JetBlue Customer Service Issues

I purchased 2 tickets from Orlando, FL to Bradley in Connecticut with confirmation AFRLIC for Linda M. R. and Harold M. F. Jr. We received TSA numbers but needed to update Harold's full name to match TSA. However, when I tried to add my number on "manage my flight," I encountered an issue and was unable to complete the process. When checking our seats, his ticket appeared as not available, and our preferred seats were no longer showing. Despite contacting support twice and waiting for over an hour each time, the problem persists. They sent an email verification, but it does not include TSA information. Concerned about the upcoming flight on Oct 13, I am worried about not being able to check in and print our boarding passes due to the website issues. I hope this gets resolved soon as we are older and I have health concerns.

Hello, I made reservations for 2 flights using Visa card ending in [redacted]. Today, on the 26th of September [redacted], we were unable to board our flight to Costa Rica due to a delay in receiving the Costa Rica "Pase de Salud" QR health code necessary for boarding. We requested a refund and cancellation at the JetBlue desk in JFK Terminal 5. However, we were instructed to contact customer service for further assistance. Despite multiple unsuccessful attempts, we were unable to reach an agent after waiting for over 60 to 90 minutes on the listed phone numbers. We are seeking an immediate refund for the following amounts: 1. Rahul Gill: a) $[redacted].18 - Flight #[redacted] from JFK to LBR with confirmation GJEOMU b) $[redacted] - upgrade seat $88 + baggage $35 "Pos Debit JetBlue Airway B6 GJEOM Tulsa Ok" 2. Mohit Mehta: c) $88 - upgrade seat. Although the ticket was refunded, the $88 upgrade charge has not been reimbursed yet for flight #[redacted] from JFK to LBR with confirmation GZHGAH "Pos Debit JetBlue Airway B6 GZHGA Tulsa Ok" Thank you, RS Gill

I'm Oreste Gaston. I was confirmed on Flight [redacted] on September 25, [redacted], from Puerto Plata to JFK New York scheduled for 11:20 AM. I arrived at the airport at 9 AM, only to find out that JetBlue had canceled the flight and rebooked me on Flight [redacted] at 2:30 PM to Newark Airport. I reside in Suffolk County, Long Island, and once in Newark at 6 PM, I had no transportation home. Traveling with a group of 7, we were all stranded without any JetBlue staff around. Eventually, we had to call a friend from New York to pick us up, reaching home around midnight. We are requesting a full refund for all 8 passengers and reimbursement for transportation from Newark to Long Island. No JetBlue representative has provided an explanation for the sudden flight change. Can someone please assist with this matter? - Oreste Gaston, New York

On June 6, my wife and I were scheduled for JetBlue flight [redacted] from San Diego to Fort Lauderdale, connecting to Flight [redacted] to DCA. Unfortunately, Flight [redacted] was canceled, so we rebooked for the next day, June 7. Despite arriving on time for Flight [redacted] on June 7, we were informed it was canceled again. JetBlue staff suggested taking Flight [redacted] on June 7, connecting through Boston to DCA by Flight #[redacted], arriving at 10:35 pm, a thirteen-hour journey. As seniors, this was challenging. We arrived a day late on June 8 due to these changes. The overnight trip with a long layover was difficult for us. JetBlue should consider making amends for the inconvenience caused.

JetBlue canceled our flights from DCA to San Diego on June 6 and June 7. Instead, we were rebooked for an overnight flight departing DCA at 9:30 pm on June 7, with a connection to JetBlue Flight [redacted] landing in Washington DC on June 8 at 10:35 am, including a lengthy layover in Boston. This rescheduling was quite inconvenient, especially for two 80-year-olds trying to get home. I believe JetBlue could have been more considerate in rebooking our trip from San Diego. It would be reasonable for JetBlue to offer some form of compensation for the way we were treated.

I had a flight scheduled from Austin, TX to Newark, New Jersey on Friday, 9/24 at 1:40 PM, arriving at EWR at 6:29 PM. Unfortunately, the flight got cancelled, and my only option was to travel to JFK on an American Airlines flight. Due to COVID-19, the shuttle from JFK to EWR was not available, so I had to take an Uber which cost $[redacted].19 plus tip, causing me to arrive in New Jersey at midnight. As a senior who doesn't travel often, I didn't know how to negotiate with the gate agent. I believe I should be compensated for my Uber fare at the least. Additionally, I reached my destination at midnight instead of 6 PM as originally planned. I wish the gate agent had provided me with all available options to help me make a decision. Thank you, Nisha S. Flight confirmation: MNVFVF Flight [redacted] departing at 1:40 PM from AUS and arriving at EWR at 6:16 PM.

