Home Depot Customer Service Issues

Subject: Mini Splits Invoice #[redacted] Dear Precise HVAC, I wanted to address the ongoing issues we've been experiencing with the mini split system that was installed in our home. We encountered problems shortly after moving in, and despite multiple service visits, the system continues to malfunction. The air conditioning has not been working efficiently, and recently, the main system stopped functioning altogether, leaving one area of the house at 59 degrees. We've had multiple service calls for freon leaks, a faulty head, and prolonged periods without proper cooling. I am reaching out to urge for a comprehensive solution to these recurring problems as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you, Cindy Christian

I placed an order for a rider mower on 11/14/22 under order # W[redacted]10 at 12:47pm. Unfortunately, the order was mistakenly cancelled on the same day at 8:32 pm. Despite being informed that I would receive a cancellation confirmation within 1 business day, it is now 6:38 pm on 11/17/22, and I have yet to hear back. I have called daily for the past three days, and I have been repeatedly assured that I would receive a response within 24-36 hours. Currently, my credit card shows a pending charge of $[redacted]. I am eager to resolve this issue to re-order the mower without having $[redacted] tied up. I have a 6% cash back offer from Capital One that I would like to use. Please cancel the initial order promptly so I can proceed with the reorder. Thank you.

Subject: Follow-Up on Replacement Order Status Dear Audie Smith, I hope this message finds you well. I am following up regarding the replacement order we discussed on October 12, [redacted], for the GE gas stove with a manufacturing defect. We had agreed on a resolution, and the replacement was scheduled for delivery on November 30, [redacted]. However, I have not received any updates on the shipment so far, and I am feeling concerned about whether it will arrive on time as promised by the manufacturer. Could you please provide me with an update on the status of the delivery? Thank you for your attention to this matter and for your assistance. I appreciate your help. Warm regards, Susana

I purchased 6 custom doors from Home Depot, which were installed based on their measurements. Unfortunately, when my contractor tried to put them up, they did not fit properly. I spoke to the manager, Mario, who said Britney would follow up. After clarifying with my contractor that the doors were not yet cut, I provided Britney with the measurements. In a later conversation, Britney requested a photo with a tape measure before the doors were cut, which was not mentioned earlier. I believe I should have been billed for standard doors instead of custom ones.

I placed an order for a washer/dryer with petal stools over 60 days ago. The third-party delivery has been incredibly rude. I have been in communication multiple times regarding this issue. Today, I received an email saying the delivery would be delayed another 21 days, which is unacceptable. I am extremely frustrated as I am paying for something I still don't have. The employees have been unprofessional. I did speak with a helpful lady named Iris from the corporate office, but unfortunately, the third party undo any fixes she made. At this point, I am considering purchasing what I need from a local store. I have two bed-bound individuals at home relying on this product. If this matter is not resolved promptly, I will have to involve my lawyer. My name is Charlie James Wilson. This situation is affecting me greatly, and I believe I should receive more than half off the dryer/petal stool considering the ongoing problems. This is a very distressing situation and I need assistance to resolve it.

I am Derek Leader, the team captain of the Santa Fe High School Varsity baseball team, excited for the upcoming 2[redacted] season. Our team focuses on arm care using Driveline Baseball exercises, with one of our coaches being Driveline certified. I am reaching out to inquire if your company would consider donating wooden boards for us to create platforms for our training. We are looking for boards that are 4ft in height and around 3ft in width to place foam on, allowing us to throw our weighted balls against them. Your support through hardwood donations will greatly assist us in aiming to reclaim the league championship we held for four consecutive years. Any assistance you can provide will be highly valued. For more details, please reach out to me at [redacted] or [redacted]. Thank you for your consideration. Derek Leader, Captain of Varsity baseball, Santa Fe High School, CA.

