Home Depot Customer Service Issues

I live in Cape Coral and was in need of a generator after Hurricane Ian. I drove to Boca Raton with my son-in-law and purchased a Ryobi [redacted] Generator at Home Depot in Pompano, Florida. Upon returning to Cape Coral, I encountered a problem with one of the GFI outputs that was not tripping. Despite this issue, I had to use it until power was restored. Due to various engagements, the generator remained in my garage until I returned from New York in November. After contacting Ryobi, they advised taking the generator to Home Depot for repairs, which was confirmed by my local Home Depot on Pine Island Road. I managed to transport it to Home Depot on January 9th for repairs, only to be informed in March that they would no longer be handling customer repairs. They provided a refund and loaded the generator into my vehicle. I requested a refund from customer service, which required approval from the manager due to the unit's cost. Despite the delay, the manager cited the company's 30-day return policy. If they could keep the unit for two months, why enforce a 30-day return policy? Your help with this matter would be greatly appreciated. Thank you.

I have been repeatedly charged by Home Depot for the same order. Please refer to the notes in your records for details. The billing address is Karen Keilty at [redacted] Basin Street, and the shipping address is [redacted] Royal Palm Court. The original order number is WB[redacted]3, and the current order number is CP[redacted]7, updated by the outstanding customer service representative "Yolonda" who resolved the issue. I urgently need assistance with these unauthorized charges. I would greatly appreciate the opportunity to speak with Yolonda, but unfortunately, I do not have her last name.

My husband and I have been patiently waiting for our master bedroom carpet installation since early January this year. However, despite numerous attempts to inquire about the status of our order at the Kona store, we have faced delays and excuses. We have paid in full, provided measurements, and await the carpet installation. Our order numbers are: H1[redacted]84 and H1[redacted]86 from January 3, [redacted], and H-1[redacted]83 from February 7, [redacted]. While I'm considering going to Lowe's due to the ongoing delays, my husband wants to give your store another chance. We are eager to finalize our unfinished floor and hope for prompt assistance from the store to resolve this matter.

My name is Andrew A. DeSanto, inventor and patent holder of [redacted]B-1. I have created a 4-inch force disc curb trap plunger with a unique design featuring 2 discs and a rubber bumper to protect the drain trap or tee bottom. I have attempted to submit a vendor application, but I am unsure of what a vendor number is, hindering my progress. You can find my product, ANDREW'S DOUBLE DUTY t.m sewer vent curb trap plunger, listed on Ebay with detailed images and descriptions. While sales on Ebay have been modest, I have successfully wholesaled over [redacted] units to Audubon Plumbing Supply and Barton Supply, recently acquired by APR Supply Inc. This innovative plunger is now utilized by approximately 90 plumbers in the South Jersey area with no negative feedback received. If you are interested in learning more about my product or potentially purchasing my patents and business, please reach out to me at [redacted] or via phone at [redacted]. Thank you, Andrew A. DeSanto.

Hello, Last May, we bought a sliding glass door from Home Depot. We noticed immediately that the lock wasn't functioning, so we contacted the manufacturer. They claimed it was an installation mistake and refused a refund. The company that installed the door confirmed it was put in correctly. Now, the blinds on one side of the door have malfunctioned. This is frustrating after spending so much money on the door and installation, only to have it fail in less than a year. Ideally, we'd like a refund, replacement, and reinstallation. Any assistance with this matter would be appreciated.

I want to recognize an exceptional employee, LaShanna, from the resolutions team. Our experience with the purchase of a Samsung BESPOKE refrigerator has been a rollercoaster. Initially promised in January, then delayed to February and finally to March 16th, the fridge arrived shattered. Dealing with Home Depot's unhelpful customer service was frustrating, but LaShanna stepped in as our savior. Despite being disconnected several times during the call, she tirelessly worked for an hour and a half to secure the last available same-color refrigerator at our original price. Her persistence and professionalism in resolving our issue deserve recognition. Thank you, Kathy Rudicil from Destin, FL.

