What Should I Do When Home Depot Delivery by Usps Is Missing?

If the order you placed with Home Depot didn't arrive on time, you probably want to make a complaint to the appropriate people. Start by contacting the USPS to find out if it was shipped and what happened during shipping. Then, you may need to talk to the manager of the nearest Home Depot store or call a Home Depot customer service representative.

If you placed an order with Home Depot that was shipped by the USPS and the delivery date came and went without your order arriving, you might want to complain to someone about it. To do that, you need to figure out who to make the complaint to first, though. Only when you find out who is responsible can you finally get your order delivered, or at least get a refund for it. To learn more, just keep reading.

Start With the USPS

The logical place to start is by checking with the U.S. postal service. It can tell you where your order is or if it was even shipped in the first place. You can reach a USPS customer service representative by phone, email, or help forum.

Home Depot Order Shipping Options

When you order from Home Depot, you have a few different options for shipping. You can have your order sent from your local Home Depot to your home address, have it shipped to your local Home Depot from a different Home Depot with the item in stock, or have it shipped from a different Home Depot to your home.

Talking to the Home Depot Manager

If you used the first or second shipping options, you should start your investigation by talking to the manager of your local store. They have the knowledge and contacts you need to find out where the problem originated.

Contacting the Home Depot Customer Service Department

If your order came from a Home Depot not local to you or if the manager of your nearest store couldn't help you, contact the Home Depot customer service department and ask for help there. You can find a customer service agent on the help forum, in chat, by email, or by phone.

If Everyone Agrees Your Order Was Delivered

If both Home Depot and the USPS agree that your order was delivered on time, the problem might simply be that somebody stole it. You can file a police report, but there's not likely anything they can do about it.

For Best Results

When talking to Home Depot or USPS employees, always be polite and make it clear that you're not angry at them. Talk about the facts, not about your feelings. Clearly explain everything you think should happen.

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