I mistakenly ordered the wrong item and would like to cancel it. Also, there is a typo in the email address. Please correct it to [redacted] Thank you for your assistance! Sincerely, Catherine Order Details: - Product: General Tools Cell Phone, Computer and Electronics Repair Kit (32-Piece) - Order Number: WE[redacted]4 - Total: $21.23

I want to share my frustration with Home Depot Brinkman store #[redacted] in Houston, Texas. My sister, Georgina Carner, has been waiting for her stove installation with no success. Despite her reaching out to the store management and expressing her concerns, no one has followed up or removed the stove as requested. The manager's response implying my sister's "buyers' remorse" was disrespectful. The delivery person's claim of a gas leak preventing the stove hook-up was contradicted by the gas company's inspection, which found no issue. Although Home Depot documented a leak, my sister is still awaiting resolution and feeling very upset. This experience raises questions about the store's practices. I am contemplating reaching out to the Better Business Bureau or considering social media to address this situation.

I am seeking a refund for appliance installation and removal services that were not utilized. We bought a new dishwasher with installation and removal included. Unfortunately, the installers were unable to proceed due to a concern with the electrical setup. We addressed the electrical issue by relocating the outlet for safety reasons. Subsequently, we installed the new dishwasher independently and dealt with disposing of the old unit ourselves. Consequently, we paid for services that were not performed.

I am requesting a refund for the appliance installation and removal services we paid for recently. We bought a new dishwasher and paid for installation and removal of the old one. However, the installers refused to proceed with the installation after inspecting the electrical setup. This led us to fix the electrical issues before we could install the new dishwasher ourselves. Consequently, we had to dismantle the old dishwasher for disposal and recycling, rendering the paid services unnecessary. We are seeking a refund for the services that were not provided as agreed.

I received an LG stove on 11/26, which has caught fire twice. Unfortunately, the repairman was unable to fix it, and the store manager, Kevin from Belair, Maryland, has not been helpful. I haven't been able to cook for almost a month, and with Christmas approaching, I'm concerned about not being able to prepare anything. There's a fear that it could lead to a house fire. Feeling frustrated and desperate for a solution. Considering reaching out to news channels for coverage of Home Depot's lack of concern for customer safety. Cooking alternatives are costly, adding to the financial strain. Hoping for a working stove replacement. Communication with Manager Kevin has been disappointing. Store contact: [redacted]. This situation has been a nightmare. Thank you. - JOD

I wanted to share my recent experience at my local HomeDepot located at [redacted] Boul De Faubourg, Boisbriand, QC J7H 1S3, Canada. After reading HomeDepot's price match policy online, I visited the store to request a price match for an item I found on a Canadian website. The Cashier Supervisor initially refused, but after some discussion and involvement of the Floor Director, I eventually received the price match for a $13 difference on two items. The encounter on December 20th, [redacted], conducted in French, left me feeling humiliated and uncomfortable due to the aggressive behavior of the Floor Director and the Cashier Supervisor's negative attitude towards price matching. Despite the unpleasant experience, I still believe HomeDepot is a great company, but the unfriendly demeanor of the employees tarnished my shopping experience. Customer service and mutual respect are important aspects that I feel were lacking in this interaction.

I'm having trouble receiving security codes to reset my password from Home Depot. Not only that, I'm not getting any email confirmations for my orders either. During a chat with a Home Depot agent, they had to place an order for me and sent an email for credit card authorization. The agent mentioned they sent it "a different way" but insisted there were no issues on their end with emails. They promised to contact Home Depot's tech department to send me a password reset link instead of a code, but it may take several days. It has only been 24 hours, so I'm still waiting. Despite successfully completing the purchase with the agent and receiving the order confirmation email, I haven't received any other emails from them. I've checked for any possible issues on my end but everything seems to be working fine. This problem seems to be isolated to Home Depot as I'm not facing similar issues with other senders.

Yesterday, I visited my local Lowe's to purchase a new washing machine. After finding the model I wanted, the salesperson suggested I apply for a credit card to receive a discount. However, I realized my credit was locked at TransUnion and couldn't contact them immediately as I had no phone on me. The salesperson assured me the washer would still be on sale the next day, but when I returned this morning, the sale had ended. They offered to sell it at yesterday's price but couldn't honor the discount for applying for the credit card due to system limitations. Consequently, I am now a Home Depot customer. Thank you, Bill S.

