Groupon Customer Service Issues

I never received my deal because there was a typo in the email address. The incorrect address is [redacted], and the correct one is [redacted] I booked a trip to Spain at Hotel Pineda Palace from 19th to 26th August on 19th July. Despite sending numerous emails without a solution, the amount of €[redacted].36 has been debited from my account. I would like a refund or to receive my confirmation. Best regards, Mrs. Lévy Corinne

When I scheduled a Cozy Maid service appointment, I was informed of an additional $37 charge on top of the $59 voucher fee. I thought the voucher covered the entire cost. With the added tip, the price significantly increased. They offer a $19 three-hour first-time deal and $49 thereafter, which is more economical. I am dissatisfied with these vouchers and would like a refund for the three I purchased. Your prompt response would be appreciated. Thank you. ~ Eloise

I am still waiting for the refund payment to be deposited into my bank account. I have been trying to resolve this issue since the service was completed on June 22, [redacted]. Marta Gibson assured me it would be processed. I have provided pictures of the service and spoken with your representatives multiple times about this matter. Please reach out to me to help resolve this ongoing delay. It's becoming increasingly frustrating. Thank you, Julie M., Hair by Julie, [redacted], julie mccalmont212gmail.com.

I purchased 4 tickets for Wild Rivers as my mailbox is not opening. I contacted customer service for assistance and provided a new email address. From 10 am to 2 pm, three different representatives tried to help me, but unfortunately, there has been no response after discussing the issue. The on-site staff was unable to assist, resulting in me being unable to enter the event and not receiving my ticket. I am reaching out here for help with a refund and can provide chat history pictures and information for clarity on the situation. Thank you.

As a part-time worker for GroupOn, I am financially constrained as a middle-class student and cannot afford the high costs of daily task recharges, which are between 3,[redacted] to 5,[redacted] per day. Additionally, my trainer's behavior towards me has been unacceptable. The tasks are too expensive for me, and if my parents discover this situation, it may lead me to take drastic actions. I kindly ask for a refund of all the money I have invested in GroupOn tasks. It is unfair to exploit individuals like me who are trying to make ends meet. Please consider my plea and reimburse the funds.

I have a Groupon for the Shell Factory that expires on August 25, [redacted]. I took a picture of the purchase in May, but it's not appearing in "my stuff." I may have bought it through an email instead of my account. For other purchases through my account, they required a barcode which I don't have a picture of. The number on the picture is +[redacted]1. Will the picture suffice, or do I need an email confirmation that I can't find? Can you assist with this? Thank you, Tony.

Hello, I am having trouble accessing my Groupon voucher. Each time I click on the "View Voucher" button, I am directed to a page stating: "Groupon is temporarily unavailable. Either because we're updating the site or because someone spilled coffee on it again. We'll be back just as soon as we finish the update or clean up the coffee. Thank you for your patience." This issue has persisted for several months. How can I access my vouchers? Thank you in advance.

I had a few items in my Groupon cart just to compare prices with the current discount promo. They were all for activities during my vacation. They were for the same type of activities but from different companies. I hadn't decided on anything yet, and they were for a larger group than just myself. They charged my only debit card around $[redacted] without my authorization. I need it refunded right away. This is my only debit card as my other one was lost or stolen earlier on my trip. I did not intend to purchase any of these at this time.

I bought the Costco bundle on your app today, August 14, [redacted], at 11:00 am. It's now 4:00 pm, and I haven't received my member ID email yet. Without it, I can't access Costco to shop. The payment was deducted from my account immediately. The cashier informed me that others using Groupon got their emails right away. Your description stated that the email should arrive in up to 2 hours. I hope this matter can be resolved promptly!

Attention all customers, I wanted to inform you that I will no longer be providing services to individuals who have booked through Groupon. Please be advised to remove and delete POSH SKIN REMOVAL from Google immediately as the agreement with Groupon has been terminated. I have already requested for my data to be deleted. I have evidence, including screenshots and proof of cancellation, demonstrating that I have ended the agreement and requested the removal of my business from Google. Despite numerous emails explaining the situation, the issue persists. I have reported this matter to BBB, and I will escalate it further until POSH SKIN REMOVAL is removed from Google. Thank you for your attention.

I accidentally bought two Groupons for the same service that I cannot use because I do not live in Florida. I mistakenly thought it was a mail-order item but ended up with deals for a service in a different state. I am unable to use either Groupon and kindly request a refund for the Born Again Dr. Medical Center offering of 4 Lipotropic B-Complex, B-12 & MIC shots (fat burner shot).

