JetBlue Customer Service Issues

Hello, my name is Cedric Turner. In December, I transferred 25,[redacted] points to my son, and I was charged $[redacted].50 for this transaction. As transferring points should be free, I am confused as to why I was charged. I have already filed a complaint with Barkley Bank, but they directed me to JetBlue. It is frustrating to be charged for my own points, and I would appreciate it if this issue could be resolved promptly. Cedric Turner TrueBlue number: [redacted]

Hello, Upon receiving my luggage in Miami, I discovered that my suitcase was cracked. I filled out the complaint form, and upon opening the suitcase at home, I was shocked by the state of the contents. Everything was upside down, the hair dryer and perfume were broken, and the boxes were torn. It appears that the suitcase may have been mishandled during transport. As a frequent traveler, this experience with your airline is disappointing. The report number for the damaged items is MIAB[redacted]34, and the associated bag tag numbers are [redacted]. I kindly request assistance in resolving this matter. Thank you in advance. Best Regards, S.G.

Hi, I had a frustrating experience checking in online for my trip. I was charged $30 for a supposed faster security check that didn't actually expedite our wait time. It felt like a waste of money. Additionally, there were no regular seats available, so we had to pay extra for larger seats that we didn't require. This experience to Mexico with JetBlue left me feeling completely dissatisfied with the service. The in-flight entertainment systems and tray tables were not functional. I would like a refund for the unnecessary seat charges. I am requesting a reimbursement for the $15 per person faster security fee and the additional seat charges. Thank you, Confirmation DMJSSF Flight to Cancun on Feb 4-9 Gregg SuchowKaminsky [redacted] [redacted]

I bought a one-way ticket from SRQ to LGA for February 11 (WLOBRF) priced at $[redacted].60. I received a confirmation email that mentioned the $30 luggage fee and a $40.20 Travel Bank Credit, all charged to my JetBlue credit card. Due to a family emergency, I needed to change my flight to 2/8 and later to 2/7. The confirmations for each change didn't include the prices or how the $[redacted].60 credit was applied. Recently, I noticed various charges on my account without clear explanations, making it hard to understand. Despite requesting receipts for 2/8 and 2/7 on the website, I'm only receiving the 2/7 receipt. Now, with the emergency behind me, I can focus on the changes and their related costs. I'd appreciate receiving detailed information about the costs for the 2/8 and 2/7 flights. Thank you.

I had a reservation on Flight [redacted] yesterday, February 13, [redacted]. I received a text at 7:00 a.m. informing me that the flight was rescheduled from 10:10 a.m. to 10:50 a.m. Then at 8:50 a.m., I got another text saying it was back on schedule. Despite not seeing the update about the flight being back on time, I arrived at the airport at 8:20 a.m., checked my bag, and navigated through a 50-minute security process. When I reached the gate at 9:55 a.m., I found it closed. It's concerning that they shut the gate early, given that my bag was checked. Is it possible for Jet Blue to deliver my bag from JFK to Newark where I arrived? My cell is [redacted]. Thank you.

Subject: Baggage Delay Compensation Claim Address: [redacted] Brooklyn Avenue Brooklyn, NY [redacted] February 15, [redacted] Dear Sir/Madam, Regarding Reservation AYREAC, Date: 1/14/[redacted] On January 14, [redacted], I traveled to Trinidad and Tobago to attend Dorna Blake's wedding on January 15, [redacted]. Despite a timely check-in, my suitcase was not on the flight, leading to its delayed retrieval the following day. Efforts to expedite the transfer were unsuccessful. Consequently, missing the wedding not only incurred financial loss but also emotional distress. Therefore, seeking reimbursement of $[redacted] for incurred expenses and compensation for emotional distress, I urge prompt acknowledgment and resolution within five business days from your receipt of this communication. Sincerely, Burnice Tidd [redacted] CC: Filed

My flight from Boston to Phoenix on Friday, 2/4, was canceled due to weather, which was frustrating but understandable. We were rebooked for the next day, Saturday 2/5, but the flight was delayed multiple times. After boarding, we had to return to the gate due to a warning light. Initially told we could stay on the plane, we were later asked to deplane. The issue was fixed, but the pilot timed out, leading to the flight being canceled. Jetblue denied my request for hotel reimbursement. Considering we had no choice but to stay overnight in Boston, as the last ticket agents were gone, we had to make arrangements ourselves to get to Phoenix for an appointment on Monday. Although we don't expect rental reimbursement, it's disappointing that the hotel expense was not covered. Due to this experience, we are unsatisfied with the canceled flight credit as we have lost trust in Jetblue. We hope they address this situation and try to make amends.