I placed an order for a stain on March 12th. I was informed the order would be ready by March 14th and to call to confirm. When I called, the automated message stated it wasn't ready and I'd receive a call when it was. After not hearing back in a week, I visited the store and discovered the order wasn't ready. Requested the manager to call me to ensure the order was on track. The manager called, claiming they didn't have the material and needed to cancel the order. I suggested splitting it into two orders, but he declined. He canceled the order without helping further, and when I requested a refund, he said someone else would assist. Upon visiting the store for the refund, they offered 10% less and provided a store credit after a long wait. The manager, Everton, declined to share his last name. Disappointed with the lack of customer service and handling of the situation. Order details: Store location at [redacted] University Drive, Davie, Florida [redacted]. Order #H6[redacted]63. My name is Andres Comartin.

On 3/28/23, I made transactions at HD, Los Colobos, Carolina, PR. I wish to share my positive experience with the exceptional employees I encountered during my visit. Their outstanding customer service, empathy, product knowledge, and teamwork were truly impressive. The employees named SOLANGE, E. VELEZ, JESÚS, NEFTALI, ROBERT, TAMARA, WESLEY, and VIAN deserve recognition for their excellent public relations skills. Despite this, I faced challenges when contacting customer service as my call was disconnected multiple times without a resolution. I hope to find a platform to formally commend these exceptional individuals who made a difference during my visit. Additionally, I encountered difficulties completing the survey online.

About a year ago, I purchased red paint from the Home Depot store in MWC, Oklahoma. I explained that I needed it for painting my outside entryway pipe fence and gate, even showing phone photos of what I needed. Recently, I noticed that the paint had chalked, which was unexpected as it had not even been a year since I painted. Upon consulting with the paint department manager named Davidson, I learned that the Behr paint I bought was actually interior paint, not exterior as I was informed. This mistake has led to the paint issues I am experiencing. I had meticulously prepped the metal fence before painting, so the only solution now is to sandblast it and redo the painting process. Despite feeling frustrated, I appreciate Davidson’s help in providing a discount on the correct paint for the gate. I believe Home Depot should cover the costs of sandblasting and the necessary paint to rectify this error. It is disappointing to have put in so much effort only to have to redo the entire project due to misinformation about the type of paint I purchased.

Hello, I placed an order #[redacted] for a pressure washer. I used a $50 gift card and my Home Depot credit card. The order was cancelled, and I received the refund within 24 hours. However, the gift card now has a zero balance, and I was supposed to receive a replacement. I was informed that I needed to go to the store for the new gift card as they couldn't refund it another way. The store is 35 miles away. Why couldn't the card or a coupon be sent to me or processed at a local Home Depot? The store manager confirmed a replacement card is available, but it must be collected in person. This policy is frustrating, and I hope this issue can be resolved. Thank you, R. Varga

I placed an order #WE[redacted]6 on April 3, [redacted], for a pressure washer. I used a $50 gift card and my Home Depot card for the remaining balance. The order had an issue and was canceled. Although the money on my account was not charged, the gift card was. To get a refund for the gift card, I was informed that I need to go to the Home Depot store where the order was processed, which is 35 miles away. I would appreciate it if I could receive the funds owed to me through an emailed or mailed gift card, instead of having to go to the store. I have been told this is Home Depot's policy on gift card refunds, but I hope there can be an alternative solution. Thank you, Richard Varga.

I'm having trouble receiving my package. I am disabled and requested delivery to the front door, but it was left near the garage instead. I kindly ask for all future packages to be brought to the front door due to my disability. Making this change would greatly help me, allowing me to shop at HOME DEPOT more frequently. I am pleased with your products' quality and consistently choose HOME DEPOT as my first shopping destination. I appreciate that you offer unique items not found elsewhere.

