Groupon Customer Service Issues

Hello, my name is Danielle L. I bought a $50 voucher for "The Knife" restaurant on September 25th for my boyfriend's birthday. Unfortunately, we had an awful experience due to poor customer service. The cook seemed to be in a bad mood and ended up throwing food on my plate and dress. The language barrier with the manager and waiter made it hard to address the issue. Despite not getting to taste the food, we left because of the unacceptable service. I am contacting Groupon’s Human Resources to request a refund for the unused voucher. The experience at The Knife was disappointing, and I do not recommend it to others. Although I couldn't report this earlier due to work, I hope my feedback leads to a refund. Despite the setback, we found a different restaurant to salvage my boyfriend's birthday celebration. Good customer service is crucial, and unfortunately, The Knife fell short in this aspect.

I bought a Groupon deal on August 5, [redacted], for 5 days of parking near Philadelphia airport at Park and Jet. The purchase amount was $41. I never got the follow-up email with the details to use the offer despite receiving a confirmation message right after buying it. When I arrived to pick up my car, I showed the message but was informed that I needed the confirmation email. I had to pay $90 out of pocket instead of using the $41 Groupon deal. My name is Jesus M. Vergara, and my account number is 4[redacted] 0[redacted]. I am seeking a refund of $90 which is the amount I paid for parking.

I made a booking at the Sands Harbor Resort and Marina for September 27th to September 28th. The images shown on Groupon's website were misleading as they did not accurately represent the hotel. The actual condition of the hotel was quite disappointing. It appeared run down with an abundance of supplies piled up in the parking lot, making parking a challenge. The lobby shown online was not reflective of the property. Inside, the room was dimly lit and shabby. There was a noticeable gap under the door, and the bathroom fixtures were rusty and broken. The outdated furniture and lack of comforters on the beds added to the overall poor experience. I checked in briefly and decided to leave immediately. I am seeking a refund and can provide photos if necessary.

This is my second time encountering an issue with ordering from your site this month. I had intended to purchase 1 laptop and 1 Bluetooth earphone but unexpectedly received 2 laptops instead. Despite being informed by your team that there was no duplicate order, I remember starting an order for a laptop, a plan, and an earphone but decided against it and only left the laptop in the cart after deleting an unspecified second item. Subsequently, I shopped for the Bluetooth earphones separately and upon reviewing my order before check out, I noticed 2 items and proceeded with payment authorization. Upon checking my card balance, I discovered that 4 items totaling $[redacted].00 had been charged. I kindly request a return label for the extra laptop and a prompt refund. If possible, I would appreciate a resolution as speedy as the product delivery. Thank you.

My sister shared an email from Groupon claiming my birthday present was delivered, but it was not. When I contacted Groupon's non-responsive Customer Service, the representative refused to discuss it due to privacy policies, stating I did not place the order. Here is the email content: Subject: Happy Birthday, Mike! Hi Mike, Happy Friday the 13th and pre-birthday! I sent a Groupon voucher to [redacted] Confirm if this email is correct or provide the best one. I have three. Hope your cruise to Ketchikan was fantastic! Did you meet Larry? Have a wonderful birthday with all your wishes fulfilled. I'll be in Eureka for a wedding, won't call tomorrow. Let Deenie treat you with your favorite meal! Love, Joey and Bruce (Bruce and Dale are traveling to Whitehorse through Alcan highway). Importantly, Joey Meyer

I have been trying to contact your customer service team multiple times without success. I am confused about why I am being charged double on one account, but I am unable to explain it because no one has returned my calls or emails. Your customer service is extremely difficult to reach, and I am becoming frustrated with the lack of communication. The face brushes I bought do not fit my component as promised, and I want to return them, but I cannot find any information on how to do so on the website. Additionally, I have noticed that I am being charged $37 twice for a purchase, and I would like clarification on this matter. It is disappointing that I cannot speak to anyone to resolve these issues. Can you please call me or email me as soon as possible? Contacting Groupon's customer support has been a challenging experience, and I expect better assistance considering the number of purchases I have made. Thank you for your help.

I bought a Sam's Club membership through Groupon hoping to get complimentary items like pizza, rotisserie chicken, a fruit bowl, and a box of cookies. After receiving my voucher, I registered and checked the app, where I noticed my free items listed as instant savings with different dates - initially September, then changed to October 1st, possibly as an expiration date. However, when I tried to use my card and claim the items, they were missing. Sam's customer service explained that Groupon mistakenly removed the instant savings items. I'm confused and frustrated as I signed up specifically for these free offerings.

