Green Dot Customer Service Issues

I closed a Walmart MoneyCard account due to fraud and discovered an additional charge of $21.39 on September 19th. I tried reaching out to Green Dot but only encountered frustrating automated phone systems. Many others seem to have faced similar issues with both companies. If my $21.39 is not refunded within 48 hours, I am prepared to initiate a class-action lawsuit against Walmart. The funds were taken from my Veterans Affairs account, elevating this to a federal matter. Despite closing the account last year, the problem persists. I am determined to seek legal action, involve Congress, and engage with the Arizona Attorney General's Office until this matter is resolved. Please return my money promptly and reconsider your partnership with Green Dot to avoid further complications. Access to human customer service agents should not be this complicated.

I made a mistake in my last message; please disregard it. My name is Frederick Peet, and I previously lived at [redacted] Lone Oak Lane Lot [redacted], Ozark, Alabama. I have updated my address to [redacted] North Foster Street, Dothan, Alabama [redacted] today. My dispute case number is [redacted]. I have four disputes in total, two from September and October and two from November. I did not authorize these withdrawals and am seeking a refund. My card has been deactivated, and I am expecting a new card by this Wednesday. I would like assistance in getting the $79 and other amounts refunded. Thank you for helping me resolve these issues with the withdrawals.

I recently applied for a GreenDot Secured Credit Card and submitted my security deposit. Despite the charge going through, I have not received any email confirmation regarding my application. I am unable to contact customer service as my information is not recognized yet. Could you please confirm if my application is still being processed? If not, I may have to dispute the charge. I kindly request that you reach out to me with the status of my card/application at your earliest convenience. Thank you. - ADG

I recently registered a card with funds on it. It was a frustrating process that took 4 hours, over 10 calls, and multiple unsuccessful online attempts to check my balance. Unfortunately, the card's magnetic strip doesn't work at multiple stores. I have another card that has worked fine. I'm requesting a waiver for the last two fees on card ending in [redacted] due to the inconvenience. Additionally, I'd like the $40 from the new card ending in [redacted] transferred to the card that has been reliable for me. I hope for a swift resolution with minimal effort on my part, as I rely on this service for travel and out-of-state transactions. If this issue cannot be resolved promptly, I may have to take my business elsewhere.

I applied for a Green Dot Secured Visa Primor card on November 1st or 2nd and paid the required $[redacted] deposit through my debit card, which was processed on the 2nd. However, I have not received any confirmation email or notification concerning the status of my application or the card delivery as promised on the website. Despite calling the provided number multiple times, I have not been able to reach a live representative to address my concerns or verify my account information. I am worried that my deposit might not have reached Green Dot Bank, and I fear that I may have been a victim of fraud by a fake company posing as Green Dot. I urgently need assistance to clarify the situation before it's too late to dispute the transaction and potentially lose $[redacted]. I am struggling financially and rely on this card to manage my expenses and rebuild my credit. Please help me connect with the appropriate department for secured credit cards to resolve this issue promptly.

I made a booking with Days Inn North Albuquerque, New Mexico for November 15th to 16th and then another reservation for November 16th to 17th. However, both nights I was denied a stay even though money was taken from my account, contrary to what was promised. I am awaiting a refund into my account for this unauthorized charge. Additionally, my card was deemed unusable due to an overdraft, which was not my fault. As a result, I had to endure sleeping outside in 20-degree weather for two nights because I received the information too late to book elsewhere. It's clear that I was deceived and this situation caused me a lot of distress.

I am extremely dissatisfied with the customer service department. I mistakenly scratched off the first 10 digits of my MoneyPak card. Despite making 10 calls for assistance, I have had no luck. It is crucial to have representatives who are fluent in English. I was instructed by the agent, Mark, to send a copy of my receipt to the email [redacted], but it keeps coming back as an invalid email address. I urgently need the $25 loaded onto my Green Dot card from the MoneyPak. Mark was unhelpful and impolite. I possess the last four digits of the 14-digit number required for loading the money and the transaction number from Walgreens where the MoneyPak was purchased. Please assist me promptly. I am finding this customer service experience completely unacceptable and am contemplating closing my account. Unlike this ordeal, banks typically resolve matters promptly.

I recently tried to transfer $[redacted] from a reload pack to a new Walmart card I received in the mail. However, I didn't wait for the card to activate before attempting the transfer. As a result, when I entered the reload number on the new card, it didn't work, and the phone call disconnected. I returned to the store where I bought the reload pack, but the staff member was unable to assist me with the issue.

I recently loaded $20 onto my card at the Wal-Mart in Harker Heights, TX. I had to pay an additional $3.74 to load the money. After spending some of my funds at Redbox and Cefco, I realized that a $9.95 monthly fee was deducted even though I haven't had the account for a month yet. I now only have $4 left for the week and really need the $9.95 refunded so I can afford gas to get to work. If possible, can you refund the fee and only charge me after a full month of having the account? Your assistance in this matter would be greatly appreciated. Thank you. - XF

I recently lost my Green Dot cash back card and it seems like I won't have access to the $29 on it until my permanent card arrives. I believe that since my mobile app already displays the last 4 digits of the new card, transferring $20 from the lost card to the new one should be possible as the new card is likely already being processed. Both NetSpend and Brinks offer free card replacements, so I find it unreasonable to pay $5 for a new card along with an $8 monthly fee. It's essential for me to be able to access my funds online to make purchases. I am disappointed with Green Dot's customer service and am considering ending my relationship with them due to these inconveniences. I urge others to be cautious when dealing with Green Dot as their practices are not customer-friendly.

