Indiegogo Customer Service Issues

Last week, I had a conversation with Charlie Samuels regarding a skateboarding documentary he wants to fund. I advised him about how IGG utilizes algorithms such as the GoGoFactor to enhance campaign visibility if he decides to utilize their platform. However, Charlie mentioned that someone informed him IGG doesn't employ algorithms and assured him of promotions if he follows their suggestions, leaving me perplexed. As I provide consultation to numerous individuals, it is crucial for me to be aware of any potential changes within IGG to better assist others.

Hello! I am facing an issue with my successfully funded campaign on Indiegogo. Unfortunately, I have not received any communication from them yet. I suspect it may be due to the financial details of the campaign. Previously, a former coworker managed this aspect, but since their resignation, I have discovered errors in the information provided. They incorrectly listed me as a North American when I am actually Mexican. As a result, Indiegogo is now requesting my social security number, which I do not possess. I have been attempting to update my details without success. I am seeking assistance to rectify this situation in order to access the funds for my short film project, Parallels. Your help in resolving this matter would be greatly appreciated.

I haven't received the Kaiser Chair chargeback refund as mentioned. I was told it was sent, but I have not received anything yet. I just received an email stating that the refund survey was not sent because my contribution was canceled due to a chargeback with PayPal that I never initiated. I can confirm I haven't received any payment or refund related to this matter.

I have not received any communication from Indiegogo since the last message. It has been 12 days since Angelina reached out to me with an update. Hi Eric, Our records indicate that your funds were scheduled for disbursement on April 6th to the bank account specified on the form. Normally, it takes 3 - 5 business days for the funds to reflect in your account. If you do not notice the funds in your account, we suggest contacting your bank directly. Regrettably, once the funds are sent to the account on file, retrieval is not possible. If the funds do not arrive within a week after the disbursement date, it could be due to inaccurate bank information leading to the rejection of the disbursement. We will be informed within 5-12 days after the disbursement date if there is a rejection. You will be alerted in case of rejection. Kindly verify that the account information provided for the disbursement was precise and current. If you have not received the funds or a rejection notification within 10 days after the disbursement date, please inform me. Best regards, Angelina Customer Happiness Agent Indiegogo | Generosity

I purchased four BlueSmart luggage pieces for a total of $[redacted] but encountered issues. Despite attempting to cancel the order due to airport restrictions and the company's lack of response, the luggage was still sent. Regrettably, only two pieces were received instead of four. After reaching out multiple times without success, Bluesmart ceased operations without addressing the situation, leaving me with an incomplete order despite paying in full. I am seeking a resolution in either returning the two pieces for a full refund or receiving compensation for the missing items. As attempts to resolve this with Bluesmart have been futile and they are no longer operational, assistance in obtaining a refund or return is appreciated. The order number for reference is [redacted].

Hello, I wanted to address a concern regarding my Indiegogo campaign "DRIGGproductions Does Dallas and More!!" by Mark Caserta/DRIGGproductions. It has been almost 2 weeks since the campaign ended, and I am eagerly awaiting the funds to be transferred to my bank account. Upon checking my campaign details, I noticed that my balance for disbursement is showing as $0.00, which is puzzling as I raised close to $3,[redacted]. Additionally, the page mentions a disbursement to be released the week of June 1st, but the figures seem contradictory. The net balance shown aligns with what I am expecting, but it states it was already "sent" on May 24th, which has not reflected in my account. I would appreciate clarification on the correct amount to be disbursed and the exact timeline for its arrival in my bank account, as my campaign's progress hinges on these funds. I have also sent a previous message to Indiegogo and would be grateful for a prompt resolution, as there is no contact number available for direct assistance. Thank you for your attention to this matter.

I ordered a vinyl album from the Spencer Gibb campaign in February and was thrilled to do so. One of the perks was an autograph dedication on the album, but I'm struggling to log in to ask Spencer what to write. I have tried numerous times without success and need assistance. My order number is #88. My name is Rosemarie Tramontana Savino. I would appreciate help logging in to the campaign to communicate with Spencer. I am willing to provide my order receipt and any necessary information. The dedication I would like on the album is, "Rosie, always remember you are someone's daughter! Love, Spencer." This means a lot to me, especially now, and I truly value your assistance. Spencer is a man of his word, and I hope to fulfill this request. Thank you. Sincerely, Rosemarie Tramontana Savino.

