How to Report an Issue with Home Depot Delivery?

Home Depot has a Report a Problem link where you can search for its stores and pick the one nearest to you. Once you choose the store, you can choose from a list of common issues. For example, if your package is missing or damaged, you would select Missing or Damaged Package. Fill out the form with your information and click Submit to contact Home Depot about your issue.

Home Depot has a convenient delivery service. If you need to order an item, go to the website, add it to your cart and schedule a time for delivery. However, there are times when the delivery of your Home Depot order is not up to par. You can report this issue right away to customer support. Here are the steps to report an issue with Home Depot delivery.

1. Log In to Your Home Depot Account

Reporting a problem with Home Depot delivery can be easily done by logging into your account and going to the Report a Problem link on your account page. This will redirect you to the Home Depot website where you can proceed with reporting the issue you have with your delivery.

2. Choose the Appropriate Category

Choosing the right category to report a problem is essential when you're contacting customer service. The category in which you place your issue can affect the resolution. The details you provide in your description can help Home Depot determine what went wrong.

3. Find an Online Form for Your Issue

Look for an online form and fill it out. The Online Contact Form is a direct line of communication between you and your Home Depot customer service representatives. You can use it to report any issues with your delivery or the products themselves.

4. Explain What Happened With Your Order

You can choose from the following reasons for reporting an issue with Home Depot delivery. These include:

Damaged or missing order
The delivery date or time does not match the agreement
Incorrect item(s) shipped
Other

5. Request a Refund or Replacement Item(s)

Ask for a refund or replacement item(s) if you have an issue with the delivery of a product that you ordered from Home Depot. To get a refund in store, you'll need to take the following steps:

Contact Home Depot's customer service team and request a refund.
Show your receipt and any packing slips to the store.
Present the photos of the items to the customer service representative.

6. Comply With Home Depot Return Policy

Home Depot's return policy states that you can return items for any reason for a specified period after the purchase. You can get a full refund if it's within that time frame.

Why does GetHuman Write How-to Guides for Home Depot Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Home Depot in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Report an Issue with Home Depot Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.