Green Dot Customer Service Issues

Hello, I am a Greendot customer experiencing difficulties activating my prepaid card with a $[redacted].5 balance. Despite multiple attempts to upload my driver's license photo on greendot.com, the system keeps prompting me to resubmit. I am frustrated with the customer service as calling the number on the back of the card only leads to long hold times without resolution. In light of this ongoing issue, I am requesting a refund for the full card balance. Please either activate my card or provide a refund as I urgently need the funds for an emergency situation. I prefer to receive the refund via a mailed check to my address. Thank you for your assistance.

I received a notification about my debit card being temporarily suspended for verification. When I tried to verify my account, it prompted me to enter my debit card number. However, upon entering the number, I encountered an error message stating, "Length cannot be less than zero. Parameter length: length." I am in urgent need of an alternative method to activate my card promptly. I have been unable to do so for over a week as my current ID was stolen, leaving me with only an older ID stored on my phone. I possess my Social Security card and a rental agreement displaying my address for identification purposes. In order to access the $[redacted] on the card, I require immediate assistance either in activating the card or transferring the funds to another account, potentially with another bank. Please contact me at [redacted] to assist with resolving this issue.

I work at night and just woke up to find two charges on my Green Dot account: #1 $29.04 and #2 $26.89. I've had issues before with unauthorized charges, and it's happening again. I work hard for my money, and this is unacceptable. How are they getting my information? This has happened a few times already, and it's frustrating. I've consulted with my lawyer about this before. It's fraud, and steps need to be taken to stop it. Once I get my money back, I'm closing this account. I can't afford to have this happen with bills to pay. It's causing me unnecessary stress not knowing if my money will be there the next day. This situation is beyond frustrating.

Dear Customer Service, I recently had my wallet stolen with my cards inside, and to be safe, I canceled all my cards including one with the number 4[redacted] 4[redacted]. However, I later found out that this specific card was not activated or used. When I tried to log in to my account, I discovered it was locked, requiring additional information to verify my identity. I need access to my account as my money is in there, totaling $[redacted].00. Unfortunately, I am unable to provide an ID as my wallet was stolen, and I cannot afford a replacement. Could you please assist me in regaining access to my account? Thank you.

I received a notification about my direct deposit being loaded onto my card. I went to the ATM, inserted my card, entered my pin, selected checking, and received a message stating that my account is deactivated. I repeated the process to confirm the message. I contacted customer service, and after speaking with various departments, I was informed that my direct deposit was flagged as suspicious activity. I called multiple times throughout the day, experienced long hold times, and was even disconnected by a representative. Despite multiple attempts to upload my driver's license, I encountered errors on the website. After finally finding the correct upload location, I faced challenges with the image submissions. I urgently need my account reactivated as I rely on it to pay bills, provide for my family, including buying medicine for my mom, covering rent, and preparing for Christmas. Please assist me in resolving this matter promptly.

My wife sends me money through the app regularly to handle bills and groceries. Usually, she texts me a link to accept the money, but this time there was no message. After she resent the money, I received it, but later my account was locked when I tried to make a purchase. Despite reaching out through calls and chats, including providing my ID for verification to two emails as instructed, my account remains blocked. This is distressing as we rely on this money for groceries, especially during the pandemic. Despite our efforts to resolve this, we have not received any response, and even attempting to dispute the issue through the app led to no solution. It's frustrating not being able to access our funds and being unable to reach a representative by phone exacerbates the situation.

Hello, my name is Robert J. and I am seeking assistance with my Green Dot account. I am alarmed by the numerous unauthorized transaction fees from Google Play that were deducted without my approval. These transactions, which started in December [redacted] and continued until January 26, [redacted], have resulted in significant financial losses from my Green Dot account. I initially reached out to Google Play to address the issue and was asked to wait for 17 days for refunds, only to be informed later that I did not qualify for any refunds due to their 24-hour refund policy. I am now turning to Green Dot to help me recover the lost funds as I have struggled to reach your customer service for weeks without success. Any assistance in resolving this matter would be greatly appreciated.

I recently obtained a Green Dot Visa debit card from our local Dollar General. However, after activating it, I encountered difficulties using it online. A representative informed me that the card was only for in-person use. Despite attempting to pay my light bill with it, I was unsuccessful. This limitation is frustrating, as I urgently need to settle my bill. I have never experienced this issue with a Green Dot card before. I have repeatedly called the customer service number at [redacted] today, waiting for lengthy periods without success. Yesterday, my calls also went unanswered after hours of attempts. I'm concerned about accessing my funds as I am unable to use the card either online or in person. Is it possible to transfer the funds to another Green Dot card? I am eager to find a solution and access my money promptly.

I received my stimulus payment on April 29, [redacted], while also getting a new debit card for the same account. Unfortunately, the money was mistakenly deposited on the old card. I reached out to the IRS and have now been informed that Green Dot Bank is responsible for providing the funds. I have all the necessary documentation and evidence to support my claim. I am frustrated by this situation as it has been a year of delays from Green Dot, and it's causing significant inconvenience when important bills need to be paid. I am currently dealing with this matter and trying to resolve it as soon as possible.

I recently reported my lost debit card via the mobile app but was surprised to learn it could take up to 14 days to receive a replacement. As all my funds are on this card and my paychecks are deposited here, waiting two weeks is not feasible. I'm willing to pay an expedited fee for a faster delivery, as I did in the past when I lost my card. I'm uncertain why I can't speak with a customer service representative for assistance in this matter. Any help would be greatly appreciated. Thank you.

