Indiegogo Customer Service Issues

Hello, I am writing to let you know that I have been eagerly awaiting the arrival of the Pamuslide earphones that I supported on Indiegogo. Unfortunately, the parcel encountered an issue in Amsterdam due to a missing house number in the address provided. It seems that the package may have been returned to Hong Kong. Despite my efforts to resolve this with the Dutch Postal company and offering to pick it up myself, the situation remains unresolved. I kindly request your assistance in resending the Pamuslide earphones to me as soon as possible. I have already reached out via email to both [redacted] and [redacted] Thank you for your understanding and prompt attention to this matter. Sincerely, L.S. F.D. Kahlenbergstraat 56C [redacted] LL Amsterdam The Netherlands

We plan to launch our product on Indiegogo in the third week of October [redacted]. 1. Can Indiegogo assist us with creating and designing the campaign template? 2. How long does it usually take for a campaign to be approved? 3. Are we able to make changes to the campaign once it has been approved? 4. What marketing and product awareness services does Indiegogo offer? 5. Are there any fees associated with availing these services? 6. Does Indiegogo help send newsletters to loyal Backers? 7. Is there a minimum pledge amount required?

I received an error message stating, "An error occurred while processing your payment. Please contact us." Additionally, I was informed that my postal code was incomplete, despite it being accurate. I've made several unsuccessful attempts to complete the transaction. Urgency is a factor for me. Previous emails to Indiegogo remain unanswered.

I am currently experiencing delays with my roidmi vacuum cleaner order. The support team has informed me that it has been shipped but provided no tracking information. Many others are expressing similar complaints in the campaign's comments section. I am disappointed and feel that I may have been scammed. This is my first time using IndieGoGo, and if this is standard procedure, I will not be using the platform again. While this company has had successful campaigns previously, my experience has been frustrating. Any assistance in resolving this matter would be greatly appreciated.

This project has been giving updated delivery dates since [redacted], but the product has not been shipped yet. Please remove it from the platform to prevent new backers from being misled. The comments from backers indicate that many believe this is a scam, although I still hold out hope for the product to be shipped eventually. I trust that Indiegogo upholds professional standards to protect new backers from experiencing the same frustrations and costs as initial backers like me. Best Regards, K. Pritchard

I encountered a problem while trying to buy the "Be Still My Dog Of War" pledge for Dead Matter. I clicked purchase, but then got an email saying my contribution was unsuccessful. Indiegogo did not charge my card. I would appreciate it if a customer support assistant could contact me via email to help finalize this transaction.

On October 31, I made a payment of over $[redacted] CAD for the Carbon Ultralight Rollator by ACRE to support their campaign. As a person with disabilities, this rollator is essential to me. I am eagerly anticipating receiving it in January [redacted]. I am trying to access my account on Indiegogo using my email, but I have not received the password that Indiegogo is supposed to send me. Despite following the instructions to reset my password, I have not received any response. I am concerned about the lack of access to my account and want to ensure that my money is secure.

Hello, I backed the Tropicfeel campaign in August. Unfortunately, there was no mention during the ordering process that the items would be shipped directly from China, leading to my order getting stuck in customs. The customs officials have flagged it as a suspicious purchase, requesting three documents for release: an invoice, bill, and proof of international shipment payment. While Tropicfeel only provided one of these documents, they are not responsive to my requests for the remaining paperwork. Due to these issues, I am seeking a full refund as the situation was not made clear during the pledging process, resulting in unexpected taxes and shipping costs. Additionally, the company's lack of customer support and provision of a misleading invoice have further added to my dissatisfaction with the experience.

I joined the Castaway Case campaign with the understanding that Indiegogo would handle refunds until December 27th. However, upon revisiting the Castaway site, I noticed that refund responsibility has shifted to the Castaway team. I have decided that the Docking Station is not suitable for me and would like to request a partial refund. Will you honor the initial agreement and process my refund accordingly? Thank you, Loksch

As a disabled campaigner running a small business, I face challenges due to my autism and learning disabilities like dyslexia and dyscalculia. I encountered an issue editing my bank information, mistakenly inputting incorrect numbers, such as the last digit of my birthdate. Additionally, being transgender means my birth name differs from my legal name, causing discrepancies in my records. While my banks are aware of this, I am unable to communicate these nuances to Indiegogo, leading to my funds being frozen. Access to my account should not be hindered due to my identity. Indiegogo should prioritize accessibility for small business owners from marginalized communities to address this discriminatory barrier.

