Groupon Customer Service Issues

Hello, I placed an order for a single and a double bed which were scheduled for delivery on September 26th. I have not received the items and I have already reached out to Groupon via email, but I have not received any response. I am incredibly disappointed as my sons are currently without a bed in our new home, and I spent over £[redacted] on these essential items. This situation is unacceptable, and I urgently need an update on the delivery status. Please get in touch with me promptly to address this issue, as my sons cannot continue to sleep on the floor. Thank you.

Hello, my name is Breanna M. I bought a 5-course degustation for two at Deer Duck Bistro. I initially had a reservation scheduled in September but had to change it because of my children's illness. I rebooked for October 25th. However, upon checking the voucher recently, I noticed it had expired without warning me that October was too late. Now, I can't seem to locate my booking. Can you please verify if my reservation for October 25th is still valid? I understand the 90-day expiry policy, but I feel I shouldn't face repercussions when your system allowed me to book. If possible, please reach out to me at [redacted]. Thank you, Breanna.

I realized I should have checked the reviews before placing 3 separate orders on Groupon. I ordered an essential oil diffuser set, a bedding set, and a blanket. Unfortunately, the blanket order failed, but I was still charged. Customer service stated they only received payment for the essential oil set. I emailed them bank statements and the bedding set confirmation, but they advised me to contact my bank. After speaking to the bank, it's clear I was charged for all 3 orders. I am prepared to provide payment proof if necessary but have yet to receive a satisfactory response. Despite reaching out to a previous contact without success, I will continue to pursue a resolution for the €[redacted] discrepancy.

Hello, I recently purchased an MOT test offer from Supertreads Automotive in Peterborough through Groupon. I had an appointment booked for 29/10, but they called me last minute to cancel and rescheduled it for today, 1/10 at 1 pm. At 12 pm, they informed me they no longer honor this offer with Groupon and advised me to seek a refund from Groupon directly. I would appreciate it if you could process a refund for my purchase and discontinue working with this company due to their unprofessionalism. My Groupon code is VS-RLSR-X14G-4C4J-VH3Y and the security code is EBCBB4PE88. I hope to hear from you soon. Thank you, Svetlana

I had a cleaning appointment booked with Cozy Maids using a Groupon. I realized I needed two vouchers, but they only allow one per booking. They used the value of the second voucher as credit for my appointment. The cleaner was late and then didn't show up despite rescheduling. When I tried to reschedule again, I mistakenly canceled my appointment. Now, I have two unused Groupons and want a refund as I no longer need them.

I bought a Groupon on September 19, [redacted], for laser vein treatment at Eternity Medical Spa located at [redacted] Olive Blvd, Maryland Heights, MO. The Groupon reference number is LG-HCNP-LWPH-YVBj-956P. I paid $[redacted].00 using my credit card ending in [redacted]. After my appointment yesterday, the owner, S. Kucheri, advised against laser treatment due to vein conditions. She mentioned she hadn't received payment from Groupon and suggested I seek a refund through them. I appreciate your assistance and prompt attention to this issue. Kind regards, Kelly L.

I bought a Groupon that I want to share with my daughter but I’m not sure how to do so. I noticed that after my purchase there is another transaction marked as canceled, making me uncertain if my Groupon is still valid. I’ve been attempting to contact customer service for over 30 minutes without success through the app, phone calls, and online.

I visited a certain merchant for my appointment yesterday. The procedure did not go as expected, so I decided not to proceed with it. Unfortunately, this merchant's policy requires voucher redemption before the appointment. I am requesting a prompt refund of my money. I regularly use Groupon for purchases, and this experience has been very frustrating. It is challenging to speak with a live person to address this matter, which is quite bothersome. I simply want my funds returned quickly since I have a limited budget and do not want my money held up for a service I did not receive.

I received an email from Groupon regarding a purchase I did not make. The transaction was processed with an outdated payment method. The email mentioned the order would be reprocessed in 24 hours. I did not authorize this purchase and had already removed the outdated payment information from my account. To prevent future unauthorized purchases, I deleted all payment details from my account. The order was placed on 10-1-19 at 11 am EST and the confirmation was sent to my email at [redacted]

Good morning Groupon, I am Pamela A. from Las Vegas. I recently booked the Red Rock Canyon tour with Las Vegas Tours through your platform. Unfortunately, my sister Debra B. and I were not picked up as scheduled. Despite waiting for an hour and a half outside The LINQ hotel, the tour guide, Alex, whose contact number is [redacted], never arrived, leaving us stranded. I am requesting a refund for the missed tour as we were left without any communication or transportation. Please, reach out to me via email at [redacted] or contact me at The LINQ hotel at [redacted]. The Groupon number for the booking is LG FT25 R2S1 2FH3 61HX with a total cost of $76. We encountered communication issues with Las Vegas Tours before our trip, and the confirmation for today's tour was unmet. The credit card used for the booking is under my sister's name, Debra B. Thank you.

I bought a Groupon for a service, but the salon no longer accepts them. Customer service suggested trading it for another service. However, the second salon I tried also doesn't accept Groupons. They quoted me $[redacted] for a service that I found on their website for $50. When I pointed this out, they insisted on the higher price and were quite rude about it. In my experience working at a salon, we understood that unless the deal was removed, we had to honor it if still online.

