Instagram Customer Service Issues

Archive 369

The following are issues that customers reported to GetHuman about Instagram customer service, archive #369. It includes a selection of 20 issue(s) reported April 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Instagram account was locked because it was compromised, which I was not aware of. I was prompted to change my old password, but since I couldn't remember it, I tried the "forgot my password" option. However, when I tried to enter my phone, email, or username for the account recovery, I was redirected back to the compromised account page, creating a frustrating cycle. I have reported the issue to Instagram, but it has been 2 days without any response. I hope this can be resolved soon.
Reported by GetHuman8299854 on Thursday, April 13, 2023 7:32 PM
I'm having trouble accessing Debra Kracke's account on Michael W. Smith Christian Artists 3rd Facebook and Instagram. The page is showing as unavailable. Can someone from Instagram please assist in resolving this issue? Thank you.
Reported by GetHuman8290070 on Thursday, April 13, 2023 8:13 PM
I am having trouble accessing Michael W. Smith's page on Facebook and Instagram via Debra Kracke's computer. I keep receiving a message saying, "Sorry, this page isn't available." It was working on Tuesday morning and then went down again in the afternoon. Could the Instagram officers please assist in resolving this issue promptly as it would be greatly appreciated by Debra Kracke.
Reported by GetHuman8290070 on Thursday, April 13, 2023 10:11 PM
I inadvertently made a mistake that caused my Instagram account to be permanently disabled. Once my account is reinstated, I will strictly adhere to all of Instagram's rules. I kindly request a prompt review of my account as it contains many of my friends and colleagues. I do not engage in writing hurtful comments or following content that violates guidelines. I urge you to please restore access to my account at your earliest convenience.
Reported by GetHuman-zenkoyae on Friday, April 14, 2023 12:07 AM
Since [redacted], I have been an active user on Instagram, always abiding by the community guidelines. However, starting in February [redacted], my account has been targeted by bots from Russia, leading to restrictions being imposed by Instagram. In February [redacted], I was notified that my account was limited until 03/30/[redacted], pending an email with a login code. Unfortunately, I did not receive this email as expected. I kindly request assistance in restoring access to my Instagram account. I value the norms of behavior on the platform and have always complied with communication guidelines. Given the challenges posed by ongoing bot attacks since [redacted], resulting in account restrictions, I respectfully seek your help in regaining access to my account.
Reported by GetHuman-infobuch on Friday, April 14, 2023 2:13 PM
Submitted by H. (not verified) on Tue, 14/04/[redacted] - 10:39 am. Hello Instagram team, My account, shreya8565, has been hacked, and I no longer have access to the email and mobile number associated with it. The hacker is using my account to add new people and trying to compromise their accounts as well. I am seeking your assistance in regaining control of my account or deleting it from Instagram. I have tried reaching out before and asked my friends to report the account, but no action has been taken. The hacker is attempting to obtain bank details through my account, and multiple reports have been made. Please take action promptly. You can verify my ownership of the account shreya8565 by checking that all posts on the account belong to me. Thank you.
Reported by GetHuman8301377 on Friday, April 14, 2023 2:52 PM
Hello, I am reaching out because I am unable to access my professional Instagram account, lamine_watch1, since this morning. I have not received any violation reports, so I am confused why my account has been suspended. I have been diligent with my advertising payments and have always been on time without any delays. I am seeking clarification on the reasons for the suspension of the account lamine_watch1 and hope for a prompt reactivation. Thank you.
Reported by GetHuman-lvminebe on Friday, April 14, 2023 4:57 PM
Hello, I'm having trouble following people on Instagram. It has been two days now that I am unable to follow people on Instagram. I don't understand, I haven't done anything wrong. It started two days ago when I was trying to follow someone I know, and it showed me a message saying I should try again later. But now, after two days of trying again later, I still don't understand. I only subscribed to five people in a row and since then this message appears. Please help me, I need to follow other people who are waiting for me to follow them, but I can't do it because of this message that keeps popping up, even though I only followed one person in a row. Please help me.
Reported by GetHuman-manzimba on Friday, April 14, 2023 9:44 PM
This morning, Michael W. Smith, a Christian artist, faced issues with Facebook and Instagram accounts. Debra Kracke's computer may have had difficulties accessing these accounts. Assistance from Instagram's officers would be appreciated to resolve these issues for Debra Kracke and Michael W. Smith.
Reported by GetHuman8290070 on Friday, April 14, 2023 10:22 PM
This morning, a person named Debra Kracke asked the Instagram officers to help her reconnect with the Christian artist Michael W. Smith on Instagram and Facebook. She is having trouble accessing his third Facebook and Instagram accounts. Debra is apologizing as the pages seem to be unavailable when she tries to access them. Debra is asking the Instagram officers to fix the issue and help her to regain access to Michael W. Smith's accounts.
Reported by GetHuman8290070 on Saturday, April 15, 2023 1:24 AM