I need assistance with my recent booking. On 1/20/22, I added an additional bag for one member of my party with confirmation code GVCQGU. We were correctly charged $60.00 ($30.00 each way) for the extra bag. Initially, we received a confirmation that the two bags were added and paid for. However, we later received an email from Jet Blue requesting payment to "book our flight," which was already booked and paid for. Our group should have a total of 10 bags, but customer service informed us that only 8 bags were booked. Upon checking today, the reservation still only shows 8 bags. We want to ensure there are no issues during our upcoming trip regarding baggage. It's crucial the website accurately reflects our additional bag. Kindly address this discrepancy and provide confirmation.

I am struggling to enter traveler details for my booking, which is already confirmed. When I try to input emergency contact information, I receive an error message stating: "Oops! There seem to be some errors below. Please correct them." It specifically points out that the emergency contact phone country code is invalid. However, I am unable to find where to input this information. After spending over an hour on hold with customer service, I was informed by the agent that they couldn't access that particular section to make corrections. Instead, I was advised to handle it during check-in at the airport.

I am writing to share my recent experience. On 02/21/22, I learned about a tragic car accident involving my family member in Kissimmee, FL, leading to her passing. In a state of grief, I booked 10 flights online for my family to support my sister, Gloria R. However, due to my emotional state, I mistakenly booked the tickets for 03/21/22 instead of the required dates. At the airport, we were informed of the error and asked to pay the price difference to travel. Though I couldn't provide a death certificate immediately, I explained the urgency. After a tearful conversation, I was charged a cancellation fee for 2 tickets. I reached out to customer service for assistance with the remaining 6 tickets, each was deducted $[redacted], costing me an additional $[redacted]. Despite my mistake, I hope for understanding under these distressing circumstances. I have been a loyal JetBlue customer for 22 years, and I am reaching out in the hope of receiving a voucher. Thank you for your attention. - Rosalyn R. bogus

Subject: Report of Customer Experience Dear Sir/Madam, I am writing to report an incident that occurred during my recent trip on Jet Blue Airways flight B62601 from Buffalo Niagara International Airport to John F. Kennedy International Airport on December 20, [redacted]. My experience involved an employee named Billy, who requested additional documentation about a visa to Jordan, which was unrelated to my trip itinerary through Istanbul with Turkish Airlines. Despite the inconvenience, I managed to obtain the visa and proceed with my journey. I believe there is room for improvement in customer service training to ensure smoother experiences for all passengers. Your attention to this matter would be greatly appreciated to prevent similar situations for other travelers in the future. Thank you for considering my feedback. Sincerely, Fortuna Semere

I was a passenger on Jetblue flight no. B6 [redacted] on February 18, [redacted]. The flight was delayed for several hours, departing at 5:29 p.m. instead of the scheduled 3:49 p.m., and arriving at 10:18 p.m. I asked a flight attendant for permission to use the restroom due to my bladder issues after seeing another passenger use it. The flight attendant's sarcastic response, "I'll think about it," was inappropriate and humiliating, especially in front of my young son and other passengers. As a loyal Jetblue customer and cardholder, I am disappointed by this treatment. I have future flight tickets, including Flight No. B6 [redacted], scheduled for July 27, [redacted], but due to this experience, I am concerned about flying with Jetblue again. I am requesting a full refund without penalties and cancellation of these tickets. My TrueBlue #[redacted]. Sarah Arias.

My spouse and I recently traveled with JetBlue to Florida. Our original itinerary involved departing from NY, LGA on flight [redacted] on Wed, Feb 16th at 7:30 PM, arriving at West Palm Beach airport. The return journey was set for Fri, Feb 25th, leaving from Fort Lauderdale airport at 9:45 AM on flight [redacted]. On Thurs, Feb 24th around 9:35 AM, we were notified that our return flight was canceled without a given reason and that we would be rebooked on another flight. I immediately contacted JetBlue to reschedule, but due to high call volume, I was told a representative would call back later. Attempting to change the flight online proved unsuccessful as the original flight couldn't be modified on the website. An email later confirmed our new flight for Sat, Feb 26th at 5:20 PM from Fort Lauderdale on flight [redacted]. Consequently, I had to extend our stay at Marriott Courtyard Hutchinson Island for $[redacted].92, adjust the rental car with Enterprise for $80.00, pay for long-term parking at New York Park Plus Airport Parking for $49.92, and cover meals expenses of $[redacted]. I am seeking reimbursement or credit for these costs incurred due to JetBlue's actions.

To Whom It May Concern, I, Michael J Torres, am the caregiver for Mercedes M Torres, who received two extensions until March [redacted]. As reaching out via phone has been challenging due to long wait times, we have decided to contact you through email. Mercedes, aged 93, has been unable to fly as scheduled because of COVID-19 and her current circumstances suggest she won't be flying anytime soon. This refund request has been pending since the original flight date on March 23, [redacted], for LGA to MCO Flight [redacted] and return flight on April 7, [redacted], MCO to LGA Flight [redacted], with confirmation code SKDBD. We are kindly asking for a refund. If more information is necessary, please do not hesitate to reach out to me. Thank you for your prompt attention to this matter. Sincerely, Michael J Torres Unfortunately, the provided email contact seems inactive. I require an active email address as all attempts to contact have been unsuccessful.

