Green Dot Customer Service Issues

I applied for a GreenDot Premier secured credit card on October 26th by depositing $[redacted] onto the card. I was expecting to receive the card within 7 to 10 business days, but it's past that timeframe now. I've tried reaching customer service through phone calls, but none of my information seems to be registered. I am concerned about the $[redacted] deposit and have tried contacting through Facebook and email as well. I applied and got approved on a different website, but it's been more than 10 business days without receiving the card. I am located at 75 Yarwood Street, Stratford, Connecticut, [redacted]. I can be reached at [redacted]. I would appreciate a prompt response regarding the card or a refund. Thank you for your assistance.

I recently reached out to Green Dot support. Unfortunately, I was unable to connect with a representative due to the response system. I have not yet received my card, so I am unable to enter my information into the data bank. The system keeps indicating that my information is incorrect, but I have entered it correctly. I have already invested $[redacted] in this and I am looking for assistance. Please contact me via email or phone at [redacted]. My address is 75 Street, Stratford, Connecticut [redacted]. My date of birth is December 24, [redacted], which does not seem to be registered. I have attempted this process 56 times already. I would appreciate it if someone could reach out to me promptly. Thank you.

I was approved for a Green Dot card on October 26th and deposited $[redacted] from my debit card onto the screen. It has been nearly 3 weeks, and I have not received the Premier MasterCard. Despite numerous calls, texts, and emails to Green, I have not been able to reach a human being or receive any updates. I have tried reaching out on Facebook as well but to no avail. I just want the card sent to me or a refund. Please handle this promptly. You can contact me at [redacted]. My address is 75 Yarwood Street, Stratford, Connecticut [redacted], and my date of birth is 12/24/[redacted]. I provided this information to Green, but their automatic system said it was incorrect. I've been a loyal Green user and trusted them in the past. I'm unsure why I'm experiencing these issues now. Please email me at [redacted].

I have been a customer of Green Dot Bank for a year. Recently, I visited an ATM on 26th And Washington Blvd in Utah, made a withdrawal, and accidentally left my Walmart money card behind on November 30, [redacted]. I reported the card lost, received several replacements, but was informed by Walmart Money Card that there's a block on my account due to multiple accounts associated with my name. This has led to me not being able to pay my rent and facing eviction. I provided my UT ID image, but the issue remains unresolved after 15-16 days. I am dissatisfied and seeking help to access my funds to transfer them to a new checking account. Your prompt assistance in resolving this matter is greatly appreciated. Thank you. Sincerely, Lisa M.

I received emails from the school indicating that my refund has not been returned. I had a direct deposit on 10/25/[redacted], but after two weeks, I still cannot locate the funds. My financial institution has confirmed they have not received the funds. I have contacted the Bursar's Office but have not received any satisfactory answers. The lack of communication and assistance is frustrating. I hope to resolve this matter promptly.

Hello, I am experiencing an issue with my card. It keeps stating that my information was not properly set up, but I believe it was. I suspect the problem may be due to not receiving my security code on my phone after requesting it multiple times. I proceeded without verifying the code and now my card can only be used in person, which is not why I got it. I spent hours trying to reach a live person for assistance last night but was unsuccessful. Any help would be greatly appreciated. Thank you.

I received an Account Now card in the mail and accidentally loaded money onto it. Now, I'm unable to access my funds because the website and phone number won't let me activate the card; however, I was able to load money onto it. This card is linked to Green Dot Bank. Instead of dealing with the unresponsive support line, I'm reaching out to Green Dot for help. I need to transfer the money from the wrong card to my correct Green Dot card, but I can't seem to get in touch with a helpful representative over the phone. I'm escalating this matter to ensure I get my money back and will take legal action if necessary. Please address this issue promptly as I am no longer willing to play these frustrating games.

I recently contacted customer service to request no replacement card be sent, but one was sent regardless. Even after advising not to expedite a replacement card, it was sent anyway. I noticed that the new replacement card is now at the local post office for delivery today. I would appreciate it if someone could get in touch with me to release the hold on my old card, as I am currently unable to contact customer service. This situation is causing difficulty for me, especially concerning my pay, impacting various aspects of my life. I find this unacceptable and need assistance promptly.

Since October 26th, [redacted], I've been attempting to access the funds on my card but have faced challenges. Despite reporting the loss of my pin number and seeking help from customer service, I have been unsuccessful in resolving the issue on the website or through phone support. In a recent attempt to withdraw funds at the bank, my card was declined, leaving me in a difficult financial situation. As my rent is overdue and utilities are at risk of being disconnected, I am under significant stress. I have escalated the matter by contacting the attorney general's office and am considering legal action against Green Dot card to address the hardships this situation has caused. My name is Helen Lynch, and I am currently seeking legal assistance to navigate this challenging situation regarding my rent and utilities.

I purchased a MoneyPak card on October 18 and when I scratched off the numbers, they were damaged. I contacted Green Dot on the same day and received a research number [redacted]3. I sent all the necessary information for a refund to [redacted] on October 18. When I called back on October 28, I was informed that the case had been closed and was asked to resend all the information, resulting in a new research number [redacted]4. Following up on November 4, I was given the same response and had to resend the information again with a new research number [redacted]1. On November 6, I called and was informed that all required information was received for my $[redacted].00 refund. Subsequently, on November 7, I was told that the check was being processed. Despite being advised that it would take 10-14 days to receive the refund, when I called today, November 14, I did not receive any update on whether the refund had been mailed out.

