent of a delayed flight to 4:58 pm, causing us to wait for hours with no prior notice from the airline. Once onboard, a series of issues unfolded, ranging from a mechanical problem requiring an hour's delay for repair, to a lack of potable water in the plane's tank necessitating stops in San Juan, Porto Rico, and Fort-Lauderdale, FL for refueling. The compensatory measures offered in the form of refreshments and accommodation for the night were appreciated but the overall experience was taxing. I'm seeking clarity on the compensation for the prolonged waiting times and inconveniences endured throughout this journey, as the situation was undoubtedly unacceptable.

I had JetBlue Airways credits that expired on 12/31/[redacted] for itinerary #[redacted][redacted] for Gilbert O., Madeline O., and Theresa O. Each credit is $[redacted].80. After being misinformed by Expedia and struggling to extend the expiration date, my attempts to reach them were futile. Endless hold times, late-night call-backs, and being disconnected after a 2.5-hour wait added to the frustration. Despite a promised resolution within 3 days, I never received a response. I need assistance in reclaiming these credits. Thank you. Theresa O.

I have been on hold with Interline Department for nearly 2 hours! My husband's flight was canceled due to Storm Izzy. His Cape Air confirmation code is 409TGB. The outbound flight for the 17th was canceled because of bad weather. We rebooked for the 18th but had to cancel that as well. We haven't received the $[redacted] refund for this canceled flight. Despite being informed by Paola about a possible call transfer to the Interline Department with a 35-minute wait, I am still on hold for two hours. Please contact me at +1 [redacted].

My wife has faced significant difficulties dealing with your customer service team, experiencing multiple hang-ups which is frustrating. She is usually very efficient and manages office tasks well, which is why she's the one who usually handles our travel arrangements. Both couples planned a trip from Boston to Ft. Myers in March with a departure date of March 6 and a return on March 22. However, there was an error in the return booking to Providence instead of Boston, which required several calls to correct. Despite fixing the return, there was an issue with being billed for the change, which was puzzling as it was a round trip to begin with. Amidst all this, we also noticed a double billing error. We would appreciate it if someone could address these concerns promptly. Our confirmation code is QEACRK.

Hello, I am writing this message to express my disappointment with my recent experience with JetBlue. Yesterday, January 30th, I was scheduled to fly from JFK to MCO Orlando at 7:30 p.m. However, the flight was continuously delayed, with no clear communication from the staff. At 2 a.m., it was announced that the flight was canceled due to the pilot being too tired. Despite being rebooked for 6:29 a.m., I decided to go home due to the uncertainty of further delays. This experience was especially upsetting for my children, Chaya (13) and Miriam (4), who were eagerly anticipating this vacation. As a loyal JetBlue customer, I am surprised and disheartened by this incident. I am requesting a full refund of $[redacted].77 for the tickets and additional expenses, as well as compensation for the inconvenience caused. Thank you, Rachel F.

Hello, I am writing with deep disappointment after my recent experience. Last night, January 30th, I was scheduled to fly with JetBlue at 7:30 p.m. from JFK to MCO Orlando airport. However, my flight was continuously delayed, with the pilot eventually deemed too tired to fly. Although they rescheduled me for a 6:29 a.m. flight, I decided to go home due to the uncertainty. JetBlue's lack of clear communication and the extended delay caused frustration for myself and my children. I am requesting a full refund of $[redacted].77 - $[redacted].77 for tickets and $35 for a carry-on that was unexpectedly checked in. This experience was not reflective of JetBlue's usual quality service, and I hope for appropriate compensation for the inconvenience and disappointment caused. Thank you.

