Instagram Customer Service Issues

Archive 368

The following are issues that customers reported to GetHuman about Instagram customer service, archive #368. It includes a selection of 20 issue(s) reported April 9, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello! I own the account @olialunevich. I am reaching out to your support team as my account was recently blocked, possibly due to a system error or hacking. I follow Instagram rules and believe this may be a mistake. Please unlock my account๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™. I commit to following all community guidelines and can provide any required documents and information. I eagerly await your response, thank youโค๏ธ
Reported by GetHuman-olyalun on Sunday, April 9, 2023 8:11 AM
Yesterday, my account was hacked. The hacker changed my email and phone number, essentially taking control of my account. I received an email notification about these changes, but by the time I tried to reset my password, I had lost access. Additionally, my Instagram account was disconnected from my Facebook account. I am reaching out because Instagram support has not been responsive. I am seeking assistance on steps to recover my account.
Reported by GetHuman-txmpxr on Sunday, April 9, 2023 2:31 PM
I attempted to change my password on Instagram but did not receive the email to do so. After trying multiple times, I changed my email, and the next day, I finally received the password reset email. However, upon trying to log in, Instagram flagged suspicious activity on my account, likely due to repeated unsuccessful login attempts, logging me out in the process. I was asked to verify my identity by completing a captcha and entering a 6-digit code sent to my phone. Despite entering the correct code, the "next" button led to a broken link with an error message. Each subsequent attempt led to the same broken link, preventing me from verifying my identity. Checking via my Facebook meta account linked to Instagram, I found my account marked as "restricted," denying access. Despite knowing my password, the broken link issue persists, and I am unable to complete the verification process.
Reported by GetHuman-apoloyco on Sunday, April 9, 2023 5:37 PM
I am experiencing an issue with my Instagram account, username @ashkumar11. In the notification tab, specifically under the followers and following section, I am unable to see the new follow request notification tab. As a result, I am not receiving notifications about follow requests when Instagram is minimized or not in use. Please assist me by reinstating the new follow request tab so that I can receive notifications for new follow requests. Thank you.
Reported by GetHuman-amanabhi on Monday, April 10, 2023 6:30 AM
Subject: Issue with Receiving Instagram Confirmation Code Hello, I wanted to bring to your attention that I am facing difficulties receiving the confirmation code on my phone number while attempting to log into my Instagram account. Despite ensuring that my phone number is correctly linked to my account, the SMS with the code is not coming through. Repeated attempts to receive the code have been unsuccessful. I have also attempted troubleshooting steps like restarting my phone and re-installing the Instagram app, but the problem persists. I kindly request your assistance in addressing this matter. If feasible, could you offer an alternate confirmation code or guide me through the steps to rectify the situation? Thank you for your help and attention to this matter. Sincerely, Redouane L.
Reported by GetHuman8292304 on Monday, April 10, 2023 3:10 PM
Hello, I am writing to address the mistake of deleting my "beline_biiz" account. I have been using this Instagram account for several years without any previous issues. I would like to regain access to this account as I have photos and memories that are now lost. I rely on Instagram to stay connected with my loved ones. It saddens me to have lost all the data linked to this account, and I do not wish to create a new account as I may lose touch with certain individuals. I have tried several quizzes to recover the account, but nothing has worked, and I have been informed that I violated community guidelines, which I have not done. I was unaware of the need to send a selfie, but I am willing to provide a photo to recover my account. How can I proceed? Thank you for your understanding Best regards
Reported by GetHuman-obizolli on Monday, April 10, 2023 4:37 PM
I keep receiving a message almost every week when I attempt to like, comment, post, add, or remove followers. The message states that my account has been temporarily blocked from taking these actions due to allegedly sharing my account with a service that violates community guidelines. The block is set to expire on [redacted]-04-15. I haven't shared my account, and when I click on the "tell us" option, nothing occurs.
Reported by GetHuman8292583 on Monday, April 10, 2023 4:49 PM
Hello, my name is Baptiste COLONNA, and my Instagram account "Baptiste.clna" was blocked without any reason. I would like to dispute the temporary suspension of my account as many personal details were on it. I am eager to recover it as I have not violated any rules, and I have maintained this account for years. Your assistance would be greatly appreciated as I am puzzled why my account was suspended suddenly. Thank you for your help.
Reported by GetHuman8292685 on Monday, April 10, 2023 5:23 PM
I am having trouble understanding your process. Is it necessary to pay โ‚ฌ5 to recover my account on Instagram? It seems odd to me. I am stating again that my account Baptiste.clna was suspended for no reason for 3 days. The suspension period has passed, but I still cannot access my account. Can I get a French-speaking assistant? Dealing with English-speaking assistants makes things more complicated. I apologize for bothering you, but I really want to regain access to my account. I hope you understand. Thank you for your assistance.
Reported by GetHuman8292685 on Monday, April 10, 2023 5:35 PM