My name is S.A. Dunkley, and I have a flight to Jamaica today, October 1st. I needed to pay for three suitcases, one of which was overweight. Online, it showed the cost for all three suitcases would be $[redacted]. However, at the airport, I was informed it would be $[redacted] for the suitcases and another $[redacted] for the content, totaling $[redacted] just for the one overweight suitcase. The travel agency I booked through initially said I could have a carry-on and a personal item, but at the airport, they told me otherwise, and I had to pay an extra $47 for another bag. I have a basic ticket and was surprised to find out about these additional charges. I have been a loyal customer of your airline for four years, and this has been my most disappointing trip with you. If my nephew hadn't been with me at the airport, it would have been even more challenging.

I made a booking for a flight from London Gatwick to Fort Myers for Janette and Gordon Sinclair on the 1st of December with booking code DWBEFQ. Upon receiving the confirmation email, I noticed a payment discrepancy of £[redacted].30. Although the email shows a total payment of £[redacted].36, my credit card was charged £[redacted].66. After speaking with Andrea from the customer service helpline, she explained that the total should be £[redacted].56, which still doesn't match the email confirmation. Additionally, she mentioned an issue regarding "even more speed" benefits. However, after reviewing my credit card statement, I realized I was double charged for everything except the basic fare of £[redacted].03, resulting in the significant overcharge. I kindly request an investigation into the payment errors and a refund of £[redacted].30 to be credited back to my account. Furthermore, please address the discrepancy related to the "even more speed" benefits.

On July 17, [redacted], our flight from Orlando MCO to Newark NJ was delayed for 12 hours until July 18 around 2:00 am. I received travel credits for 3 out of the 5 passengers on my booking, including Michael, Cheryl, and Nicholas, totaling $[redacted], which I appreciate. However, Michael V Maguire and Natasha Hrynenko, who were also part of our group, did not receive any compensation for the delay. I noticed this oversight when booking tickets for January [redacted]. Could these two passengers please receive the appropriate credit for the 12-hour delay? Your help is greatly appreciated. Cheryl and Michael Maguire, booking reference B6 [redacted].

Subject: Flight Experience Feedback I am reaching out to share my recent travel experience and raise concerns about the process for international travelers flying from New York City to St. Kitts and Nevis with a connection in San Juan, Puerto Rico. Prior to my flight on October 1st, I submitted all necessary entry documents for St. Kitts and Nevis but did not receive confirmation. At JFK, JetBlue did not request proof of entry certificate for St. Kitts and Nevis, unlike other airlines. During check-in in Puerto Rico, I was unable to provide the entry certificate and was refused boarding by Silver Airways, JetBlue's partner. When I explained the situation to a JetBlue employee, I was advised to seek assistance from Silver Airways. However, no further help was offered to complete my trip. I would like to know if I will be reimbursed for the unused portion of my ticket and associated baggage fees. Additionally, I had to purchase a new ticket back to Boston due to the lengthy delay in the next available Silver Airways flight. Your attention to these matters is much appreciated. Thank you, Watson M Wallace

To whom it may concern, I encountered extensive delays on my flight from Cancun, MX to Atlanta, GA. These delays necessitated an extra night at the resort in Cancun. Despite multiple delays, the flight from Cancun did not depart on time, causing my companion and me to miss our connecting flight in Fort Lauderdale. Upon arrival in Fort Lauderdale, we experienced further delays due to customs, waiting on the plane for 30-40 minutes and then two additional hours in customs. We missed our connecting flight and had to endure a long wait and then reschedule our flight for the next day out of Miami with a different airline. Although we appreciated the hotel and Lyft provided, the room was subpar in terms of cleanliness during the ongoing COVID-19 situation. The following day, our American Airlines flight to Atlanta had separate seats for my companion and me, despite having booked them together initially. Additionally, two out of three of our luggage pieces were lost with American Airlines in Miami. This entire ordeal, from the delays to the flight changes and lost luggage, was incredibly frustrating. I seek compensation for the expenses and inconveniences incurred due to the JetBlue flight delays. Best, Dyamond Hagood JetBlue Flight #[redacted] September 25, [redacted] Cancun, MX (CUN) to Fort Lauderdale, FL (FLL)

Hello. I was on Flight [redacted] from RSW on October 7th departing at 5:40 PM. After boarding, we experienced a delay due to a windshield wiper issue. Eventually, we were informed we could depart with one wiper after waiting for the weather to clear. Unfortunately, we timed out on the plane and had to deplane. I was then directed to a JFK flight with a bus shuttle to Westchester, my original destination. Although I boarded the JFK flight, I chose not to use the bus service to ensure a quicker return home. I am seeking a refund for the inconvenience I faced, as well as the additional cost of a car service. Your attention to my concerns is appreciated. - D.S.

