Groupon Customer Service Issues

I was unable to use this Groupon due to my aunt's sudden illness and passing. I never had the chance to request a refund as I was dealing with overwhelming circumstances at the time. I paid over $[redacted] for a hotel stay I never used, which I need urgently now. I kindly request a refund or Groupon credit as a gesture of goodwill. I don't have the order number handy, but it should be in my app. Thank you.

I used to work part-time at Guruban company where I initially placed orders for lower-priced items. As the order amount increased to $[redacted] or $[redacted], I was willing to continue. However, the orders didn't reach that level, causing me to spend all my money. Now, I am unable to complete the tasks. They insist on paying me only if I finish the assignments, but I am financially strapped. I have asked them to complete the transactions and reimburse my funds.

I was previously employed part-time at Guruban company, where initially I received low-value orders. Over time, as I continued working, the value of the orders increased significantly. However, I encountered difficulties in making the payments. Orders started at [redacted] and [redacted], then escalated to [redacted], [redacted], and even as high as [redacted], [redacted], 10,[redacted], 12,[redacted], and beyond. I managed to pay using loans from friends, but now face a daunting order of 18,[redacted], 20,[redacted], and 16,[redacted]. I have exhausted my resources and am unable to fulfill further orders without financial support. Despite their assurance that one completed order would suffice, I am unaware of the total number of tasks involved in this single order. Regrettably, I lack the funds to continue and am seeking a refund of the money I have invested thus far.

Hello, I placed an order for a bike rack on August 14. I recently received a Groupon survey asking for feedback, but I have yet to receive the bike rack. Could you please confirm that the bike rack is still on its way? Thank you. Regards, Patrick M.

I purchased a Groupon for Dat's Italian in Colorado Springs, CO. I made a reservation for 5:45 PM on 8/24 following the instructions provided, but when I arrived, the restaurant was not open even though their door sign indicates they are open from 5-9 PM every day. This lack of consideration for their customers' time is frustrating. I spoke to neighboring stores that confirmed this is not an isolated incident. I am disappointed with the service.

Hello, I have an issue with a purchased deal. I would like to cancel the "Kur Royal Deal" because I won't be able to redeem it within the validity period. A colleague mentioned that a cooling off period has expired. Does this mean there is no way to cancel the deal now? Will the money be lost without ever receiving any service? That would be disappointing. Or is it possible to cancel the deal after the validity period ends, by August 31?

I bought two vouchers for Gong Restaurant in Belfast at £29.95 each. The first was purchased on 23/5/23 and the second on 11/8/23. I made a reservation through Groupon for 11th August at 6 pm, planning to redeem the first voucher, but when we arrived yesterday, we found out the restaurant has been closed for weeks. I tried calling them, but the mailbox was full. Both vouchers are now useless, and I need a refund promptly. It's disappointing that Groupon is still selling these vouchers while the restaurant is closed.

I am looking for assistance regarding my previous inquiry. I am disappointed with the lack of response to my emails, which is causing frustration. Despite asking politely, I have not received a resolution, leading to a cycle of unhelpful interactions. It is disheartening to not have the opportunity to communicate with a customer service representative. This unresolved matter concerns a nearly $60 expenditure on a Groupon, which I am unable to utilize. Until this issue is addressed and I am able to utilize my purchase, I am hesitant to make any future transactions with Groupon. It seems that once Groupon has received payment, they are indifferent to customer concerns.

I made a Groupon purchase for Universal tickets costing $[redacted], but the order is still pending after 3 days. Despite multiple live chats and emails to customer service, the issue remains unresolved. I have provided screenshots and contacted Universal, but my tickets cannot be found. The voucher button is inactive due to the incomplete order. As a long-time Groupon user, I'm familiar with the process and have been told there is a technical problem. I have requested new tickets to be emailed to me if the order has been processed. I am seeking the original tickets at the agreed price, considering the current price increase. Additionally, I asked for the 3-day deal with 2 free days and a credit of $83 for the price difference. I paid via PayPal linked to my credit card and wish to receive the tickets for September 20th as originally planned. My order number is [redacted].

I recently purchased two senior tickets for the Seattle Harbor Cruise. When placing the order, I encountered an issue where after inputting my phone number, the transaction appeared incomplete, so I resubmitted it. To my surprise, I received confirmation emails for two separate transactions, totaling $70.56 each. I did not intend to make a double purchase. Although I understand the policy states no cancellations, this situation was due to a technical error. I kindly request that one of the transactions be canceled, and a refund issued for the duplicate charge.

