Green Dot Customer Service Issues

I received a letter from Greendot on 11/20, dated 11/16, mentioning that claim # SF-[redacted]2 has been reviewed, and my account will be credited $[redacted].48. When I check online or call, it shows that the claim is closed, and I should be credited in one business day. That day would have been Monday 11/19, with the credit expected on Tuesday 11/20. I have made multiple calls to inquire about my money, and I am frustrated. One account specialist hung up when I requested to speak to a supervisor, while another, Mark, was helpful during my initial call. A female account specialist during the third call was rude, mentioning supervisors are unavailable until 5 am Pacific time. On subsequent attempts, I couldn't connect to a live person. I want my money in my account today, 11/21. I have all documents related to the dispute and the claim letter. If the money doesn't reflect in my account today, I will seek legal advice because it feels like your company is unfairly taking money from me.

I purchased a reloadable Visa card and loaded $[redacted].00 on it. When I called to activate it, the representative mistakenly entered my address incorrectly in the system. This meant I could only use the card for in-person purchases, causing me to miss out on an online purchase I planned. Despite multiple calls requesting a refund check, each representative assured me it was sent, which it was not. I feel like I was misled just to end the calls. It has been 8 months, and my money is still with your company. The poor customer service and lack of respect have left me extremely frustrated. I am hoping for a call back from a manager on my cell phone at [redacted]. Thank you for your attention to this matter.

I am seeking assistance with a refund discrepancy. Green Dot only refunded $[redacted] instead of the full $[redacted], unlike Google Play who credited me the correct amount. I need Green Dot to credit back the remaining balance of $[redacted] to my account ending in [redacted]. Google Play has refunded all unauthorized transactions promptly, but Green Dot fell short in returning the correct amount. I kindly request Green Dot to rectify this issue at the earliest convenience. Thank you.

To whom it may concern, I contacted a Green Dot representative a few weeks ago regarding a $51.95 credit on a lost card from Rite Aid in Palm Springs. Due to mail security issues, I haven't received the replacement card and lack the card numbers for both the lost and new cards. Could you kindly send me another card, possibly via certified mail with tracking, or provide me with the necessary details to use the phone system? Please ensure the card is sent promptly and provide the information I need. Thank you. If not resolved quickly, I may involve the Better Business Bureau. My name is Gregory Stone, and you can reach me at [redacted]. Address: [redacted] West Gateway Drive, Palm Springs, California [redacted]. Sincerely, Gregory Stone

My company processed the payment two days in advance due to the Thanksgiving holiday, but unfortunately, your company delayed the deposit. When I reached out, I spoke with Elly, employee # [redacted], who mentioned that the deposit would not be credited today. This situation completely negated the purpose of our early payment. I have alerted our payroll department about this issue, and they confirmed that I am not the only employee facing this problem. They are considering advising employees against using your banking services. I will be filing a formal complaint with the BBB regarding these practices and will also send them a copy of the misleading information leaflet accompanying your card, which falsely claims early payment benefits of up to two days.

I want to address an issue I have faced with Green Dot regarding funds I withdrew from my retirement account to assist my family after the northern California fires. After confirming the deposit, I have provided all necessary documentation, including my driver's license and deposit slip multiple times. Despite this, Green Dot has not released the funds, citing unjustified reasons. It is frustrating to see them holding onto the money without a valid explanation, especially in times of need. I urge them to expedite the verification process and release the funds promptly. It is disheartening to feel like Green Dot is taking advantage of individuals who have already suffered losses due to the devastating fires.