I reserved a room at Days Inn Albuquerque, New Mexico on November 16th. My booking was canceled, and the motel assured me that they hadn't charged my account when they actually did so twice. This caused my card to go into a negative balance. Following the incident, the hotel confirmed they would issue a refund to that card. I am seeking assistance from a customer service representative to address this matter promptly.

I've learned about consumer fraud. I'm considering legal action if I can't access the $[redacted] I loaded onto the card on Friday, Nov 16, [redacted]. I've been unable to register online despite spending 4 hours dealing with customer service at Go Money. This new product is not functional. If I can't pay my electric bill, I will sue for failure to disclose information in advertising, causing me hardship despite purchasing the service in good faith. No stipulations were mentioned in fine print. I recommend contacting me at [redacted] to grant access to the $[redacted] I provided to [redacted], or face over [redacted] complaints about GoBank. This number will exceed a million when I contact the Clark Howard Show, a well-known consumer protection advocate. News regarding Green Dot's issues will spread internationally with minimal effort on my part. Please resolve the problem and allow me to access my own hard-earned money.

My name is Valerie Brown. I contacted to update my address and got a new card sent to [redacted] S. Jeffrey Ave., Matteson, Illinois. However, the new card I received was blocked. When I called the number on the back of the card, the automated system requested verification documents. I followed the instructions on the website and uploaded a photo of my driver's license. The first picture was unclear, but the second one was successful as indicated by a check mark. Despite the success message, when I tried to use my card, it said the document was still unclear. This is impacting my Thanksgiving plans as all my money is on the card, leaving me with no other funds.

I have been a Green Dot customer for many years and I am having trouble activating my card. When I called customer service and asked for a supervisor, I was told there was no one available and that they would call me back within 24 hours. Currently in Florida with no access to funds, I am frustrated with the runaround I am getting. I have tried activating my card online and through the phone, to no avail. My name is Rose Simmons, born on May 19th, [redacted], and the last 4 digits of my social security number are [redacted]. I am worried I won't have access to my money before Thanksgiving. Please contact me at [redacted] through text or call to assist promptly. Thank you.

I made a $54 instant payment on Uber and tried to do a $40 cashback, but it showed insufficient funds. GoBank mentioned it was a system error and assured me the funds would be regenerated within a few hours. After calling again the next day, I was informed RaceWay double charged me for gas. Despite no report being filed, notes were added. When trying to contact a manager, I couldn't reach any. They promised a call back within 24 to 48 hours. The information provided by the representative was more helpful than that of the manager. The manager suggested waiting for an email from the tech department. Although I received an email stating my card could be used, I am still short on funds. I will refrain from making any other deposits until this issue is resolved.

I recently purchased a card to pay bills, but I'm encountering issues with verification that prevent me from using it online, at ATMs, or to pay bills. With $[redacted] loaded on it, I am at risk of my insurance being canceled due to payment delays. This matter needs urgent attention. I am seeking immediate assistance to resolve this matter. Despite providing accurate information, I am unable to reach a live person over the phone as all interactions seem to be automated. I urgently require human assistance to address this issue promptly.

I reported my lost card two weeks ago. I was informed that a new card would be sent in 2-3 days and my old card would be blocked until then. However, I never received the new card. I've tried to access my account multiple times to find out what's happening without success. After my boss reached someone, I was told to send a picture of my ID, which may take up to 5 business days. As a parent of a special needs child, I've struggled without access to my funds and faced evictions and utility shut-offs. Despite receiving a new card yesterday, I still can't get any answers on what steps to take next. The conflicting information provided when calling customer service has left me in financial distress. My next step will be contacting the Better Business Bureau. My name is Shane Scates.

On 10/18/[redacted] at 4:13pm, at the 7-eleven in Van Nuys, I purchased a MoneyPak for $[redacted] cash. When I attempted to load it onto my prepaid card, it was denied. I requested a refund and was informed that a check was processed and issued on October 19th. After not receiving the check, I contacted customer service and was told it needed to be reprocessed and mailed out again. Today, upon following up, I was told I need to provide further information before receiving my refund. I am frustrated as it has been over a month without a resolution. Additionally, another $[redacted] MoneyPak I purchased was also denied, and I requested a refund for that too. During my latest call, the customer service representative was rude and talked over me. I am unsure what steps I need to take to receive my refunds. My contact number is [redacted] - Cecilia Cruz.

I have two cards on my account, one of which is old and lost, and the other never arrived. I don't have either card number. I can't use the customer service phone number as it requires an account number. Please contact me directly at Green. This issue has been ongoing for a while. My contact details are: [redacted], Gregory Stone, social security number: [redacted], birthday: [redacted], address: [redacted] Gateway Drive, Palm Springs, California, [redacted]. Urgent assistance is needed.

Hello, I have been attempting to contact Green's customer service regarding an issue with my card numbers. I am missing two card numbers, one lost during purchase and the other never received in the mail, containing a $51.95 credit I am owed. I urgently need this resolved. To assist me further, please reach out to me immediately at [redacted]. My name is Gregory Stone, residing at [redacted] West Gateway Drive, Palm Springs, California [redacted]. For security purposes, my social security number is [redacted] and my birthdate is 9-24-67. Kindly provide me with the missing card numbers and arrange for the credit to be transferred to a new card via registered mail with signature confirmation. Thank you.