I supported the GIDDY campaign and I have not yet received my perk. I invested on 74/[redacted] and was supposed to receive 2 Giddys as a perk. The campaign has successfully sold 60,[redacted] units, with only around [redacted] backers like myself. Although they claim FedEx is shipping out [redacted] units per day, I still haven't received my perk. I was expecting backers to get their perks before others, so I'm confused. Is this standard procedure for campaigns? If so, I might reconsider investing in future campaigns. Looking for some guidance on this issue. - Ken Eschbacher

I have been unwell and bedridden for over two months, affecting my ability to work and provide for my family, particularly my daughter who is a student. I had to resort to taking out a loan to make ends meet, but now I find myself without a job. I am actively searching for employment while struggling to repay the loan. I am facing a crisis as I am the sole breadwinner with no one else to turn to for assistance. Given my situation, I humbly ask for your help. If you are willing to assist, I kindly request the funds be transferred to my bank account at Dutch Bangla Bank Ltd. The account is under my name, Md Delowar Hossain, with the account number [redacted]. Thank you for considering my plea for help.

Hello, I supported the Lampster project with the delivery scheduled for [redacted]. I recently visited Europe and noticed they are selling the Lampsters there and fulfilling orders promptly. After contacting them via email, they informed me that I still need to wait for my order. I am eager to receive my item with the correct plug soon. It's frustrating to see them initiating new crowdfunding projects on different websites without fulfilling their obligations from previous campaigns.

I recently started my Indiegogo campaign, but have encountered issues with the link not working consistently on social media. Some individuals have informed me that they are unable to access the site via the links I've shared, even though the links are correct. Additionally, there have been instances where payments fail to process without explanation. I have screenshots of these messages and transactions on my phone as evidence. It is frustrating that Indiegogo lacks a direct contact line for troubleshooting or customer support, especially considering the significant fundraising they facilitate. I am disappointed and hopeful that someone can assist me with resolving these problems. I have dedicated months to developing this campaign and rallying support within my community. Unfortunately, supporters are encountering obstacles in accessing the link or completing their payments, hindering their ability to back me. This situation is distressing. Your help is greatly appreciated.

Hello, I am Alexandra Warner, an Indiegogo campaigner for the project "Untold." My campaign concluded on January 12th. I received an email on January 22nd informing me that my disbursement was returned. Before I could update my secure bank form with the correct information, another email arrived on January 23rd stating that the funds are being transferred again. I need to halt the disbursement to rectify the incorrect account number on my secure bank form to prevent any further issues. I am concerned about possible refunds to my backers and wish to avoid this situation. Could you please assist me in preventing another disbursement failure and updating the correct account number on my secure bank form? I appreciate your prompt attention to this matter. Thank you.

I am concerned about the status of my NOIR Discreet Charger and Security camera. I reached out on 11/28/19 and have been trying to get an update on the delivery of my Charger/Security Cameras. The last communication I received was on 1/13/[redacted] and after reaching out with no response, I am uncertain. I supported this project on 9/3/[redacted] and have been patient despite the lack of communication from Noir and potential indifference from Indiegogo. As I will be moving soon, I kindly request that you follow up with NOIR to expedite the shipment of my Camera/Chargers. I eagerly await receiving the product so I can enjoy using it and share my positive experience with others. Sincerely, JS

To whom it may concern, I have been experiencing difficulties reaching Indiegogo by phone, and their email responses are taking an extended amount of time. It has been two weeks since the conclusion of my campaign, and they are alleging a violation of their terms of use that did not occur. The details they have provided regarding the evidence required for resolution have been unclear. I require an urgent resolution to this matter. Please assist me in establishing direct contact with Indiegogo for clarification. A phone call with them would be most beneficial in this situation. Thank you for your assistance. Best regards, A. Alanis

I backed the Bimoz bicycle motor project. I was expecting to receive my perk back in August but it hasn't arrived. The project creators have been silent about updates, promising progress updates that have also been missed. I no longer have interest in the motor. Is it possible to get a refund instead?

Our company ran a campaign last month. However, when attempting to access our account on the 13th of April, we discovered it was shut down and we are unable to take any action. Indiegogo (Brian) informed us via email that they closed our account. The issue is that this account deletion occurred without prior notice from Indiegogo. We are deeply troubled as there are backers expecting their perks or have contributed money. They are eagerly anticipating the delivery of their perks. We need to fulfill our commitments to them or provide an explanation regarding the situation and the status of their funds. Best regards, Lucas C.

Dear Sir/Madam, Our organization operates the Premlata Manju Tiwari East Secondary School Committee in Mohammadabad Gohna of Uttar Pradesh District Mau, India, engaging in social work since [redacted]. We run a Shishu Griha approved by the Ministry of Women and Child Development, caring for children from newborns up to 10 years old. The institution provides all necessary facilities, maintained by 14 dedicated employees around the clock. Unfortunately, we face financial challenges as we currently do not receive any government grants. We appeal for assistance to support our cause. Our organization holds 12(A), 80(G), FCRA registrations. Yours faithfully, Shekhar Tiwari Website: www.plataindia.org Email: [redacted] Contact: [redacted], [redacted]