I lost access to my Instagram account after resetting my phone and losing all my data. I couldn't remember my phone's code, and when I tried to log in to Instagram, I couldn't recall my password either. I've also changed my phone number to [redacted], so I can't receive the new password as it's still being sent to my old number. Please send me a code so I can regain access. Thank you.
Reported by GetHuman8302992 on Saturday, April 15, 2023 9:07 AM
Hello, I am Adam Rehouma, a sixteen-year-old trying to regain access to my Instagram account under the username "Circumsision_". I accidentally deleted the app from my phone and upon reinstalling it, I encountered issues logging back in due to the two-factor authentication setup. Despite linking my phone number and email ([redacted], [redacted]) for security code retrieval, I am not receiving any codes on my phone. I have checked spam, blocked settings, and ensured Do Not Disturb is off. As I don't have access to backup codes, I reached out to Instagram for assistance but have not received a response.
Reported by GetHuman-galaxyex on Saturday, April 15, 2023 6:07 PM
I am trying to access Michael W. Smith's Christian Artist page on Facebook and Instagram, but it says, "This page isn't available." I was able to see it yesterday morning on Debra Kracke's computer, but it suddenly became unavailable yesterday afternoon. Debra Kracke is eager to reconnect with Michael W. Smith's Christian Artist pages on Facebook and Instagram. We hope the Instagram officers can assist with this issue promptly.
Reported by GetHuman8290070 on Sunday, April 16, 2023 12:59 AM
My Instagram account, GrumpyOldManArt, has been disabled, and I am unable to recover it. The email confirmation is being sent to an old address, [redacted], which I no longer have access to. Despite providing Facial Recognition as requested, it was denied even though my profile picture features my face.
Reported by GetHuman8304337 on Sunday, April 16, 2023 2:11 AM
I'm having trouble accessing Michael W. Smith's official social media accounts on Instagram and Facebook. There seems to be an issue with Debra Kracke trying to regain control over the pages from the 3rd Christian Artists' Facebook group. I encountered an error message stating, "Sorry, this page isn't available," when I tried to visit the pages yesterday morning on Debra Kracke's computer. However, by yesterday afternoon, Debra Kracke managed to restore access to Michael W. Smith's 3rd Facebook page on Instagram and Facebook. All seems to be up and running smoothly now.
Reported by GetHuman8290070 on Sunday, April 16, 2023 2:39 AM
Hello Instagram Team, I am reaching out to address a concerning issue from my past. Several accounts were created in my name when I was younger without my consent. At the time, I was only around 8 or 9 years old, and I am uncomfortable with my childhood self being exposed on social media in this manner. I kindly request the removal, deletion, or disabling of the following accounts: babyteee_____, tiki.hoxhaj, and tiki_sara_. If you have any doubts regarding the authenticity of my claim, I am willing to verify my identity. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman8304400 on Sunday, April 16, 2023 3:23 AM
Hello, My name is Arish. I am from Muzaffarnagar. I have run a video ad, but it shows "audio unavailable." You have caused me problems before, and you provide refunds. This is my last request. Please make the audio available for my video ad, or I will take legal action in the high court. I have all the necessary proof. Thank you. Name: Mohd Aarish Account Link: [redacted] Aadhar Card: 4[redacted] [redacted] Email: [redacted] Mobile: [redacted] Address: Dadheru Kalan, Muzaffarnagar (UP12) If my issue is not resolved today, I will see you in court tomorrow. Thank you.
Reported by GetHuman-kingriff on Sunday, April 16, 2023 6:00 AM
Dear Sir or Madam, I am reaching out in search of assistance for a perplexing issue. Please excuse any language errors as I am utilizing a translation tool. On Sunday, March 12, [redacted], my Instagram account was disabled citing a violation of guidelines. However, I am baffled as I have not posted anything since October [redacted], and my content is quite ordinary. Since 12.03, I have been unable to access my account, which is now under verification with a vague timeline of "a day." This situation seems like a significant glitch, and I am at a loss for an explanation. While I could create a new profile, my current account holds cherished memories, particularly from vacations that I failed to back up. There is no apparent reason for the account's removal, and I sincerely appeal for your support in resolving this issue, which holds immense importance for me. My account username is Avagzd, with approximately [redacted] followers and 18 posts. I am willing to provide any necessary proof of identity. Thank you in advance for any assistance you can offer in restoring my account.
Reported by GetHuman-avagazd on Sunday, April 16, 2023 10:46 AM
Hello, my Instagram account was suspended 2 days ago, and I am unsure why. I want to emphasize that I have a strong emotional connection to this account and have been using it for many years without any issues. Please, Instagram, I kindly request to have my account reinstated. I promise to adhere to all the rules going forward and not repeat any mistakes that may violate the terms. Name: Mokshith Shetty Username: mokshith__097 Email: [redacted] Phone: [redacted]
Reported by GetHuman8304739 on Sunday, April 16, 2023 11:30 AM
I am having trouble accessing Debra Kracke's profile on Michael W. Smith's 3rd Facebook and Instagram accounts. Whenever I try to view it on her computer, it says the page isn't available. The only way she can access Michael W. Smith's 4th Facebook and Instagram accounts is through the 3rd accounts, as per Michael W. Smith's dad's video. Can the Instagram officials help rectify this issue so Debra Kracke can view Michael W. Smith's 3rd accounts again?
Reported by GetHuman8290070 on Sunday, April 16, 2023 9:41 PM

Help me with my Instagram issue

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