Green Dot Customer Service Issues

I have a Green Dot VIP prepaid card, and my mother sent me funds of $*** using her Person-to-Person transfer from her bank. She used my mobile phone number for the transfer. When I received the notification about the funds, I was directed to a website to enter my bank's Routing number and Account number. Instead, I mistakenly entered my Green Dot account number, thinking it was the same as my card number. However, I later discovered that my Green Dot account number is different. The money seems to have been accepted, but it didn't reach my account. It appears that Green Dot Bank has the $***. I am seeking advice on how to have the funds returned or credited to my account. If not resolved promptly, I may have to pursue legal action to address this issue.

I can't find my GreenDot card, and my paychecks are on it. I need to transfer the money to pay my bills. I have the routing numbers but need suggestions. Every person I talk to on the 1-[redacted] number doesn't speak English or provide relevant info. I am frustrated and considering getting rid of GreenDot if this issue persists. I prefer the card but can't deal with this service level. My name is TT, and my phone number is [redacted]. A call from someone who speaks English and can assist would be appreciated. I haven't received my paycheck for 12 days now, causing stress as rent is due. Each representative gives me different answers. Please advise on what steps to take. Thank you.

I bought a Green Dot prepaid debit card and loaded $25 or $30 on it, but when trying to activate it, the last four numbers on the card were deemed invalid. The automated system didn't accept my information no matter how many times I tried. Upon attempting to register it, I was informed the card was already registered. Subsequent activation tries resulted in invalid entries every time. Contacting the customer care center, I was told to send the receipt, which I no longer have after almost a year. I repeated the process this month with the same outcomes. They claim my address doesn't match. I'm unable to access the money I put on this card. I provided the loaded amount and have the card, yet can't use it or my funds. This issue needs urgent investigation; I put $25 on this card, and I can't access it a year later. The card allegedly has a negative balance despite not being activated. I need this matter resolved promptly as my house recently burned down, and I require access to my funds.

I paid $50 plus the cost of the card. When I called to register it, the automated system said the card number was "invalid." Subsequently, I faced penalties for late payment. Weeks later, I managed to mysteriously activate the card but discovered there was only $20 on it. Following a $9 purchase at Ralph's, I tried to spend $5 at 7/11, but my balance showed only 68 cents. I have been unable to reach a live person at your phone number. It is unacceptable for you to take most of my $50+ without explanation or resolution. I demand accountability for the issues I have encountered.

I bought 2 Green Dot cards and fell victim to a scam. I received a voicemail instructing me to contact the local Sheriff's office urgently regarding a federal case and a warrant for my arrest for missing jury duty. I was coerced into paying a $[redacted] fine immediately and writing a statement or face 45 days in jail. I purchased the Green Dot cards as instructed, but when asked for the card numbers, I realized it was a scam. I reported it to the police and now struggle to access the money on the cards. I need to withdraw the funds for bills. I saw on your website that ATM withdrawal is an option. How can I do this? I appreciate any assistance you can offer in this situation.

I am encountering challenges registering my replacement card, which is linked to my disability check. I have been attempting to resolve this issue for over two weeks. It is urgent as I need to pay rent and make essential purchases. Despite submitting my license multiple times, I am still unable to complete the registration. If this matter is not resolved promptly, I will be compelled to switch to another provider, despite being a long-time customer. I have engaged with several representatives without success. Please address this matter today. For assistance, you can contact me at [redacted]. Please note my updated address is now in Live Oak, FL. My card number is 5[redacted] 0[redacted], and my date of birth is May 19, [redacted]. My name is Rose Simmons. Your immediate help is greatly appreciated. Thank you.

I have been struggling to activate my card as they claim my birthday is incorrect. Despite being a loyal customer for years at 62 years old, they refuse to activate due to this error. Moving from Georgia to Live Oak, FL, I lost all my documents, making this process more challenging. Despite providing my license with the correct birthdate (May 19, [redacted]), customer service insists it doesn't match. My name is R. S., and my card number is 5[redacted] 0[redacted] with the last 4 of my SSN being [redacted]. I even sent copies of my license, but they were rejected due to the birthdate discrepancy. Urgently needing access to my disability funds, delayed due to unauthorized charges on my previous card ending in [redacted], I may have to switch companies if this matter isn't resolved promptly. Contact me at [redacted]. Your immediate assistance is greatly appreciated.

