JetBlue Customer Service Issues

Subject: Refund Request and Seat Assignment Issue I am extremely frustrated with the recent experience my spouse and I had on our Jet Blue flight to West Palm Beach on March 1. Despite having selected seats 5E and 5F, we were assigned seats 26E and 26F without any prior notification or reason. This unexpected change forced us, both in our mid-70s, to relocate to the back of the plane with our carry-on luggage. We specifically paid extra for early boarding and front seats to avoid such inconvenience. Although the gate attendant assured us that we would not be charged the additional fees for the changed seats, the promised credit has not been processed to my credit card account yet. I encountered various issues while trying to resolve this matter with Jet Blue customer service the day before our flight on February 28. After a series of phone calls, including correcting my name on the boarding pass to match my passport details and addressing the seat change situation, I was only informed at the gate that nothing could be done over the phone within 24 hours of the flight. This lack of information and assistance added to the overall frustration of the situation. I am now reaching out to request the immediate processing of the promised credit and seek clarity on why the seat assignments were altered without explanation. Your prompt attention to this matter and any additional compensation or gesture of goodwill would be greatly appreciated. Thank you for your assistance. Sincerely, Jon and Faith Deveaux

I made a flight reservation to Cartagena just two days ago. Today, I received a red alert #4 from the U.S. embassy in Colombia advising against traveling due to Covid. I am 75 years old and have cancer radiation treatment scheduled for April 4th, making it too risky for me to go. I managed to cancel my hotel bookings with understanding hotels that gave me a full refund. However, Jet Blue charged me a $[redacted] cancellation fee and would not refund the fare I paid for. I am a frequent Jet Blue flyer and was surprised that the Supervisor declined my refund request and enforced the cancellation fee. The alert I got today warns against traveling to Colombia due to Covid-19 and urges reconsideration due to crime. It also mentions civil unrest, terrorism, and kidnapping.

Good morning, I recently booked a flight from Sint Maarten to San Francisco with the confirmation code JZCGWD. I have a connecting flight to Tahiti from SF. However, JetBlue has changed my return flight twice. The issue now is that my flight from Tahiti arrives in SF at 6:05 pm, but my connecting flight was rescheduled to depart at 10 pm to Sint Maarten via Fort Lauderdale. When I checked my account, it shows a different flight departing at 2:56 pm, which I never agreed to. This doesn't work for us since the flight from Tahiti won't have landed by then. Can you please change my flight to the one going to Fort Lauderdale? Otherwise, we will miss our connection. Thank you for your assistance. Best regards, Guy D.

Yesterday, I encountered issues with my flight 6 from Fort Lauderdale to Newark, NJ. Due to thunderstorms, the flight had to divert to JFK Airport. Upon arrival, there was no shuttle to take passengers to Newark as originally planned. Consequently, everyone had to arrange their own transportation, with the promise of reimbursement from JetBlue. I have submitted an Uber receipt for this and am seeking reimbursement. Additionally, my checked baby stroller was inaccessible due to the storm, and I was informed JetBlue could ship it to me. I filed a claim with report number CBSB[redacted]41 and bag tag number [redacted]. I am hoping for an update on the status of my stroller. Thank you.

I have been using Jet Blue for all of my travels for the past 5 years. During my recent return flight from Cancun, Mexico, my wife and I encountered a challenging travel day. The gate location was changed without notice, causing us to rush to board a bus to reach our plane. The bus was crowded, making it difficult to adhere to COVID protocols, especially concerning for parents with strollers. The lack of air filtration on the bus was concerning. Upon reaching the plane, passengers had to carry their bags up stairs, posing challenges for those with multiple bags like my wife. Witnessing the struggle of parents with strollers boarding was troubling. The whole experience felt unsafe and put our health at risk. I wanted to share my feedback with the airline to highlight the difficulties customers face. My name is Christopher Saj, and I traveled with Denise Martinez on February 2nd from Cancun to New York City with Jet Blue.

Our return flight to EWR (Flight [redacted]) experienced an unexpected diversion without prior notice. Traveling with an infant has made the situation particularly challenging. Currently writing this message while stranded in PHL, we have not been given any updates on the duration of the delay. While acknowledging the complex logistical issues, the onboard staff has been exceptional. Despite their efforts, the lack of communication has caused significant distress and anxiety. My husband, who eagerly awaited our original 6:30 PM arrival at EWR, was left uninformed for an hour. The unforeseen delay has had a profound impact on our mental and emotional well-being. Our 18-month-old niece, accompanying Emilia and Gabrielle Testa, is now tired and hungry with no suitable food available. This has been an incredibly stressful and anxiety-inducing travel experience. I sincerely hope that jetBlue can improve its communication and services, as I aspire to fly with your airline again in the future. Warm regards, Christie Mercaldo

My recent flights were truly awful. On my last two trips, we were stuck on the runway for an hour and a half with no communication from the crew, leading to a late arrival. On the return flight, we faced a two-hour delay due to overbooking and a lack of volunteers. The boarding process was also excessively delayed. To make matters worse, a staff member referred to passengers as "rude and obnoxious New Yorkers." I've reached out via email, calls, and texts but have had poor responses and long waits for assistance. Even a week later, I've been unable to reach a JetBlue agent for help. Any assistance would be appreciated.