I am having trouble with my Wine Insiders order that I placed on 9/10 through Groupon. $55 was deducted from my checking account on that day. Groupon directed me to contact Wine Insiders for help but they are saying I don't have the correct code. I have a Groupon code that is LG-MZK2-GZRV-JCC9-[redacted], but Wine Insiders says the code should start with WIN. I have been trying to resolve this for days, but it shows as redeemed on my end. My husband is eager to receive his wine, so I need assistance in retrieving the correct Wine Insiders code.

Hello, I am Fatima Al Masousi. I encountered an issue when trying to book a hotel in Kissimmee, Florida with my friend and three kids using Groupon. We arrived at the hotel but were unable to check in as we didn't have a confirmation number. Despite showing the Groupon app, we were still denied. Surprisingly, Groupon charged me $[redacted] even though we didn't stay at the hotel. I am upset by this and would appreciate a phone call from a Groupon representative to resolve the matter. It was frustrating to search for another hotel with three upset kids and the incorrect charge of $[redacted] adds to the stress. I hope to get this issue resolved promptly.

Last Saturday, on 9/28/19, in the late afternoon, I bought a ticket on the Groupon app for the double decker bus. I updated my card information that day. After entering all the card details and clicking purchase, I received a message in red stating "invalid card." I tried multiple times but there was no confirmation that the card payment went through. When the bus arrived, I asked the driver for assistance, but he informed me it was the last trip and he couldn't help. To my dismay, my credit card was charged 4 times - $31 and $93 each. I request a refund to my credit card. If the card was deemed invalid, how did the company manage to charge $31 initially? It appears to be a tactic to bill customers multiple times, a situation I experienced last year where I was charged 3 times for 2 tickets, leaving one unused due to expiration. I am seeking a full refund for all erroneous charges made. Thank you, Trinidad G.

Hello, my name is Barbara Smith. I purchased a restaurant voucher for Fino Ristorante on September 24, [redacted], located at 82 Beaver Street, NYC. My order number is 1[redacted]42-[redacted]. I have been attempting to contact the restaurant by phone, but it seems to be closed as their voicemail is full. I am concerned if the restaurant has permanently closed down. I would appreciate guidance on obtaining a refund if they have indeed shut down. Thank you for addressing this matter. Sincerely, B.S.

I recently made a purchase for a $[redacted] service on Groupon and it's still showing as pending/processing even though there are no pending transactions in my Wells Fargo bank account. I've already contacted my bank, but they have no record of the payment. I'm not sure if I should wait or cancel the purchase to ensure that $[redacted] isn't deducted from my account. My card is valid, so I'm unsure of the issue. I would appreciate a prompt response. Thank you.

I used Groupon for the first time yesterday, September 30, [redacted]. I found the Haircut & Highlights package I was looking for. However, I experienced several site interruptions due to my location. Each time I attempted to view an offer, it unknowingly added it to my shopping list. I mistakenly ended up with two Total Highlight Packages and one Haircut Package instead of the single package I wanted. I also unintentionally added a Martial Arts offer I didn't intend to purchase. I spoke to Gabby at the salon where I booked the hair packages, and she advised me to reach out to Groupon for a refund. I only wish to keep the one Total Highlight Package and Haircut Package I wanted to purchase initially. Please process a refund to my debit card for the excess items. I did not wish to buy the Martial Arts package and have pre-existing medical conditions. The Beauty Institute assured me Groupon would promptly refund my money. Thank you for your assistance. Sincerely, J. Martin Email:[redacted] Phone: #[redacted]

I visited Skyzone Westlake intending to redeem 2 of the 4 passes from my voucher, but the staff member mentioned that all 4 had to be used at once. Since I only had 2 kids with me, I purchased individual passes instead. Now, I am unable to refund the 4-pack voucher due to it being scanned already. I seek assistance on how to proceed with the refund. The General Manager, Jim Toth, can confirm that the voucher was not utilized. Thank you, Jodi Washburn [redacted]

My recent orders have been disappointing. The purchase for Luray Caverns brought me to a different cavern in Shenandoah, not what I expected from Luray. I'd like a refund for this misleading purchase. Additionally, I reserved a birthday experience at iFLY assuming there was a discount, only to find out there wasn't. This lack of information led to a less flexible arrangement. I'm disappointed and would appreciate clarification on this issue. It's frustrating that I can't speak to someone directly about these concerns. Despite these letdowns, I hope to continue using Groupon in the future.

I am in need of customer support assistance. I have tried contacting via phone with no success and couldn't find a direct email link. Using this form raises some doubts. Over the past two days, I have canceled two Groupons and then discovered I only had 24 hours to use them. This feels rushed and stressful. As a loyal customer for about 15 years, I feel poorly treated. Additionally, I can't find any record of my Groupon bucks on the page, even though I should have some. I was supposed to have $55 in Groupon bucks, which would have covered the shipping for my Omaha Steaks Groupon, but the balance hasn't been deducted. There's also no trace of a $15 balance from those bucks on my account. Please consider reorganizing the website for clearer communication. This could greatly improve the user experience.