I encountered an issue with my Groupon reservation at Camelback Resort. Unfortunately, there was no option to specify the number of occupants during booking. After discussing this matter several times with Aquatopia reservationist named Kara, we were advised that Groupon might be able to adjust the occupancy to match the maximum allowed on the reservation to avoid extra fees upon arrival. Currently, the reservation only reflects 2 occupants, which could result in higher charges at the resort since there are actually 8 travelers in our group. It is crucial for us to have the correct occupancy listed to avoid unexpected expenses. The reservations under Order [redacted] and [redacted] both include 8 occupants, and I would appreciate it if this information could be updated accordingly. Thank you.

I bought two Groupons in late July for my daughters to have highlights. I scheduled appointments with the merchant for one month later but got a cancellation text an hour before. Disappointed, I took my girls elsewhere for the service. Customer service claimed the Groupons were redeemed, but the merchant confirmed they were not. I am seeking a refund for the unused Groupons to avoid disputing the charge with my credit card. Please review and process the refund promptly.

I recently purchased tickets to Sea World for August 19th, [redacted]. I made a mistake with my email address, typing "[redacted]" instead of ".com," causing the tickets to be sent to the wrong email. Sea World advised me to contact you as they couldn't locate my tickets. Your customer service is email-based, and the live bot was not helpful. As my trip is approaching this Friday, I urgently need assistance. Sea World requires your intervention since we used a third party. Please contact me at [redacted] OR [redacted]. It is crucial to resolve this before the weekend. I am unable to reset passwords on Groupon, as I don't have an account. The money has already been deducted from my account. Kindly send the tickets to my correct email address, [redacted]

I purchased a Groupon for the Aloha Pearl Harbor tour in Hawaii while on vacation. The merchant canceled my reservation for August 12th due to bus repairs. As a result, I couldn't use the voucher during my trip. I request a prompt refund. Despite being informed of an internal escalation process, I am more concerned about getting my refund. I reside in Wisconsin and cannot use the voucher anymore. Kindly process the refund quickly and inform me via email about the timeline for receiving it in my account. Thank you, S.Q.

I purchased a Groupon for tubing at Twin Rivers in Easton, Pennsylvania, and arranged a trip from my residence in Maryland for August 17th. However, on the day of our trip, Twin Rivers informed us that the tubing activity had been canceled due to the river being too high from heavy rains. Despite attempting to go tubing for the next two days, the continuous rainfall prevented us, and we ultimately had to return home to Maryland. As my children are heading back to college, the Groupons for tubing are now of no use. I kindly request a full refund for the tubing experience I paid for. You can contact me at [redacted] or via email at [redacted]

I ordered an item on Groupon on August 1st and have not received it yet. There is no indication of when it will arrive. It was mentioned that delivery would take 10 to 12 business days, and it has been longer than 12 business days that I have been waiting. I am expecting to receive a bill for payment, but I have not received anything. I do not know what to do. I checked the website to track my package, but it says there is an internet problem. I would appreciate any assistance you can provide as I am unable to call for help. Thank you.

Hello, I wanted to bring to your attention my recent purchase of Item #[redacted] on June 16, [redacted]. I am seeking a refund for this item due to difficulties in scheduling the associated event. Each time I tried to schedule, I would receive a last-minute notification that the vendor could not accommodate me, citing various reasons like a family emergency or an accident. This has led me to believe that there may be some unprofessional behavior involved. I have been advised to seek a refund through Groupon. Could you please update me on the status of this request? Thank you, A.M.

I attempted to purchase a group one ticket for a daily pass at Cedar Point in Ohio yesterday. Unfortunately, the transaction didn't go through, so I ended up buying a season pass with cash instead. This morning, $39.99 was deducted from my account at 7:38 am, which seems odd as it's a day late. Can you please refund me for the unused daily voucher that I no longer need due to purchasing the season pass? Thank you in advance for addressing this matter and providing your assistance.

Esta tarde adquirí un bono para un masaje de 60 minutos en Pipi Beauty. En la página de pago, el precio indicado era de 19,99€, al cual se le aplicaba un descuento válido hasta mañana, por lo que el precio final sería de 14,99€. Al verificar mis cupones en Groupones, noté que me cobraron 19,99€. No he recibido el correo de confirmación con el número de pedido, pero puedo proporcionar el código de seguridad (5C528AT8B8) y el código del cupón (VS-TMZT-BMJ9-[redacted]-CR27). Agradecería un reembolso de los 5€ adicionales cobrados, o en su defecto, la cancelación del pedido. Muchas gracias y saludos, C. Abegg.