JetBlue Customer Service Issues

During my recent trip to Las Vegas, my flight got delayed due to a pilot shortage, causing a one-day delay. Upon arrival, I found my bag damaged, which ruined all my clothes. Unfortunately, when I tried to address the issue at the JetBlue office, it was closed. I attempted to contact customer service but was left on hold for over an hour. Frustrated, I waited till the next day to call again. After explaining my situation and submitting a baggage claim on July 3rd, I have been continuously denied reimbursement. Despite the circumstances of my delayed call due to the flight delay and the 4th of July weekend, I was told I missed the 4-hour window. This has been a lengthy ordeal, and the customer service agent, Sandy ([redacted]), was unhelpful and unwilling to assist me.

Regarding Baggage Charges Confirmation#: TGROEC On my recent trip from SFO to EWR with a stop in Orlando, FL, I had differing policies for carrying my bag. While I could carry it on from SFO to Orlando, I had to check it for the Orlando to EWR leg with charges. It's confusing why there were two different policies within one ticket. My important booking information did not mention any restrictions or fees regarding carry-on bags, leading to unexpected charges of $[redacted] for four carry-on bags on the second leg. I believe there should be consistency in the baggage policy for the entire trip. I would appreciate a refund for the unexpected charges. I also have a credit from a previous flight delay with JetBlue that I would like to use towards future flights. My son, Wesley T. L., is a JetBlue credit card holder, and we are part of the family plan. I hope this issue can be resolved promptly. Thank you.

We were supposed to receive a full refund for the first leg of our trip we took on JetBlue on August 11, [redacted], but the refund has not shown up yet. We paid for Three (3) BLUE EXTRA seats for flight #70 to Boston. However, at the airport in Ft. Lauderdale, the seats given to us were not the ones we booked. Despite specifically choosing these seats due to our height, they were assigned to others. We ended up in the front row as no other seats were available. We were told that a refund would be processed and a case was opened using our ticket number, #[redacted][redacted].

Today, on August 25, [redacted], on my JetBlue flight from Las Vegas to Cancun, I checked in a bag. However, upon arrival in Cancun and retrieving my bag, I discovered that it was extensively wet, emitting a strong odor resembling that of urine, apple juice, or vinegar. My white t-shirts inside the bag were stained with a brownish-yellow substance, also emitting an unpleasant smell. The contents of the bag, including my shoes, clothes, and other belongings, were soaked and stained. The situation has caused a considerable inconvenience as I now need to purchase new clothes, shoes, and a bag, and change my plans due to the unforeseen circumstances during my trip in Mexico.

Hello, my name is Ofir. I have a flight booked from SEA to Newark this upcoming Sunday on Flight B6 [redacted] with Confirmation Number: DVOKUQ. The last name on the reservation is Maor. I had reserved two "blue basic" tickets a few months back; however, it seems that Jet Blue has updated their policy regarding carry-ons for this ticket type. I would like to switch my tickets from "blue basic" to "blue" to ensure we can both bring a bag and a carry-on onboard. I couldn't find a way to do this online and would appreciate assistance in resolving this matter, so I can avoid paying $[redacted] in carry-on fees. Thank you for your help.

I encountered a schedule change for my flight from JetBlue, and after requesting a refund over the phone, they assured me it would be processed within 3 to 5 days. However, after noticing that the flight was still active in my account three months later, I attempted to cancel it online, only to be told that I would receive a travel credit refund instead. Unfortunately, upon confirming this, I discovered that the refunded amount had the same expiration as the original travel credit, rendering it unusable. At this point, I am left without a flight and without a usable refund. I would appreciate receiving the refund in the form of JetBlue credit. Thank you.

Hello, I wanted to share my recent JetBlue travel experience with you. On my trip from Aug 20-23rd with confirmation SZCTEM, there were some significant issues. The departure flight from JAX faced delays on the runway, causing a ripple effect that led to problems with connecting flights. Upon arrival, I found my brand new luggage significantly damaged, well beyond standard wear and tear. Moreover, the return flight also faced over a 1-hour delay, making the whole journey quite unpleasant. Given the condition of my new luggage, I may need to purchase a replacement. I kindly request a review for possible reimbursement of the $[redacted].00 cost. Thank you.