To the JetBlue Airlines Customer Service Team, I hope this message finds you well. I am writing to share my recent experience with JetBlue on Flight [redacted] from JFK to NAS on January 27, [redacted], with my family. Unfortunately, an oversight on JetBlue's part led to significant added expenses and hassle for us. My family meticulously planned a trip to Nassau, Bahamas at the Atlantis almost a year ago. We followed all necessary protocols including updating passports, getting new passports for the children, taking Covid tests, and obtaining Bahamas Health Visas. However, upon check-in at the airport with three bags, we were only made aware at the boarding gate that we needed four QR codes, not two as we had been previously informed. This miscommunication led to us missing our flight and having to rebook for the next day from Newark, resulting in unforeseen costs such as a cab to New Jersey, hotel expenses, and new Covid tests. The lack of proper guidance at the check-in counter caused unnecessary frustration and financial strain on our family vacation. I kindly request reimbursement for the additional expenses incurred or vouchers for future travel as a gesture of goodwill for the inconvenience faced. Your prompt attention and understanding in this matter would be greatly appreciated. Thank you for your consideration. Best regards, Beth and James M.

To the JetBlue Airlines Customer Service Team, I am writing to address the mishap that occurred during our flight on January 27, [redacted], from JFK to NAS. Despite our extensive preparations, we encountered a significant issue that resulted in unexpected expenses totaling over $[redacted]. My family diligently followed all necessary travel protocols, including updating passports, obtaining COVID tests, and obtaining Bahamas Health Visas. However, upon check-in, we were informed that we needed additional QR codes for our children, which led to us missing our flight. This mistake, compounded by the lack of communication during check-in, caused significant inconvenience and financial strain on our family. We had to incur additional expenses for accommodations and transportation to catch the next available flight. I am deeply disappointed by the oversight that occurred during check-in and the subsequent repercussions it had on our long-awaited family vacation. I respectfully request reimbursement for the unexpected expenses we incurred or vouchers for future travel as a gesture of goodwill. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and assistance. Warm regards, Beth and James Murray

On January 2, [redacted], I contacted JetBlue to cancel a reservation for a trip in February [redacted]. I was directed to call a different number, [redacted]. Upon calling, the person who answered vaguely replied with a "hello," causing me to question if I had reached JetBlue. I proceeded to request a cancellation of my reservation, to which he claimed there would be a $[redacted] charge per person, totaling $[redacted] for my wife and me. Interestingly enough, my son, canceling his reservation as well, did not face any cancellation fees. Sensing something was amiss, he urged us to contact our credit card company. Subsequently, JetBlue Mastercard issued multiple letters, two confirming the charge as fraudulent and a third demanding payment. This situation involves a company named Boketo, which appears to be making unjust claims and charging JetBlue customers unwarranted fees. I seek advice on how to address this matter moving forward. Sincerely, P. Marchesiani

Sandra and Charles Flowers reside at 14 Crystal Court, Rochester, NY [redacted]. JetBlue Airways Corporation's Customer Relations at 27-01 Queens Plaza North, Long Island City, NY [redacted]. On March 6, [redacted], I am writing concerning our flight booking with Confirmation Code: QWIMOL for April 4, [redacted]. There were two flights originating in Rochester, NY, with a layover in New York, heading to Jacksonville, Florida. Due to the pandemic, out-of-state travel recommendations were made, and we reached out to JetBlue to cancel our booking. Despite numerous attempts since then to rebook, we have been unsuccessful. Contacting your company has been difficult, with unreturned calls and challenging online prompts. The total cost was $[redacted].84, and we are now seeking a full refund. Thank you for your attention to this matter. Best regards, Sandra/Charles Flowers

I recently booked a flight and included an emergency contact. However, when I try to update my Traveler Details, I keep receiving an error stating "Emergency contact phone country code is invalid." Despite speaking to three JetBlue Customer Service Reps, the issue remains unresolved. The emergency contact information is not editable, and even after attempts to add the correct country code, it still doesn't work. I am unable to manage my Traveler Details properly, and some essential passport fields are also causing difficulties. I will contact them again to see if I can escalate this problem and find a resolution. This situation is quite frustrating and I hope to get it sorted out soon.

Get Human connected me to Jet Blue twice, saving me from waiting for 2-4 hours on two separate days. Unfortunately, I got disconnected during the call. My experience with Jet Blue has been the worst. I am considering canceling all my flights and going with another company, but I'm worried about not receiving refunds due to the ongoing problems. I was charged for 3 tickets when I only needed 2, and the representative who assisted me made mistakes on my account, canceling a flight without refunding me. Managing my flights has been a nightmare as they created additional accounts, making it impossible to view them all together. After being on hold for 40 minutes using Get Human and dealing with a [redacted]-minute wait time after being disconnected, my frustration continues. Jet Blue has yet to refund me for a 4-day delay I experienced in Dallas last month.