I made order 74 on Indiegogo Marketplace for the Freevision Vilta Mobile gimbal. The order was placed on August 5th. I have sent two emails, one immediately after the order and a follow-up on August 8th through the Indiegogo order page website. This morning, I received an email response from Indiegogo customer support addressing my concerns. They mentioned that they had replied to my emails, however, I did not receive them even after checking my junk mailbox. The order hasn't been shipped and they are awaiting my confirmation. I provided my new shipping address in the original email on August 5th. I contacted AMEX, and they confirmed the payment was processed on August 5th. After trying to reply to Indiegogo customer support, I received a suspicious personal email. I am unsure what is happening and would appreciate a phone number or contact person to assist in changing my shipping address and resolving this issue promptly.

In August [redacted], I supported Armabrush. However, despite multiple emails and promised shipping dates, I have not received the product yet. I understand delays happen with startups, but this company is proving to be untrustworthy. The latest email on July 27 mentioned that shipping has started to Europe without a confirmed date for the US due to pending FDA approval. I was asked to fill out a survey on Crowdox to claim my "reward," but it seems more like a ploy to upsell additional items rather than focusing on delivering the original order. I just want them to honor my order from August [redacted] and ship the product when it's ready. I have all the necessary documentation. It's frustrating that other similar products have launched while I'm still waiting. It's disappointing how they handle their customers. Shame on Indidgogo for endorsing this behavior.

I am Brian Davis. I recently contributed to the Cyberfrog variant cover on Indiegogo as a guest. I made a mistake by entering the wrong email address as brianangelodav@gmail instead of my correct one, brian.angelodav@gmail. I am worried that the wrong email could lead to someone accessing my account and credit card information. I would appreciate it if the email associated with my Indiegogo account could be corrected and a new password sent to my correct email address. I can provide proof of purchase for the campaign. Thank you for your help.

I am Brian Davis. I supported the Ethan Van Sciver Cyberfrog Variant Edition as a guest, with my contribution number being #[redacted]. However, when I entered my information, I mistakenly input the wrong email address. I am concerned that my details might be compromised. I would appreciate it if a solution could be provided, such as sending a new password to my correct email address. The correct email is [redacted] The incorrect email I entered was [redacted], as I forgot to include a period. I believe that an account was created for me after guest backing, and the password was sent to the incorrect email. Once again, my corrected email address is [redacted] Thank you.

I and many others supported a product on Indiegogo called "N-Tech: World’s First All-In-One Portable Smart 4K." The campaign concluded with nearly $1 million raised, but there are significant issues with this campaign. 1. The campaign creator is unresponsive on the message board and to emails, and Indiegogo appears uninterested in addressing this. 2. The owner's name and address have inconsistently changed, raising red flags. 3. The logo used in the campaign appears to be from an unrelated website, suggesting possible logo theft. 4. The campaign has not met Indiegogo's requirement of monthly updates, and recent updates have been evasive. 5. Communication with the videographer indicated the owner's identity is uncertain. These concerns strongly suggest fraudulent activity. Despite attempts to alert Indiegogo, they have taken no action. We urge Indiegogo to review the evidence and take the necessary measures to refund backers. They hold the key to contacting the campaign owner and resolving this issue.

I purchased the "Daplie: Connecting without the Cloud" product on January 27, [redacted] for $[redacted] because I believed in the product and wanted something secure. This product was expected to be released within a year with regular updates from the developer. However, the developer stopped providing updates, delaying the release multiple times without progress. I attempted to contact customer service via email for a refund, but received no response. After messaging the owner, Bryson C. Hill, about the changes to the product and lack of communication, he mentioned being unable to process a refund at that time. The website daplie.com is also inaccessible, raising concerns. I feel the situation may be a scam due to the limited communication and continuous delays. I seek a resolution either through a refund or cancelling the charge on my credit card. Thank you for your attention.