I purchased a $[redacted].00 card and used it twice. When I tried to use it again, the transaction did not go through. Upon checking my account, I noticed my balance was only $8.43. I contacted customer service and filed two unauthorized use claims for transactions at Amazon and Gary & Leo's IGA, both in California, a state I have not visited. They mentioned they would investigate, issue a new card, and inform me of the results within a few weeks. However, I never received a replacement card or any updates. After months of unsuccessful phone calls, I visited the Walmart where I got the card. The assistant manager assisted me in contacting the company, and they decided to issue a check for my remaining balance. Unfortunately, I only received $8.43 without any mention of the unauthorized charges totaling around $[redacted].00. This ongoing issue has been unresolved for over 6 months, and I seek assistance in recovering my funds. Sheldon L. [redacted] Ruth Way, Unit 2 Florence, Montana [redacted] [redacted] [redacted]

I am unable to access my account due to suspicious activity. I've been trying to contact for assistance for three days but can't recall my password. There are funds in the account that we urgently need access to, including an upcoming deposit. I'm facing a critical situation without access to these funds. I am aware that the reset instructions are being sent to outdated contact details. Please assist me in resolving this issue promptly. Thank you for your help.

I misplaced my Green Dot debit card and promptly requested a replacement, ensuring my current address was correct with a phone representative. I initially received an email stating the new card would arrive in 1-2 business days, but then got another email saying it would take 5-7 business days. After waiting for 7 business days, my card has still not arrived. I urgently need access to the funds in my Green Dot account for bills. Despite my efforts to contact Green Dot's customer service, I haven't been able to access my account due to personal information issues. I am frustrated by the delay in receiving my replacement card, as it has caused significant inconvenience in managing my finances.

I purchased a card a week ago and have been unable to register it despite following all the instructions given. The customer service representative I spoke with on the phone seemed unhelpful, and I am disappointed as I believe in the integrity of your company. I am a disabled veteran who has served this country, and I expect better treatment. I am now requesting a refund promptly. If this is not resolved, I will have no choice but to pursue legal action. I hope to hear from a representative soon. Thank you for your attention to this matter.

I recently got a Green Dot card and my college's financial aid department made a direct deposit on 11/13/18. However, when I tried to use the card, it was declined. Green Dot placed a 1-day hold on my account due to suspicion around the deposit. I provided them with my ID, school ID, and the deposit notification as requested. Despite this, when I checked in with customer service on 11/14/18, the issue was not resolved. They mentioned it could take up to 5 days to fix. I feel frustrated by the delay and lack of progress in resolving this matter.

I have not received my refund check for Claim # SF-[redacted]2. Please refer to the response from GD Notifications on October 1st, [redacted]. Hello, We have finished our investigation regarding your $[redacted].00 purchase and issued a refund to the address you provided. You can anticipate receiving your refund within 10 business days. Thank you, Processing Team This correspondence was sent by Green Dot Corporation, based in PO Box [redacted], Pasadena CA [redacted], the provider of your prepaid card issued by Green Dot Bank, Member FDIC. To ensure our emails reach your inbox, please add [redacted] to your contacts. © [redacted] Green Dot Corporation

I recently received a MoneyPak from a friend to my Walmart MoneyCard. However, because the purchase wasn't made at my local Walmart, my card has been locked until a receipt is provided. Unfortunately, the receipt my friend sent is damaged and unreadable, leading me to seek assistance in obtaining a duplicate receipt. I have the MoneyPak number and can provide the purchaser's information for verification purposes. I'm unable to unlock my card without providing a valid receipt.

Hello! I have a Walmart Money Card provided by Green Dot Bank. On October 30th, I used an ATM at Pacific Western Bank to withdraw $[redacted], a bank in the Green Dot network with no fees. However, the ATM displayed a message instructing me to contact my financial institution instead of dispensing money or a receipt. I attempted the transaction twice, resulting in a total of $[redacted] being withdrawn from my Green Dot account. I promptly contacted Green Dot, filed disputes for both transactions, and was informed that a resolution should be reached by November 14th. Despite contacting them multiple times for updates, I have been unable to get clear information on the status of my disputes. I am in urgent need of the $[redacted] to pay my rent as I am already past the due date. Any assistance in resolving this matter would be greatly appreciated. Thank you. - P. Sainz

I contacted customer service to request new cards due to damage to mine and my wife's. Despite some initial difficulty, my request was eventually taken. The next day, I received an email stating that my account was suspended for suspicious activity, which seemed strange after I had verified my identity. Following instructions, I emailed copies of my ID, front and back. I was informed that it would be resolved in 5 business days, but my emails have gone unread. I experienced a similar issue 4 years ago that took 6 weeks to resolve, and it appears we are headed in that direction again. With upcoming direct deposits and the inconvenience caused to my corporate payroll department, the thought of going without access to funds is unacceptable. This treatment from a company where my finances are held is disappointing. Perhaps additional training for representatives is needed as well, as my interaction felt repetitive and unhelpful.

I submitted a mobile deposit this morning for my government-issued child support check dated 11/16/18, but it's being held until 11/26/18. However, according to government regulations, this type of check should not be held for more than 2 business days. I've been informed by two other financial institutions that it's possible to expedite the processing of these funds. I'm trying to provide my personal information to resolve this issue promptly, but I couldn't find any corporate contact numbers for Green Dot. The inability to access my funds promptly is causing me significant financial strain, as I need this money to cover my bills and buy clothes for my son's performance tomorrow. I wasn't given an option to cancel the transaction upon learning about the extended holding period, and the system seems to prompt for more information that I'm unable to provide.