I have been trying to activate a new card I received at my new address, [redacted] Powder Springs Road, Marietta, Georgia [redacted]. After misplacing my old card, I received a replacement but faced issues activating it due to the confusion over my various addresses in the last four years. I have used [redacted] Ardmore Road, Marietta, Georgia [redacted], and [redacted] Ten Oaks Circle, Powder Springs, Georgia [redacted]. It has been challenging as I couldn't provide the correct address and the old phone number during the initial setup of the lost card. Despite providing my personal information, including my Social Security number, the process has been unnecessarily complicated. I am frustrated by the lack of assistance and communication. I hope these issues can be resolved promptly. Thank you, M. Woodman

I lost my card and also misplaced information about my primary address and phone number. The Green Dot representative is very strict and instead of helping me correct these basic issues, they blocked my card. I was unable to activate my new card because I couldn't answer the security questions correctly the first time. Now, they have escalated it to a fraud level, which seems unnecessary since they sent me a new card that took over 7 days to arrive due to a clerical error in inputting my information for the replacement request. I was promised an additional 3 days to receive the new card. When I tried to activate it, the system prompted me to call for activation. However, when I called, they gave me 3 different addresses, none of which were recognized as correct. I am seeking assistance to unblock my card and activate it so I can access my funds. It has been 3 weeks since I last used my card or accessed my money due to the Green Dot representative's lack of understanding and the unavailability of a supervisor to assist me.

On November 17th, I noticed a $93 unauthorized transaction on my account. I spoke to a representative that day, and he mentioned that Wish had attempted to access my account multiple times without my permission. Despite me requesting not to cancel my card due to the upcoming holiday, it was still canceled. This morning, I found out that I couldn't access my funds, and my calls were blocked. This issue needs immediate resolution. I specifically instructed not to cancel my card, which was disregarded. I have been unable to use my card since speaking to the representative on the 17th. Why was my card canceled when I clearly stated not to do so? I had to get a new GreenDot card, but I am having trouble transferring my funds over. I urge someone to reach out to me as soon as possible. My phone number is [redacted].

I have contacted Green Dot 18 times - last night and this morning. Unfortunately, I was abruptly disconnected by the representative today. They are not helping me activate my card correctly. They refuse to update my phone number and add my email for me to use the mobile app or website to add funds. This experience with their customer service was incredibly rude and unprofessional. What was meant to be a gift has turned into a nightmare. I will no longer use any Green Dot services or cards due to this. It is unacceptable to be hung up on by a representative who wouldn't assist in changing the information. I am extremely disappointed with Green Dot's treatment of customers and will share my experience with others.

My name is J. Wilburn, and I've been using a Green Dot prepaid card for three years. Last Wednesday, November 14, [redacted], I requested expedited delivery for a replacement card due to damage. Although I agreed to the $15 fee, the customer service representative did not expedite the card and instead blocked my account. After a 5-day delay in receiving the card, I uploaded my driver's license twice on 11/19/18 and 11/21/18 to remove the block. Despite this, my account remains blocked with no resolution in sight. Repeated requests to speak with a supervisor have gone unanswered. The CSR mentioned that the block might not be lifted until Monday the 26th. This extended wait for access to my funds due to the CSR error is frustrating and reflects poor customer service. I urgently need access to my money.

I am reaching out about a research claim I submitted in July regarding a stolen Gift Card purchased on June 6th at Walmart. I uploaded the receipt as requested by the claims department and received Reference number [redacted]2. However, despite being told I would hear back, I have not received any updates. I have attempted to contact customer service multiple times but have been unable to reach anyone. I would appreciate it if someone could follow up with me regarding this issue. Please email me or call [redacted]. Thank you.

On November 21, [redacted], I encountered difficulties accessing my account. After contacting 1 [redacted], I was informed that some of my information was incorrect, preventing me from progressing. It has now been three days since my Social Security monthly check, amounting to $1,[redacted].00, was sent to Green Dot Bank with FI RTN [redacted]20. At the guidance of Walmart Management in Maui, Hawaii, and the Local Social Security Department, a Police Report was filed due to the compromised Card #: [redacted][redacted]. Subsequently, I acquired a new Green Dot Card on 11/23/[redacted], registering it with hopes of avoiding any issues. As a retired individual battling medical concerns, having my funds in a state of uncertainty is extremely challenging. I am seeking assistance on how to recover the funds and an explanation for this situation. I possess the Police Report Number and am eagerly anticipating a resolution to avoid resorting to legal action against Go Bank, Green Dot Bank, and Bonneville. My primary goal is to retrieve my money promptly.