Hello, I have reached out to you multiple times without any response. 1. Conder Carpet Cleaning refunded no money after declining their service in early [redacted]. Requested Wells Fargo Bank to stop payment for $50+. 2. The Spa denied my microdermabrasion appointment due to being an esthetician. No refund received for $26. 3. No appointment received for a portrait by J.C. Penny for $15.99. Will attempt to reschedule. 4. Viamedex product was never received. Will stop payment on this order. I'm frustrated by the lack of response to my issues and orders. I refrain from making further purchases due to this unreliability. Please address these concerns promptly. Contact me at [redacted] Thank you, Annerose Kmoch [redacted] West San Marcos Boulevard, Unit [redacted], San Marcos, CA [redacted]

I have a Groupon voucher for Castle's and Coasters in Phoenix, AZ that expired in May [redacted]. Today, September 29, [redacted], I tried to use the $58 I paid for the expired voucher towards a pass. The experience was frustrating as the staff seemed confused and brought multiple managers without properly understanding my request. Even though I was only asking to use the remaining value of my voucher, they refused to honor it. The manager even implied I might have already used it, which felt like an accusation of fraud. Despite my attempts to explain, they were not aware of the rule allowing me to apply the cash value of the expired voucher. In the end, I paid for the children's vouchers and decided to address the issue on Monday. It was disheartening to encounter such misunderstandings and accusations during what should have been a straightforward transaction.

I was pressured into selecting the "Buy button" by an employee at Costco as I entered. After realizing the mistake, I tried to correct it at the counter, but they couldn't help and instructed me to wait for an email. After waiting for 30 minutes, I decided to contact Groupon. Following their instructions to use the app, I attempted to redeem the deal. Unfortunately, I couldn't find assistance from Groupon, and Costco directed me back to resolve the issue there. Feeling compelled to proceed, I ended up purchasing items linked to the deal to mitigate the situation. At checkout, I was informed to return to customer service to activate with my credit card for auto-renewal, which frustrated me but circumstances left me no choice. Despite not living near a Costco, I found myself held up for over 2 hours with a full cart I didn't intend to purchase due to the confusion. Eventually, I paid for everything and was told it would take 6 weeks to receive the items, leaving me feeling misled and trapped throughout the ordeal.

Subject: Issues with Recent Orders - Customer Complaint Hello, I have attempted to contact your customer service multiple times without receiving any response. Here are the issues with my recent orders: 1. Conder Carpet Cleaning: I was informed that I am too far for this service back in early [redacted], requested a refund of $50.00+, but never received it. I will have to instruct Wells Fargo Bank to stop payment on this order. 2. "The Spa": I booked a microdermabrasion service which was declined by the Owner due to me being an esthetician. After sending a complaint message with no response, I will need to stop payment on this $26.00 order. 3. Portrait by J.C. Penney: I never received an appointment for the $15.99 service, but I will attempt to schedule again. 4. Viamedex: I never received the product and will have to stop payment on this order as well. Your lack of response to these issues has made me lose trust in your reliability, leading me to refrain from placing any further orders. Please respond to resolve these matters promptly. Thank you.

Hello, I am a Marketing Manager at 1 Hotel South Beach. I noticed that an event in Miami is using an image of our hotel, but they are not hosting the event here. The event is at VLIVE on Ocean Drive, and they are falsely advertising with our venue's image. I have tried contacting them through email and phone without success. Can someone from Groupon please help me get this image removed from your site as soon as possible? Thank you, Kaiti Galica Marketing Manager, 1 Hotel South Beach Email: [redacted] Phone: [redacted]

I purchased a Groupon for Euromaids to clean my home. Unfortunately, during the cleaning, two of my limited edition John McClelland plates, which were precious belongings from my late mother, were broken. Following a conversation with the cleaning girl's boss, I sent pictures of the damaged plates along with their Certificates of Authenticity. I also included the prices, although these plates are irreplaceable due to their sentimental value. The boss mentioned sending me a check for reimbursement, but I have yet to receive it despite following up via text last Friday. This situation has been distressing for me. Any assistance would be greatly appreciated. Thank you. Sincerely, Barbara S.