I recently stayed at Rodeway Inn for two nights and was mistakenly billed $[redacted].97. The clerk attempted to refund $70.43 back to my card due to the error, but the money did not return as expected. This $70 is crucial for me to feed my family until my pension is deposited onto my Direct Express card. Dealing with customer service has been challenging as the language barrier makes communication difficult. As a retired disabled United States Marine, I feel frustrated with the situation. I have a transaction code confirming the refund was issued to Green Dot Bank. I kindly request a prompt resolution as my family depends on this money. Thank you for your attention to this matter.

I closed my previous account about a month and a half ago due to issues with the mailing address. The person handling the emails sent them back to the original addresses, causing the card to be lost and deactivated. The account is closed, and I lost the remaining balance of seven dollars. The email associated with the account was [redacted], and the password was Juggalo420. Among the purchases, there was a renewal of a Texas driver's license from the DMV website for $25.00, along with two other transactions. Regardless of the seven-dollar balance, I would appreciate receiving copies of the receipts, especially for the TX Driver's License renewal from the TX DPS website.

I contacted customer service on Thursday, November 29, [redacted], regarding my debit card being declined at Navy Army Credit Union. The Green Dot representative mentioned that the withdrawal amount should be updated on their system. Upon visiting the bank on Friday, November 30, my card was declined again. I was informed by customer service that I needed to enter my PIN for the withdrawal, despite the bank stating they cannot modify their system settings, which require the last four digits of my social security number and signature. Due to owing money to a bank, I am unable to open an account in any U.S. bank, resulting in having to pay $4.00 to withdraw $[redacted].00 one day, followed by an additional $4.00 for a $[redacted].00 withdrawal the next day. Although the credit union I use charges no fee for in-person withdrawals, utilizing their ATM and other banks led to card declines. I managed to withdraw $[redacted].00 at IBC bank, incurring a $4.00 fee. Considering transitioning my full disability deposit to another card company as the recent computer system changes do not meet my needs. Additionally, as a hard of hearing individual, I struggle to comprehend customer representatives due to their accents, despite wearing hearing aids.

My account was compromised, and despite contacting you to report it and having my account blocked, I encountered issues. I requested my card be sent to my business address instead of my Post Office box, but it seems to have been returned to you. To verify my identity, I was instructed to send documents to [redacted], which turned out to be invalid. My ticket number is [redacted]6, handled by Diane. My funds have been inaccessible for months, and I have been unable to reach a customer service representative. Each time I call, I am prompted to upload my ID after entering my old card number. I am at a loss on how to proceed. My account number is 4[redacted] 0[redacted], with the last four digits of my SSN being [redacted]. I am eager to speak with a representative to resolve this matter promptly. The last email instructed me to upload documents via a provided link, which also failed to work. Karen F Czyzewski.

I recently used an ATM to withdraw $[redacted]. The machine indicated that the money was dispensed, and the receipt confirmed the same. However, there was no money dispensed due to the ATM being out of funds. Upon contacting the ATM company, they acknowledged the error and assured me that the $[redacted] would be returned to my bank account at Greendot. I followed their instructions and reported the dispute to my bank. Initially, they mentioned the refund would reflect within 10 days, but on a subsequent call, I was informed it might take up to 45 days. They also advised me to send a dispute transaction letter by mail. The ATM company promptly refunded the money to the bank without delay. However, the customer service I received was somewhat impolite. I find it perplexing why the bank cannot expedite the return of my funds when they have already been reimbursed by the ATM company. This delay is disappointing and not the level of service one expects from a bank.

I have recorded several screenshots showing my transactions shifting from posted to pending in the last 5 days. Despite speaking to 3 representatives about my account, which indicates a bank error, my balance is now negative over $[redacted] due to pending transactions. The images I have clearly show these pending transactions as posted. This situation has been distressing and I no longer feel confident in your company's ability to manage my account. Despite assurances, no one has contacted me. It appears that no action will be taken. I rely on my balance of $[redacted].87, which may seem trivial, but it includes my student loan payment. Failure to resolve this promptly may lead me to involve legal authorities.

I recently purchased a MoneyPak card to load funds onto my bank account. However, when I tried to activate the card and transfer the money, it was flagged as suspicious activity and I am unable to proceed. I bought the card less than an hour ago, followed all the steps, and even had to show my ID during the purchase process. The card number is [redacted][redacted], and I loaded $[redacted] onto it. The authorization code is [redacted] to transfer to my bank card ending in [redacted][redacted] at Axos/Nationwide Bank. I'm concerned about this issue arising just 25 minutes after purchase as I need the funds in my bank to avoid bouncing checks on Monday.