Hello, I ordered Plantation Shutters from Rockwood Shutters via Home Depot in September [redacted]. Unfortunately, the installation had multiple delays and issues with incorrect sizing. Despite attempts to fix the problem, the shutters still look subpar. A technician from the corporate office visited, agreed to remake them, but the new ones are even worse. I'm struggling to get a resolution from Rockwood Shutters after spending over $[redacted] on this purchase. I am seeking assistance to address this before escalating it to consumer agencies or the media. Thanks for your time and support. Best, D. Barron

Recently, in March, I bought a new white Whirlpool refrigerator to replace an old Amana in my home. Upon my return from a long RV trip after nearly four months, I've noticed the refrigerator making various strange noises. Despite a repair technician replacing the fan motor and ensuring the freezer airways were clear, the fridge continues to make constant noise. The temperatures inside were initially not cooling properly, but after adjustments and service calls, the situation has slightly improved. I've scheduled another repair for tomorrow to address the ongoing cooling issue, given that the compressor runs continuously. I am considering exchanging the refrigerator for a higher-priced and better-performing unit. The model and serial number are WRT311FZDW02, VSB[redacted], and I also have an extended warranty from Home Depot. I hope to find a resolution soon. Thank you. - A. Key

I want to share my recent experience with your services in replacing my countertops. I received one from the store and ordered the other online. The online order was significantly delayed, causing me to contact customer service multiple times. The countertop received was the wrong one, a different type of wood despite being similar in appearance. When I brought this to the store's attention, they placed blame on me for not checking thoroughly before installation. I found the lack of responsibility taken by both the warehouse and the shipping company disappointing, especially since the mistake was due to their confusion over similar products. I have re-ordered the correct countertop and opted to have it shipped to the store to expedite the process. The store's response to my situation was unsatisfactory, offering only a $[redacted] discount on the replacement purchase. The delays have caused me inconvenience as I am in the process of selling my home and have had to reschedule appointments multiple times. I expected better customer service and accountability for errors made by your company.

I am having issues submitting my response on the Watts Hot Water Circulating System topic. Every time I try to post, I receive a message asking me to disable my Ad Blockers. Despite temporarily disabling them, I am still facing difficulties. Here is my response: In [redacted], we had a hot water circulating system installed in our North Carolina home for around $1,[redacted]. The system did not have a timer, and we were unsure if it provided on-demand hot water or continuous circulation. We appreciated the instant availability of hot water at any faucet in the house within seconds. During a visit to my Brother-In-Law's house in Michigan, we were impressed by the almost immediate hot water in his upstairs bathroom, the farthest point from the basement water heater. This experience led us to install a self-installed Watts System, similar to his, for around $[redacted] in our Florida home. The system has been a hit with my Wife, Father-In-Law, and visitors. Thank you.

Hello, I previously sent this email to what I believed was the direct contact for Home Depot on January 7, [redacted]. My name is Jennifer Maher. I usually don't complain but wanted to share my recent experience. In October, our dryer stopped working, so I waited until November for sales before purchasing a new electric dryer. Unfortunately, there were a series of issues that followed. My brother and I received two $[redacted] Home Depot cards that couldn't cover the purchase online due to credit limits. The replacement dryer we received was faulty, and the installation team discovered a gas line issue that hadn't been detected earlier. Despite these complications, we had to pay extra for a new gas line for the installation. The entire process was frustrating, especially during the holiday season, compounded by my recent job loss. Although we may need a new refrigerator and washer in the future, I am hesitant to return to Home Depot, given the challenges faced. I appreciate your attention. Sincerely, Jennifer Maher

We initially hired Home Depot for vinyl plank flooring installation in one room and the hallway. We opted for threshold delivery and insulation. Unfortunately, the delivery driver was rude and dropped the flooring in an incorrect location, which impacted the installation process. The installers had to delay laying the floor as a result. When the trim arrived in the wrong color, Home Depot ordered a replacement, but the installers failed to pick it up on schedule. Several rescheduled appointments later, the new installer was sent to the wrong address due to a mistake by Home Depot. Communication with the management team, including individuals like Ed, Kevin, and Shewanda, was frustrating with little resolution. Shewanda's dismissive and disrespectful behavior during a call added to the negative experience. As a result, the flooring remains unfinished, leading to significant work disruptions and disappointment with the service from the Valdosta, GA, store. Efforts have been made to return items to the store in hopes of resolving the situation.