Green Dot Customer Service Issues

Hello, my name is Carol F. I am encountering a major issue with accessing my Green Dot account. I am unable to log in as I no longer have access to the email linked to the account and do not possess the phone number associated with it. The only information I have is the last four digits of the account number, as I have misplaced my card during a recent house move. A $1,[redacted] stimulus check was deposited last April [redacted], and a $[redacted] stimulus payment was sent on January 4, [redacted]. I am willing to provide my full name, social security number, previous and current addresses, previous email address linked to the account, current email, previous phone number on file, and current phone number to aid in resolving this matter. Despite contacting the [redacted] number for Green Dot without success, I am in desperate need of accessing my funds. Your assistance in this matter is greatly appreciated. Thank you.

I recently had a reservation cancellation through Priceline for a stay at Extended Stay America on Miami Boulevard in Durham, North Carolina. Priceline refunded the amount to my GreenDot account, but it has been several days and I have yet to see the refund reflected. The transaction took place on January 12th, [redacted], and I expected the $60 refund to be processed by the 13th at 11 a.m., but it has not shown up yet. I am eager to have GreenDot resolve this issue promptly and return the refunded amount to my card as soon as possible.

I made a reservation through Priceline at Extended Stay America on Miami Boulevard in Durham, North Carolina. Due to some issues, the reservation was canceled and Priceline refunded my $60 back to my account. According to Priceline's refund policy, this should have been processed within one day. The cancellation occurred on January 12, [redacted], at 11 a.m., so my refund should have reflected by the 13th at 11 a.m. However, several days have passed, and the $60 refund has not shown up on my Green Dot account. I am wondering why Green Dot has not credited my account with the refunded amount from Priceline yet.

I have been hacked and compromised. I recovered this account only to find unauthorized access to all my email accounts and stolen applications. I suspect someone is collecting money in my name for winnings I am not receiving. My apartment has been broken into multiple times, and I have found suspicious cards left behind. The hackers have gone as far as to manipulate my screen while typing. I am in urgent need of a safe place, such as a hotel, to sort this out and retrieve my card. I have not received stimulus checks, disability benefits, or Medicare. The situation is very serious, and I believe they have taken over my business applications. Any assistance would be greatly appreciated. Thank you for your help, Stephanie A. Haines.

I had $[redacted].72 in my account under the name Larry Dudley. After two transactions where I withdrew $[redacted].00, I attempted to withdraw the remaining balance, but it was denied, indicating that there was no money left in the bank, even though I should have had $[redacted].00 left after fees. Green Dot appeared to have taken the remaining $[redacted].00 without authorization. I've reported this to the police and the Better Business Bureau, and I possess the lady's name and receipts for all my transactions. Even though I received a letter from Green Dot stating they will not return my money, I am taking legal action with a lawyer and an investigator involved. Green Dot cannot simply take money from my account without consequences. I intend to pursue this matter until resolved, and hopefully, Green Dot will reconsider their actions in the future.

I have been attempting to get assistance for weeks now to obtain a new card for my current account, but I have not received any responses to my emails. The chat sessions always end abruptly without any assistance. The card has split right at the numbers, causing merchants to question its validity. I have funds in my account and I am close to receiving bonus rewards that I don't want to lose. Is it possible to get a new card linked to my account without losing access to my current funds?

I recently filed my taxes with TurboTax and received my [redacted] tax refund on the TurboTax card provided by Green Dot. Unfortunately, my $[redacted] stimulus payment was also sent to this card. I am experiencing difficulty accessing the funds on the card as the automated system does not recognize my card number, social security number, or birth date. The last 4 digits of the routing number are [redacted], as indicated by the IRS. TurboTax has advised me to contact Green Dot for assistance, but I am unable to reach a live representative as the automated system does not recognize my details. I am seeking assistance to resolve this issue promptly, either by reactivating my current card or issuing a new one.

I am experiencing issues ordering online with my bank account information and need urgent assistance expediting my ATM card. I've been unable to withdraw funds or transfer money to another debit card for three weeks, and also cannot cash another check. Currently facing payment delays with my electricity provider despite supposed payment by Green Dot. It's been challenging to reach a customer service representative for help with these problems.

I had approximately $[redacted] in my account when I received an email informing me that my account was closed due to insufficient funds. Despite numerous attempts to contact Green Dot's customer service over the phone and via email, I have been unable to reach anyone for about a week. I recently managed to access my account on a laptop and found a balance of $[redacted] and a transaction of $[redacted].01, which was my stimulus funds. I have been waiting for over a month for my new card, which I requested to replace the existing one. Even though I requested all cards to be canceled except the one ending in [redacted] before filing a dispute, the situation escalated after the dispute was filed. This occurred around a month ago, and I am still awaiting my new card. Assistance would be greatly appreciated.

I received a gift card and need to activate/register it on WalmartGift.com. Despite following the instructions, the system says the card is "deprecated" online and that the card number is invalid over the phone. Green Dot contacted me but I couldn't understand the callback number left in the voicemail. Every attempt to activate it has failed, and I'm repeatedly directed to the purchase location, which I don't know since it was a gift. The automated systems offer no option to speak to a person. This frustrating experience is unique to me with gift cards. I seek a resolution to this issue.

On January 11, [redacted], I received a significant deposit into my account. Later on the same day, I received an email notifying me of unusual activity, prompting me to contact Green Dot. They directed me to the dispute center to investigate. They informed me that it would take 10 days to resolve the issue. Meanwhile, over $[redacted] was deducted from my account, leaving only $[redacted] from the deposit. My card is currently locked, and my account details have been altered without my consent, including my email address and phone number. I did not authorize the deduction. Despite their advice to update my information online, I can't do so as the email and phone number are incorrect. I urgently require a full refund of my funds, especially now as my daughter was born on January 11, [redacted], and this money is crucial for my current expenses. I have bills to settle promptly.