I am having an issue with my Green Dot card. I was told I could use my PIN after midnight, but I have been unable to access my money all day. The company has outdated information, making it impossible for me to reset my PIN online. I have been on hold with customer service multiple times and still haven't received assistance. I tried to withdraw money at a bank with no success. I am currently waiting for a new PIN to be able to access my funds. The customer service representative I am dealing with, Kathy, seems to be giving me the runaround.

I deposited funds from the IRS on July 4, [redacted]. Unfortunately, my card was sent to the wrong address and returned to the sender. The IRS confirmed they deposited money into my account but the card wasn't sent to the correct place. After facing challenges with updating my address, I finally spoke with a supervisor on Monday. They guided me through the address update process and confirmed they received my documents. The supervisor assured me that my address change was approved and my new card would be sent via expedited shipping, scheduled to arrive today, Thursday.

Hello, my name is Kelly Mahaffey. I have used several Green Dot cards before without any issues. I am unsure if a new card has been sent to me recently or if my latest card's ending numbers are [redacted]. My SSI benefits are usually deposited on a Green Dot card, but it has been suspended without any explanation for 10 days, and I cannot access my funds. I urgently need to determine where my money is and confirm if the card is still active. You can reach me via text or call at [redacted]. It's essential for me to identify the status of my funds and the card they are allocated to. I'm seeking assistance from a customer service representative as I have been attempting to resolve this for hours. If this matter is not resolved promptly, I will have to escalate it further. I require access to my funds and expect a resolution soon. If my SSI benefits are being directed to your institution, please notify me through a text alert.

I recently had a Green Dot card issued to me for the first time to receive my stimulus payment. Unfortunately, I never received the card as I had to move due to black mold in my apartment. When I contacted Green Dot to request a replacement card, they asked me to email a copy of my ID and some paperwork. I have all the necessary information for the card but am unsure why it has become such a hassle to transfer the balance to another card or one I already possess. I urgently need this issue resolved as I rely on that money. Thank you for your assistance. - Ashley L.

I recently received my first Green Dot card with my stimulus payment on it, but I never got the card as I had to move urgently due to black mold in my apartment. When I contacted customer service to request a new card, they asked for a copy of my ID, which seems unnecessary as I have all the account details. I simply want the balance transferred to a new card or an existing one. I also cannot afford to pay for technical support, so I am seeking free assistance.

I updated my address with USPS for mail forwarding, but when I requested a replacement Green Dot Card to be sent to my new address, it was sent to my old address. Unfortunately, my ex-girlfriend, who somehow unblocked my card, managed to take all the $[redacted] stimulus money. I have reported this to the police and tried to get transaction details from Green Dot customer service at [redacted], but they sent me the wrong paperwork. I am locked out of the Green Dot app and unable to change any information. I urgently need guidance on how to get a new Green Dot Card sent to my new address as I am willing to provide necessary documents like a copy of my birth certificate and driver's license for verification. I fear my ex-girlfriend might also access my upcoming third stimulus payment. Despite Green Dot stating they can only send the new card to my old address, I need a solution to this issue as she lives in the upstairs apartment and had no right to access my mail. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for any assistance you can provide. BW

Three weeks ago, my card was stolen, and I was informed that a new one would be sent within 7 to 10 business days. However, I have now been told it will take an additional 3 weeks. Due to the cancellation of my card, I am unable to access my funds through the mobile app or make calls. This has left me in a difficult situation as I have kids to feed and bills to pay. I urgently need to transfer money to a friend who also banks with you. Please expedite resolving this issue as your delays have already caused me to fall behind on bills. I am a dissatisfied customer in need of assistance.

I have been trying for two months now to receive my refund from a dispute that I won. The hacker changed the primary email and telephone number, locking me out of my account. The account is frozen with my refund inside. They provided an email address, but my emails keep getting returned as undeliverable. I was instructed to use "Refund request/Account takeover" in the subject line and send it to [redacted] I have tried variations like "greencorp.com" and "green.dot.corp.com" but not sure about [redacted] The process has been frustrating, as I have been on hold for 1.5 hours multiple times since the dispute started in early December.

I had a very disappointing experience with customer service. I was on hold for 30 to 45 minutes each time, getting hung up on four times while waiting. When I asked for a supervisor, I was told they couldn't assist me, and then left waiting for 52 minutes without any help. The next day, I called back and received even worse service. Today, as I write this, I just want my refund returned to my account so I can close it and stop doing business with them. Dealing with money matters from a bank in such an unprofessional manner is unacceptable. I hope this can be resolved without legal action. I am seeking a refund of $[redacted].00.

My account was compromised, and the associated email, phone number, and card details were changed. Despite reporting this a week prior, Greendot failed to prevent an unauthorized withdrawal of $[redacted] from my account on Friday, the 29th. I urgently need the money back. I am unable to update my new address with Greendot or revert the changes to my account. I request that the funds be either expedited to my new address or transferred to my GO 2 account. Hattie Dudding Old address: [redacted] 16th street NW, Pulaski, VA [redacted] New address: [redacted] Maple Leaf Court, Trinity, NC [redacted] Email: [redacted] Phone: [redacted] Last 4 of Social: [redacted] The taken money is crucial for my disability needs like medication and food. If Greendot does not address this within 24 hours, I will involve the military, police, and my lawyer, as my identity theft situation is severe. As a cancer patient, I depend on those funds, and Greendot's lack of assistance is distressing. Thank you, Hattie Dudding