I need to transport my mother and child's cremains to Jamaica. My mother's cremains are in a sealed metal urn with all required certificates. My child's cremains will be in a cardboard urn with the necessary documentation. I plan to travel with JetBlue for this purpose. Is there anything else besides the certificates that I need to provide for the transportation of the sealed metal urn to Jamaica? My trip is for the purpose of releasing them together for closure due to my recent loss. Thank you.

I contacted JetBlue regarding a charge on my JetBlue Plus card for checked baggage for my husband's upcoming trip on November 7th, [redacted]. Due to separate return dates, I had to book a different itinerary for him, although we will be traveling together. I reached out to customer service and waited over 60 minutes to speak with a representative. The representative, identified as Aris with the employee number [redacted], was unprofessional and unhelpful. Despite my explanation of the situation leading to the separate bookings, she declined to transfer me to a supervisor and refused to refund the checked baggage fee. Subsequently, I contacted Barclays and was advised to dispute the charge once it finalized.

On October 21, [redacted], unfortunately, we missed our return flight to the Bahamas due to issues with filling out the required Covid forms. The link or bar code was malfunctioning, causing a delay despite our efforts to be ahead of schedule. JetBlue agents tried to assist, but the problem persisted, leading to missing the flight as the link only started working after the boarding time. With no available flights until the next day and urgent commitments, we had to find an alternative airline for our return. I kindly request a refund of the $[redacted] luggage fees as we had to make alternate arrangements. Thank you.

My mother mistakenly thought her flight was at 10am instead of 10pm. After a lengthy hold, she was informed it would cost $[redacted] or 30k points to change to the morning flight. Opting to cancel, I inquired about standby which was only $75. Approving standby, the representative mistakenly removed the ticket and promised to retrieve it but failed to do so despite an hour-long wait. This misleading and unprofessional conduct led to a disappointing outcome for my mother, who now has lost her ticket and wasted the day on calls. It's frustrating that she wasn't presented with all her options before the ticket was withdrawn. This situation must be addressed promptly.

I need to file a complaint with JetBlue Airlines about a very rude flight attendant on my recent flight. I was traveling with my 3.5-pound dog and asked fellow passengers if I could hold her as she was scared, to which they agreed. However, the flight attendant scolded me, insisting the dog remain in her carrier. This was distressing for my pet. Interestingly, my family, who traveled on the same route later, was encouraged by your staff to hold their dog during the flight. This inconsistency is disappointing and feels like discrimination. I request permission to hold my dog on my return flight and appreciate a prompt response from your team. Thank you. Best, Lisa P.

I am writing to express my dissatisfaction with the service provided by the airline during my recent trip from Port of Spain to JFK on October 18, [redacted]. Flight [redacted] was supposed to depart from POS at 5.30 pm, requiring me to arrive at the airport by 2.30 pm as instructed. However, the flight did not leave POS until 9.00 pm, resulting in a wait of six and a half hours. This was particularly challenging for my wife, who has recently had knee replacement surgery and had to endure discomfort during the long wait. Furthermore, this delay caused disruptions to my pick-up arrangements from JFK to my final destination, leading to additional expenses for new arrangements that I had to cover personally. I am requesting compensation for this unfortunate experience and hope for a prompt and satisfactory resolution to this matter. Sincerely, Ancil D. & Angeline D.

I am having trouble accessing JetBlue's "manage flight" option as I need to change my seat selection for an upcoming flight. Despite purchasing a seat upgrade, JetBlue has not recognized it. Unfortunately, the website is currently not working properly, preventing me from making the necessary changes. I have attempted to do so on various devices and browsers without success. I am disappointed with JetBlue's customer service and website performance and am considering avoiding using their services in the future.

Yesterday, I was scheduled for flight [redacted] from Cancun to Newark, NJ. I always require wheelchair assistance at airports due to mobility issues. I was surprised to find out that Jet Blue in Cancun no longer offers priority check-in and baggage drop for passengers in wheelchairs. The process was frustrating as I had to wait in line at the kiosk and then navigate through crowds to drop off my baggage, taking 2 1/2 hours in a crowded airport. By the time I reached the gate, boarding had already begun. The staff member assisting me, Angel, was kind but got tied up with me. Being in a wheelchair for so long in a packed airport surrounded by towering crowds was overwhelming and caused me anxiety. I used to recommend Jet Blue, but this experience has left me disappointed and unsure if I can endorse the airline in the future. This situation should be addressed to prevent it from happening again.