Hello JetBlue, I am a loyal customer but recently encountered difficulties with my Known Traveler Number (KTN) not transferring from my JetBlue (JB) profile to my boarding pass. I had to contact customer support for assistance during both the outbound and inbound flights of my recent trip, which was a lengthy 2+ hour process each time. After confirming my KTN with TSA and verifying it in my profile, it seems there may be an IT issue causing this problem. I kindly request this issue be resolved before my next JetBlue flight. I also want to note that my wife's profile had no issue transferring her KTN to the boarding pass. I had a smooth flight on Silver in December without this issue. Flight Confirmation: FGGUEL Passenger: V. Fernandez KTN: TT1119S1Z TrueBlue: [redacted] Contact: [redacted]

I had a one-way flight from JFK to Tampa, scheduled for 8 o’clock, which was continually delayed until JetBlue canceled it at 1:00 AM. The representative announced the cancellation abruptly and left without assisting passengers. Despite traveling with two kids, including an asthmatic toddler and an 11-year-old, I wasn't provided any accommodations or assistance. JetBlue's customer service did not address our needs, leaving us without a hotel or support. After being told to wait until noon the next day for a hotel room, we were stranded in the airport with no place to stay. Witnessing children sleeping on the floor added to the distress. The luggage retrieval process was chaotic, and my request for an early morning flight was disregarded, rescheduling me for Monday at 8 o’clock. JetBlue's staff demonstrated unprofessionalism and indifference, failing to alleviate the situation. Late food vouchers and closed hotel accommodations added to the frustration. I had to intervene to assist a senior citizen in need, highlighting the lack of care from JetBlue employees. This ordeal at JFK airport underscored the urgent need for improved service and support from JetBlue staff.

I experienced multiple delays and a subsequent cancellation of my JetBlue flight [redacted] from JFK to Burbank on 04/2/33. The initial delay was at 4:30 p.m. and it kept getting pushed back every 30 minutes until it was finally canceled at 12:45 a.m. on 04/3/22. Despite being redirected to baggage claim, there were no hotel accommodations offered. The airline rescheduled my flight without my consent for Monday, April 4, [redacted], causing further inconvenience. As a result, I had to book a new flight at my own expense, totaling $[redacted], and require a full refund for the original flight cost and checked baggage fees. I demand refunds totaling $[redacted] for the [redacted] flight and additional costs incurred due to the airline's lack of customer service. JetBlue needs to provide cash refunds for the canceled flight, reimbursements for the new ticket, and luggage fees. Credit is not acceptable given the circumstances.

I am inquiring about the cancellation of my sister's JetBlue flight from Tampa to Boston on Saturday, 4/2/22. The flight was canceled three times before ultimately being rescheduled for Thursday, 4/7/22. Thankfully, she was able to return to Florida to stay with family until her new flight. The entire process took from around noon to past midnight. I am curious if there are any incentives for my sister to continue using JetBlue, as she has been a loyal customer for several years. I find the five-day delay in her return to Boston to be quite unexpected and would appreciate understanding more about this situation. Although I was not directly impacted, I am reaching out for clarification and possibly some reassurance. I am aware of the challenges you are facing and I sincerely appreciate you taking the time to address this matter. Your response can not only assist us but also guide others in similar situations. Thank you for your attention to this issue.

Hello, I encountered multiple flight delays and cancellations in my recent trip from SYR to SAV. Originally scheduled for April 2nd, my journey got rescheduled due to overbooking and disruptions. Despite several rebookings, I faced continuous setbacks, causing me to miss work and school obligations. Currently, I am hoping to confirm if my hotel expenses, limited to $[redacted], and Uber rides are covered, given the circumstances. Additionally, as a financially constrained student struggling after unexpected extended travel, I inquire about the possibility of receiving compensation for the ordeal. I have been wearing the same outfit since arriving for a college visit, unable to afford new clothes. I seek aid in covering these extra costs and compensation for the inconvenience of the flight issues. Thank you for your assistance.

Hello, I applied for a JetBlue credit card on March 18, [redacted], and made a booking for a JetBlue flight on March 23, [redacted]. Prior to booking, I contacted JetBlue to inquire about using the credit card to receive its benefits, such as a free checked bag and earning points. The representative couldn't access my full account number due to not having received the physical card, so I used a different card for the booking. However, I was assured I could call back to have the charges transferred to the JetBlue credit card once I received it. Having now received the card, I've been attempting to reach JetBlue for four days without success, facing wait times exceeding 2 hours. I opened the credit card specifically for these benefits and would appreciate any assistance in getting the flight charge transferred to the JetBlue card. Thank you for your help.