Good morning, I am reaching out with deep disappointment regarding my recent experience with JetBlue. Last night, on January 30th, I had a 7:30 p.m. flight scheduled from JFK to MCO Orlando airport. Upon arrival at the airport, my flight was initially delayed until 8:00 p.m. Subsequently, it faced multiple further delays. Around 11:00 p.m., after seeking clarification from the staff, who unfortunately responded with a negative attitude, an announcement directed us to switch gates. Despite following instructions, there was no sign of imminent departure. At 2:00 a.m., another announcement asked all passengers to return to the previous gate, claiming boarding was imminent. However, as passengers lined up, an apology was issued, explaining that the flight was canceled due to pilot fatigue and no available replacement. They rescheduled me for a 6:29 a.m. flight, but I chose to return home to avoid further delays. This ordeal was especially hard on my children, Chaya, 13, and Miriam, 4, who were eagerly anticipating this vacation. Their disappointment after waiting nearly 10 hours was palpable. JetBlue is renowned for its top-notch service, which is why I am both shocked and deeply let down by this experience. I am requesting a full refund and compensation for the distress and inconvenience caused to my children and me. The total expenses incurred amounted to $[redacted].77: $[redacted].77 for tickets and $35 for a carry-on which I had to check despite being permitted three carry-ons.

Dear Jet Blue Customer Service, I am writing to express my deep disappointment with the service I received during my recent travel experience on January 30th. My flight, originally scheduled for 7:30 p.m. from JFK to MCO Orlando, faced multiple delays reaching a total of five hours. Despite pleas for information from the staff, I was met with unhelpful and rude responses. After a gate change and boarding announcement at 2:00 a.m., we were informed that the flight was canceled due to the pilot being too tired. I was rebooked for a 6:29 a.m. flight but chose to go home instead to avoid further potential delays. This experience was particularly upsetting for my children, Chaya (13) and Miriam (4), who had eagerly anticipated this vacation for months and waited for nearly 10 hours at the airport. I am requesting a full refund of $[redacted].77, which includes $[redacted].77 for tickets and $35 for a carry-on that was unexpectedly checked in. As a loyal Jet Blue customer, I had high expectations for the service provided, and this experience has left me shocked and disheartened. Thank you, R. Frand

I booked round-trip tickets from Boston to Ft. Myers on the JetBlue website. Everything went smoothly until I noticed the return flight was set to land in Providence instead of Boston. I contacted customer service about the error, but the person I spoke to insisted on a change fee despite it being a correction. After multiple frustrating calls, some of which were disconnected, I turned to the online chat for assistance. The representative there was friendly and fixed my flight, but inadvertently removed my selected seats and baggage. When I tried to re-add them, there were billing issues. I need help fixing these extras and receiving credit for the additional charges.

On February 13, [redacted], I purchased two round trip airline tickets from JetBlue for my husband and myself before the pandemic hit. Due to being elderly with underlying health conditions, my physician advised against flying at the onset of the pandemic, leading us to cancel our flights. The cancellation reference number is TJOSOL. I now have $[redacted].24 in travel credits expiring on March 22, [redacted]. As my physician still recommends against flying, is it feasible to extend the expiration date until it's safer to travel? We are looking forward to visiting Boston from San Francisco when conditions improve and hope to retain these credits. Thank you, Sheryl and John B.

Dear JetBlue, I wanted to thank you for your response, but sadly, this will be my final trip with your company. My recent experience traveling on Flight [redacted] from Los Angeles was quite disappointing. Firstly, there were delayed announcements about the flight being pushed back to 3:20 pm. Then, as we were about to land at JFK, the flight attendants informed us that the flight had to divert to Newark, leaving families waiting at the wrong airport. Upon arrival at Newark, we had to wait 40 minutes for our luggage to be released, only to be given incorrect information by JetBlue staff regarding transportation to JFK, where families were waiting for us. The attitude of the staff was rude and unhelpful. Even though buses were initially said to arrive in 2 hours, one unexpectedly showed up at 12:30 am. This entire experience has left me disheartened and I would prefer a refund over travel credit. I am deeply disappointed in the service provided and will share my negative experience on social media platforms to bring awareness to the poor service received. Sincerely, Hativeli Apulu