I had an issue with my flight from PBI to Boston on 8/22, which got canceled. Instead, I was booked on a flight from Miami on 8/24, but I couldn't confirm it or get a boarding pass online. When calling the provided number, the wait time was over 2 hours. Eventually, I drove to PBI on the 23rd for assistance. One representative helped me get a seat on a PBI flight. Although my original flight was canceled due to a storm, other flights were available on the 23rd from PBI. Unfortunately, I couldn't manage my reservation online after being switched to Miami by Jet Blue. Despite paying for a blue fare, I couldn't access overhead luggage or select my seat. Given the inconvenience and expense of this situation, I believe I should receive a refund.

My flight with booking reference ZEHTVU has undergone multiple schedule changes in recent months. After deciding to cancel the flight for a refund and make a new booking with a different airline, I received an email notification stating that instead of a refund, a credit of $[redacted] was placed in the travel bank. The correct amount that should have been refunded or credited was around $[redacted]. However, upon checking the travel bank, I only see a credit of $88, which is not accurate. I am seeking assistance in either receiving the total amount due as a refund or credit, or having my cancelled flight reservation reinstated. My name is John R. E. residing at 80 Long Haul Rd, Grangeville, ID [redacted]. Unfortunately, my attempt to reach customer service by phone was met with an excessive [redacted]-minute wait time, which is quite frustrating.

Dear Customer Service, I am a regular traveler with JetBlue Airlines, using frequent flyer number 2[redacted] 42. I recently canceled my return flight scheduled for September 5, [redacted], from Cartagena, Colombia (CTG) to Ft. Lauderdale (FLL), with confirmation number EDZQVX. I received a refund of $[redacted].05 in my new JetBlue Travel Bank account, which is xxxx...xxx3098 (old account number xxx....xx3999). This refund was requested as I have obtained permanent residency in Colombia, evidenced by my visa from Migracion, Colombia on August 18, [redacted]. As I will be turning 90 on September 26, [redacted], and have decided to settle in Cartagena, Colombia permanently, I kindly ask for the $[redacted].05 to be refunded to the debit card used for the original ticket payment, as I do not foresee any future flights within the USA. Thank you for your assistance and understanding. Best regards, Surinder J. Sekhri Cartagena, Colombia Email: [redacted], [redacted] Tel. [redacted]

I waited for 2 hours and 20 minutes to contact customer service about my missed flight on 9/4/[redacted] with confirmation code BGHCAV. I was informed that I forfeited $[redacted].40 and 1,[redacted] travel points. Due to car trouble, I arrived late at the airport, and the bag check lines were too long. If a ticket refund is not possible, I request the return of my 1,[redacted] points. I have been a loyal Jet Blue customer for years, but I am very disappointed right now. I was traveling to Tampa, FL, to visit my mom who is battling breast cancer, so I urge Jet Blue to refund my points. My True Blue number is [redacted]. You can reach me at [redacted] Thanks, Alan A.

I bought tickets from Orlando, FL to Bradley in Connecticut for a trip from Oct 13 to Oct 20. The tickets are for Linda M. Rodgers and Harold M. Francis Jr. Harold recently added his middle name and TSA number after a long wait on the phone. However, when trying to update my TSA number, I couldn't access the correct information. The system shows no seat assignment on the initial flight and suggests Harold has no ticket, despite his correction. I need assistance with this issue, as I have already made the payment and want to ensure everything is in order. Linda Rodgers. Thank you for your support.

I was billed for a flight I never took. On August 10, [redacted], I booked a flight from Ft. Lauderdale-Hollywood Airport to Boston Logan Airport for the next day. When I tried to check in at the airport on August 11, my name wasn't showing up. A kind airline employee named Dee helped me by booking me on the same flight to Boston and checking my bag. However, I've been charged for both flights and baggage on my Citibank bill. I've tried contacting JetBlue multiple times with no resolution. Here is my ticket info: JetBlue [redacted][redacted]. Please look into this and correct the error. Thank you.

Hello, my name is P. Petrov. I traveled from Los Angeles to New York on September 3 on Flight B60024, and then to Varna via Istanbul. At check-in, I attempted to pay for a 3rd piece of luggage, but after three failed attempts, I consolidated everything into 2 suitcases. However, the three pending charges of $[redacted] for the 3rd bag are still on my card. I kindly request your assistance in refunding this amount back to my card. I am currently located in Bulgaria, and unfortunately, I am unable to reach JetBlue Airways via email, as well as phone due to high costs. Thank you for your attention to this matter.