I mistakenly paid $2,[redacted] to my Jetblue Barclay's credit card on 3/23/22 for multiple flights, seats, and extras. After contacting Jetblue customer service, I had $1,[redacted] of the charges removed and was informed I would receive a full refund within 5-7 business days. However, on April 4, [redacted], additional erroneous charges of $1,[redacted].99, $[redacted], $60 (x4), and $65 (x2) appeared on my statement. All charges for my round trip tickets (LWVNJV) were paid from my Travel bank, and my seats and extras were paid with my Amex card. This was confirmed by Jetblue CS agent Michelle and Barclay's CS agent Tammy during a three-way call on April 7, [redacted]. There were mistakes while changing my departure flight date, resulting in duplicate cancellations by Jetblue. Each cancellation led to charges on my Jetblue Barclay's plus card.

I purchased a flight for my brother, J.R., departing from Tampa, FL on Saturday, April 2nd, and arriving in Boston around 7 PM. The record locator for the booking is RZHQPK under the name Jose Rene Mancia Padilla. Unfortunately, my brother experienced a difficult situation at the airport, waiting from 2 PM until 6 AM the following day. He was unable to receive assistance from airport staff, resulting in physical discomfort due to his inability to move long distances easily. As this ticket was bought through American Airlines, I am requesting a full refund for the ticket cost and additional expenses incurred due to the cancellation of the flight. These expenses include a $[redacted] cab fare from Tampa to Bradenton, 2 extra days’ stay costing $[redacted], double payment of $60 for luggage at the Tampa counter, and an additional $[redacted] for transportation to the airport today. I am seeking reimbursement totaling $[redacted], which includes the ticket value. My brother is currently under medical care in Boston, MA, following his distressing experience with Jet B. I kindly ask for a prompt resolution to this matter. Thank you, Rosa FAsh

Hello, I hope you're doing well. Unfortunately, my JetBlue flight got canceled, although my bags were already checked in. Thankfully, my company arranged another flight for me through United. JetBlue couldn't retrieve my checked baggage, so I had to board the new flight and was instructed to file a claim at the destination airport. I promptly visited the baggage claim area, registered a claim, and was assured by the JetBlue representative that I would receive an email confirming the claim. However, I have not received any email regarding the confirmation of my missing baggage claim. I did receive an email stating that my bags would be loaded onto the new flight. So far, I haven't received any further updates. For reference, the incident report number is BOSB[redacted]28. Could you also please provide information on the compensation process according to JetBlue's policy for delayed baggage? My booking confirmation code is MYNQPK for flight #[redacted] to Jacksonville, FL (JAX). The baggage numbers are: [redacted] [redacted] Thank you for your assistance. Best regards, Stanley

I need assistance regarding a flight issue. My flight #[redacted] from JFK, NY to Ft. Meyers, FL on April 7 got canceled an hour before its scheduled 1pm departure. Jet Blue rebooked me for a flight on April 8 from LaGuardia to Boston, with a layover, but this new schedule is not suitable for me as I have an event in Ft. Myers on the morning of April 8. I've been trying to cancel the rebooked flight and my return flight on Monday, April 11. However, I faced technical difficulties on the website and long wait times on the phone. The Trueblue website gave me an error message and the call wait time was at least 2 hours. I tried the text option but received a blank verification form. The chat function also had a 2-hour wait, and after holding for 2 hours on the phone, the call got disconnected. Even today, the phone wait time exceeds 3 hours. My confirmation code for the booking is VIEIKC.

I am extremely dissatisfied with JetBlue regarding my flight #[redacted] from Orlando to JFK on 4/3/22. On the evening of April 3rd, I received an email on my way to the airport informing me that my flight was canceled. There were no alternate arrangements, apologies, explanations, or follow-up provided. This lack of communication and customer service is unacceptable. I had to plead with a hotel for an extra night's stay, incurring costs for my pet's medication and food, missing work with financial implications, extending my rental car, and paying $[redacted] for a one-way flight with Delta the following night due to JetBlue's cancellation. I had heard warnings about JetBlue's recent unreliability and lack of professionalism, and unfortunately, this experience confirmed those concerns. I expect prompt communication and compensation for the expenses incurred as a result of JetBlue's negligence. Thank you.

TB# [redacted] JET BLUE flight issues on the route to Logan from RSW on Thursday, April 7, [redacted], were quite troublesome. We arrived at the airport early but faced numerous delays, then suddenly saw all flights cancelled. The lack of information from JetBlue was frustrating, leaving passengers like me and my wife in a state of uncertainty. We eventually boarded a flight that was repeatedly delayed, affecting our connecting arrangements. Despite some previous flight troubles last year, this recent experience has left us deeply dissatisfied, despite the compensation offered. It seems unlikely that we will choose to fly with JetBlue in the future. Robert & RuthAnn Roth, residing at 4 Rockwood Rd., Dennis, MA 02[redacted], can be contacted at [redacted] or [redacted]

My JetBlue flight scheduled for 4/7 was canceled after a 4+ hour delay. At the ticket counter, I rebooked for a flight departing from a different airport on 4/9. Unfortunately, I was not refunded the bag fee or the extra purchase for "even more space" seats, totaling $[redacted]. The ticketing agent advised me to contact JetBlue to request these refunds.