I recently bought a kitchen faucet with a chrome finish, but realized I actually needed the same style with a nickel-plated finish. Despite being assured I could exchange it for the higher-priced item, I encountered issues. I discovered that although I paid with my debit card, they insisted on store credit only for the return. This limitation frustrated me as I prefer the flexibility of having the money returned to my debit card rather than being restricted to spending it only in their store. I'd appreciate it if they could refund the money back to my debit card to give me the freedom to use it as I see fit.

The store on Bonita Beach Road in Bonita Springs, Florida has the filthiest restrooms I have ever encountered. Additionally, there is a chronic shortage of cashiers, with only a few self-checkout lanes operational. I recently waited over twenty minutes in line, which is a common occurrence with sometimes more than twenty people waiting. Many of my friends now prefer going to Lowe's due to similar complaints. The current situation is not only frustrating but also driving customers away. It's time to address these issues and improve the management for the benefit of all.

I made an error in my previous message. I do not have a job and do not use a cell phone. When I mentioned using my home phone, it mistakenly brought up Home Depot. I am disabled with Social Security as my only income. I need help reporting my lost Members card since I lack a cell phone. Can I request a replacement card? My name is Margaret Elaine McGinnas with a birth date of 1/23/[redacted]. I can be reached at [redacted] I am 73 years old and reside at [redacted] Monteagle Dr., Boone, NC [redacted]. My current doctor is Glen Liesgsang, but I am considering a change. My apologies for any confusion caused. Thank you, Elaine McGinnas.

I want to express my gratitude to Home Depot for the advice on using the key grinder, which can be loud and bothersome. While I aspire to become a homeowner, I am concerned about noisy lawn maintenance tools like mowers, weed whackers, and leaf blowers due to my heightened sensitivity to noise. I am seeking tips on alternative ways to mow my lawn, trim weeds without a motorized tool, and clean up yard debris, including leaves, without a high-pitched leaf blower. Any suggestions on quieter or manual tools would be greatly appreciated. Thank you for any assistance.

My husband attempted to redeem a Home Depot coupon sent in the mail for the second time, but was denied both times. The first instance, an associate claimed it could only be used on the next purchase, which was confusing. Today, another associate scanned it but mentioned it couldn't be accepted, despite the dates being valid and everything appearing in order. My husband holds both commercial and consumer account cards and had planned to spend a significant amount on his purchase, but due to the inconvenience, he opted to shop at Lowes where he found a more favorable deal. We are puzzled as to why these coupons are mailed out if they are not going to be honored.

I made a purchase in the store and noticed the price was not accurate. Upon checking the website, I found out the clerk ordered the wrong item. I did not receive the usual confirmation email acknowledging the order's processing or allowing me to cancel. Although my account was charged, the order is not reflected in my account. I would like to cancel this order as soon as possible. My current sentiment is leaning towards switching to another store like Lowes. The order number is H2[redacted]88. Thank you.

I reside in Detroit, MI, and recently contacted the Home Depot at 7 Mile and Meyers regarding plastering and wall repairs. While setting up my appointment for Wednesday, 5/10/23, I inquired about the representative wearing a mask and shoe covers. Unfortunately, the representative declined to wear a mask stating it was not their policy and advised me to reschedule with someone else. As a Registered Nurse, I am aware of the ongoing risks of Covid-19 transmission even with the lifting of restrictions. I am concerned about Home Depot's policy on mask-wearing. I have another appointment scheduled for kitchen flooring where workers agreed to wear masks. Hoping for your guidance. Thank you.

Good afternoon, I am Phil Kapitulnik, an investigator with a State Agency in Tallahassee, Florida. I am inquiring about hiring a former employee of yours, Jonathan Auclair, who served as an Asset Protection Specialist from 2[redacted]. I would like to confirm his employment details and ask some routine questions. Please contact me at [redacted] or [redacted] I await your response so I can proceed with considering Mr. Auclair for a position on my team. Thank you, Phil Kapitulnik Investigator Supervisor - Region II Department of Business & Professional Regulation [redacted] Blair Stone Road Tallahassee, FL [redacted] [redacted] [redacted]