Hello, I created our Instagram account with my old Italian number, which I no longer have access to. I am unable to update this information as Instagram requests a code from my old number, leading to my account being blocked. The business details can verify that the account belongs to me. My current number is [redacted]. How can I recover my Instagram account without using the old number? Thank you for your assistance. The address is correct, but the phone number has changed. I'm puzzled why I can't log in using my email, especially when I receive the verification code at that email address. K-F Peinture Sร rl Kushtrim Fejzaj Username: @kfpeinturesarl
Reported by GetHuman-kfpeint on Monday, April 10, 2023 6:10 PM
I believe my Instagram account has been mistakenly banned/suspended for allegedly breaching the community guidelines. Despite not engaging in any behavior that would violate these rules, I am unable to access my account after filling out the review form. I have not received any responses or assistance despite multiple attempts to contact support via email and phone. This account holds significant personal data that is crucial for my safety. It is imperative that I regain access to my longstanding account as soon as possible.
Reported by GetHuman-nigarr on Monday, April 10, 2023 6:24 PM
Hello, My account was wrongfully blocked on 3rd April [redacted]. I have not violated any terms of use. I have followed all instructions to verify my identity. The notification I receive is that Instagram has received my request, will review it, and get back to me. However, it has been over a week with no progress. There is no option in the Help Center to unlock my account. When I try to contact Instagram, I am asked to verify my identity in the app. Unfortunately, this is not possible as it only shows that they have received my details and will get in touch.
Reported by GetHuman-hannize on Tuesday, April 11, 2023 5:40 PM
I'm trying to access Michael W. Smith's official Facebook and Instagram pages through my friend Debra Kracke's computer. This morning, everything was fine, but now I'm getting a message saying "this page isn't available." Could you please assist in getting Michael W. Smith's pages back up and running on Debra Kracke's computer? Thank you.
Reported by GetHuman8290070 on Tuesday, April 11, 2023 8:57 PM
Hello, My account was wrongfully blocked on 3/4/[redacted]. I have not violated any terms of use. I have followed all the instructions to verify my account. The message I receive is that Instagram has received my request and will contact me. However, there has been no response for over a week. There is no option for unblocking in the Help Center. When I try to contact Instagram, it asks me to confirm my identity in the app, which is not possible. I can only log out there. When I log back in, the message that my request has been received and they will get in touch appears again. I need help to unblock the account as soon as possible or to request a response from Instagram.
Reported by GetHuman-hannize on Tuesday, April 11, 2023 10:22 PM
I have been receiving notifications from Instagram about my account being disabled. I followed their instructions to reactivate it by submitting a photo of myself, my name, username, and a code. After doing so, I received an email confirming that my account was reactivated. However, now I am facing the issue again where my account is deactivated and cannot be reviewed. I am unsure of the reason behind this deactivation as I have not violated any policies. I am willing to change my password in case my account was hacked, but I have not engaged in any activities that would warrant such action. I assure you that my account is authentic and has never been used in a harmful way. I am seeking assistance to reactivate my account with the username Rissaboo91.
Reported by GetHuman8295754 on Tuesday, April 11, 2023 11:40 PM
Dear Instagram community, I am seeking assistance as my account has been compromised. Unfortunately, the hacker altered all my personal information, including changing the two-step authentication. They have blocked all avenues for me to recover or delete my account, causing significant damage to my reputation. I kindly request your prompt help in resolving this issue. My original username is gauravahire143, and the hacker changed it to gauravadehire143. Your immediate action in addressing this matter would be greatly appreciated. Thank you.
Reported by GetHuman8296923 on Wednesday, April 12, 2023 3:05 PM
There is a person named Debra Kracke attempting to connect with Michael W. Smith on various social media platforms like Facebook and Instagram. Last week, Debra Kracke was able to access Michael W. Smith's page, but now is facing an error message saying the page is not available. Debra Kracke is seeking assistance from Instagram officials to resolve this issue and regain access to Michael W. Smith's pages.
Reported by GetHuman8290070 on Thursday, April 13, 2023 2:45 PM
I'm reaching out to Instagram officers to help Debra Kracke regain access to the Michael W. Smith Christian Artists Facebook and Instagram pages. Today, Debra from Carrollton, MO, encountered difficulties and was advised to visit www.instagram.com for assistance. We hope that Debra will soon have her accounts restored. Thank you, Instagram officers, for your support in resolving this matter effectively.
Reported by GetHuman8290070 on Thursday, April 13, 2023 3:16 PM
I was asked to verify my Instagram login details by taking a selfie holding a code they provided on a piece of paper. After a night out, my selfie wasn't the best, but I submitted it thinking I would regain access soon. However, when I tried to log in later, I found out my account was permanently deleted. My account is linked to Facebook, and I hope I haven't lost all my photos.
Reported by GetHuman8299653 on Thursday, April 13, 2023 5:55 PM
Hey everyone, I have been trying to contact Instagram support regarding getting Michael W. Smith, the Christian artist, back on the platform. Can someone assist me with this matter? I am attempting to reach out for Debra Kracke, who is experiencing difficulties accessing Michael W. Smith's Facebook and Instagram accounts and needs them restored. Your urgent help in resolving this issue would be greatly appreciated. Thank you for your attention to this matter, Instagram support team.
Reported by GetHuman8290070 on Thursday, April 13, 2023 6:00 PM

Help me with my Instagram issue

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