Hello, I am Clotilde S. Rigaud, and I am running a campaign on Indiegogo for my debut album (Campaign ID: [redacted]) that has 20 days left. Recently, I have received reports from six backers facing issues with payments. After attempting to back my project, they encounter a problem where the payment does not go through despite filling in their card details. This occurs even after multiple tries using various browsers, devices, and credit cards that usually work internationally. Some receive a "Thank you for backing" message, but there is no email confirmation, and their bank accounts show no deduction. I am uncertain about the status of my campaign and whether there is a problem preventing contributions. I would appreciate clarification on this matter promptly as the campaign deadline approaches. Thank you for your assistance, I eagerly await your response. CLOTILDE, Campaign ID: [redacted] (Campaign link: [redacted])

I placed an order for a Scorkle on November 24, but unfortunately, I have not yet received the item. When attempting to visit the Scorkle LLP website, it redirects me to your website instead. I have tried contacting Scorkle via email multiple times, but have not received any responses. Additionally, I have been attempting to reach your Help Center from various devices, only to encounter a "can't reach this page" error consistently. I am feeling extremely frustrated as I am unable to secure a refund for an undelivered product. It seems like even Amazon is no longer an option for assistance in this matter.

I accidentally entered my email as "[redacted]" instead of "[redacted]" Can you please update my email to [redacted] and resend any previous emails to the correct address? My contribution ID is #[redacted]. Additional details related to the transaction: 1. New email address: [redacted] 2. Project: DUEX The on-the-go dual-screen laptop monitor 3. Selected reward: DUEX The on-the-go dual-screen laptop monitor 4. Card type: Visa 5. Last 4 digits and expiration date of card used: [redacted], 12/21 6. No prior messages with any Kickstarter user in the past year. Thank you, JB Tanis

My name is Delfin Clark, and I can be contacted at [redacted] My mailing address is [redacted] Wagner Ave, Louisville, KY. In July [redacted], I supported your "Most Powerful Pocket-Sized PC Laptop Win 10" campaign. To date, I have not received any confirmation that the campaign was successful or when the laptop will arrive. Despite having positive experiences with your previous campaigns, this delay is concerning. I have reached out via email multiple times in the past two weeks for an estimated delivery date without success. I respectfully request an immediate response and an expedited shipment of the long-overdue Windows 10 Mini Laptop. Please contact me directly at [redacted]. Thank you in advance for addressing this matter promptly.

I need urgent help. My name is Christina D., and I am a campaigner awaiting the disbursement of funds. Indiegogo contacted me twice regarding my bank information. Despite visiting my bank and ensuring the accuracy of the details provided, there seems to be an issue with the account number input. I provide a 9-digit number, yet the system shows a 17-digit number. It is crucial for me to receive these funds promptly. I am worried about any potential delays and request to speak with a representative directly. Sharing my account details here: Account number: [redacted], ABA routing number: [redacted]. Please assist me in verifying and correcting my information so that the funds can be transferred without any further problems. Your prompt assistance is greatly appreciated. Thank you.

I previously reached out regarding a campaign I began in [redacted] for the MI Guitar, a magic instrument. I paid $[redacted], expecting to receive the product upon project completion. Multiple manufacturing issues and deadline delays have occurred, but I trusted Indiegogo as a secure platform. Despite attempts to contact the campaign manager for my perk, the campaign has concluded with no communication from the team. I was CCed on an email to the campaign manager Brian, but received no response. I suspect a scam to take my money. It has been over 3 years, and the lack of cooperation is distressing. I don't want to lose $[redacted] and lose faith in the platform. I seek assistance in pursuing a refund or product. Please contact me at [redacted]. Thank you, Raziel M.

I am reaching out on behalf of Andy Yang. I am a member of the outreach team at JobsOhio, Ohio's economic development organization. We are reconnecting with individuals and companies we've collaborated with previously. I noticed that Indiegogo engaged with the JobsOhio network for a recent location project, and I wanted to follow up on the progress. Additionally, I am interested in learning about any current opportunities or location strategy challenges that Indiegogo may be facing, where JobsOhio could potentially provide assistance. As an esteemed economic development partner, we offer complimentary expertise in site selection, financial incentives, and workforce recruitment in the Ohio market. Should you have any inquiries, please don't hesitate to contact me. I am here to assist with any questions or re-establish connections with the JobsOhio network. Warm regards, Mike Fuino Business Development Outreach JobsOhio 41 South High Street, Suite [redacted] Columbus, OH [redacted] (o) [redacted] (e) [redacted]