I never received my orders. The status shows they were delivered on 8/24/[redacted] (order # [redacted]) and on 8/22/[redacted] (order #[redacted]). Upon checking my home cameras, I saw the mailman delivering mail on those dates, but not my orders. Given previous mail mix-ups with my neighbor due to similar addresses ([redacted] but different streets), it's likely my orders were delivered to the wrong house. These were birthday gifts that I need, so I kindly ask for a refund or have the orders resent to me. Thank you. -Rick R.

I am experiencing issues with receiving a refund from a group home. Despite raising the dispute twice over the last 4 months, my money has not been returned. This relates to a microneling face treatment deal I purchased but never received. The company claims I redeemed the deal, which is untrue as I have never visited their establishment. I paid $[redacted].75 for this deal and am frustrated with their lack of resolution. I am hoping for assistance in resolving this matter promptly.

Hello, I initially invested 3,[redacted], but it continued to grow and reached [redacted],[redacted]. I paid various fees, including taxes, the opening fee for a large account, and a withdrawal handling fee. I am now facing an issue where the bank cannot process my current amount of [redacted],[redacted]. This has caused me stress and financial difficulties. Please prioritize resolving this matter promptly, as I am experiencing sleepless nights and accruing debts due to this situation. Your assistance is greatly appreciated.

Good morning, As you can see in the attached emails, I purchased a course through your website. Despite sending the voucher to the center multiple times and not receiving a response, I called and was informed that they no longer work with your company. They mentioned they have notified you several times and will not send me the access codes. I request a refund for the course price, as I paid through your platform. I await the refund promptly. Rosa V.

I informed my consultant that I needed to modify my order to a smaller amount due to financial constraints. However, the Groupon consultant abruptly informed me that I am fired. I explained my situation, stating I have $57,[redacted] in my account and requested a change to a smaller order to facilitate a withdrawal. If modifying the order is not possible, I kindly asked for a refund of my money. I sincerely request a prompt refund of the amount.

I attempted to reserve a hotel room in Manhattan for October. The rate displayed on the website increased significantly during checkout, exceeding my budget. I am unable to cancel the booking on the website for the Sheraton Times Square on October 27th to 29th, as I planned to attend a convention. If I do not receive a prompt response, I will consider disputing the payment through my bank. Spending over $[redacted] for a three-day stay in Manhattan is unaffordable for me, especially with the additional $1,[redacted] convention expenses I am covering independently. - H.A.

I purchased a haircut voucher, but I am struggling to reach the merchant as they are not responding to my calls. Despite my efforts over the past week, I have been unable to get a clear answer. The individual who picks up the phone seems to avoid providing assistance. They directed me to a hairstylist specializing in "Groupon hair" and shared her contact information. Unfortunately, I have not been successful in reaching her through calls or messages. Being 67 years old, I am not very savvy with online processes, and this situation is incredibly frustrating for me. Given that I am living on Social Security, every cent is precious. I kindly request to have this resolved by either converting it to deal credits or receiving a refund. Your assistance is greatly appreciated.

I bought three tickets to Motown Tribute: Iconic Soul for $[redacted]. I was not notified about the show being canceled almost two months ago. There were no emails received, and the Groupon App did not indicate any cancellations. If I had known, I would have chosen another show for my father's birthday. Because I wasn't informed, we arrived at a closed theater. Kindly process a refund for this.

I made a purchase on Groupon and later had trouble accessing my account to check on the order. After reaching out to customer service, I was informed that there might have been fraudulent activity on my account, resulting in a lockout. Despite providing my order and credit card information multiple times as requested, and following up several times, I have not received a resolution. I am frustrated with the lack of communication and support from Groupon at this point. I no longer wish to continue business with them and am seeking a refund for my order or for it to be completed promptly.

I need to speak with a representative over the phone. The live chat didn't solve my issue. I am unable to redeem my voucher for vet approved bully sticks as the code is not being accepted. Both Groupon and vet approved only provide instructions on how to redeem without helping me fix the issue. I've been looking for a phone number to talk to a real person for assistance, but I cannot locate one. I need to understand why the code is not valid, so I require a phone number for either Groupon or vet approved.