In January [redacted], I bought a year of unlimited online yoga using Voucher MYBAXFAN and Groupon No. LG-K7MR-WGHN-GPH1-M1RS. After using it a few times, I noticed on My Groupons that my access expired on 5/14/19. I thought there was a mistake in processing my purchase as a three-month yoga instead of a year. I then purchased another year of unlimited yoga last week using Voucher No UPGRJJKG and Groupon No. LG-2SYN-XHBL-6VY5-[redacted]. Upon reviewing the vouchers, I realized I had actually purchased two one-year subscriptions, but they both show an expiration in 90 days. I am requesting to reinstate Voucher MYBAXFAN, Groupon No. LG-K7MR-WGHN-GPH1-M1RS and to refund me for Voucher No UPGRJJKG; Groupon No. LG-2SYN-XHBL-6VY5-[redacted]. I have tried to resolve this via the App and website with no success. An email bounced back due to a closed account, and when I called, I was directed back to the website. Thank you for your help.

I recently bought a Groupon for Salon Bruce Stuart and have been having trouble scheduling an appointment. I've called twice, but he keeps asking me to call back later, citing various reasons. The first time, he mentioned going on vacation and asked me to call again after three weeks. Frustrated, I had to seek another stylist. I tried once more last week, and he requested that I call back to check availability. When I mention my Groupon, he seems reluctant to accommodate me. Additionally, his unprofessional greeting of just saying "Hello" over the phone raises concerns. I believe I am entitled to a refund as the Groupon terms don't mention non-refundability. I seek guidance on how to proceed with this issue. Thank you, J.R.

Good afternoon, I purchased two (2) vouchers for a "Six-day Amsterdam Vacation" with Fleetway Travel on September 22nd. The next day, I tried to book my trip but couldn't reach them on the phone. I found out Fleetway Travel is linked to the bankrupt THOMAS COOK travel group. I called Groupon Getaway Customer Service to cancel my unredeemed vouchers. They assured me they would process my request and send an email confirmation, but I haven't received anything. I made five (5) calls to Groupon Customer Service since then, receiving different responses each time. I never booked directly with a tour operator, so I need Groupon to cancel my vouchers and issue an immediate refund. As a loyal customer, I trust you will handle this promptly and appropriately. Thank you, R.L. Matamoros

I recently purchased a voucher for a Tandem Skydive at Skydive Center San Antonio in Castroville, TX. Following the purchase, I realized that the email address provided for sending the voucher was incorrect, resulting in me not receiving it. The correct email should be [redacted] Although I was able to print out a voucher, it does not contain a code or registration number required for scheduling the jump. The staff at the Castroville location explained they need this code to book the jump. The purchase was made under Enrique Diaz with the card ending in [redacted], for $[redacted] on 09/30/[redacted]. When buying through Groupon, there was no option to choose a jump date unlike other locations I checked. I bought the voucher first as instructed, but now I cannot schedule the jump without the missing code. I have already been charged for this. Please assist me in obtaining the code for the voucher. The only information on the voucher is the expiration date of 10/08/[redacted]. Thank you.

My name is Travis Weber, and I purchased a fishing charter trip through Groupon from Reel Deal Charters in Naples, Florida for my father-in-law's birthday last April. I've had difficulties scheduling the trip despite multiple attempts. The captain has been consistently rude, using inappropriate language and delaying our trips. I've been given several dates, only to be pushed back each time. Despite an upcoming appointment being set, I have been informed that it needs to be rescheduled again for November 8. I am disappointed with the lack of customer service and do not wish to continue with this charter. I am requesting a full refund to book with a different company. My Groupon barcode number is [redacted]2.

Good evening, I wanted to share my experience using a Groupon for a facial and massage at Cloud 9 in Milford, CT. While the service was excellent, I was surprised to be charged an extra $40 by the owner, citing it as an old Groupon policy. I have used Groupons before and never encountered additional fees beyond my initial purchase. This policy should be clearly stated in the fine print or investigated for fair business practices. The service itself was good, but the unexpected extra cost made it less of a deal than I expected from a Groupon. Thank you for your attention. - T. Purdie

I bought a Sam's Club Groupon expecting 4 instant savings items: a rotisserie chicken, a pizza, a fruit bowl, and a box of cookies. After signing up with Sam's and seeing the savings on my app with an expiration of Oct 1, I was disappointed to find them missing on Sept 30. Sam's said it was Groupon's error. I need this resolved as the free items were the main reason I purchased the Groupon. Please don't ask if I fixed it; it's up to you to solve.