Hello, I purchased a green dot prepaid card locally and also received a personalized card. The original locally bought card was active only for adding funds, not for purchases. The personalized card was used for adding funds and purchases. After misplacing my wallet, my wife cancelled the card. Later, she found the locally bought card and added $[redacted] to it at a local store. However, when I received the replacement card, it had no funds. Retrieving the funds from the other card hasn't been successful despite contacting customer service through email and calls. I am unsure what to do next. Any assistance would be appreciated. Regards, Tim W.

I bought two MoneyPak cards to add funds to my brother-in-law's Green Dot card, a process I usually do without any issues. However, when I tried to load them onto the card this time, I encountered an error I had not seen before, saying "!Deposit Failed" and prompting me to try again later. Despite trying repeatedly and researching solutions, I was unsuccessful. I submitted a claim through the website, hoping for a resolution. Although they initially acknowledged my claim, their suggestions did not solve the problem. I was instructed to call customer service, which led to a long wait and ultimately inconclusive results. The representative mentioned the funds might have been transferred to a different card accidentally. A new claim was generated, but I have not received any further updates. Subsequent attempts with another MoneyPak card also failed, leaving me out of $[redacted] plus the card fees. I detailed my frustrating experience in a customer survey and am now unsure of the next steps to resolve this issue.

I attempted to load two Moneypak cards onto my Cash App card through the secure login at Moneypak.com. Initially, I tried to load the first Moneypak card to an account I was creating. However, after submitting my details, I was informed by Moneypak that I couldn't use my phone number for the account and the funds were frozen. I then asked a friend to load my second Moneypak card onto his account, but the transaction failed, with Moneypak requesting his identification for a refund. He provided his ID, but there has been no update on the funds yet. The total amount lost is $[redacted] from two $[redacted] Moneypak cards, and I have receipts to prove the purchases.

My check was deposited into my Green Dot account almost two months ago, but I haven't been able to claim it because Green Dot now requires my ID for verification, even though I've had this account for years. I've attempted to upload it online countless times, and I keep receiving the same error message stating, "name cannot be less than zero," which is frustrating. Despite calling and emailing multiple times a day, I have struggled to reach anyone for assistance. If I can't verify my identification, the message indicates that my funds will be returned to the sender, leaving me without my check. Since I deal with bitcoin, not having the customer's name or information will make it impossible to retrieve my funds if the check is returned. I have spent countless hours each day for weeks trying to reach a human for help, but I've had no luck.

I purchased a Green Dot card from my local Dollar General 2 days ago. I have followed all the necessary steps online, but my transactions are being declined due to an unusual purchase history, even though this is my first purchase with the card. The online chat representative told me to wait for an hour and abruptly ended the chat without addressing all of my concerns. I have been on hold with customer service for 54 minutes now. The card was bought for my daughter to use her birthday money, and she is eager to spend it. I suspect that my address format may be causing issues, as I used "[redacted] ½" which some systems do not recognize, and I had to enter it as "[redacted]" instead. This has led to verification problems. I am frustrated and just want to speak to a real person to resolve these issues promptly.

Hello, my name is Jamie P. I am reaching out about my GreenDot account discrepancy. Following deductions for monthly fees from my $[redacted] stimulus check, my balance should have been $[redacted].44. However, I received a text on December 31st informing me about the direct deposit of my stimulus check to my GreenDot card, which I could not locate alongside my missing cell phone. I suspect that the individual who took my phone also took my debit card. Without my card, they might have used my phone's internet access to enter my online account and made unauthorized transactions. When attempting to file a dispute online, I noticed that I could only dispute a limited number of transactions, excluding ATM withdrawals. I kindly request that all transactions from December 31st onwards be disputed as they are all unauthorized. Thank you for your assistance. If needed, please reach me at [redacted].

I made a rent payment in December on the Rent Cafe platform, but recently the system changed. Two days ago, I was informed that the payment was not received. I noticed my balance decreased from [redacted] to [redacted]. I then made an additional payment of [redacted] three days ago, which is reflected in the records, but there was a subsequent reversal of funds that I'd like to clarify. I am seeking transparency on this matter and wish to have the [redacted] reversed and returned to my account. I've also requested the closure of my card and the reimbursement of 79. After contacting Evan at Anchor Reality, I faced hostile behavior and threats of eviction. I am currently under self-quarantine due to medical reasons and there seems to be confusion regarding the extra payment. I am concerned about the legality of the eviction threat given the circumstances.

Dear Deere Green representatives, My name is Imani Banks, and I recently stayed at the Hilton downtown in Minneapolis, Minnesota for a night to find some peace. However, I was charged $[redacted], and the hotel staff mentioned that I would be refunded within 5 to 7 days. Now, I have been informed that the refund was processed but the funds are not showing up in my account. This delay has caused me to miss important appointments like my hair and prescription refills, leading to additional problems. I have not agreed to this situation and need the money urgently. Please investigate this matter promptly. Sincerely, Imani S. Banks

I have a concern regarding a dispute. My dispute number is [redacted]6. I am seeking an update on its status as I have not been contacted about it. Additionally, I have three other transactions from the same period that I couldn't dispute since they have not appeared on my account yet. I noticed that credit was initially issued for the three transactions but then later reversed. I received a letter regarding this matter, but it lacked details on the outcome or any further information. This process has been ongoing since before Christmas, and I am frustrated with the lengthy delay. I have attempted to call your customer service number, but the long wait times and ineffective phone system make it difficult to speak with a representative. It would be greatly appreciated if someone could reach out to me at [redacted] to provide clarification, preferably a fluent English speaker.