I would like to express my gratitude again for issuing my temporary card with a $[redacted] credit as a one-time courtesy. Unfortunately, someone I trusted took off with my permanent card and my belongings. I never anticipated such a betrayal since I try to see the best in people. I've experienced hardship using the $[redacted], including replacing essential items and covering living expenses. I've been unable to receive mail as it's being returned by the person I reside with, which has been a challenge. I've had to handle various costs swiftly, leaving me in need of a convenient solution. I hope to find a driveable RV to relocate closer to my son. Due to mail complications, I am unable to receive a personalized card but would appreciate if the remaining balance could be transferred to my temporary card to facilitate my plans. Thank you for your understanding and I eagerly await your response.

I, Michelle G., disputed unauthorized transactions on my Wal-Mart MoneyCard on November 21, [redacted]. I filed a police report and sent all required information to the provided address. Due to personal info updates, I couldn't cancel the card until the 21st. Despite difficulties with the agent updating my address but not my phone number, a new card was sent to me. However, it hasn't arrived. The agent stated I could only dispute in writing. Although I mailed the required letter, when I called on November 26, I was informed my dispute was denied. I believe this decision was premature. I'm seeking a provisional credit until the investigation is completed. I urgently need the funds for rent and Christmas expenses. Kindly review my case again and reconsider. I've taken steps with other institutions due to my stolen Social Security card. I found out the dispute form can be submitted via email, despite being told otherwise. I will submit my dispute again in writing and online according to the procedure. Please honor your agreement as I have done mine. Lastly, kindly update my phone number from [redacted] to [redacted]. The police report number is [redacted]. Thank you.

Hello, I purchased a GreenDot card approximately two years ago to assist a customer at work with processing a payment. Today, I tried to load money onto the card for an online purchase to avoid using my bank account but found that the card is currently blocked. I am unable to provide some of the requested information, but I can offer you the ZIP code and inform you that the payment was no more than $70. The card has been inactive since the initial load and payment. I added $52 to the card and have a receipt for it. I am willing to provide any necessary details to resolve the issue. Is it possible to transfer the card to my name or visit the 7-Eleven where I initially loaded it to seek a refund? Thank you for your assistance.

Hello, I'm Crystal Russell. Last Friday, November 30th, [redacted], I bought a Green Dot MoneyPak and loaded $25 onto it. On Sunday, December 2nd, [redacted], I tried to transfer the funds from the MoneyPak to my valid Visa debit card, but it wouldn't process, stating that the card wasn't accepted. I attempted to reach a live person through the telephone prompts but kept getting disconnected. Even after registering with the Green Dot registry, I wasn't able to speak to anyone to resolve this issue. I have my purchase receipt and the MoneyPak card. Could someone please contact me via phone or email to help me solve this problem? Thank you. - C.R. Phone: [redacted] Email: [redacted]

I can't recall the phone number linked to my account for MoneyPak. The website does not provide an option to reset this phone number. I tried calling the [redacted] number, but it's just an automated system that hangs up without offering assistance. I need help accessing my account to add money to my MoneyPak. I understand that standard procedure might involve transferring me to MoneyPak, but I can't find their contact details as they are a subsidiary of your company. Please assist me with resolving this matter.

I am writing regarding a direct deposit issue from Meridien Energy to John H. Cox with an incorrect account number. The deposit was made on 10-19/[redacted] via Direct Wire transfer for $xxxxxx with trace # xxxxxxx. The deposit went to the incorrect account number xxxxxxxxx instead of Mr. Cox's account xxxxxxx. He has been in contact with customer service since 10/19/[redacted] but has not received a resolution. On 11/23/[redacted], a supervisor promised to resolve the issue promptly and provided a case reference number [redacted]6, assuring that the money would be in Mr. Cox's account by 11/27/[redacted] or 11/28/[redacted]. Despite these assurances, the funds have not been returned. Quickbooks advised contacting Meridien Energy through this forum for a professional and quick resolution. Please address this matter urgently to correct the misdirected deposit. Thank you for your prompt attention. -John H. Cox (last 4 card digits: xxxx)