Susan and Joan Donovan traveled round trip from Orlando to Westchester Airport on September 4. Their departing flight scheduled for 2:35 pm was delayed by 5 hours. Their return flight on September 6 was also delayed by 5 hours, forcing them to arrange and pay for an Uber to JFK to catch an earlier flight back to Orlando, landing around 9:30 pm. The trip was very frustrating, and they believe some refund should be issued. The delays were not due to weather conditions. For further communication, please reply to the email sent to [redacted] Your cooperation in addressing this matter is greatly appreciated. - Joan and Susan Donovan

My flight from Punta Cana on August 11 was delayed several times due to the weather. After all the other airlines resumed operations, JetBlue staff informed me that they had stopped flying at 9 pm and asked me to return the next day. With no hotel accommodation, I was offered several alternative flights, but my connecting flight had already departed. I had to retrieve my luggage with a lady in the dark, find a taxi, and book a hotel alone after spending 9 hours at the Punta Cana airport. When I returned the following day, there were more plane issues, resulting in further delays. I spent hours waiting and even cried on the floor. Eventually, I received a food voucher but am now requesting a refund for the flight. Additionally, I had to cover expenses for a taxi to the hotel, accommodation, and another taxi back to the airport the next day.

I recently made a reservation with JetBlue over the phone for a flight from Boston to San Juan at 9 am, arriving at 1 pm for my husband, my son, and myself. Upon arriving at the airport, I realized there was a mistake with the flight time. The representative I spoke to had booked us on the wrong flight. When I asked to speak to the manager, the individual was rude, sarcastic, and very disrespectful. He provided me with the wrong email confirmation, insisting it was mine, and was unhelpful when I tried to explain the error made by the representative. He demanded an additional $75 payment per passenger for JetBlue's mistake. Additionally, despite my explanation about my anxiety and the need for specific seats, the manager, Mr. Juan Gotez, was unaccommodating. He even scribbled his last name illegibly. I'm scheduled for this flight on September 20th and urgently need to have our seats changed due to this unpleasant experience.

I contacted 1800jetblue on September 13 and spoke with a representative to book a trip for my husband, son, and myself. During the call, I clearly requested a flight departing at 9:20 am from Boston to San Juan. Upon arriving at the airport, I discovered that I was actually booked on a 4:20 pm flight. The staff I interacted with at Logan Airport were helpful, except for a manager named Juan Gotez who was rude and unprofessional. He disregarded my concerns about my anxiety and seizures and assigned us seats at the back of the plane despite my explanation. I attempted to correct the email address for the confirmation, but he dismissed me. This experience was disappointing, and I hope for a seat change and an apology from Juan Gotez.

I would like to express my gratitude to three exceptional JetBlue representatives at the Dallas Fort Worth International Airport check-in counter on Sept 12th at around 9:45 a.m. for flight number B6 [redacted] from Dallas to Boston. The representatives, Michele, Tabinda, and a gentleman whose name I regrettably did not catch, went above and beyond to assist me with a delicate situation concerning a carry-on item - a thinly packaged painting intended for a client at my destination. Despite the painting being slightly larger than the carry-on dimensions allowed, which meant I would need to check it in as baggage, the team came together to find a creative solution. Michele and Tabinda, with the help of the gentleman, improvised with a discarded box to safely package and protect the painting for travel. Their teamwork and dedication to finding a resolution while ensuring other customers were not neglected was truly remarkable. I am thankful for their exceptional customer service and for JetBlue's commitment to going the extra mile. This positive experience has ensured that my first flight with JetBlue will not be my last. Thank you, Tanya H.

I have been struggling to obtain a refund, and unfortunately, the issue remains unresolved. I am an employee at Spirit Airlines in Fort Lauderdale, and we have a counter-to-counter agreement with JetBlue for non-revenue bookings. I made a reservation for one of our beneficiaries to travel from KIN to FLLKIN. However, the flight was full, and KIN did not accommodate changing the flight to the next day. Eventually, the beneficiary used the return segment on June 28, [redacted]. When seeking a refund at the ticket counter, I was directed to contact 1-[redacted]-JetBlue. Despite multiple attempts, reaching JetBlue has been challenging due to long wait times exceeding [redacted] minutes. After finally speaking to a representative who redirected me to crew support, the issue remains unresolved. Despite visiting the ticket counter, the problem persists. Any assistance in expediting the refund process would be greatly appreciated. Additionally, I was informed that the reservation was "purged" and could only be located by ticket #[redacted][redacted].