GreenDot has a major issue that needs to be addressed. I have been attempting to register the cards I purchased from the store, but I keep receiving an error message stating that the card numbers are invalid. Despite numerous attempts, I have been unable to reach customer service for assistance. This is incredibly frustrating as I am unable to complete the registration process. I am regretting my decision to go with GreenDot Visa cards instead of opting for Amazon cards. The inability to register my card or contact customer service is unacceptable. Please address this issue promptly to ensure that customers like myself can use the cards they have purchased. It is disheartening to have invested my own money into a GreenDot card and encounter these obstacles preventing me from utilizing it.

In August [redacted], I transferred $20,[redacted] from my Chase Bank account, of which $10,[redacted] was returned. I hold the Account Now Prepaid Visa card, but my access has been restricted since then. Despite multiple attempts to contact customer service, providing personal information including my social security number, driver's license, and proof of transactions, I have been unable to access the $12,[redacted].91 loaded onto my card. After being asked for additional documents such as a Gas & Electric bill, I faxed all information again to no avail. The situation with Account Now and Green Dot Bank has been ongoing for weeks, and if not resolved promptly, I will consider legal action for the theft of my funds.

I need to update my name and address, but I'm struggling to receive the verification code from the online portal to verify my email. When I called, the responses varied; one representative said they could update my address in a different department, which would have sufficed. However, upon transfer, another representative declined and offered little assistance, providing a code and mentioning the possibility of a callback. This situation is frustrating as my email, address, and name remain uncorrected. I have been a loyal black card customer for 7 years, utilizing it for payroll, additional funds, and tax refunds. Despite my reluctance to close the account, the current customer service experience has been disappointing. I have successfully updated my address in the past, and I hope for a resolution soon.

I bought a Green Dot debit card a week ago at a Dollar Tree in Staten Island, NY. I'm facing challenges activating the card as it's asking for a Social Security Number (SSN) which I do not wish to provide. I simply want to use the balance I loaded onto the card during purchase. When I attempt to activate the card by calling Green Dot, I get a message stating that my card is invalid and no matching information is found. It's frustrating as I just want access to my money without these complications. Initially, it demanded my SSN for activation, and now it claims the card details don't match their records. Please respond promptly as it's the holiday season, and I don't want to lose the funds loaded on the card due to these issues. Thank you.

I have a Green Dot VIP prepaid card, and my mother sent me $[redacted] through Person 2 Person transfer to my mobile number. After entering my bank's routing and account numbers (Rt#[redacted]20, Acct#[redacted][redacted]) as instructed, the transfer was accepted. However, the money didn't reach my account as I used the wrong Green Dot account number ([redacted]36). The funds are stuck at Green Dot Bank, and I need assistance to resolve this issue promptly. Thank you.

I recently received funds from my mother using Green Dot VIP prepaid card through a Person to Person transfer. The process led me to a site requesting my bank's Routing number and Account number, where I mistakenly entered my card details instead of my account information. Consequently, the funds were accepted, but they have not reached my account as my Green Dot account number is different from my card number. The funds are currently with Green Dot Bank, and I need assistance in retrieving or crediting the $*** back to my account. If this matter is not resolved promptly, I will have to explore legal options to resolve the issue.

I encountered an issue with transferring funds from my mother to my Green Dot VIP prepaid card. My mother transferred $*** to me using Person-to-Person transfer with my mobile number. When I received the notification and followed the instructions to input my bank's Routing and Account number, I mistakenly input Green Dot's account number instead of my card number. Even though the transfer was accepted, the money never reached my account. My Green Dot account number is different from my card number, causing the funds to be stuck somewhere between Green Dot Bank and my mother's bank. I seek guidance on how to recover or credit the $*** to my account, as legal action may be necessary if the issue remains unresolved.